Absolutely one of the worst Ulta locations I've ever been to. No one greeted me upon entering and I wandered around the store looking for lipstick until one employee, Brianna, came to help me. This store has security personnel so I'm not sure if it's a safety precaution or if there's theft in the area, or a requirement for the building's insurance. Whatever the cause, there's a security presence. This location is in a shopping center called the High Desert Gateway I believe. The next closest location is in Apple Valley and then down the hill. They ran out of the birthday gifts already for September but told me I could call or come back on Friday. I stood in line waiting, unacknowledged for a few minutes before I asked the cashier if she was open. She never looked in my direction or said she could help the next customer in line as they sometimes do. It's like she didn't even notice a customer was there. What an awful experience. I'm not a makeup person and felt completely lost. It's like how people that don't like gyms feel when they go to a gym. I'm not a makeup girlie so it would have been nice to have a warm introduction into what could work for my skin tone but nope, it was like I was invisible. I don't intend on returning unless my lip products don't turn out well but otherwise I cannot recommend this store based on poor customer service. The same products they sell can be purchased online, at another Ulta or frankly at another store. read more

OHHHHHH VIVIAN!!!! WHAT A BEAUTY THIS BABE IS (inside AND out). Talk about a good time! I felt like I was hanging out with an old friend as she showed me all the makeup. She took her time, explained each product and sold me on so much stuff that I walked out confident with each purchase! Forever grateful for a girls girl. Clone her. read more

I don't know much about the sales floor but I got my hair dye here with Clara! She is so kind and patient but most importantly, she's amazing at her job. My hair looks soft, shiny and exactly what I was hoping for. I'm new to the area and I was a bit nervous about finding a good stylist. Well, no more worries here. Clara is wonderful. read more

Danny did an amazing job on my hair I'm so in love. He got it looking so much healthier and softer with my cut and condition. Can't wait to see you for my color appointment !! read more

Just left my niece's haircut appointment with Brittney M. and I am beyond disappointed with the result..to start off with this underwhelming experience the appointment was at 6:15pm..we got there 10 min early and they had us waiting for an hour the haircut literally started at 7:13pm we were still being chill and patient but once she began I noticed she didn't even wet or part my nieces hair I know it's not mandatory but it felt like it was being rushed..she was pretty friendly for the most part but I felt like she started to get annoyed when my niece would ask questions ...I understand it was close to closing time but we showed up early and they lagged..my niece even said she didn't like it..I wanted to speak to a manager to make a complaint but the only reason I didn't is because my niece would've noticed and felt worse about her hair...If I could rate this haircut I'd give it a 0 I'm very upset about it..the tinsel she put appears to not be put in properly as it is sticking out and does not match the length of the haircut. There's honestly more that could I complain about but I'll end it here because it's too much to add. I do NOT recommend this ulta location read more

Needed a small travel hydration cream/gel and was needing help and Stephanie stopped and took her time to go through the many options to find me the perfect ones. I purchased the Tacha mini duo set and I'm so excited to use them on my overseas trip! Thank you Stephanie read more

Ulta Beauty - Tacha eye creams - Cosmetics & Beauty Supply Near Me - Hesperia, California

I had a wonderful experience I went in today to go get my color match, Brianna was so patient and wonderful 10/10 experience.

KAYLA! Thank you so much for helping me find the products to build a new look! So so helpful, honest and professional. She shade matched me, listened to my preferences and made me feel so confident. ALSO-- her makeup shows her credentials, she knows what she's talking about. read more

Waited over 20 minutes to be help with staff in floor I had tell staff members tell me they did not work here ... in uniform tho

Went in today to see how they could help me with a Fenty liquid lipstick that I bought a while back. The lipstick stopper keeps coming off when I open it. I was hoping for a good, quality product since it's from Rihanna but I was wrong. It's so irritating because the product gets all over the place when I try to fix it. It's such a waste of the product. The cashier said that she understood what I was talking about because their samples do the same thing but that there was nothing she can do. I even asked for the manager to see if she can help but since they "couldn't find the product" in my reward history they couldn't do anything. All I wanted was for a replacement since the item was clearly faulty. The only advice that they said to do was to reach out to the Fenty company and see how they can help. I was in shock that there had not been any complaints about it before. I was not happy at all! I am not returning to this store EVER! I guess in their eyes, the customer was not right! read more

Ulta Beauty - Rihanna FENTY liquid lipstick - Cosmetics & Beauty Supply Near Me - Hesperia, California

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I came to take y sister to color match for a concealer and Alexis was extremely helpful! As well as the other staff. They helped us find affordable and great products. They were well informed about skincare and dutiable products to use. They really know their skincare here. They were friendly and knowledgeable on sales. read more

Don't like coming to this location because service is always rude. They don't seem happy to be working. Curbside takes forever!I waited about 30 mins for 3 items to get brought to me. I prefer not getting out the car due to being a mom. Curbside is easier for me. Ulta let's fix the timing for curbside. I shouldn't have to wait 30 mins for 3 items to be brought to me read more

Its the 2nd time Makayla does my hair, and I just loved it! she is very friendly and nice and always with a smile on her face. I highly recommend her :) read more

The best place to get your hair done ‍ I met Makayla she slayed my hair I feel so good finally definitely recommend this ulta! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Hesperia, California

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I luv coming to this Ulta! The store is always clean and the associates are very helpful and friendly. The times I have gone in to get color matched for foundation, concealer, and recommendations for certain makeup I have had a great experience with the beauty associate Claire! Always a great experience at this Ulta. read more

Ask for Frankie. Honestly I will purchase anything this man says, and recommends to me. He is a savior, and has fixed so many of my problems with make up, skin care, and just understanding the difference between products. Amazing person, and nice soul read more

Today I went in to ulta to find a specific high-end makeup... I typically get all my makeup from cheap drug stores, although I am getting married and wanted better coverage. I was SO lost! Thankfully, Frankie was such a Gem and helped me find the perfect shades! Not only was he extremely helpful to me-but I also witnessed him helping three other women while I was there in that short period of time! You can tell he is an extremely hard worker and is super compassionate about makeup and his clients! I am extremely happy with my visit here today and look forward to coming back! THANK YOU, FRANKIE! read more

I was treated so poorly today in front of customers and other ultimate staff by Rebecca, the manager. When I walked in, I have to admit that she did look unapproachable, but not following my first mind, I approached her anyway because I needed assistance. I explained to her that I needed three things and the first thing was I was trying to correct my points and that I spoke to customer service twice today, and they requested that I go into the store to show ID and to make sure that my information in the system was accurate and updated. Rebecca was so rude to me for no reason. She was very sharp and abrasive. I asked her several times how can I get the situation fixed because customer service sent me here and now I'm finding out that nothing can be done in store. Rebecca spent several minutes being nasty to me and embarrassed me in front of other customers and staff like this behavior was normal. Stating that there's nothing that we can do in the store and I'm the manager. I responded back to her that I understood that she was the manager and I needed her help. I explained to her that I have spent thousands of dollars this year alone on my Ulta Credit Card and I was just trying to correct my points. I also stated that I understood that there was nothing that she could do in the store but could she assist me with a way to fix this situation? After several minutes of being spoken to so unprofessional, I said to her, as the manager, you should never speak to customers like this. She reiterated. " I'm trying to tell you what to do because I can't do anything in the store. So call customer service and let them know that I'm the manager and I'm telling you that I can't change anything in the store." She offered no solution and told me to have a good day and walk away from me. There was nothing that provoked I did to provoke this behavior but walk in the store. I was approached her very pleasant and spoke to her very kind and professional and I pleaded with her at some point can she please assist me with this and could i just to get assistance on how I could fix this situation even though it cannot be done in the store. This so sucks because I have never received this type of service at any Ulta location...now I have to go to Apple Valley or down the hill when this one is so close to me. FYI, i did call customer service while I was in the store and still never received any answers. So sad. read more

Ashley, manger very rudely closed the door and locked the store in our face at 5:50 making sure we didn't walk in because the store closed at 6:00. We waited till someone came out to go in and she rolled her eyes and told security to say they are closed. Horrible service had so much attitude and asked what we are buying to make sure it wouldn't take long don't recommend this ulta at all. read more

The manager short white lady is sooooo rude worked on 9/14 at 8pm! I don't work here to know how tour app works I processed and online order because prices were cheaper then we wanted to exchange for different color said we have to come back until tomorrow to process and exchange. Would of just been nicer to take care of your customer and price match the one item. You guys clearly didn't want to do it because you guys have priced matched in the past . read more

It's honestly really hit and miss at ANY Ulta Beauty location...what I will say is I notice the difference in the employees and vibe depending what time of day I visit this particular location. In the morning, they are a little more alert, not too pushy, welcoming, etc. HOWEVER, in the late afternoon they don't necessarily speak, offer assistance, and kind of stay walking around and looking down aisles at customers. It's quite frankly weird. I'd at least like you to acknowledge me and ask, "Are you finding everything ok?" Or "Good Evening"... read more

The ladies are just super rude, I will never buy from this ulta again. Don't need to be judge by adults that act like teenage brats.

I went in to buy a few things and when I got to the register, the cashier Rebecca was soooo rude. she was not paying attention and was constantly talking to every other person around her besides me so when I stopped saying the phone number she said "keep going, I heard you" like girl huh?? You're literally not even paying attention. And then she got the number wrong lmao.. so I repeated it again and she scanned my stuff and didn't say a word to me after nor to even have a good day like how other cashiers usually do. And my friend who went next noticed how rude that cashier was to me.. she needs to learn to not talk to people like their stupid, especially when she was the one not paying attention to the paying customer .. read more

I just had my hair done by Ana. AMAZING.. Very experienced hair stylist! The color was applied perfectly, the cut is perfect as well. If you want someone who knows what their doing, ask for Ana!!! Thanks girl!! read more

Ive been to this location a few times and had okay experiences, i just moved up the hill recently and this is the closest to me..went in there last week and bought 3 items but the entire time i was being followed by the security guard, this never happened before when i went with my mom but when i went with my boyfriend I noticed every isle we were in security was walking by the end every few minutes and then at the register they are questioning me on my loyalty account and asking me for certain details. Which i have never had happen (and i dont even have a lot of points?). I usually give them my number and everything is great. Ill now be going to a different one, sucks cause its right by my favorite stores. read more

I got my eyebrows done by Hailee and they came out amazing! I was a walk-in and she had an opening available. She was very sweet and kept great conversation. I definitely booked for next time! read more

I loveeeeeeeee the associate jordan! Love the energy!! Thanks for recommending products for my flaky ass skin hehe. Definitely recommend him

I had an amazing experience. I went in to buy hair dye and to make a hair cut appointment and the women LEANNA who helped me was nothing short of AMAZING!!! She was so patient, understanding, knowledgeable, and very helpful! Going above and beyond and really took the time to help me and answer all of my questions! The girls at the register were also very nice and helpful. Tho I didn't catch their names. It was swamped and the weekend before Christmas were everyone is stressed and trying to get things done but these ladies were fantastic! Thank you! read more

Honestly if I could rate this a zero I would. After my experience today I don't know if I'd ever go back. So I walk in about 30-40 min before closing everything fine and after walking around I notice that the security guard is following me and my friend around. I wanna start off by saying we were both wearing leggings and crew necks, so we had no pockets what so ever. It's Honestly so uncomfortable and have never had an issue like this before. Don't go to this ulta anymore this dude gives off pedophile vibes. This is the closest ulta to my house but I might just drive to the one in Apple valley to feel safer. read more

Worst experience I've ever had at Ulta store. I was being profiled, they followed me around and kept looking at me. when I went to go pay for my items the lady at the register looked at my money and assumed it was fake. She looked around and seemed worried, proceeded to check all my bills and After she saw the money i have her was real, I told her to have a nice day and she gave me such a dirty look. I'm highly disappointed read more