I make frequent visits to this location because it's so close to my workplace. On a normal basis, I usually get what I need to; appreciate the in-store coupons available here.
This 2-star review is specifically aimed toward the Photo printing service. A few weeks ago, I placed an order for 100+ digital prints. I picked up on the same day and drove home before seeing that the photo quality was crap. I had chosen "true digital" size (4x5.3") instead of my regular 4"x6" because I wanted to avoid cropping.
When I viewed my photos, I saw that even though I ordered glossy, the pictures were all finished matte. On top of that, almost every single picture was blurry.
I called Walgreens and asked them if I could have my photos reprinted because the pictures I received were of crappy quality. The sales associate on the phone advised me to re-place the same order on the internet and choose 4x6 prints because the true-digital sized photos ONLY print with Matte finish (it would help if they mentioned that on the website before ordering...).
So I went online and tried to find my pictures. Gone.
My account claimed "No orders within the last 12 months". I didn't want to upload everything again, so I contacted consumer relations to ask how to find the photos I already uploaded. She replied my email by telling me to go to a help page or call a 800 number. She did not address my question at all.
I decided to try again; I emailed customer service and this time, the staff helped me locate my pictures with step by step instructions, which I really appreciated. I replaced my order and went in today to exchange for my old, bad prints.
At the photo counter, the manager was annoyed at me for the exchange. First he told me to pay additionally, which I refused because it was the exact same order I was picking up and I'd already paid the first time (I had the receipt).
Then he sighed and told me that I should have done this sooner because the prices for photo printing changed and he had to do something extra to void the charge. I tried to explain to him that customer service gave me run around and that's why it took so long, but I could tell he couldn't care less so I just shut it and let him finish punching in at the register.
Just a side note, I also wanted to exchange some other products as well and of course the same manager is the only one who can process these exchanges. Upon exchanging, he told me the same thing again: "you should have exchanged earlier because the prices changed and now I have to..."
I explained to him that they were out of stock and that is why I came later. Most stores stock weekly, just as sales change weekly. it was inevitable for prices to change, and I know he did extra work, but don't think I should have feel guilty to make an exchange! :(
Anyway, I viewed my photos. Utterly disappointed am I. This was their second attempt to print my order. When I view my photos in my cam and on my PC, they are very clear. The Walgreens-printed photos I have on hand now are not only unclear (again!) but they are EXTREMELY dark. I mean, really - even darker than the first matte pictures!
FYI, I am an almost fair-skinned Asian girl but in the pictures, I look BLACK. Sensitive readers, please don't be offended, I am not trying to make a racial comment in any way, but when my skin is yellow in real life, I expect it to look yellow in photos, just the same. I do not want a photo of me to be 20 shades darker than I am, not that there's anything wrong with that - just that I want the photos to be accurate.
I don't know if there's a person/equipment/software to blame for such poor quality prints, but I am 100% unsatisfied with my photo order. Needless to say, I will not be returning to Walgreens for my photo prints any more. Pictures printed from a laser printer on plain paper have come out better than the ones I received. This was strike 2 for Walgreens Photo and I'm not waiting around for #3.
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