I showed up at 1:15 to pickup a prescription. Sign states closed for lunch daily from 1:30-2:00,…read morebut they have a sign on the drive through now stating it's already closed for lunch. Do they close the entire hour? Did they go early today? It's a mystery. Every time I come here it's the same type of thing

Worst CVS ever. Do not get meds referred here. Terrible service everyone is grumpy and wants to…read morepass you off to someone else.

Slow, incompetent, and rude. If you can avoid using this pharmacy do so. Sad day when the Rite Aid…read moreon Fairview closed.

I was sent a $4 coupon, so thought I'd save buying ibuprofen pm. Cost for 200 tablets of generic…read more200 mg was 21.99. Went to counter to pay and there was no one at cash register or anywhere in this HUGE store except the pharmacists in the very back...turns out you have to press a button for service...finally someone shows up and I present my digital coupon, which doesn't work, so after cashier rolling his eyes at me he took my phone #, then processed the order...paid 19.56! Came home and looked it up on Amazon...$11.99 for 375 tablets of 500mg with free overnight shipping! I used to have my prescriptions filled at CVS, but figured out years ago that MUCH lower prices at Ralph's. Never again!

Herbay is a not so hidden gem. We heard about them and ability to call and schedule vaccines with…read moreno hassle. True!! They got our kids in right away when they were elidgable and next day appointment for my booster. I am moving all of our pharmacy business here! This is the kind of small local business we all need to support. I'm super glad to have discovered it.

We discovered Herbay Pharmacy when the first Covid vaccines became available. We called to see if…read morethey had vaccines and made an appt for the next day. The pharmacist is delightful: kind, helpful, with great questions and advice. After years at Walgreens and CVS, with terrible customer service and long lines, I immediately started sending all prescriptions to Herbay. So much better! I even get personal calls from the pharmacist when it's time to refill prescriptions. She has them done within the hour, and there's never any hassle. I cannot recommend this pharmacy enough. This is how a pharmacy should work! Efficient, amazing customer service, and really good people. If you're looking for a pharmacy, choose Herbay. And if you have a pharmacy that isn't terrific, make the switch!

This pharmacy used to be solid. Pharmacists like Isaiah and later Lucy were responsive,…read moreprofessional, and genuinely cared when issues came up. Unfortunately, the experience changed dramatically after the arrival of the new pharmacist, Lina. She consistently appears unhappy, avoids coming to the counter, and instead shouts from the back when a pharmacist is needed -- which is not only uncomfortable, but raises real concerns about professionalism and patient privacy. On top of that, she seems to invent her own rules. If she doesn't personally approve of a medication -- weight-loss prescriptions, ADHD meds like Ritalin or Adderall, etc. -- she'll find a technicality to delay or refuse the fill. One especially troubling tactic: refusing prescriptions from out-of-area physicians. UCSB students, beware. After too many negative interactions, my family and I finally moved all of our prescriptions elsewhere. The contrast in service was immediate. I really hope this pharmacy returns to the standard it once had.

It's hit and miss with this location. Typical retail store with empty shelves, keeping in mind lack…read moreof store employees and high theft rate. Pharmacy can sometimes be a quick transaction, and other times long wait time.

They are wonderful. Delivery is a great service. Always knowledgeable and work well with the…read morecustomers. they will be GREATLY missed. stan klein Prof, UCSB

I wanted to support a small pharmacy instead of the bigger ones, but the first month I switched to…read morethem they messed up my medication so that I don't get a very important medication that I can't miss. I have no trust in their process. They seem super disorganized. This place sucks!

I've always had a pleasant experience with both the pharmacy and purchasing within the store. My…read morepick up orders are always fulfilled within a half hour or so. The pharmacy has always returned my calls and helps with any issues I may run into. Great experience all around.

I'm in a hurry but no problem, I'm first in line and they'll be open in 1 minute. The gates open…read moreand I'm told to come up to the counter, awesome! I'm not going to be late). Then the lady can't log on to the system (something about the system is glitchy in the morning). So she calls her coworker over to log into the terminal next to her. She comes over, logs in no problem, then calls the person in line behind me. The lady that's helping me says to her, you should help him and she say I already called someone else (I'm literally standing right in front of her). Then she helps the guy and instead of helping me, she leaves and my lady still can't log on. I was wondering where the hidden camera was considering the total incompetence surely had to be a fake. But nope they are really like that over there at the Carmen CVS.

Issac deserves 10 stars and some serious recognition because he has gone above and beyond to help…read morewith stuff no other employee ever at any cvs has attempted to or offered to help on. I am so impressed with the way this young man is always attentive with a calm energy and he definitely feels to be genuine. He is a treasure of an employee that this cvs has and I truly appreciate the customer service excellence he naturally has. This cvs has a low star rating but ignore it because I've been impressed with most of the employees here. Tony the manager is great too! He is highly conscientious and works hard with his team when it's busy and makes you feel like he is happy to help with any issue. This CVS has a nice open feel and is large. They carry the high end products too! For face they have Murad, dermalogica, Peter Tomas Roth and glam glow etc... For hair care I couldn't be happier as this cvs is he only one in my area that carry's multiple options for kerastase and now several of the ORIBE which is a favorite of mine, both of these brands are of high preference for me! I can't stress it enough but seriously Isaac and Tony and the pharmacist Lefei (I think I spelled right) have raised the bar for customer service and have made tins be the best CVS I've ever been to across the country. I've been to a lot of CVS locations too..... Thank you!! Namaste

The rudest Pharmacy workers. There is one man that works the front counter and one pharmacist that…read morehelps administer vaccines that are delightful! Everyone else is extremely rude and does not care about bed side manner. Even over the phone there was confusion about a prescription that has a lot of steps to get approved each month and the woman on the phone kept repeating the same sentence and would not answer any of my questions until I finally hung up. They regularly ask for your info and just toss the prescription at you and walk away. I get the same prescriptions every month and every time they say they don't have record of it and I need to call my doctor, even though my doctor had receipt of them getting my prescription and on the CVS app is shows they are working on it. The actual CVS staff are great and helpful but I will not be refilling my prescriptions here.

Stoped real quick for toothpaste, and like the fact that they have option for self check out or to…read morego to cashier. I love to just make it quick in and out. Basic neighborhood drugstore with all the basic. this will probably be my drugstore of choice.

Horrific pharmacy and store staff Do not use the pharmacy…read more Pharmacy does not care at all to get your meds ready and they are not helpful They cancel requests and never know why or tell you You have to sweat and wait for anything you ask for

I was here yesterday and the girl working with the dark brown hair and eyes was excessively rude…read morefor no reason. She refused to answer any questions I had or why my prescription wasn't ready. It was my first time picking up from this pharmacy. She kept repeating "we don't have that kind of medicine here" but wouldn't provide any more of an explanation. She spoke In a very disrespectful tone that I don't think was necessary. I was unable to pick up my prescription or receive any help from the front desk. The girl was difficult to communicate and the customer service was awful and the experience was a waste of my time. I would not recommend this place as a pharmacy choice to others

The staff are all friendly and efficient, taking the time to make you feel welcome and cared for…read more Best pharmacy in town by far.