I went to c v s today and had tons of questions about how my new medicare works , and how to take advantage of my ten dollar coupon and maria gave me the best customer service ever. Always with a smile and didn't show any frustration.Give maria a raise for her outstanding customer service read more

Don't come here to get your passport pictures. I went in and asked for that service and a very sweet young girl. Asked an older lady. Are we doing passport pictures right away "No" zero hesitation and I was told to try a different CVS, sweet girl. She did nothing wrong but when I asked when they would be offering passport pictures again, I was told the printer isn't working, and they don't know when they will be offering those services again. read more

Love the drive thru option at this CVS pharmacy. The line moved rather quickly. This location is not 24 hrs but has easy parking. One of my prescriptions way not ready needed to wait two hours. Bummer read more

I Don't Use the Pharmacy Here Because I Never Get Sick Because I Am Drenched in the Blood of Christ. The Place is Clean. The Staff is Friendly & Knowledgeable. The Store Always Has What I Need. My Only Gripe With This Store is That You Have to Request a Basket, Which Are Behind the Cashiers Counter, to Use to Carry All Your Goods. Unlike Other CVS', This Place Doesn't Have any Riff Raff/Homeless Degenerates Asking You for Money. read more

First off, the pharmacy is a complete mess! I quit using CVS's pharmacy after my meds were out of stock every other month, and there was confusion about my meds. I dropped off a script for a medication that under no circumstances was to be substituted. CVS switched my medication and called my doctor. My doctor was beyond furious. Pharmacists should remain professional and adhere to ONLY the doctor's notes! This CVS is not convenient - long lines inside and at the drive thru. Parking is NOT ample. read more

I was helping my grandma shop as it was her first time using her OTC memeber card. I am not too familiar on the process myself, but we walked in and soon noticed that this store does not having shopping carts. I find this odd as it's also a pharmacy store, so I know those who are elderly benefit from carts instead of carrying items/basket. As my grandma wondered to the bulk section, I found a worker with no name tag. I asked the worker if they had shopping carts and she let me know that they don't have them but that there is hand baskets at the register. I asked her, "what do we do if we are getting bulk items, do we call someone to help?" She responded, "well I am clocking out." And proceeded to walk towards the front. I follow along taken back and asked a cashier for a basket, and when I did asked for the rude middle age lady name. I was told it was Myra/Marie one of those. She did not even answer my question and assumed I would ask for her help. She seems unhappy working there, and doesn't seem to hide it. I then proceeded to go back and forth from the register to put bulk items down. I was so glad that I came with my grandma because I couldn't imagine her carrying such items and getting such rude customer service. Luckily the cashier, Jeremy, was very kind and patient as we figured out how to use the OTC memeber card. read more

lol I don't even know where to start... I placed some orders for mobile prints thru the app. The process was pretty easy. The price was ok for 4 photos with a discount. I ordered 3 of the 4x6 and one poster glossy paper. The email said prob within the hour or so. I never got an email saying if the photos were ready or not. It was going to be about an hr in a half since I ordered. I decided to call because I needed the photos the same day. A female staff answered the line. Right when I said I am following up on my photos, she said for me to hold because she was taking care of a line. Ok... waited about 3 minutes and a guy got on the line. He couldn't even find my order. When he finally found me, he said maybe about 20-30 minutes. I decided to just go home and charge my phone before heading over. Still no email from them. I got there. The line was somewhat long. I actually tried to go to the photo machine to see if I can just print it myself. However, after like 10 minutes I decided to just ask them. Both machines were broken. It connected to the phone then disconnected arghhh I decided to get in line, but figure I still should ask one of the staffs about it. The gal was like gotta get in line for it. When I got to the register, I told another gal and she was like huh. I had to repeat myself like 3 times. She then proceeded to go help me, but some random customer came to ask for help. So she just took off then returned shortly. THEY DIDNT EVEN WORKED ON THE PHOTOS!!!!! Like why do I need to place online order if they gonna work on it when I am actually there. The poster machine was extremely slow. I waited there for like 30 minutes before I get my photos and poster. The photo and poster came out like home print. Go elsewhere... read more

Maria is the sweetest worker I've ever encountered at a CVS store! She was very informative of the lipsticks restocks and made small talk with each customer. I felt very welcomed and comfortable during my visit! She's also very funny! read more

Andy, one of the cashiers is excellent! His customer service is exceptional! He helped me get extra care and helped me find items within the store. He is very kind and made my short trip a great experience! Thank you so much!! read more

My wife and I have been coming to CVS Pharmacy for years to get out prescription medicine,make up,vitamins,house hold cleaners and also the deals. Every CVS is different from others including locations. read more

The pharmacy is large and the manager is great so are the pharmacists. However...the young man checking people out w wavy brown hair is not trained for dealing with the public. He refused to check me out despite me having 3 pharmacy items. There was NO ONE IN LINE. I was buying pharmacy products he kept parroting RX CHECK OUT RX CHECK OUT. There is no hard rule that if you don't have a rx that minute you can't be checked out. I've spent thousands of dollars at CVS picking up prescriptions. And I was clearly buying three pharmacy items. He needs to be working in the back where he can parrot things on the wall back to himself. read more

Your photo guy has the patience of a saint. CVS is clearly understaffed as all your locations are but the employees here handled it so well. Photo guy cut his break short to give me my order on time. 10/10 for the humans, 0/10 for the business model and what it puts humans through for profit. read more

I generally have bad shopping experiences at this location, but yesterday was an exception! Our items were checked-out by Jeremey (I believe that was his name) and it was a very pleasant interaction! Jeremey was very helpful, showed great customer interaction skills, always explained what he was doing and made sure we were able to use all the coupons available to us! He made us feel welcomed and appreciated our patronage! This usually NOT the case at this location, so we hope that more people like Jeremey will be hired to work there! read more

The worst customers service! That manager should be fired, even the workers were nicer than her (if she's the manager. Hispanic in her 40s). While shopping there I had to use the bathroom badly, because I'm pregnant. The pharmacist told me to ask for the front cashier because they have the keys. I asked them, the younger girl said it's closed but I explained why I had to use the bathroom, so she turned to the older woman who I think was the manager, this heartless B said no. Wow! Not once in any CVS they wouldn't allowed their customers to use the restroom under circumstances. read more

Didn't receive the price I was quoted from the insurance and was told they have, which the pharmacy lady said "if I give the discount, you will not return it right" I said yes but she still refused and giving round bout excuses. Also was never told or return policy as anywhere! read more

I suffered from a reactive airway disorder where I could cough all night without breaks. My doctor prescribed a cough syrup with codeine to help me rest at night. After losing sleep for a few days, I arrived at the pharmacy with a prescription, finally with some hope to rest better at night to continue battle with my sickness. The staff here told me heartlessly, "we don't have this in stock. Wait until next week." Hope shattered. I realize at that moment how vulnerable we can be when we are sick and desperately need help. It's 4 pm on Friday. Everywhere is about to close. I have about 1 hour left before sinking into the hopeless ocean of suffering an entire weekend without any help. I begged them to help me, either call doctor's office, or to look up some stores that might have this medication. I started calling myself as well. Time is running out. I can't do this alone. Other pharmacies don't typically help with controlled substance for brand new patients. I have been a patient here for over a decade, and I have a legit cough with proof of medication over the years. The staff here impatiently told me, "I have been very patient with you already. I told you no. A No is a no." They said they can't help look up anything because this is a controlled substance. No matter how I explain my situation, I'm met with a cold stone tone that basically says "you deal with it. Nothing we can do" In my desperate efforts of calling other pharmacies, thankfully I encountered someone who is compassionate enough to help me with it and pointed me to a pharmacy store that has it. I quickly called my doctor's office and had him resend the prescription. This compassionate pharmacist explained to me that pharmacies generally don't like to fill controlled substance or look up another pharmacy because of the risks associate with controlled substances. But there are different level of risks. A cough syrup with codeine to help a suffering patient get some rest, especially when the patient has been a regular patient and has a responsible history of managing medication and a legit medical reason for it, plus the doctor's office will have to resend the prescription (the prescription cannot be transferred) all indicate this is much needed help for patients with very minimal risks. Words cannot describe my disappointment and anger when the staff shut the window and left. I understand this might be a systemic problem rather than individual. We are all so vulnerable when we are in need of medical attention. We deserve to be treated with respect and care in those moments. If you are looking for a pharmacy that takes care of you in this way, Lotus Pharmacy in San Gabriel is a hidden gem. The owner really takes care of his patients with understanding and empathy. read more

After RiteAid closed up the street CVS Alhambra has become a mess. Wait times to check out are ridiculous and shelves are half empty. Now I know why RiteAid was busier. This should have been the opportunity for management to cease the momentum but instead they failed. I now will go out of my way to go somewhere else. One positive is that the staff are great but look tired read more

I wouldn't even give this place 1 star, but it wont let me post my comment if i didn't give any rating. This review is regarding the pharmacy. Made the appointment for the vaccine today. Waited an hour after my appointment/checking in to get it. When I called while waiting in line, the representative told me just wait in line. I came up to the pharmacist after i was vaccinated and he said it is a long wait because they are short staffed. I was only asking for the disclaimer of "there will be a wait /line even if an appointment is set" to be placed when booking online so everyone knows what to expect. I asked why he wasn't taking my feedback, he said "i already apologized." Very poor customer service. I was late picking up my son from school because of this delay. Also, after the vaccine, the ideal practice is to observe the person 15minutes after the vaccine is given to see if they have any reactions. They do not even have any space for that or any instructions provided after administering the vaccine. read more

Look at these reviews. CVS has some of the worst reviews and ratings. What has happened to this retain chain???? Are they simply unconcerned with customer feedback and experiences? One of the worst run pharmacy's I've seen. Particularly the drive-through. They close the drive thru during lunch for about 90 mins beginning I believe at 12:30PM. I rushed to get there and arrived at 12: 28 and they refused to help me because they were about to go to lunch. Mind you I was there on-time and my RX was already filled. I asked for the manager, Shannon, and she told me in short that it was inconsiderate of me to show up before lunch and ask for my RX. She said they usually start closing up about 15 mins before lunch and that they generally don't like to help customers at that time. I asked her where on earth they had posted or informed their customers of this and she admitted it was not posted. I told her that maybe they should clearly POST this useful information so that customer like myself dont waste their time time driving to arrive in-time just to be turned away. Yes its best to arrive earlier but thats not the point. IF your hours say you take lunch at 12:30 (which is strange that they all have to go go lunch at the same time) then that means you SHOULD BE THERE TO SERVE YOUR CUSTOMERS UNTIL 12:30 PERIOD!!! Shannon was unprofessional, unreasonable for dismissing a very reasonable point, was offensive by calling me inconsiderate, and very unskilled in dealing with customer issues. Her behavior was NOT befitting of a manager or pharmacist. read more

Came to purchase something 9/9/23 was rang up by Isabella who has 0 costumer service skills her face even showed she doesn't. My son mentioned something to her and she completely ignored him. Makes a person not even want to return. Terrible. read more

I'm on a Sunday afternoon in late March, The sign says go to other door to check in and given a card. Then we head to aisle 13 to wait in line and arrived 10min early for my vaccine shot. Then I had to show on my app of the appt time and show my driver license and insurance card. Next walked to side of pharmacy to get my shot. The staff was nice and friendly. The Pfizer shot was a small prick on the skin. Lastly we had to wait for 15 mins as a precaution. The whole process was smooth and short. read more

Matthew always does an excellent job. I thought I had to mention him. He is so quick on his feet. Someone wanted a basket and he quickly ran over and gave them the basket. Came back and quickly gave me details useful details on my products. Please give him a raise. He always has a smile on his face. And looks like he really enjoys working here. It's so encouraging to see that. read more

CVS Pharmacy - Front of the store - Drugstores Near Me - ALHAMBRA, California

This pharmacy is the worst compare to other around . My prescription has 4 orders but they only give me 2 and didn't tell me why they didn't put the other 2 medicine. Called in and the Pharmacist told me the insurance won't cover . If my insurance won't cover you suppose to let me know so I can pay for it . Luckily that I still remember my dr told me there will be 4 typos of medicines Very unprofessional Pharmacy read more

Just another CVS store around in Alhambra. Typical sales and required items you may need in a pinch. Good location on SE corner of Fremont and Valley Blvd in the edge of Alhambra. Easy access from 3 sides of store. Good parking offering quick shopping for necessities. read more

CVS Pharmacy - Xmas lights on sale. Buy one get 1 50% off till Dec 5th 2015 - Drugstores Near Me - ALHAMBRA, California

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The pharmacists at this location are very rude and unprofessional, cursing and yelling "we work really f@&king hard". While berating a customer. Not sure if he was having a meltdown or what. Customer service is non existent in the pharmacy. Overall dirty and under stocked store. Save yourself the headache and go to wallgreens. read more

I always go to CVS pharmacy, when I'm not feeling good. They have really good medication, and they have one of the best pharmacies in the country. Everybody there is nice, and they also have snacks that you can go and get on the go. The water is delicious, and I love the coupons that you get after you make a purchase. There's a lot of things that the store has, like the kneee braces, and things are essential for emergencies. CVS pharmacy is right by my house, so it's real convenient to walk over and get snacks especially late at night. read more

I usually go through the drive-thru. All pharm staff are nice. Every time. Thank you. Just had 'mistakes' happen before, like the store not contacting my doctor automatically for re-fills, normal stuff that shouldn't fall through the cracks. Another story- I wanted to use a free $3 email coupon (with no purchase necessary) that I received in my CVS weekly ad email. I went in to just grab a Dr. Pepper and the cashier said it doesn't work in their system. I read all the fine print and it wasn't expired, etc. She confirmed, she just said their system doesn't read it. WHAT?! Then override it! ARGH. Said there was nothing she could do. read more

This CVS store is OK overall, but why does CVS employ sour, unfriendly people like Maria. The store was not very busy at 8:20 AM on 12/19/23 but Maria could not find the time to smile, be friendly or welcoming. I tried to be nice and friendly but did not get the same treatment in return. This is not the first time I have dealt with her and she is usually the same way. She needs serious training in customer service. read more

I switched to this location because they have a drive up window for prescriptions. I regret transferring all my prescriptions, I have a lot. This location doesn't seem well managed. It closes down entirely for half an hour every day so the pharmacist can go to lunch. During that time you can't pick up a prescription, the drive up window is closed and the phone will not be answered. I was there today Monday and there was only one tech dispensing prescriptions, working the drive up window and serving customers inside the pharmacy. I've never seen more than one person serving the public. Today there were a lot of people inside lined up for senior flu shots, but this location doesn't have a separate private room for vaccinations. They put up a flimsy partition which I had to go around to see the over the counter products I needed. I was forced to invade the privacy of the person getting a vaccination. I wanted to buy a few pairs of reading glasses, but they only had 1 to 2 power, nothing higher. Totally useless for me. This was the middle of the day, not late night, when there should be full coverage. Totally incompetent management. read more

Rude and unhelpful pharmacy. Would not give me my dogs medicine even though I had picked it up before. Use Chewy instead. Read the reviews. Avoid read more

Beware!!!!! The staff sign you up for their carepass without letting you know and then they tell you they have a no refund policy.

This place is trash. The pharmacists working here lack critical thinking skills and have no communication skills. They talk in circles and just seem lazy. Basically delayed my girlfriends COVID shot by an entire hour . Wish I could give negative 10 stars, screw you cvs on valley and Fremont. read more

When the pharmacy drive through asks you to get off your car so they can service you...definitely deserve the 2 stars

Terrible service! They've gone from bad to worse. Have been in line on the drive for more than 30 minutes and there were only 2 cars ahead of me. This has been happening lately a lot more often than ever!!! read more

This is by far the worst CVS I've ever been to. They don't have anything. Both times I've came the make up section is almost empty. First time I thought ok maybe they are restocking during open hours, but I came back a few weeks later and it still looks the same. Also the first time I came in felt like one of the employees was following me to see if I would steal. It was weird. I definitely won't be returning to this location. read more

CVS Pharmacy - Almost empty - Drugstores Near Me - ALHAMBRA, California

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Man oh man, I am definitely not a fan of this CVS...but only come back because its walking distance from home. It's always understaffed and always a struggle trying to find some help to look for a particular item you can't find. Also, if you do a photo pick-up, it takes extremely long to be acknowledged...just to pick up your photos! The shelves are not always well-stocked either. The lines are always long and cut right through the middle of the store, which is a little awkward. All in all though, the root cause of all the issues is understaffing...once they figure that out, this would be a nice place to get your essentials. Pro tip - if you're a CVS card member, go to the red machine at the front of the store and get a list of coupons/savings. It can have a coupon(s) for things you may be intending to buy, as well as any savings built up on your account that can be used toward your purchases! read more

I would really like to know how you can run one of the biggest online pharmacies in Southern California without having access to a fax machine,You need a fax machine in order to get prescription refilled forms from Drs.. I was 20 minutes on the phone with the store to no avail... no one answered.. it's truly bizarre situation nowhere on the website is the fax number posted.. if you had a zero I would readily give that. read more

Lied about the bathroom being out of order. Never come here. I've came to this establishment twice within the past month. Why haven't you gotten your "out of order bathroom" back in order for your customers? read more

Worst customer service ever.. I v been customer almost 20 years even before being cvs and today the pharmacist was so rude waiting over 12 minutes to refill and I lost my medicine and asked her to call my doctor to prescribe it she said no you have to purchase it and aske her if she can give me temporary few pills because I need it she refuses I argue with her why not and there is Another customer behind me she said get the fuck out and oi said excuse me why you get involved it's not your business then the pharmacist supported her over me and she told me to leave and you are not allowed to come there any more and she call the other stuff.. it's so insulting doing that to me I want to call the police but I am sick so I want to make a report it's on5/14/2022 at around 2.30 you hire unprofessional people in your pls and I will continue my claim to get my right.. anyway I switched my business to Albertsons they are more respectful and have good manners.. read more

I hate to hate on a CVS because it's one of those stores that is almost a necessity to have nearby, but this CVS is...kind of ghetto. The outside of the building just looks horrible and run-down, and I guess I shouldn't have expected the inside to be any better. Although the store is pretty big for a CVS it looks disgusting and just overall dirty. The workers were quite nice though, but I'm just so confused as to why this store looks so run-down :(. They also have their family planning products behind a locked cabinet _. Discouraging using protection? Or trying to make things more awkward than they already are. read more