am sharing my personal experience so other customers can double-check their receipts.
For several years, I paid approximately $130 for a prescription that is reduced to around $30 when the CVS app barcode discount is scanned. Other CVS locations have consistently applied this discount without issue.
At this location, the barcode was not applied, and I paid full price multiple times. After raising the concern, I was informed there would be a review of the situation and possible reimbursement, but the matter remains unresolved.
I had one of the most uncomfortable and unprofessional experiences I've ever had at this CVS pharmacy.
The pharmacist, Summer Trungh, told me my prescription was "not FDA approved" without properly explaining what that meant, then spoke to me in an aggressive and confrontational manner. When I calmly questioned this and asked for clarification, she escalated the situation instead of de-escalating it.
She raised her voice and discussed my medication loudly in front of other customers, which was humiliating and felt like a complete violation of my privacy. I was then told they would not fill my prescription at this location and was threatened that my doctor would be reported, even though there was no clear explanation of any wrongdoing.
At no point was I treated with respect, professionalism, or discretion. I left feeling judged, intimidated, and extremely uncomfortable. Pharmacies deal with sensitive medical issues, and patients deserve to be spoken to privately and respectfully--this was the opposite of that.
I would strongly recommend CVS corporate review how this location handles patient interactions, because no one should be treated this way when seeking medical care.
If you use the CVS app, I recommend confirming that your barcode is scanned and that your discounts are properly applied before completing payment.
I hope this feedback helps improve consistency and transparency for patients in the future.
On this CVs a pharmacist read more