Not sure why this store has any ratings lower than 5 stars. It's brand new, and North Goleta needed…read morea pharmacy (aside from Costco)... bad. This pharmacy and the head Pharmacist Krystal are absolutely wonderful. It's clean, has everything you need and never lines. Everyone with negative comments can go back to Costco and wait 45 mins in line for their prescriptions.

Worst CVS ever. Do not get meds referred here. Terrible service everyone is grumpy and wants to…read morepass you off to someone else.

Was on hold for 20 mins after taking 5 mins to get through the auto message stuff, to get hung up…read moreon and then had to go through another 5 minutes of auto messages to be on hold for 45 mins!

Every time I pick up a prescription it's at least a 20 minute to 50 minute wait. How come you don't…read morehave more help? The people are always friendly and I know they must be stressed so I never say anything about waiting. I would give 5 stars if there was more help. The store itself is nice and always has everything I need.

Sonya the pharmacist is the loveliest and most patient with children receiving vaccines. She and…read moreStephanie went above and beyond to make our son's experience as simple as possible - including chocolate kisses! We can't thank them enough.

Kevin at the pharmacy went above and beyond to fix my issue and call the other pharmacy that…read morerefilled my prescription to ask them to void it so I could pick up my refill here instead (I used to get it at CVS across the street and they're terrible, so I go here now). On top of that, there's never long lines and it seems like they are sufficiently staffed! Great job guys!

Slow, incompetent, and rude. If you can avoid using this pharmacy do so. Sad day when the Rite Aid…read moreon Fairview closed.

I was sent a $4 coupon, so thought I'd save buying ibuprofen pm. Cost for 200 tablets of generic…read more200 mg was 21.99. Went to counter to pay and there was no one at cash register or anywhere in this HUGE store except the pharmacists in the very back...turns out you have to press a button for service...finally someone shows up and I present my digital coupon, which doesn't work, so after cashier rolling his eyes at me he took my phone #, then processed the order...paid 19.56! Came home and looked it up on Amazon...$11.99 for 375 tablets of 500mg with free overnight shipping! I used to have my prescriptions filled at CVS, but figured out years ago that MUCH lower prices at Ralph's. Never again!

Extremely slow service and the refill prescription order online is a mess. I reordered only 2…read moremedications but somehow got charged for 2 additional others that I no longer use and did not want. Reversing the error Costco made was next to impossible. I HATE that my employer's insurance forces me to use this service. I've waited as many as 3 weeks for medication to come from Costco so I tried refilling a bit sooner the next time but the system wouldn't allow it. I'm now to the point of having my doctors send my prescriptions to the local pharmacy and pay out of pocket and use Good Rx. 1000% easier and faster.

Horrible. I desperately needed my prescription, so called at 2pm to verify it had been received…read more She said it had, and signed me up for text updates, assuring me that "there might be a way to get it delivered, but I don't know how." I called 3 more times over the next 6 hours to confirm when it would be ready for pickup, and to reiterate that I still hadn't received any confirmation. Every time she said it would definitely be ready before they closed at 8:30pm, and that "there is a way to have it delivered, but I don't know how it works, so you have to wait for a text." Every time I said I hadn't received any texts, including the promised confirmation of enrollment. Every time she told me either to just keep waiting, and/or that she would try it again, and hung up. I called back at 8:04 stating that the pickup person would be there before 8:30 and checking for an ETA yet again, as I still hadn't received ANY text messages (her 4th and apparently final opportunity to troubleshoot the issue). She said it would be 10-15 more minutes. The poor person picking it up waited patiently until 8:24 when they told him it was finally ready. They said he could not pick it up without a QR code. Still no text, so I called again. They "unenrolled" and re-"enrolled" my phone number, and I immediately received both of those two texts, so nothing wrong with my phone. Still no QR code for pickup. I was told it "it must be an error with the system, but we can't release your prescription to the pickup person without the QR code, and we can't send a code before we close." I was then transferred, and disconnected. The actual pharmacist seemed very nice the one time they intercepted the call, but everyone else answering the phones is clearly either completely inept or so drastically untrained as to be a health hazard.

Herbay is a not so hidden gem. We heard about them and ability to call and schedule vaccines with…read moreno hassle. True!! They got our kids in right away when they were elidgable and next day appointment for my booster. I am moving all of our pharmacy business here! This is the kind of small local business we all need to support. I'm super glad to have discovered it.

We discovered Herbay Pharmacy when the first Covid vaccines became available. We called to see if…read morethey had vaccines and made an appt for the next day. The pharmacist is delightful: kind, helpful, with great questions and advice. After years at Walgreens and CVS, with terrible customer service and long lines, I immediately started sending all prescriptions to Herbay. So much better! I even get personal calls from the pharmacist when it's time to refill prescriptions. She has them done within the hour, and there's never any hassle. I cannot recommend this pharmacy enough. This is how a pharmacy should work! Efficient, amazing customer service, and really good people. If you're looking for a pharmacy, choose Herbay. And if you have a pharmacy that isn't terrific, make the switch!

Any time I'm planning on taking a weekend trip or I'm feeling a little peckish, I always find…read moremyself having a great time at this spot. The staff have always been very friendly and eager to help whenever I'm ask. I always love stopping by to see if I'm missing anything at our house here right after I stop at Lilly's! There's a super large collection of home goods that I've definitely utilized for last minute birthday gifts.

Very clean very organized unlike my local target! They even have items we usually or typically…read moredon't! Love it very friendly associates as well.

Issac deserves 10 stars and some serious recognition because he has gone above and beyond to help…read morewith stuff no other employee ever at any cvs has attempted to or offered to help on. I am so impressed with the way this young man is always attentive with a calm energy and he definitely feels to be genuine. He is a treasure of an employee that this cvs has and I truly appreciate the customer service excellence he naturally has. This cvs has a low star rating but ignore it because I've been impressed with most of the employees here. Tony the manager is great too! He is highly conscientious and works hard with his team when it's busy and makes you feel like he is happy to help with any issue. This CVS has a nice open feel and is large. They carry the high end products too! For face they have Murad, dermalogica, Peter Tomas Roth and glam glow etc... For hair care I couldn't be happier as this cvs is he only one in my area that carry's multiple options for kerastase and now several of the ORIBE which is a favorite of mine, both of these brands are of high preference for me! I can't stress it enough but seriously Isaac and Tony and the pharmacist Lefei (I think I spelled right) have raised the bar for customer service and have made tins be the best CVS I've ever been to across the country. I've been to a lot of CVS locations too..... Thank you!! Namaste

The rudest Pharmacy workers. There is one man that works the front counter and one pharmacist that…read morehelps administer vaccines that are delightful! Everyone else is extremely rude and does not care about bed side manner. Even over the phone there was confusion about a prescription that has a lot of steps to get approved each month and the woman on the phone kept repeating the same sentence and would not answer any of my questions until I finally hung up. They regularly ask for your info and just toss the prescription at you and walk away. I get the same prescriptions every month and every time they say they don't have record of it and I need to call my doctor, even though my doctor had receipt of them getting my prescription and on the CVS app is shows they are working on it. The actual CVS staff are great and helpful but I will not be refilling my prescriptions here.

They are wonderful. Delivery is a great service. Always knowledgeable and work well with the…read morecustomers. they will be GREATLY missed. stan klein Prof, UCSB

I wanted to support a small pharmacy instead of the bigger ones, but the first month I switched to…read morethem they messed up my medication so that I don't get a very important medication that I can't miss. I have no trust in their process. They seem super disorganized. This place sucks!