Extremely slow service and the refill prescription order online is a mess. I reordered only 2 medications but somehow got charged for 2 additional others that I no longer use and did not want. Reversing the error Costco made was next to impossible. I HATE that my employer's insurance forces me to use this service. I've waited as many as 3 weeks for medication to come from Costco so I tried refilling a bit sooner the next time but the system wouldn't allow it. I'm now to the point of having my doctors send my prescriptions to the local pharmacy and pay out of pocket and use Good Rx. 1000% easier and faster. read more

Horrible. I desperately needed my prescription, so called at 2pm to verify it had been received. She said it had, and signed me up for text updates, assuring me that "there might be a way to get it delivered, but I don't know how." I called 3 more times over the next 6 hours to confirm when it would be ready for pickup, and to reiterate that I still hadn't received any confirmation. Every time she said it would definitely be ready before they closed at 8:30pm, and that "there is a way to have it delivered, but I don't know how it works, so you have to wait for a text." Every time I said I hadn't received any texts, including the promised confirmation of enrollment. Every time she told me either to just keep waiting, and/or that she would try it again, and hung up. I called back at 8:04 stating that the pickup person would be there before 8:30 and checking for an ETA yet again, as I still hadn't received ANY text messages (her 4th and apparently final opportunity to troubleshoot the issue). She said it would be 10-15 more minutes. The poor person picking it up waited patiently until 8:24 when they told him it was finally ready. They said he could not pick it up without a QR code. Still no text, so I called again. They "unenrolled" and re-"enrolled" my phone number, and I immediately received both of those two texts, so nothing wrong with my phone. Still no QR code for pickup. I was told it "it must be an error with the system, but we can't release your prescription to the pickup person without the QR code, and we can't send a code before we close." I was then transferred, and disconnected. The actual pharmacist seemed very nice the one time they intercepted the call, but everyone else answering the phones is clearly either completely inept or so drastically untrained as to be a health hazard. read more

Love this pharmacy and the clerks and pharmacists are super friendly.... HOWEVER- management needs to HIRE MORE EMPLOYEES!!!!!!!!! The line was insane tonight and I had to wait in it twice. Not fair to the ones who are working there or the customers. read more

Costco Pharmacy - Loooooong line- not enough workers to handle it! - Pharmacy Near Me - Goleta, California

We were forced to transfer from Optum to Costco earlier this year. Costco Pharmacy online is garbage. Not once have I been able to complete a refill online. It takes 30 minutes or more on the phone every time to get a refill. And when I finally speak to a person, they can't tell my why the online never works, only that management is aware of the problem. They need NEW MANAGEMENT! read more

The difference in customer service from Costco is amazing. The pharmacy at CVS is rude and dismissive. Tonight I spoke with Kim at the Costco Pharmacy. She was incredibly helpful and went out of her way to help me. I highly recommend the Costco Pharmacy and wish my insurance company didn't force me to use CVS now. read more

The pharmacists at Goleta Costco are either too slow or too lazy. My prescription was submitted on Tuesday. On Friday I drove to Costco to see why my prescription hadn't been filled yet. "The pharmacist is working on it now. It will be ready in 30 to 40 minutes." I complained about being kept waiting three days. Isn't that long enough to fill a subscription? It was ready in 20 minutes. There is a CVS pharmacy across the street. It might be time to switch to that one. read more

Pharmacist: your prescription will be ready in 1 hour. Me: returns in 3 hours Pharmacist: hi. Only one medication is ready Me: WTF walks out after waisting 20 mins of my time in line "Gets in car, leaves parking lot, gets on freeway" Costco Pharmacy phone call: your prescription is ready read more

This is a great pharmacy! They have always been very courteous and on time with the medications I've picked up.

Amazing staff. Every time I go in to pick up a prescription or call this pharmacy I am met with such kindness and patience. I have never had a bad pharmacy experience in general but I think that this pharmacy goes above and beyond in professionalism and kindness and that's why I felt inspired to actually leave a review. Also in general Costco provides wayy cheaper medicine- win win! read more

I don't know what kind of problems the people organizing this place have, but it's really incredible how badly and often they mess up everything. I've had my doctor both call and fax and have Costco say they never got anything. I've called 5 times after each time my doctor calls in to have them say again that they never got anything. Magically, a week later they have the prescription, but of course you have to call to ask. I've had them fill the prescription in the wrong city, had them tell me they could transfer the prescription no problem, and after 6 calls and 3 visits to Costco still not be able to get it. Today, I called earlier to see if a new prescription was received. They said yes (FIRST TIME EVER) and that it would be ready after 4pm. I was shocked but didn't get my hopes up until I actually had my medication. As I got in line a woman left frustrated and told me "Good luck!" On her way out. When I asked they said oh actually we don't have the prescription it is backordered. I told them I was told it would be ready at 4. They said they didn't know why and that in the future I should call ahead. HAHA. The only reason I would ever go back after the first nightmare is because prescriptions through my insurance are free only at Costco. read more

Absolutely terrible! We switched to Costco as we pay for ours and our children's medication out of pocket. We've gone here for 5 prescriptions now and each time we have more trouble then the last. I've called to make sure prescription was ready as I never got the text I was expecting this morning (mind you, after they had my husband waiting for a prescription to be filled last night for over 30 minutes before telling him they had to order it for the morning) the girl on the phone pulls up my son's info and says the prescription is ready, we go in, my husband has now been waiting 20 minutes, they tell him it's not ready, as they are telling him I get the text that the prescription is ready and waiting for pick up, he tells them about the text and they suddenly say it's ready but needs to be mixed. Complete nightmare dealing with this pharmacy. read more

The pharmacy that serves it's customers with professionalism and with a smile on their face. Anytime I pick up my prescription I am greeted with a smile as they help me process my much needed meds. Thanks Will and Martha. Looking forward to next time. read more

I was prescribed generic Imodium (loperamide) for a gut problem caused by powerful antibiotics. Costco suddenly stopped providing it. This should have been my first clue about the Costco pharmacy. But today things got interesting. My wife went there for a flu shot. She presented our insurance card which is supposed to pay 100%. The technician wrote the insurance information on the paperwork. But then they charged her $20 as if we had no insurance. I immediately called the pharmacy and talked to a technician Edie. She told me we would have to come back in person today or we would not get a refund. I asked to talk to the supervisor. The good news: Kevin the supervisor was willing to run the insurance over the phone. The bad news: He still claimed they could not refund the money unless we came back in person. I pointed out that everyone is required by law now to carry insurance that pays 100% for the flu shot. So, why are they taking money from customers at all? He claims some people still don't have insurance. That still does not explain 1) Why did they take money from a customer who did have insurance that pays 100%? 2) Why do they have no way to refund money to our account? Or at worst by mailing us a check? By the way, I have gone to Walgreens, to CVS and to Rite Aid in recent years. None of them ever asked me for money once I showed my insurance card. read more

I don't know why I keep coming back here. They've screwed up my insurance billing in the past and refused to refund me for their mistake, and now it's taking literally an hour to get a flu shot. I asked if there was a way to expedite it and not only did that not happen, they told me the pharmacist had just gone on break when they finally got to me, so still waiting. I will not be coming back here. read more

Just switched to Costco Pharmacy for my Viagra prescription and I have to say it has been the best decision of my life. I don't know what it is, but the product has been working great! I have been saving money and my wife has never been happier. I always get the best service with a smile and I am always smiling when I am home with my Viagra! I can even use the text messages to let me know when everything is ready! It is so convenient that I haven't missed a night in months! Definitely recommend this place and people should go here! read more

Best prices, but the service & refill/pick-up experience is absolutely lacking. Unfortunately, I will keep subjecting myself to this because their hours, prices, and location are good. Each time I pick up a prescription, I wait a minimum of 10 minutes. I've gone at a variety of times during the day/week and this had not made a difference! You may be recommended to wait to the side if they have to make any corrections to your pick-up - be sure to ask if you can go shop for your groceries and return when you're done. This will save you the frustration and the wasted time. I have a non-preferred brand prescription with a manufacturer's coupon taking anywhere between $40-100 off my prescription (depending on my insurance). every.single.time. I pick up my prescription from Costco, they do not apply this coupon, tell me it's expired (when it's not), or tell me they can't find it on my account. I have tried to call in my prescription and talk to a pharmacy tech over the phone, explaining in advance to apply this coupon, but after 3 months of doing this, nothing changed. This means I wait in line to pick up my prescription, they show me the price, then ask me to wait to the side as they re-run the prescription with the coupon, then I wait 5-10 more minutes. For refills, I've only had negative experiences. For one, I requested that the pharmacy contact the doctor for the refill and it took 8 days before the prescription was refilled. For another, I called to check on the status of the refill that my doctor sent in (after the doctor said they tried to fax the refill twice and the fax said it failed to deliver and then the pharmacy didn't answer the phone) and the Costco Pharmacy said they didn't receive it... then said "wait let me check the fax machine." And it was there. If there is a place with better prices, I'd be glad to know! read more

Thank you, Costco Pharmacy, for the excellent service. We use your pharmacy for our prescriptions, including the dogs', for the great prices. You are always very friendly and helpful. Please change your caps for an easy opening; we do not have children, and I cannot open the bottles, hahaha read more

I've never had an incorrect Rx or bad service experience at the Costco Pharmacy. They have a great text message service that schedules my refill pickups for me! The staff is generally friendly and genuinely helpful. The worst thing I can say about the place is that it gets busy after about 5PM. Go figure. read more

Love Costco but this pharmacy is the worst of the worst. I went to drop off my prescription so they could fill it while I shop. I stood at the window, not in line, for nearly 10 minutes while person after person passes by the window without any acknowledgment. The employee that left the window just as I came up did look towards me 5 times while I stood there but did not ever come back. I did have a prescription to pick up that WAS ready so I got in line after getting all my groceries. I told the employee what had happen and they said sorry and they would fill it right away..........can you come back in 30 minutes, WHAT???? Atrocious pharmacy and service. Sorry Costco, you just lost a member. read more

This is the worst pharmacy ever! I have the same problem with getting refills and telling me prescriptions are ready, then waiting in line to be told they are not. Understaffed and the employees are lacking in intelligence and care. Thank god CVS and Target are coming to this side of town. read more

After fifteen years of going to the Costco Pharmacy I have to give up! Their staff is completely useless. Two recent events have put me over the edge with them. First, I dropped off a Rx to fill (30 pills) and left with the directions to return in about an hour. I returned, and at that time they told me that they had run out of the meds on the Rx. They couldn't tell me that BEFORE I spent an hour waiting? They ultimately directed me to Rite Aid where they were able to fill it quickly and effectively. Costco claimed that they had trouble keeping that med in stock due to "government issues." Ridiculous, as later I spoke to their regional pharmacy rep (Barry) who assured me that was not true. The final, and second straw, was when I went in to fill a Rx and after a few minutes, they told me that the number '2' in the handwritten date 2018 looked like it had been altered. This was now my second visit to Costco Pharmacy to fill this, when two weeks earlier they told me that the Rx couldn't be filled until after a certain date. They didn't complain about the "2" then. Their senior representative said that the "authorities" were clamping down on Schedule 2 prescriptions and that everything had to be perfect. I took it to Rite Aid and no one questioned it, and filled it promptly. I don't know about everyone else, but my life does not revolve around hanging at Costco to fill a prescription. I have much to do in a day and Costco winds up as a total waste of time. Go there at your own risk--of wasting your valuable time! read more

I switched to Costco to do my prescriptions.... best decision ever.... the girl, Sierra, was knowledgable and very nice. Answered my questions offered the pharmacist to come explain the medication. Great customer service. I will continue to go back. read more

I honestly dont know how theyre so bad at this. I wait at least 30 minutes every time I go, they lost my insurance card once and generally are sucky at customer service. Theres a couple of cashiers that are good but overall bad experience go literally anywhere else to get your rx filled read more

I guess just another pharmacy, always busy and always a line of people, thank god this time line did move pretty quick. I guess it does make a difference when there's 1-2 or 3 people at the registers. Most of time they are very helpful, today was one of those days. The girl went to double check on price cause I guess insurance Gad not been added, and they did check and changed the price. So a great experience today, hopefully this continues.!! read more

The worst! Always a 30 minute wait. They take forever and always have errors. Such a disappointment every time I get anything filled at this pharmacy. I just called in today and spoke to the rudest employee. read more

Having read the other reviews, I am surprised. There has been a couple of occasions where prescriptions have expired, or another anomaly has occurred. However, almost every time, I call the pharmacy and use the touch pad to re-order my prescriptions (phone number is on the prescription container). It's ready in about a day, and other than waiting in line to pay (which is the norm in any 'brick and mortar' store), I have had no problems. Many times, I have walked right up to the register clerk with no waiting. For the few times the wait seems long, I remember how much I am saving and many people are taking advantage of that savings right along with me. My regular prescription used to cost me $40/month, now it is $6.00/month. A small wait seems to be a minimal price to pay for a $34.00 savings. read more

Costco pharmacy is probably the worst pharmacy I have ever shopped at. Several times, I get a text message letting me know my medication is ready, when I get there, it's not ready and they ask me to come back in 20 minutes. 20 minutes later, it's not ready again. My last experience was so frustrating; I dropped my prescription on Monday 10:00 am; the pharmacist said it will be ready in 20 minutes. Knowing how bad they are, I went back the next day, 26 hrs later, and it wasn't ready. The pharmacist said it will be back in 20 minutes; I finally left 40 minutes later and the medication wasn't ready. They have to change their system or something because we are talking about people's health. So frustrating. On top of parking being a problem, the lines at the pharmacy and then the medication is not ready for days. read more

I called the local pharmacy and they will not deliver so they told me to order online. But their website will not accept their location that is on the bottle. So I don't think I ordered it and I am 79 years old and my husband is 85 years old with heart disease and we don't want to wait in line forever to get the prescription. When I talked to the pharmacy they said that it would take two weeks to get the prescription and since I'm ordering early that would be okay if it will go through. Their website is not working. Very disappointed in Costco! I called the pharmacy in Ogden Utah on Wall Street. read more

Spent an hour waiting for my prescriptions only to find out that they only had filled one of them and they needed me to wait another 20 minutes.... An hour and twenty minutes is a BIG difference from the 25-30 minutes they has said. When you're sick, being out in public is the last thing you want to deal with. With the size of Costco, one would think they would be able to afford more than one pharmacist. Come on Costco, I thought you guys were better with things like this. read more

I go into Costco once a month to pick up my inhaler for my asthma and I've always had good service from them and my wife and I always seem to end up purchasing a few items especially the cases of coke bottles I like and a few other items such as frozen sections and there supreme pizza is so so good mmmmmmmmm it's always a fun adventure for my wife and I when we stop in read more

I spent 40 minutes waiting for my prescription that they told me would take 20-30 minutes. I wait in line and finally get to the front only to find it's still not ready because the pharmacist didn't sign the slip. I'm not able to stand this long without agonizing pain. Save yourself and take your prescription elsewhere. read more

Today's Wednesday. I called last Thursday to renew my prescriptions. They say if you need approval from your doctor to give them an extra 48 hours, well I'm here to tell you that doesn't work. First their fax machine broke, they didn't bother to tell the customers about it until I called wondering why my prescription hadn't been refilled. Then they sent the fax to the wrong doctors office. The guy they had answering the phone was a complete jackass, never apologizing for the delay, saying it was the doctors fault when the doctor hadn't even gotten the fax. I never got the sense that he cared about my health at all, like it was all some big game. I'm recovering from surgery, it's very difficult for me to get out of the house. When I actually went to pick them up, at least prescriptions they had ready, They hadn't used my current insurance they used my insurance from last year which didn't go through surprise surprise. I asked about delivery, which they said they do online but none of them knew anything about it, and when I've been on their website before none of my prescriptions rushing there for refill. I think I will be contacting my insurance companies pervert mail-order action provider from now on. I came from I came from CVS opening Cosco would be better, and maybe it is marginally. my order is not wrong every time, but I cannot recommend Costco. Search yelp for a locally owned pharmacy if you can find one. This is not the first time I've had to wait for one of my several prescriptions. read more

It was really bad experience with Costco pharmacy while my doctor faxed a prescription at 9 am. I came to pick up at 4 pm. Got in line for 10' but they didn't have any ready and asked me if my doctor faxed it in? they checked the system and found it then asked me to wait for 30' to 45' for them to start filling. What was wrong with them while fax came in from 9 am until 4pm still not filled yet????????? after waiting 30' they called me to have partial order with only 2 pills out of 6 pills and asked me to come back the day after to receive other 4 pills. It means I had to get in line again..........2 trips to Costco, in line 2 times plus 30' waiting time to receive only 6 pills read more

The Goleta location is an absolute nightmare. Every single time I have tried to fill my prescription here there is a long wait, bad service and mistakes. There is absolutely no communication or follow-up if you need a refill. You have to call repeatedly for a refill only to wait in at least a 20 minute line to be told there is no record of your prescription. It happens to me every single time I try to use this location. I have now given up. It is not worth the headache and wasted time. Do not use this location unless you want to feel extreme aggravation. read more

They worst pharmacy I've ever been to. If you like waiting hours for simple medication fills, then this place is for you.

Slow employees worst pharmacy same as Walgreens, if they tell your medication is going to be ready in 30 minutes it means 2.5 hrs and tell you some bs story to make you feel comfortable to cover up their deficiencies. read more

Told to wait 30 min ... did that.... told to waitb29 min.... did that.... told to wait another 5 minutes .... did that and I'm still waiting 15 minutes later.... so f'd up... do not use this pharmacy unless you have at least 2 hours is waiting time or come back the next day... all I want is them to be honest of the wait time ... what is so difficult read more

Terrible pharmacy. Doctor's office called in my refill 5 days ago and the pharmacy is still processing it! I'm done with Costco.

Everyone I've used their pharmacy, it as felt like the BIGGEST test of patience. It has taken me soooo long to fill prescriptions there. I am so done. NEVER going back again. read more

The most unreliable pharmacy I have ever been to. They NEVER have my prescription ready even when I call days before. They act like they never heard from me or my doctor. Happens every single time! I have wasted so much time at this very disorganized place. They even gave me the wrong dose of a prescription I needed (an old prescription of mine on file), disregarding the bottle I had dropped off the week earlier of the correct med I have been taking for months! I had dropped off two other bottles that they managed to fill correctly. I'm hoping they reimburse me the $37 I paid for their mistake. Thankfully I noticed the next morning when I needed to take it. I promptly went back and explained the situation. Doesn't look good. I need to switch pharmacies. What's more valuable, my time and less aggravation or saving some money? Plus I just found an an online app called GoodRx that shows you the lowest price of all your prescriptions in your area and gives you coupons. Bye, bye Costco! read more