I had to go to this Walgreens because every Walgreens in the city was out of my medication, and this Walgreens was the only one who had it in stock. I haven't been here in years, so I was very impressed by the cleanliness, orderliness, and wealth of stock the store maintains. I will say, though, it is a long walk from the double doors to the Pharmacy in the back, and this is the most important part of my review, it's obvious that walking is difficult for me, and the guard who was on duty was so incredibly kind. I needed a few things, and he knew where everything was, making it very easy for me and he walked beside me, which was so thoughtful. Literally the first time that has ever happened in a Walgreens.. The pharmacy itself is a great example of how a pharmacy should be run. They have three windows with employees in every window. There was a line, but it moved quite quickly, and there is ample seating while you wait. When I was getting ready to leave, and called for a car, the guard gave me his chair by the front door doors to sit while I waited. I could have waited on one of three cast-iron benches just outside the door, but it was cold outside. This guard is truly a gentleman and an exemplary employee of Walgreens. I didn't get his name, but I will always remember his kindness. For the seamless transaction, quality of stock and kindliness of the guard, I highly recommend this Walgreens. read more

The pharmacy here continued to provide horrible check out service. Today only two people were at the register with one seemingly new at her job. Once again there were at least 12 people waiting in line and I waited for a total of 5 mins. Do something management! read more

Walgreens - 9:43 in the morning at Walgreens Daly City and again a full line! - Drugstores Near Me - Daly City, California

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I always have a good experience at this location. Carol is especially wonderful and was so patient with my transaction. The entire staff is nice and helpful, making it my favorite Walgreens to visit. read more

I see that every one has a horrible experience with this "pharmacy." I agree about the long ass lines and the slow service. I do suggest coming early morning (I'm talking about 7-8 am) to avoid the lines. I've had the worse experience here picking up meds for someone. Whoever is working in the back is incompetent. You have one job, that's to count the pills. I've picked up a prescription where they undercounted a 90-day supply by a lot. I literally had to count it out and called and complained. I get the runaround from these morons. The first call someone told me that they can't help me because they "pharmacist" isn't here. Aren't you a 24 hour store? I find that hard to believe. They told me to call back the next day. I call back and there's no record of my previous call. I had to regurgitate the whole painful story and after a lot of hemming and hawing, they finally agreed to give us the remaining pills. The final straw was when they shortened the 90-day prescription to 30. Yup meaning we have to show up every month to this horrible store to pick up the pills owed to us. This was not a new prescription. First call to complain, they tell me oh yeah we were short so we're just giving you what we have. The rest is available on Monday. I waited for that notice to pick up the remainder and it never came. I call again. The moron who picked up said oh, it's too early to refill. You have to come back in 30 days (they split that 90 day prescription). When I told them this was not a new RX and it was always filled for 90 days before the moron blamed my insurance!?!!? They made that mistake and will not take personal responsibility. I moved the prescription to CVS, where we got better service. NEVER AGAIN WALGREENS. read more

I've been going to this pharmacy for a while and the last time I submitted an order, they were only able to partially fill it. They told me that they'd be able to fulfill the order in a couple days. I waited a week, only to find out that they canceled the order without informing me. This was my second bad experience with this site. The first-- an employee had lied to me about my insurance not covering my prescriptions. Will not be coming here again read more

The pharmacy has very rude service. I go here often because it's nearby, and I always dismissed the rudeness of the employees due to the foot traffic. However, today I went when the line was empty and I was the only customer, and I was still treated like garbage. Rudely saying in an annoyed tone, "look at the SCREEN" when I didn't realize there was a prompt asking if I wanted to donate something before confirming my card payment is inexcusable, especially if there's nothing to rush for. (This was after like 3 seconds of me not noticing) Not to mention my prescription was handed to me with no words and an annoyed expression. What did I even do? This isn't my only bad experience. This is consistent with every interaction I've had at this specific Walgreens over the last 5 years. The only reason I'm surprised at this point is because I went at a time where there's less of a crowd. While the employees here are unprofessional and rude, I believe the problem is bad management. Why are the standards so low? Why do other pharmacies with even more foot traffic provide noticeably better service? It doesn't take an amazing manager to prevent people from ruining the days of others. read more

Waited 45 minutes to pick up a prescription. One person working. Poor experience. Not sure what else I can say to fill characters. read more

We've been coming to this Walgreens way before all the new shops opened up. Heck, we were coming here since 2012 and have seen things change in the Plaza. Walgreens is always Walgreens. Meaning they have alittle bit of everything. But then at times, just. It enough of what you may need. Such as, at least the one tie I went, they had some common household repair needs, but not everything needed for the job, and etc. 24 hours is the game changer though. read more

If I can give 0 star. Line is so long and they only have one window open almost every time. RIDICULOUS!!!! I told my mom to move to CVS. They seem to have better service. read more

This pharmacy, though there are some good workers. There is always long line to pick up their medicines. It does not matter if you come early at 8:00 am. There is a long line. A lot of times there's only 1 customer service which is very frustrating . Some does not only pick up their Meds but asked questions regarding their prescriptions. Refill . Their system is not well organized . There should be a separate who should handle these queries . They should hire two more licensed people to work in the pharmacy to make it Moore effective. Need more experienced staff read more

Horrible service the pharmacy dept can careless about you when you are going through pain. The barley speak English and can make you wait for a very very long time. Highly suggest everyone move to CVS much quicker sufficient and "ON TIME" they actually care unlike certain pharmacy workers there who feel entitled. Such a shame! read more

Worst pharmacy ever--lied about receiving prescriptions, delayed my son's urgent post-surgery medication for three days, and gave endless excuses. Avoid this place at all costs. read more

Jonah helped me match the price of a medicine that was cheaper online and even rung me up so I didn't have to wait in line. Exemplary customer service. read more

I experienced no customer service at the pharmacy counter.The staff member asian skinny guy wearing glasses was rude, dismissive, and did not provide any assistance regarding an emergency medication request. read more

Let's start with what I like: Open 24 hours However, this is one of the worst places to have your doctor send a prescription. There's usually a shortage of pharmacists, and a long line ensues, with only one functioning counter that tries to service several patients. If you need a consultation after pickup, good luck, as there is another line and often the pharmacist isn't around, so be prepared to wait in front of an empty window. I have empathy for the employees, as they stated they are short staffed, but that's a problem for the corporation to solve. Making customers wait 30 mins in line, only to tell them their prescription isn't ready, and then to stand in the line again is a colossal waste of everyone's time. What we need is a better check-in and pick-up system that uses technology (a phone or a kiosk). To be fair, the overworked, under appreciated employees are nice, and struggling because of Walgreens corporations cost-focussed mismanaged HR priorities. read more

Horrible customer service at the pharmacy. Orders never ready on time, long lines, then when you get to the clerk you are informed you need to wait "20 minutes" - just go to CVS. read more

Typically I have no issues with printing photos at this location, but this time around I get a call from this rude and unprofessional Filipino lady after placing an order of photos that my boyfriend took of me which were a few of my graduation pictures that were simply taken on his camera and he edited the lighting a little bit. I only wanted to print out a few photos to hand out to my family. The lady goes on rudely and sarcastically saying, "I know what you're trying to do, we see this a lot and this is clearly a professional photographer and you need to prove a formal release letter from your photographer in order for us to print these." She was so rude and not accepting the fact that just because the pictures are good quality, that does not mean I went to a professional company/photographer especially if there wasn't even any watermarks on it. I was nicely asking and explaining my situation but she was still so rude about it. I decided to order directly from CVS at a different location and they didn't question me or give me any issues about my photos. I used to be loyal to this location but I don't recommend if you want to print good quality pictures you took yourself because that lady will go all FBI on you for no reason. Funny thing is, I got a voicemail later on in the day from the worker that is super nice to me to give them a call back so I think they realized the Filipino lady was wrong for declining me smh read more

This pharmacy is so bad and unreliable. Always long line in person and they always messed up the delivery. CANNOT TRUST their same day service. They are always shorthanded and super rude. I have to call to make inquiry for the status of our refills and deliveries and every time we inquire, it takes three to five attempts because the staff who man the phone keep looping you through their voice answering machine and sometimes their staff purposely hang up after a long wait being out on hold for 15-20 mins each time. FRUSTRATING. I regret transferring our prescriptions to this pharmacy. Switching back to our online pharmacy. read more

No customer service came to the aisle after the announcement kept repeating itself over and over over the intercom. Walked and looked passed the next couple of aisles and no one was even remotely close by. Battery Dept. Skin and allergy dept was helped but not the toy depth. Even tho they came out to those areas, no one came to help in my aisle. read more

This is the worst pharmacy I've ever been, terrible customer service, no respect for their customers' time. I scheduled a Covid shot for 9, got there and checked in. Two people with earlier appointments were still waiting to be called. By 9:30 nothing had happened and all we were told was to wait to be called. I left and went to CVS where they gave me the shot right away. I had to pay out of pocket because Walgreens found the time to bill my insurance--they just couldn't be bothered to actually provide the vaccine. Truly a terrible place with awful people. I will never return. read more

The manager at this Walgreens pharmacy requests private patient notes from doctors to justify their prescriptions. When asked to elaborate they requested "patient progress reports". Not sure this is actually legal, since they are just a pharmacy. My medical provider was actually really suspicious of this and urged me to go elsewhere. Walgreens does not need my personal history. They just need to do their job and help people, not make things harder. read more

I wanted to pick up some things from Walgreens today, plus I had also wanted to check out this location. First parking was okay, but I also visited at mid afternoon on a weekday. My local Walgreens is a fraction in size of this Daly City location so I appreciated the expanded inventory, and services. The space has a nice photo / print area, modern refrigeration cases, and a large pharmacy area. I did notice a line for the pharmacy, but it's unknown to me how quickly customers are serviced at this location. What I did notice is that not all Sale items had proper pricing displayed, and that some inventory was out of stock. As for checkout it was painless, and after this experience I'd return. read more

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They don't deserve any stars and the manager here higher up Miss Jennifer she doesn't need to have a job. She's very not professional and they need to fire her. She gets a check for free. How dare you put in the computer and tell your team but not tell the individual that they can't pick their medication because of insurance issues!!! no the pharmacist told me you said I couldn't get my medicine here, but no one reached out and called. No communication. It's not OK. People need a medication just like you need your job. read more

They are not even capable of finding patients order. They don't know hoe to search a person's name! This lady told me that I have no orders in the system. Asked me to go back to dr.s office and get a prescription. Which i did an blamed drs office compliant about they mistake. And guess what, they did sent it and Walgreens lady not able find it. I have to get in the ling line 3 times like cost me 4 hours of my time!!! I recommend before going there make sure type your name , last name, birthday on a a4 paper with big letters so they can't find it. Also ask to show their screen because they might out wrong as well. My daughter was in pain and we wasted half a day!!! read more

Pharmacy Dept is the worst, very bad customer service, top to bottom. While standing in line I witnessed at least 4 customers having issue. They are slow and are so unhelpful. People would call and be put on hold for a long time and pretty much forgotten until they probably hung up. No accountability, or pride in there work. There faces describes it all. Even the pharmacist was more rude than the staff. Clear sign of people who just want a paycheck and don't care about the service they are suppose to provide. BOYCOTT!!! read more

This review is for all Walgreens not just Westlake. I've used Walgreens all my life and they used to be great. You'd be at a doctor appt. and they'd call in a prescription and by the time you drove there it would be ready. Not anymore you'd be lucky to get it that same day. All my prescriptions are on auto refill and you'd think with technology and inventory supply software that they would have your meds ready for you monthly. I've left Walgreens due to every month my regular prescriptions were out of stock and they'd tell me to find another store that had them. Amazon pharmacy is what I'm using now and it's been pretty reliable and fast... read more

This recipe is primarily about the pharmacy. I would rate 1 star. It's so frustrating when you call in advance to get the pharmacy hours open, recording says 9p, make a special trip roughly 20 min as the only listed 24/7 pharmacy listed. ... Hey there and store had sign that says actually closed at 8p....ok... Then realized the metal blockage had a printed sign saying,' due to staffing shortage pharmacy closed at 6p. It's completely UNACCEPTABLE... That they don't accurately update the signage and recordings with actual times open for business. The rest of the store is average/ normal for this world time of limited services and rampant criminals. read more

This Walgreens is absolute garbage. For so many reasons, the worst of which is the constant line at the pharmacy. See the picture I've included with the ridiculously long line at the pharmacy? The line that's literally to the front door and not moving? That wasn't unusual - it's like that ALL THE TIME. And if you ever actually get to the counter, I can guarantee you there will be a problem with your order and they won't know what to do about it. It's not just me; my husband, roommate - we ALL have this issue. We're in the process of transferring to CVS, but it's a total pain to get prescriptions transferred. Oh! And you know how the pharmacy is listed as open 24/7 (which was the entire reason I even went there in the first place - I work nights)? It's not. Apparently they now close at 8. I only know this bc there's a handmade sign at the counter you're never going to see. Run, don't walk, to CVS or any other pharmacy imaginable. read more

Walgreens - Ridiculously long line at the pharmacy. This isn't unusual - it's like this ALL THE TIME. - Drugstores Near Me - Daly City, California

Second time this Walgreens "didn't have" my photo order. Both times were for free promotions they were running. It was infuriating. At first, Sophia said somebody picked it up already. I told her no one else knew about it. Then she checked store cameras and discovered it was their own store clerk who destroyed them.. I showed her the email notification sent to me just four days before for pickup. Apparently they have a non-published policy to destroy if not picked up in 10 days. Sophia refused to reprint for free and first said I would have to pay full price and then offered a discount. What??!!!! After an hour of arguing with her, I left the store pissed off! I wrote to the store and they simply don't care. They never responded. That's one of the reasons, besides theft, that they have to close their stores. read more

Walgreens - The name was Sophia and self-proclaimed manager on duty - Drugstores Near Me - Daly City, California

Limited pharmacy hours at Walgreens Westlake in DALY CITY CA. And occasionally an extra day or two in order to fill a prescription. But overall I love the Walgreens at Westlake Center in DALY CITY CA. read more

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This is the Walgreens I shop at most of the time, located in the Westlake shopping center, so, conveniently located where I do most of my basic shopping in the evenings and usually stop here and Target and sometimes at the Trader Joes, after making my daily stop at Safeway. The store itself is fine and one of the bigger Walgreens stores with more items than a Walgreens in the city. The staff are generally nice, especially Trang who has a super personality and always goes out her way to say nice things and please her regular customers who check out in the cosmetics register. The shoplifting problem in this area is amongst the worst at this store and is frustrating to watch. Some of the prices are exorbitant compared to other stores and Amazon, but the one thing that really bugs me about this store is that the Cashiers almost never pay attention to when a very long line forms, without calling for an IC3! that and the fact that they imposed this 'one line' rule where everyone is to line up somewhere between check stands one and two and even put up a sign that says "One line starts here" but have since removed it, but the cashiers don't pay enough attention to their own rule and there is no consistency on that! I don't even know how this rule is supposed to benefit anyone or what purpose it serves; just confuses people and some people even get into arguments over who is next in line. read more

Wowww this Walgreens has been tremendously improved in the last 5x years and as I have discovered they are a 24hr Walgreens, I must say if it was not because of the Pandemic, they would have bene the ALL TIME BEST. The service so far - has been reliable, expedient, and decent. I will defintiely say - this Walgreens is ONE OF THE GREAT CORNERSTONES OF WESTLAKE MALL AND THE SAN FRANCISCO DALY CITY AREA. LOVE THIS STORE - THANK YOU WALGREENS FOR BEING THERE FOR THE COMMUNITY. Appreciate all you have helped for the medicinal-in-need. read more

zero stars. i made an 8:40. appointment for a flu shot and checked in 10 minutes early. wasn't helped until over an hour later?? what's the point of an appointment if they can't even stick to it. there was nobody in line to get a vaccine/shot before me either. worst walgreens ever, and don't waste your time booking an appointment. read more

This is a huge Walgreens store. However, don't let that fool you! The pharmacy department is a complete horror! There is always a long line that backs into the cosmetics department. They have one window for vaccinations only, however, that too can be obscenely busy with patients. Then one has to wait an eternity to get one's vaccinations since there are loads of others waiting for their vaccinations. The absolute worst is that there is only ONE cashier in the front of the store! The cashiers are as slow as tar. Therefore, the line goes on towards the back of the store. Maybe then they may open up only one more register, but many times it's just that one cashier to handle the crowd. So if you are in a hurry don't bother to come here. read more

This pharmacy is the worst place to come to in the entire Bay Area. I was told because my pain meds could be abused that they had to get confirmation from the prescribing doctor. Which made no sense since the E.R sent the prescription to them in the first place. I had a broken leg and was in agony. They also told me that I would have to wait a whole week for my meds once contact was made with the doctor which made absolutely no sense since I needed them right there and then. Do not use this place. They don't care what you are going through. I ultimately had to switch to another pharmacy to get what I needed. (DISCLAIMER) This review is not accurate since I wish I could give this place zero starts but unfortunately I am forced to leave at least one read more

PHARMACY STAFF NEEDS IMPROVEMENT!!Teresa the pharmacist technician told me for 2 days my meds would be ready. I called the 2nd day because the app said there was still a delay. Teresa picked up and says it'll be ready in 20min. That was at 6:56pm. I figured I'd give them time to get it ready. At 11:28pm I walk up and when I tell the pharmacist Trang my name, she tells me I need to come back tomorrow. I tell her Teresa said it would be ready hours ago. She straight up clinched her fists and with her eyes shut yells out, "then I'm still working on it!" Okaayyy! No need to yell and clinch your fists. I come back 30min later, and she tells me no, I'll call you when it's ready. Ladyyy it's 11:56pm?!?!!! Ain't nobody else here, but me! It's now 12...and it's still not ready. Soooo I say find a new pharmacy! This one is terrible and staff is BEYOND disrespectful! Trang and Teresa just made me feel like shit, when I did nothing wrong. read more

The true rating I want to give is -5 stars , which is as horrible as hell. I see many horrible reviews about the pharmacy at this Walgreens. Unfortunately it's true. It's truly terrible there. My wife couldn't get her prescriptions because they claim the last name she used to sign up for her Walgreens membership does not match the prescriptions. That has a simple explanation - she was not married when she signed up for the membership ,so it's her maiden name in the membership. She changed her last name after we married. When she showed them her ID card which matches the prescriptions, they still don't let her get her meds. It's beyond ridiculous. What has the Walgreens membership name anything to do with the pharmacy? And , for some more insane reason, they couldn't even correct her name in the membership. And they kept her waiting for a LONG time. What the hell is wrong with them? She never had any problem like that with any other pharmacy. Stay away from here! read more

Such a great location They even have a FEDEX location inside Carol is always super nice I always come to Westlake here in Daly city and this is definitely my Walgreens I think I don't know why they have such bad reviews you can only expect so much from the drugstore Super friendly super efficient decently sized store and honestly I think this is the best Walgreens in the bay area in general. read more

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2-4-25 dealt with same previous rude Asian clerk. She didn't give us the senior discount and we had to run all the way back to the store to get an adjustment. I ran back into the store with a storm outside. The receipt and items were wet as I dropped them in the parking lot. She yelled at me in a mean tone "you don't get a senior discount!" I yelled back at her and told her I qualify. Alyssa and a male clerk helped us and gave us the $2.86 credit. They calmed us down as they were both professional. I recognized the mean clerk from the previous experience I had when we went there a couple of months ago. Attitude man! If you don't like dealing with the public get a stock room clerk job. She needs to be called out on her unprofessional behavior. read more

Came here to pick up some milk and curious to check on the pharmacy to see if things improved at all. Nope. Still long lines all times of the day. Expect 5-10 mins wait for EACH person in-front of you. There is always problems with everyone's prescription or insurance holding up the line. I am so glad I switched pharmacy. I been using this pharmacy for 25 years and it's sad to switch. Just avoid at all costs. read more

Walgreens - New lame pharmacy hours. - Drugstores Near Me - Daly City, California

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