I wish I didn't need to submit this negative review. I say this because I have been a frequent, loyal & happy customer at Wagshal's (mainly this location) for over 5 years. I have often gone there to purchase beer, wine, cookies, pies, fruit and prepared food. I have purchased items there over 100 times. I've almost always been very happy with my experience, as most of the employees have been quite friendly & helpful, and the products I've bought have been of a high quality. But I recently had a very upsetting and disappointing experience at this Wagshal's involving one of the older employees, a guy who looks like he is in his 50s. He was quite rude and unpleasant in the interaction, and he said things that directly contradicted what numerous Wagshal's staff had been telling me for over a year. The customer service was terrible. The employees there should treat customers with respect or avoid speaking to customers if they're incapable of doing that. I will now be going out of my way to avoid Wagshal's for the most part, especially this location. I will probably still go to the one on Mass Ave once in a while since the employees there are more polite and friendly. They seem to be less bitter and less hostile. read more

The location is great and the market was nice, but the food was not good at all. Wagshals on Mass is amazing and though lt this location would have the same quality food. I asked for a bacon and egg sandwich and received a non toasted sandwich with two pieces of bacon. I also took a soup for lunch and it was not flavorful at all. Was really surprised and could not return order since I left shortly afterwards. Only getting coffee from now on! read more

Review for sandwiches only. Was in the mood for old school Jewish deli, so I went here for a tongue and chopped liver on rye. I had ok service, the sandwich was good, the portion was generous (not huge) and at $8 a good value compared to other delis where the same might be $13 to $15. I often am on the low end of giving stars, but here I disagree with the consensus reviews. read more

Ugh I hate that this is a convenient lunch spot... My level of disappointment sinks like the titanic every time I go and try something. I mean look...it's fine, don't get me wrong but the prices are high for what you get and I feel like I need an advanced degree in city planning to navigate the sandwich ordering line. The original on mass was awesome then they opened the new one and this one and quality went downhill Bonus points for pellet ice, free breads and oils, good pastries. read more

The food is good, if a bit pricey. They use high quality ingredients. My issue is the organization of the space and the slow service. People seem to have figured out the lunch system, but at dinner it's very confusing for diners and, apparently, servers as well. They try to get you to sit down to eat, and they try to replicate a regular restaurant dining experience; but once you are seated they forget all about you. I've eaten dinner there a couple of times now, and each time I've had to go up to the counter to remind the staff that I was there. I'll keep going, because the food is good, but I expect I'll always be baffled by the service. read more

I visited Wagshals (New Mexico Ave location) today at lunch, ordered a smoked turkey sandwich with a few condiments. The turkey was dry, condiments were wrong and the service was slow. Clearly the worst $12 sandwich that I've ever had. Will never go here again, so many better options within 5-10 minutes. read more

Used to love it but we just saw a mouse while we were eating here. None of the workers cared so it must be a regular occurrence. Me and my family lost our appetite and won't come back. read more

Super friendly people that work there which I love. It's a little pricey, but that's to be expected. Everything is fresh and there's a lot of organic stuff so I'm pretty excited that this place is within walking distance. Oh and I noticed a ton of gluten free pastries which made my day! I'll be back shortly I'm sure. read more

Wagshal's - Fresh ahi tuna - New American Near Me - Washington, DC, District of Columbia

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I'm kind of surprised that Wagshal's only has a 2-3 star rating on Yelp, but if it means it will stay less crowded, then I'm fine with it. I discovered Wagshal's sometime last spring and have been back on a more-or-less weekly basis since then. I'll lay out the few negatives, IMO. The ordering process is kind of counter-intuitive, the flow of traffic around the hot bar and ordering counter can be awkward, and the menus aren't very clear--there are a lot of options that aren't on the posted menu or well-advertised at all, but that just means there's more to discover. The many positives: the prices are great. Maybe if you've just moved to DC from the South or Midwest, $8 for a sandwich seems high, but this is an expensive city and the deals are pretty good for the sandwiches, breakfasts, and pastries. The service has always been friendly, and I've been nothing but impressed with all the food from here. I especially love the cinnamon rolls, prosciutto panino, and Cuban sandwich. read more

I was very excited to eat here because of the bottomless mimosas and the vegan item on the menu.  I saw they had listed a vegan ramen dish.  Regrettably, they were out of the vegan ramen, so I settled on the Wagshal's breakfast.  The meal come with 2 scrambled eggs, potatoes, English muffin and bacon.  It was really good!  I enjoyed it, it was a great brunch option and dairy free.  The restaurant was conveniently located close to American University so we were able to head over to the graduation ceremony quickly. read more

This is one of the worst run businesses I have ever encountered. Across the board everything sucks. The grocery options are underwhelming and over priced, the staff are slow and untrained in customer service, the restaurant service is a disaster, and the food is typically mediocre. read more

We are avid customers at Wagshal's. Getting used to the high prices in DC is unfortunate and Wagshal's is, by no means, an exception. The sandwiches are delicious and there are different options like chicken liver and beef tongue. And, if you're willing to throw down, we absolutely recommend the french fries. Also, look to the bottom of the fridge for fresh squeezed juices and lemonade--very refreshing! The quality of food and quality of service are, generally, exceptional. Though, we did have one incident here when the individual taking our order got frustrated (we had a few adjustments to sandwiches, i.e. additions of mayo, substituting cheeses, etc) and began making snarky, rude comments. So, Wagshal's gets three stars. It does taste good, but the prices for a sandwich are kind of ridiculous. We'll be back either way. PS- If you have time, take a walk to the other side of the store for some gourmet foodstuffs and brews! read more

Stood at butcher counter for nearly 10 min while half a dozen employees refused to make eye contact in a nearly empty market -- what a disappointment, the result of a slow and steady slide? read more

Got a simple order wrong burger-as is and chili-as is Burger was unseasoned and they gave me matzah ball soup... very disappointing. Won't be ordering from here again read more

First off. Great sandwiches. Second off, the worst customer service I've experienced in quite some time. Up until today, I have bought sandwiches here at least twice a week for the last 6 months. I ordered an Italian cold cut today. Didnt look at my reciept (I guess my bad). They proceeded to charge me 55.00$. Then I realized what was going on. After the whole shit show of trying reimburse me my money. They then had to charge me for my actual sandwich. I'm no one to EVER except something for free. I'm very prideful. But after that whole experience they should have compd my sandwich. 10 people working back there and no one could figure out what was goin on. Very bummed out. read more

Wagshals is selling Impossible Burger patties for $6.99. When I contacted Impossible Burger to ask how this was possible, they reported that Wagshals is NOT AUTHORIZED TO SELL the product and that therefore the company has no control over pricing. Looks to me like a great product being sold by a sleazy grocer. read more

This place is badly organized, the food is mediocre at best and extremely overpriced. Spend more than five minutes and a very nasty smell will linger in your clothes for days to come. Their breakfast sandwiches are dry and the eggs way overdone and look industrial. I sadly don't really have many positive things to say about this place read more

Good lunch spot! Sandwiches are on point, but on the pricey side, but nevertheless you get good quality food here. This is expected for the convenience and location. I love the cashier lady who is very sweet and helpful. FYI:They charge 10% tip if you sit-down. Will come back if in the area and want to grab a quick lunch. read more

I had a really terrible customer service experience here. When I came in the store I saw a few chalkboards on the counter advertising 10% off all raw meat and seafood. So I went to the butcher case and ordered a few things. On a piece of steak, the guy working the counter rang it up at $18.99/lb instead of the $14.99/lb listed on the price tag. When I pointed this out to him, his reaction wasn't to fix the price, but to tell me, "well, I put in flank steak and $18.99/lb is what's in the system." I repeated that they had it listed as $14.99/lb, and after reaching into the case to check the tag, he begrudgingly agreed to ring it up at the listed price. Then at the register, after I paid for the steak and a couple of other things, I looked at the receipt and realized I hadn't gotten the advertised 10% off. I told the guy at the register this, and his response was "oh no, we're not doing that promotion anymore." I told him they still had it posted, and he challenged me, "where?" I pointed out multiple chalkboards with the promotion advertised, and he told me, "well, it's not in the system so I can't give you the discount." I asked if he really wasn't going to honor a promotion that was still being advertised in the store, and he made a big show of opening the register and counting out in cash the few dollars to make up the 10%. It was just a few bucks, but I was really put off by back-to-back interactions in which I was only asking staff to honor the prices and promotions that they were advertised in the store, and the response was to argue with me and treat me like I was being unreasonable, instead of admitting the mistakes and making it right. read more

definitely a fan and would love to come back. I got the shrimp and lobster roll. It hit the spot! perfectly dressed and the bun was perfectly buttered. I loved the vibe of the place and was into the small market with the meat counter. If I lived closer I'd definitely pop in for a gourmet fix every now and then. Good thing for my wallet it takes a car ride to get here. read more

Unfortunately, I have to agree with many of the negative reviews. The layout of the place is confusing even though the staff is friendly and will point you in the right direction. I had a panini the first time there, which was middling. The second time I got the crabcake sandwich and it was downright bland. Very disappointing. Its grocery section is overpriced and provided me with the absolute worst Parmesan cheese I've ever had. A POOR substitute for Balducci's. Unless they turn things around, this place will go under: I can get better sandwiches at Jetty's, better groceries at Whole Foods, and a better ordering system anywhere. read more

I so badly wanted to like this place. I have lived close-by for over a decade and used to go to the Balducci's that occupied the same space. I have also gone to the Wagshal's in Spring Valley occasionally, though find the prices to be high and the wait to be a little long for my liking. The thing that makes the Wagshal's Market a destination for me is the crab cakes. I love them! It seems like they tried to combine the Wagshal's Market and Deli in Spring Valley into one space on New Mexico Ave., but it was not a successful transition. I brought my daughter in to check it out. Granted, I tried only one thing, but got the complete lay of the land by looking through the full selection of produce, frozen items, refrigerated items, and the deli menu. I was hoping that in a larger space, the selection would be more extensive. This is not the case. There seems to be a limited sandwich menu and you have to wait for what you purchase. As another reviewer put it: why not have more grab and go items? In the market, there seem to be fewer items than in both the deli and the market in Spring Valley. I was really hoping for more. In our first (and likely only) visit, we purchased an afternoon treat: gelato. I lived in Florence very near to some of the best gelato shops in the world, so I admit I am a bit particular about gelato. The gelato and sorbet selection was mediocre, at best. There were only six flavors (all proudly displayed above the counter). When I asked the man scooping gelato if I could purchase it with him, he told me I had to go to another counter. When I went to that counter, they told me to go to the gelato counter. I purchased two flavors. They had small-ish containers and only one size and one price. No cones, no one scoop/two scoop options. There were also no prices listed. It was a treat, but I was quite surprised that it was almost $11 for two small containers of mediocre gelato. I will not be stopping for gelato again and I am not sure I will shop there again for any other reason. It seems like a waste to have such prime real estate taken up by a very expensive store that isn't that great. read more

Finally, another lunch option near my office! I'd actually rate my experience a 3.5, but I'm rounding up because I'm so grateful to have a new lunch option nearby. First, the space is really nice. They have some great options at the butcher counter, which I thoroughly enjoyed ogling for a bit. Prices looked fairly reasonable for the quality, and I'll definitely be back to do some shopping. On the cafe side, they really need to work on the setup. They have some grab and go sandwiches, but they're piled right by where you place your orders, so you still need to wait in the line to order to get to them. They have a pickle bar as well, which is amazing, but that's set up right in what ends up being the middle of the sandwich line during the lunch rush. Anyway, once you order, they give you a receipt, then you stand in a separate line(s?) to pay. There were apparently two lines, which was unclear at first, and you had people ordering from the bakery, the sandwich line, and the butcher all feeding into them, and it was a bit chaotic. After you pay, you wait for your number to be called, and that was also a bit chaotic, as people didn't know where to stand, and employees seemed annoyed that they were having trouble finding people, and there seemed to be some disagreement amongst them as to where customers should wait. So, given all these kinks, why the four stars? After I finally got my food, it was delicious. The turkey was freshly sliced, the chopped chicken liver was just like my mom used to make, and the sweet horseradish pickle slices provided a perfect contrast to the creamy chicken liver. The spinach knish I got for later was also really good. My colleague seemed quite happy with her reuben, which looked amazing, and which I need to try next time, as I'm always on the lookout for a good reuben. So although they definitely have some kinks to work out, I can definitely see this becoming my favorite lunch spot. I just hope they're able to speed things up a bit once they've been open longer, because as of right now, they're only a viable option on really quiet days at the office. read more

Three stars only because there aren't many options for the people that work on the same strip. The setup is really stupid and confusing to people who dont pay attention... So, most of their customers don't seem to get it causing the place to run like a madhouse some days. It's tough for me on a lunch break having to get in and out. Inconsistent service and food. For example, I used to love the BBQ pulled pork sandwich until on several occasions the meat was too tough, almost hard, like it was old and/or recooked. The hot bar is pretty good because of the variety. Soups are always delicious. The cashiers are generally nice, but this one guy is an ass. Second example, I am always eating to go so the lady-cashiers ask if I need utensils as they do everyone else. This guy didn't offer, so I asked. It took everything in me not to correct his smart self for pointing to the back of the restaurant to get my own utensils. Like what a jerk. Never had that happen. He totally should not be at the register and I doubt I trust someone with a bad attitude as a cook either. Every time I see him he treats people the same despite how busy or slow they are. The guys that bring the meals to the tables can be annoying too. They are not restaurant quality either... They will totally cut you off and bump into you without a sorry or "pardon." As soon as I walk in...I cannot wait to get out. read more

I really wanted to like this place since I've successfully used Wagshall's for catering in the past, and thought the area could use a casual, not so expensive option (similar to the very successful Jettie's in Foxhall). I was greatly dissapointed. We ordered the cuban and the crabcake sadwiches. The Cuban was stuffed with lots of bland fatty meat, and the crabcake was all filler and little taste. I was hoping to have better luck with the gelato, but it was also dissapointing. Prices we high for what we got. We're not coming back. read more

Sandwiches are mediocre, at best, and everything in the market is offensively expensive. I also asked for a sugar cone for my son, who wanted ice cream. They have non. I suggested they should consider that option for the future -they have just opened-. I was told that they were not going to have any because they are messy. Talk about kid friendly! Really disappointing. read more

Oh it sucks. Oh, it REALLY sucks. First of all, the food here looks rancid. The apples had bruises. The sausage looked like it had turned bad. And the steaks and roasts...had that distinctive deep burgundy appearance - like a cut of meat gets with freezer burn. Or - when it's been sitting in the case for days...or weeks...waiting for someone to buy it. Why would a cut of meat sit...and sit...and sit? Maybe it's the rancid, spoiled look. But maybe it's the price. Ready? $29.95 per pound. Unbelievable. $29.95 per pound. For meat that looks spoiled. I am well off. But I didn't get that way by getting ripped off. I can assure you - this scam grocery store charges wildly reckless prices. They opened up in a tony zip code...and they expect we are all stupid as bricks, and will pay whatever the fuck they ask. Fact is, and this will blow your mind - you could SAVE money - by going out to dinner at Ruth's Chris, Morton's, the Palm, or Smith and Wollensky. Add to that, the horrible staff. They act like - 'You are so fucking lucky you are here.' Ugh. Bad looking food. Price gouging. Horrid staff. Do us all a favor in Glover Park: clear out and leave. We want healthy food, and from the looks of it, you don't have it. Go. Now. read more

This restaurant sits within a small complex of other eateries, in a fairly suburban community. If I didn't know any better I'd say the climate is a little pretentious. The food was tasty. I ordered very basis because I didn't want to be lured into spending too much for nothing much. I ate a sweet potato soup and chicken salad. Both items were yummy and my meal was under $6.00 so I was overall happy with having flexibility to order this way. I might be back if ever in this part of town. But really there wasn't anything too memorable or convincing to make me choice this place or trying something new. So maybe ... read more

Went to check it out yesterday with the kids. Looks great. Very good use of space for sandwiches, bakery, etc. Came for seafood but that and the butcher shop wee not yet open. What made the experience was when I asked for parking validation despite not buying anything. Manager said no problem and validated...smart move! Immediately went to their Mass. Ave. location and spent $85 on Salmon and a few odds and ends. Look forward to visiting new location again when it is completley up and running. read more

My husband loves this place, but despite my 30 + tries of it, I am constantly disappointed. Went to the new location today, and I'm unclear of why they didn't come up with a better ordering system after the circus that is their Spring Valley store. Today, I got a chicken salad sandwich, which I considered to be a foolproof choice. They messed up my very basic order which they do I would say 80% of the time, although it was empty. Drove the 3 minutes home, and my sandwich was already a heaping, sloppy mess. The bread fell apart as soon as I took it out of the wrapper. There were giant chunks of dry chicken which could work [better] on a bed of greens, but not at all for a sandwich. Mayonnaise everywhere. Had no taste or seasoning. It was not cheap. I hate this place. Also, whatever you do, don't get the turkey stuffing thingee. It's inedible. read more

We have been to the Spring Valley location and we're already a fan of their quality meats and seafood--but this location is in our neighborhood and we are thrilled! We ordered a half-smoke, make-your-own salads, and seared tuna from the hot bar--everything was delicious. (Pics here: http://dinnerswithourdaughter.blogspot.com/2014/07/our-birthday-bash.html). We will definitely make this a weekly habit--convenient to get a quick bite to eat and then grocery shop. Everyone was very friendly and attentive. The favorite must-try is the Berliner--highly recommend this unique, tasty dessert. read more

Overpriced deli! Brisket sandwich is pretty good, but a lunch will cost you $13+ after you add chips and a drink! Not to mention, Sugar cookies were $4 for 2 cookies! Wow! read more

Tried their sandwiches and salads many times before and they are great. Finally tried their bakery goods and was sooo disappointed. Got a cup cake and a mini key lime pie and wow they both were so bad. Neither had any flavor and both tasted old. Wouldn't recommend their dessert section! read more

Meeh. Overpriced and average food. I had a gyro and my fiance had a meatball sub. Edible, but I've had better.

Wagshal's is a great choice for a meal or snack at any time of the day. It is a great option for students studying in the area as it offers premium service, great prices and accepts University Dollars as payment. There are many student servers, which is great to see. I always support hiring young students, as they always bring delightful conversation and premium service. The variety of food options are diverse. I recommend the any of the sandwiches, or the hearty burger which is sufficient for event the most voracious eater. read more

The rude, unprofessional, and unfriendly staff is the worst part about this place. I thought to stop and say something to the manager but he is participating in the same non-customer friendly behavior. The sandwiches seem reasonably priced until you eat one and search through the bread looking for the meat... I can walk here from my house and am so very disappointed. I hope the management and staff step up the way they treat customers. We are their paycheck. read more

It's certainly not the most well designed space, and yes during lunch rush it takes a while to get your food, but the sandwiches here is great! The staff is helpful, and the space is clean. It may take some more time for them to get me up to 5 stars, but I'm confident they'll do it. As for the selection, this place has every sandwich I've had at the other Waghshall's (I've even order the superior, which isn't listed on the menu, but you can still get). I've never bought anything other than the sandwiches, so I can't comment on anything else. read more

Wagshal's attempted to overcharge me by over $5, and chastised me when I brought this matter to their attention. I wanted a better experience, but the management refused to give it to me. If you want something to be $13, then list its price as $13. I would have bought the item for $13 if you had been honest and forthright about its price. I placed my order based on a paper menu Wagshal's provided to its customers at the spot where orders are placed. However, once I received my receipt I noticed something was odd because it looked more expensive than what I had expected. With a paper menu in hand, I asked the cashier about the pricing and was told that the appropriate price was what I had been charged. I disputed this and asked to speak to a manager. The manager told me that the menus were old and outdated, and the appropriate prices could be found on the electronic screens. Guess what: the screens were either turned off or broken, and the company's own website reflects the price that was on the paper menu. The manager's refusal to grant me the price advertised on its own materials in-house felt deceitful. What was more suspect was the act of the manager returning the paper menu back to its original spot, despite me bringing the price discrepancy to her attention. The paper menu can be found here: https://static1.squarespace.com/static/56eb06b81bbee043509eafce/t/588bb891be6594d3ef247f3f/1485551767668/2017-01-24+SandwichMenu.pdf. As of the date of this review, its prices are still inaccurate. I hope this is fixed. Asking your customers to base their decisions off of a menu with inaccurate pricing does not seem like an ethical way to do business. read more

Really cool mix between market, restaurant, and sandwich counter. I had the Reuben and it was easily one of the best Reuben's I've had in DC - Meaty, tasty and a ton of sauerkraut. Add a bit more meat and it would probably be my fav. However, had to give this place a 4 due to price. The sandy was $10.99 and it didn't come with anything but a pickle. That's too rich for me to make this a routine stop, just a once in the while treat. read more

Just had an amazing experience eating dinner at this place! We ordered the 1/2 roasted chicken (the skin was incredible!!) and a gyro. Our beers were 3.49 each! And we capped our dinner with white peach sorbet and a key lime tart (which WILL become a craving!). Our server, Isis, was OUT OF THIS WORLD! Super experience all around! We'll be back! read more