I am a retired Captain, USFA, I am 70 y/o.
I have seizures AND bi-polar disorder.
These rude individuals PISS me off. I go to their RX pharmacy. Wait in line ; then am told. "We ONLY have 3 of your 7 Rx." I raise my voice and say "WHY?"
"Well, he he, the doctor didn't respond to our fax/email."
HELLO, would you re-send the Rx request??? DUH.
So today, this 6'2" giant of a man told me, "I don't like it when you raise your voice to my staff." the guys probably a 4th manager--certainly NOT Manager material.
I said, "EVERYTIME I come in here WE have a "problem" getting Rx we had been taking for 10 to 15 years; same M.D."
He ("managar") said, "WE have 1,000 customers..."
I said, "OH yeah: IF my Rx isn't ready TODAY, you're going to have 999 customers....."
Everybody is a bad-ass; nobody 's nice. How about, "Good to see you again, sir."
NO, here's the Pharmacy way: it's: "NAME"? 'DATE OF BIRTH''? "ADDRESS"?
Very clinical, very impersonal. and NOT APPEALING.
See what that mountain of a man didn't know is my bud Dennis & I took full-contact Kenpo together for two years. I am not a small man, weighing in at 335 pounds. I could put the rude manager on his ass with one blow to the throat!!
But I can't --I am still on probation for the last punk-ass-bitch I knocked out.
Well, we got ALL our Rx except a $400+ Rx; I asked if they would fax the Dr. for a less expensive Rx that we could pay for.
DON'T WANT TO BE YELLED AT? Be 'competent' in your job; KNOW how to do what you need to do. It's only common sense if a Dr. doesn't respond to your fax---re-fax the Dr. duah
SMILE? Is that hard? Eye contact. Be kind, caring.
I asked my wifey if she wanted to just go back to Costco?
or
just walk across the street where a Rite Aid and Rx Pharmacy is?
LOTS of empty shelves in the store.
Infact, 10 (TEN!) facings of Rhine Wine......no Zinfandel, no Rose, No cabernet.
Practically ZERO customers!
I said, "Going out of business soon?" read more