Just bad. Service was decent but food was just bad americanized asian food. Shoulda just went to the food court down the way.

Things ordered: 1 Chili Calamari (Chili Squid) 1 Chicken Yaki Soba 1 Miso Beef Ramen Chili Calamari: The calamari was crispy, and it came with a dipping sauce that was superb. The only thing with the calamari was that it was not seasoned well. Without the dipping sauce, the calamari was very tasteless. There was not enough dipping sauce so my sister and I ate some of the tasteless calamari by itself when the sauce ran out. It says "Chili Calamari," but it was not spicy at all which is okay because they have a chili pepper shaker at the table for you to add. Yaki Soba: My sister ordered this and it was good. She and I both liked the Chicken Yaki Soba. Miso Beef Ramen: I ordered this one and the soup was tasteless. On the menu, it says "spicy" but then again it was not spicy. I had to add soy sauce to the soup so I could taste what I was eating. It did fill me up, but I wished there was more flavor to the whole thing overall. Service: Our server was great. He constantly checked up on us to make sure that we were okay with everything, and he was friendly too. Overall, 1 star for the fulfillment, 1 star for service, and 1 star for the Chicken Yaki Soba. read more

Perhaps the worst food we ever had. Food was stinking, service was okay. But I don't think we are ever going back there.

I seriously love this place. I've been here a couple times and every time is amazing. The food is fantastic, service is great, great people watching. Definitely my steady ramen place, other great Asian type cuisine as well. read more

Love this place. Such a clean, efficient experience. The food is great, service brisk, ambience calm. The Cha Han was SO good. The right amount of egg and cooked to perfection. Also good was the duck gyoza and raspberry sorbet. read more

After a couple of hrs of shopping in saks this past saturday afternoon, my cousin best friend and I definitely worked up our appetites. The moment we exited merchandise heaven the aroma of wagamamma was hard to ignore just like the new clinique happy perfume I'd purchased moments before was and the atmosphere seemed very inviting so we decided to give it a try. The food was awesome I had the teriyaki chicken and noodles all I can say is YUMMERS!!! We also had warm saki to wash it all down and to get a little buzzed... It was fab the place was clean including the restroom and the vibe was really cool it was the perfect place to enjoy my friends company. I live in randolph but will def be making more trips to the pru from now on. read more

I loooove Wagamama and especially the chicken katsu curry so I just could never give Waga a bad review. Also, I love this new location and the layout of it. The waiter was nice and I had a super coupon to buy one entree,get one free, with no limitations on how many you could use per group. That ended up saving us about $35! I loved every moment of my chicken katsu curry and I would definitely go back to this location. It is way less crowded than the other ones and in a good location for where I usually stay when I am in town. read more

People are always here. It is a major chain. I thought I must have kept ordering the wrong thing or coming on a bad day. Three strikes and I'm over it. Meat at Taco Bell seems to be of better quality than the gross pieces of chicken I always get. Overpriced, crappy food with no flavor. Only reason I am giving two stars is because the staff has always been nice. read more

The last time I was at Wagamama, I had a two-star experience. I was contacted by the person behind Wagamama's Yelp profile and they offered to treat me to another Wagamama experience on them. I thought this was very considerate of Wagamama, but I wanted to make sure I mentioned that in the beginning of my review. On the most recent occasion, I had the same excellent tasting food with much better service. It is outstanding that Wagamama is putting so much effort into improving their customer service. To be honest, though... I would have given the restaurant a 5-star rating if it hadn't been for the calculated nature of the customer service. Does that sound picky to you? It does to me.... but I have tough standards for Wagamama. After all, they have some of my favorite food in Boston. What I mean by "calculated" is: My table was visited by the manager several times during the meal. I also received visits from several other employees. While the attention was nice, it seems that the employees were not looking at the needs of the table before they came. They were asking me if I wanted a water refill, for example, when I had taken about two sips. I thought it was a little much. I thought perhaps that they had even recognized me from my previous review and were doing everything in the world to please me. You know that law of attraction that says: "The more you pay attention, the less someone likes you?" I had a little bit of that going on tonight. The key to service is noticing the customer right when they expect some service. I worked briefly in the restaurant energy and could tell that this is a tough task, but can prove to be a great art if mastered. It turns out I will be moving to California for a while, starting Monday. I'm going to miss this restaurant and I'll be curious to see what the franchise does over the next few years. I'll be rooting for them! read more

Awful donburi and service is slow. However, my hub said his spicy ramen is not that bad except a bit too salty.

(6/16/2015) Needed a quick lunch between sessions at a conference at Hynes. Wagamama is in the Prudential Center attached to the Sheraton and Hynes. The communal tables are set up to pack them in and get you fed. We 12 took over 3 tables, they got us all squared away efficiently. Food comes out as it's ready, so it's not really a lingering social kind of place, but it suited our needs exactly for the moment. The Chicken Gyoza were hot and crisped, dipping sauce had some surprising heat, filling was a touch bland, but it is chicken. The Miso Beef Ramen was a very large bowl, a substantial portion for lunch, didn't even look liked I touched it even after slurping for a while. It was chock full of veg, some beef, broth was seasoned all right, was somewhat bland, but inoffensive. Everything would benefit from an egg on top, would've like a runny one, but the tea-stained one sufficed. Overall good value and if it's an unexpected cold rainy day in June, nothing hits the spot better than hot ramen. read more

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I was really expecting a rich tasting broth, but my vegetarian ramen was so sooooo bland and oily. The ramen didn't lack veggies and tofu, but definitely lacked flavor. My favorite part of my meal was the fresh carrot juice with ginger. Go for the juice. read more

I used to come to Wagamama for the Miso Beef Ramen, but they changed their menu and the new options are disgusting. I wanted to get a nice bowl of ramen, but their ingredients are sub par and the flavoring is bland. read more

Okay. I stayed away from the ramen. I had the chohan and the mongolian beef. The food is on the saltier side but thats how I like it. The best part was the spicy squid appetizer. The fruit juice is not sugarinfused, which is good if you are looking for a healthy option. Bit on the pricy side for the quality. but definitely better than the horror that was my past experience before. read more

Long story short, it looks good, but doesn't really taste that good. It's alright at best. The broth was meh..

I ordered the spicy beef noodle soup and the fresh pressed apple juice. The beef was bland and chewy. The soup was not as good as instant noodle (Shin Ramyun by Nong Shin is way better). The apple juice was too gritty and not chilled enough. What a disappointment... read more

Not the best. The service was very good though there were no clean glasses available for water bc of a shortage at the restaurant. And they were out of complimentary green tea. The food was pretty good. read more

Came with my friend. John and Abraham were very helpful and their service was fantastic! Would return for service alone :)

[Open letter to Wagamama] Dear Wagamama: A couple of weeks ago, a nice person stopped me on Newbury street to give me one of your "juicey" coupons for a free juice with a meal. So, yesterday I finally took a stroll over to the Pru Center to check you out. I got there, gave the coupon to the waiter at the take out counter, and she promptly read the fine print to me where it says it's not valid for takeout. So I went somewhere else. This is more of a piece of advice for you than anything else - don't sponsor a promotion and include fine print disclaimers that piss off the people you're trying to reach. I don't even know what the point of this particular fine print is - why do you discriminate against those of us who don't have time to eat at your window-less establishment? Further on in the fine print of your classy little coupon it says,"Wagamama reserves the right to cancel this promotion at any time." Yeah, I hear ya - and I reserve the right to go to any of the other 10,000 restaurants within 5 square blocks of my office. read more

Been here a few times with friends and family. The food is always good, the location is convenient, and the prices are reasonable. I usually get the chicken katsu curry which is always tasty (get extra curry sauce on the side). The portions are decent, and probably satisfy most average people. I also tried the spicy chili beef/chicken ramen, which are very good, spicy and flavorful. However, I found that at least once the chicken or beef was dry and tough to eat. Also they have a decent collection of cocktails, as well as a number of beers (some are from Asia, try a Tiger ). Great place to go for drinks, flavorful asian fusion food, at a sensible price. read more

Decided randomly, on the hottest day of the year, that I wanted some sort of noodle dish. I had never been to Wagamama before mostly because of all the average reviews on Yelp. Frankly, I don't get the average to negative reviews because I thought the food was good, the service was great, the atmosphere was modern & spotless, and the prices were more than reasonable (entrees were 8-15 bucks and beers were available for less than 5 bucks). We had the vegetable dumplings, my wife had a garlicky lemon chicken udon noodle dish, and I had the chicken teriyaki donburi. Recognizing that this place is a chain I didn't expect super authenticity with respect to the dishes but I was really pleasantly surprised -- much better than that other Asian chain that is in town. I plan to be back frequently. read more

Great location, great place, and awesome food! The best yakisoba noodles I ever had. Crabbier's ginger beer served at the place was refreshing. Try it out! read more

Instant Korean ramen is better than this place. The chicken in the chili chicken ramen was dry and flavorless and the appetizers were all overpriced. The broth wasn't that great either and the ramen was 60% bean sprouts and 40% ramen noodles. read more

Oh how this has changed. Time was, while in London you could get a quality meal every time at Wagamamas. Since coming to Boston, we've noticed a decline in the quality. I recently went with friends. The tea was luke warm, the edamame we ordered never arrived and the duck ramen I ordered had a broth that was so salty (I like salt), I couldn't eat it. Get your act together. I won't be back. read more

My wife loves the ramen bowls at this place. Unfortunately, I'm not a huge fan of hot noodle soups during the summer, and I haven't had much luck with the other dishes. I recently tried the shrimp chili men, which was a bizarre concoction of East meets West flavors. But the super-nice service and the frosty mug of Asahi beer made up for it. I'll probably be back here the next time my wife gets a craving for another one of their ramen bowls. I suppose I'll just order that the next time. read more

Ramen was good, service was terrible. Waitress messed up our order multiple times.could be due to the community seating

Love the soup here but this place has to have the worst service in the city. Its painful. Ugh.

A decent dining place for Japanese-style ramen and other goods. The soup of their ramen is rich in flavor and delicious and is my favorite. They really respect your privacy space and will never assign someone you don't know directly facing you or next to you. Service during peak hours is efficient. Recommend the Wagamama. read more

wagamama - Prudential - Wagamama Ramen - Asian Fusion Near Me - Boston, Massachusetts

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I was recently browsing the mall shops and came here for a late lunch after discovering that the food court was no longer there. I ordered the wagamama ramen and chilli calamari. I've definitely had better ramen, but it's decent for the price and convenience. The batter and dipping sauce had spicy and savory flavors, but I prefer calamari with the tentacles; this just looked and tasted like frozen squid. I came here for a birthday dinner last year and ordered chicken and shrimp pad thai; that was a mistake. The sauce was all wrong; I can make better pad thai. I would say stick with the ramen. read more

The food here is fresh, hot, and delicious. I am not a fan of the order that the food comes out. Everything comes when it is ready, not made to come out at once. Sometimes one person gets a meal 10 minutes earlier then the rest. The food is still delicious but the biggest complaint I have is the service. The worst. That's all. I've been 4 or 5 times this year and have always been sidetracked from the amazing meal by the terrible service. Never once been asked if the food was good. At max have had one refill on drinks. Never asked if I need anything else prior to having the bill thrown on the table. I guess good service is hard to find. Although the Cheesecake Factory has great service, there is no excuse for Wagamama. read more

While Wagamama is hip looking and it's menu sounds wonderfully delicious,the food left us with an bad impression afterwards. Two families, split evenly with adults and kids, were welcomed well and treated well by the staff. The menu needed explanation, which I never like, and the ordering process has a cool "code on the placement" method which kept the kids entertained. We had quite an array of food, from ginger chicken udon, yaki soba box choy, and chicken and shrimp pad thai, to yaki soba and seafood ramen, none of which was memorable. To make if worse, the food left one kid sick in the bathroom, two kids bent over with stomach pains, and two adults with headaches. One sick person can easily been seen as a fluke, but five out of eight people is just a huge mess. read more

Definitely not coming back again. The service is ok. However, the food is mediocre at best. The ramen noodle and the stir fried noodles aren't worth writing home about. I could have probably just went to the food court and ordered from Panda Express instead and received better food. read more

Poor service. Literally one of the worst experiences I ever had in a restaurant. The restaurant was not busy at all at the time, but I raised my hand for a long time and no one responded. A waiter noticed me but continued to chat with his colleague. read more

Come here quite often with coworkers for lunch, usually there is no wait time. I've tried a few things on the menu, nothing beats the steak bulgogi noodles!! Everything else is decent, and service is always fantastic! read more

The food is good. Don't get me wrong. But twice I've ordered online for pickup at lunch. Once at 11:30 and the other at 11:45. On both occasions, the delivery was 15+ minutes late. If you order online and the system says that it will be ready at a certain time, I would expect the food to be ready when I arrive at that time. read more

I still love this restaurant and concept. but for the takeout experience, I am taking off a star. I still liked the curry chicken katsu, and also ordered a modified chicken ramen dish (they substituted rice noodles for me), and a kids version yaki soba. Those latter dishes were just okay. Their takeout containers and packaging aren't the greatest - the curry chicken katsu was placed in an oval plastic dish, and everything was mixed up inside, including the light salad that comes with it. When they packaged the noodles, they didn't separate the noodles from the soup into separate containers (even though I did ask in advance if they do that - i was assured it was a "special container"). Not the biggest deal, but the better Asian restaurants usually separate the soup from the noodles for takeout because otherwise the noodles absorb all the soup by the time you open the container at home. The yaki soba was just so-so for me. Next time I will just dine in if I have the time. Great location though near Saks 5th entrance at the Prudential Shops. read more

I went to Wagamama in the Prudential with a friend yesterday for the first time. As a pregnant woman is was so great to be able to eat delicious and nutritious Japanese food since sushi is off the table! The atmosphere is really fun, the food was great with huge portions, the prices are affordable, and the service was really fast and friendly. I would definitely recommend this for a family and group friendly place in addition to a great spot to go for just a couple of people. read more

easy and yummy. our go-to spot in prudential with kids. i so appreciate the friendly, helpful and understanding wait staff. dewey was awesome on our last visit--patient and attentive during a busy lunch rush. read more

One word describes my experience here: Awkward. The food is decent, but the service is just strange. I don't know if it was a one time thing, but I don't think so. It took a minute for my friend and I to get seated, and then the scribbling on the paper place mat started. Scribble for water, scribble for entree, scribble scribble scribble every time she checked in. How strange...It was like Sanskrit, unintelligible to anyone but the Wagamama gods. The service was just ok, we had to flag her down for more water and the check. I will probably go back for take out since the food was affordable and pretty good, but I'm petrified of more scribbling. read more

Wagamama definitely feels more chain-like than it did when first tried it in London. Still, I don't tire of eating the piping hot bowls of noodles and fresh toppings. While I wouldn't go out of my way to get here it's a sure bet when I want "soup" fast. This location is especially good for fast work lunches. read more