Hands down, worst pharmacy! This pharmacy is ALWAYS short on staff, so no wonder they're grumpy. When trying to refill a ready made nasal spray using their very lengthy phone-in system the system has a melt down placing my call on an eternal hold. When the phone is finally answered by a live voice, I'm told that there are 200 prescriptions ahead of me, awaiting refills. Even their convenient drive up service takes forever. REALLY? Time to find a new pharmacy! read more

this is the worst pharmacy i've ever been to. first of all, the wait time is ridiculous. plan on spending 30 minutes just waiting in line. second, the staff are incompetent and unfriendly. they often find any excuse to not dispense your medication. the staff are always unable to do anything on their own. they always need to have multiple people huddled around one computer screen. also be prepared for dirty looks from the staff depending on what medication you pick up. i transferred everything to the CVS across the street. i expect this walgreens to make it difficult. read more

Terrible Pharmacy customer service. Today, my doctor called in a prescription for an antibiotic. To make sure I could receive the prescription that afternoon, I called the pharmacy directly and asked when it might be ready. She said 3 -4 hours (?) which would make it about 5:00. At 6:45 I called and asked the status and was told it would be another hour. As I had to drive to S. Calif early the next day, I sat on hold for 34 minutes to ask them to please transfer the prescription to Monrovia so I could pick it up down there tomorrow morning. At that time, I was told, they couldn't do that. They weren't "allowed" to do that. "Just go in and give them your date of birth." Worst -- never again. read more

Something is going on at this particular branch of Walgreens that is not working.... The individual employees are nice enough and you get the impression that they are doing the best they can under VERY STRESSFUL circumstances! Intense, hurried, worried, unsmiling and usually moving and speaking very fast. Several mistakes and service deficiencies that indicates "short-handed". read more

To get my photos done here took over 4 days when they were supposed to be 1 hour photo. They blamed my large order. I received two emails saying my order was ready and both times I came they weren't. They said when they click to print the photos it automatically sends out an email saying they are ready when sometimes they aren't. The people don't know what they are doing in here and aren't very professional. read more

Walgreens - Drugstores Near Me - Goleta, California

This Pharmacy used to be so good. They are now super slow and you have to wait in line for 30 mins or more just to pick up a prescription. My husband walked in his hard copy prescription and when we went back to pick up they had no record of his prescription in the system. One of the employees found his prescription tossed in the recycle bin without it being scanned into the system to be filled. The employee who found the prescription was very apologetic and made sure the prescription was filled right away. However , we still had to wait another 20 to 30 mins. Disappointed read more

Speaking of their pharmacy only. Terrible service. They never have enough staff to service customers. Always a long line and wait inside as well as the drive thru. I have also been called informing me prescription is ready but find upon arrival they only had "Five" pills available and that I need to come back another day for the balance of my order. I have given them several opportunities but have since moved on. read more

Gene is the only nice man there! Everyone seems grumpy and they dont like thier jobs. I called and ask if I could ride my electric bike through the drive-thru. It is a form of transportation for me. Whomever i talk to said yes, no problem. Once i got there, i sat outside for 15 minutes, ringing the bell. The staff ignored me. Finally, when the pharmacist came to the window - I got rudely reprimanded that i cant ride my e-bike through. Feeling confused, I explained that I called and asked. Maybe posting a sign saying no ebikes allowed and a freindly smile to greet customers would be helpful and polite. read more

This 1 measly star is for the pharmacy. DO NOT FILL PRESCRIPTIONS HERE. Why does it always take 40+ minutes to get my prescription. ESPECIALLY when there is only one other person in line and 5 employees working. This isn't a one time thing, it's everyday, anytime of the day, all day. They're system is obviously not working. Also DO NOT GO through the pharmacy drive-thru, it take minimum 25 mins per car. Absolutely insane. read more

This is a good drug store in Goleta. It's always very clean, well-lit, and the aisles appear to be fully stocked and free of clutter. The interior is reminiscent of most other Walgreens stores I've been to; however, I feel that the folks at the cash register really add the personal touch I've come to love. As there are only two front cash registers, the lines can tend to build up quick. However, I feel that the staff is cognizant of this and makes an effort to pull customers to the photo or beauty supply areas, which also appear to double as cashier stations. Their POS system seems to be a step above the competitors, with an easy-to-use and quick card machine. Most of the cashiers I've dealt with appear to be knowledgeable and personable - it doesn't seem as though they are bored or listless. I've noticed that Shirley, in particular, exhibits wonderful customer service at the register. She is upbeat, friendly, and prompt. She greets me with a smile and engages in friendly conversation during our brief transactions. If all cashiers were as great as her, then the world would be a better place. Thanks for the great service! I will be back soon. read more

The worst service and pharmacy ever. The prescription was called in three hours ago and they still haven't even looked at it they have this drive-through window there's a bunch of cars waiting in line and they're gonna be waiting in a long time for our car to be finished. read more

The Goleta Walgreens is much better than Lompoc. The best perk - drive thru pharmacy. I would give more stars if they were adequately staffed but I always seem to have a 20 minute plus wait at almost any time of day. read more

To the rude woman who answered the pharmacy phone on 10/17 at 5:10pm: I hope your sad life gets better so you don't have to take out your misery on The others you "serve". read more

I waited in line for approximately 10 minutes and the cashier decided he didn't want to ring up my cart full of items. He called the manager and after another 5 minutes the manager 'Laquita' Cale's me over to photo. I don't know how she is the manager since she is very rude and acts annoyed to be doing her job. Disappointing for sure since I am a regular at this store and always try to treat workers in the service industry with respect and kindness as a customer. Same should be expected of their staff. There are a handful of entitled employees at this location who seem 'put out' by simply doing their job. Probably filters down from managers such as Laquita. read more

There is only one near the Santa Barbara population, so as you can image the pharmacy at this store is always busy. Non-the-less, they have the most attentive and kind pharmacists that manage to keep up with the busy work load. The store offers a vast variety of items, but at the usual Santa Barbara inflated price. The drive through is convenient for picking up prescriptions, but does however take a long time. For the only Walgreens in Santa Barbara, this store stands up well to the population of Santa Barbara. I recommend all to stop on by and give this place a try. read more

My wife dropped off a prescription for my son at around 12:30pm today. She double checked to ask if it was chewable and the employee looked it up and confirmed that it was and that it would be ready by 3pm the same day. We went at about 4:30pm to pick it up and they had no record of the prescription being dropped off. After looking around the computer area, the clerk found the prescription laying on the desk. He picked it up and said, "Oh yeah, we're out of stock on this." Why were we never notified in the 4 hours between dropping it off and picking it up? Why wasn't the availability checked upon drop off? If the clerk took the time to look it up to make sure it was "chewable," then why did he not check if it was in stock? It is inexcusable that, when a prescription is out of stock or otherwise unable to be filled, the pharmacy does NOTHING to notify the customer who is waiting for their medication. The customer service at this pharmacy has become deplorable and I'm actually considering returning to CVS. read more

The manager of the pharmacy at this Walgreen's really needs to lose his or her job. In two years, it has gone from being the best in the area to being a mess to be avoided at all costs. The delays are bad enough. But it is disturbingly unprofessional how the staff feels compelled to make lame excuses for nonperformance. Just get it fixed. read more

Slowest most un organized pharmacy I've ever been to ... Completely dead not busy called in prescription the day before took them half an hour to find it... Every question you have no matter who you ask they have to ask someone else to get you the answer (even as simple as the phone or fax number) ... It's literally like its everyone's first day here.... So annoying save yourself some hassle and go somewhere else read more

The store itself is ok but the pharmacy is terrible. I've stood in the line for up to 45 minutes. No one ever gets back up and there is always 1 cashier. Go to CVS. Great customer service!!! read more

Use their pharmacy only if you don't value your time. You routinely have to wait 20-40 minutes just to pick up a refill. Unlike CVS, they typically have only one person helping customers (the rest of them are filling prescriptions or entering data into a computer). I waited just under an hour (58 minutes to be exact), after being told it would take 20 minutes to pull the pre-packaged prescription down from the shelf, and that was only after I called them on my phone from the waiting area and asked them to bring the box - which I could see - up to the register. UPDATE: I had enrolled in their automatic refill program. It worked fine, once. The next time, I got a voicemail saying, "Your prescriptions will be ready for pickup next week. Call if you have any questions." I figured, "OK, great." Two days later, I realized that I only had enough of one Rx to last me another day and that Walgreens should have auto-refilled my prescription last week, not next week! I asked the pharmacist how a businenational chain can screw up something as fundamental and basic as this; he shrugged and said, in effect, "Not my department." So, yeah, CVS can be frustrating, but they are infinitely better than Walgreens. If you still want to get your prescriptions at Walgreens, don't say you weren't warned. UPDATE: They recently called us and asked if we wanted automatic refills on our prescriptions. We said yes. (Duh...) Well, I recently ran out of one, and when I called, was asked, "Do you want to refill that?" (So much for automatic refill.) A couple of weeks later, my wife gets a call: "Your prescriptions are ready." She goes to pick them up and, guess what, they're not ready. The next time she gets an automated call saying they're ready, she knows better and calls and speaks to a human being, who says, "Sorry! They're not filled yet, but will be by 5:00 PM." My wife goes there at noon the next day and they're still not ready. Walgreens is one of the biggest drug chains in the US; they're not a mom-and-pop operation. How they eff this stuff up over and over again is a mystery to me. (We're stuck there -our insurance allows us to change pharmacies once/year - but we're out of there come January 1. UPDATE #2: I'm supposed to have automatic refills for some critical drugs. I get a robocall from them saying "Your prescriptions will be ready for pickup next week." Well, it's now next week, I've run out of my prescriptions and they still haven't filled it. I've lived all over the country and have dealt with a multitude of different pharmacies, including Walgreens in other states. THIS IS, BY FAR, THE WORST PHARMACY I HAVE EVER DEALT WITH. Save yourself a whole lot of pain and frustration and go somewhere (anywhere!) else. read more

No stars! This pharmacy has the worst service ever. Especially the drive thru pharmacy window! You must allow an hour to pick up a prescription ! I joined the line with 2 cars in front of me. Leaving now after a wait of 55 mins! read more

The worst pharmacy I've ever been to. They consistently mess up the orders and take longer than they say. They call and say the order is ready and then when you go to pick it up it's not even started. It's not a one time negative experience. I've tried to give them a chance, the benefit of the doubt, etc. They constantly and consistently leave me aggravated. The absolute worst pharmacy experience ever. read more

Yes, they are really slow. I tried to get a prescription moved to Walgreens and after 3 days I called them to check on it. The woman I spoke with said I was taking up her time; taking time away from her day to get the prescription moved over to there. Wow! I called Rite Aid this morning (6 days later) and they are getting the prescription filled today! Walgreens needs to get their act together. read more

I've never been to a better pharmacy. For years I went to Kmart where I got a lot of attitude and long waits. There is never a long line (they have more than one person at the window), and my prescriptions are always ready. Even when I walk in with a prescription and they tell me it will be 20 minutes to fill the prescription, it is done in a shorter time. The employees in the pharmacy are always friendly. Better yet, Walgreens now does free delivery of regular prescriptions. I'm loving this service. But for any drop in prescriptions, I'll definitely be going to this Walgreens. I think the rest of the store is a pricey. read more

This bitch laughed at me for simply trying to refill my prescription and told me that it would take a week to refill my standing rx, which had already been in the Walgreens database. Incredibly unprofessional and demoralizing. Nobody should have to go through their customer service just to have their health needs met. I have never had this sort of experience at another Walgreens. If you have an option to do so at all, do yourself a favor and go to another pharmacy. read more

This pharmacy deserves negative reviews. Gave them a prescription at 12:30. Apparently they had questions for the doctor, but by 6:00 they hadn't bothered to contact the doctor and then decided that faxing the doctor was the best course of action. Took the prescription to CVS and got it filled in 20 minutes. read more

As we drove up North, we stopped in Walgreens in Goleta, Ca. We needed to get a prescription refilled. We went through the drive through. The lady said, it would be at least two hours. Come back later. We said, that's ridiculous. She said, if you come inside it would be 30 minutes ? We ended up waiting at least one hour. The lady (Anna) we talked with for the refill, didn't know what she was doing. I think she was an assistant. Worst part was she was overwhelmed and "rude". The waiting area is by the pharmacy door. Which they kept slamming as the pharmacists walked in and out of. It shook the area, it's was so loud. They could care less. The men's bathroom, water all over the floor. Sink or urinal had over flowed. They don't even deserve one star. Go to any Walgreens, except this one. read more

My mother dropped off a prescription yesterday and I came today to pick it up. I have been waiting for FOURTY minutes. No one has spoken to me since I sat down 35 minutes ago. I never waited this long for something like this. It's insane. They have a ton of people in the back too and it seems like a mess. and lines are insane. Looking at the reviews for this place is just so sad. You would think after having MANY bad reviews that they would try to fix it or improve. Probably going to have to spend a whole hour here to only get some of the prescriptions I needed. Horrible horrible horrible place. Never again coming here. read more

Even though this is a smaller store, they have a pretty good selection of items. Mostly, we shop here for toiletries and the occasional sale item from the weekly ad. Every employee that we've talked to has been extremely nice and helpful. The one thing about this store is that they have one female employee who wears too much perfume and doesn't realize it. When she checked us out one time, the items that we bought and the bag they were put in reeked of perfume, and we had to air them out for a few days after we got home. This makes us very hesitant to shop at this store, and if we do, we always try to stay as far away from the perfume smell as possible. read more

This is easily the slowest pharmacy I have ever seen. They have a drive up, but in my various experiences with this pharmacy, it is a minimum of a 5-minute wait if you are the only car in line. If there are other cars, I've waited up to 20 minutes for my turn. Want to call and get information on your prescriptions? Prepare to spend time trying to get through - anywhere from five minutes to thirty minutes or more. As I write this review, I've been waiting to speak to someone in the pharmacy for 20 minutes - and the automated system says there are two callers ahead of me. Going inside the pharmacy to drop off prescriptions, you end up in the same long line as the people in line picking up prescriptions. Disappointing since I've had great experiences at other Walgreens pharmacies. read more

Whatever system the pharmacy has, ITS NOT WORKING OUT. I've been picking up my Rx here for over 2 years with no complaints, but as of recently my wait time is between 30-45 minutes! I'm currently waiting for my Rx and there is NO ONE else in line. Are they making the Rx in the back? Why does it take so long to pick up my prescription? It's ridiculous. Done. I'm switching to CVS. read more

I tried to change to this Walgreens pharmacy but they are ALWAYS ridiculously understaffed. Every time I have gone in, it takes forever. I plan to transfer to a different pharmacy. read more

Calling around to various pharmacies in search of a what i found to be a rare medication, the service I received over the phone was unfriendly and rather curt. All other pharmacies that I called had very friendly and professional people. I will use Walgreens as a last resort in the future read more

I have been going to this pharmacy for about over 1 year and some pharmacy staff tend to lie and say they have not received the doctors prescription order when they have receive it ! and the Pharmacy staff sometimes don't have the medication on stock they lie and say the doctors haven't send the prescription in when the pharmacy has to just order the medication and be honest with the customer that they don't have it in stock, all they have to do is order it. I had this happened to me on a regular basis specially after I have seen my doctor send the prescription over to them. The only reason why I am still going to this pharmacy is because they help me with the RX discounts. read more

The waiting area of the pharmacy is absolutely filthy. There is dust and debris on the floor, built up in corners and edges. Floor has gum and stain splotches. Looking into the pharmacy itself, it is in disarray. Employees obviously reflecting their environment in their treatment of customers. Not happy or pleasant. Doesn't give one confidence in acquiring their prescriptions. The whole store could use a good cleaning and organizing, read more

Useless Pharmacy and employees. Dropped off my prescription, they told me it would be an hour. Everything was good until I went to pick it up. I had explained to the them that I had tri-care when I dropped off the prescription, upon picking up my prescription 20 minutes past the time it was supposed be ready, they told me "ohhhh we don't take tri-care". So they basically wasted over an hour of my time and offered no apologies in any way shape or form. read more

This store has such incredible customer service. I recently transferred my prescription there after CVS didn't bother to tell me until the day I needed it that they no longer carried it - and then told me "good luck finding it anywhere else." I called Walgreens and they had it ready for me that day, and told me they have no problem getting it - its a common prescription! Each time I've gone in there the staff is helpful, friendly and warm. I went tonight, and the man at the pharmacy even apologized for the line while I was still waiting - I didn't mind waiting anyhow. Plus, the prices on everyday items are way less expensive then CVS. After a long and really bad day today, I can honestly say the friendly staff at Walgreens turned my day around and made me a lot happier then I was. This is a great store, and I will use them for all my rx needs as well as general shopping from now on. Thank you for treating me like I matter. Its appreciated. read more

There are three drug stores in this neighborhood. Of the three of them, I would recommend this Walgreen's because the other two suffer from incompetent checkers and obscene waits in the checkout line. Unfortunately, this place is small and they have a limited selection of products, so that is why I only give them three stars. read more

You could not pay me to use this pharmacy. I lived two blocks away and dropped off a prescription for several medications including insulin and syringes right after seeing my physician. Those two items were on their own separate prescription. They refused to fill any of my prescriptions as one was a low level controlled medication until they heard back from my doctor as I was a new client here. They also refused to fill any of the other meds until they heard back, and by the time the tech finally saw them my doctor's office was closed. I asked they call my former pharmacy across town to verify I've been on my medications for years and barring that would they fill my insulin and syringes as I was having serious new high sugars and needed my new form of insulin. When they refused even this I asked for my prescriptions so I could take them across town to my old pharmacy. They said they would but has written on them information about not filling them. Not on just the controlled substance but on the insulin and syringes as well! Finally, I called the physician on call to see if I could at least get my insulin approved. He said Walgreens is known for this and asked if I was still there. He asked me to hand my phone to the pharmacist in charge. After reaming them out for holding my prescriptions hostage he approved them all. Only then did the pharmacist tell me they didn't have enough of one of my meds, and none of my type of syringes and they are now backed up an hour. Although this wasn't yesterday I've heard they have only gotten worse. Avoid at all costs! read more

I've contemplated long and hard before leaving this review. Liza, the pharmacist, has once again decided to not give me my medication, on a Friday. It is a narcotic medication, prescribed by my physician, paid for by my insurance, and she has admitted that when I spoke with her at 3, and she told me it would be ready at 7, that she needed to speak with my physician regarding giving it to me today instead of Monday. Now that he is no longer in the office, and it's the evening, and the weekend, AND a holiday, I will not be getting my medications, because Liza feels My physician wasn't clear enough in his message when he said to issue me more medication. I've never had any other issues with any other pharmacist at Walgreens except for her. Now, I've been told all day, that my medications would be ready by 1, yet at 3 they still weren't, and at 3, she said 7, and now well.... It's going to be the 1st. I will pick up my medications on the first, and I will never do business here again, and I don't recommend that anyone else does either. Sad, because I used this pharmacy for my entire family and for all of my monthly medications as well. Id only go here, If you have the patience of a saint, and don't really need your medications when your doctor prescribes them. Sad truth. read more