Oh boy... Waffle House
Now I know most everyone here is not looking for a review of this place. If you have ever been to one, you'll know it's a short-order cook type place - breakfast and burger type joint. And most reviews of these type of places are going to be if someone has a bad time.
Like myself on 4/9-10 @ 11:40pm arrival.
Upon entering there were 6 tables and 4 bartop areas available albeit non were cleared from the last patrons. My "server" (in quotes for a reason which we will get to...) Spoke up and said "sit anywhere" we'll clean it off for you as she was training someone AND cleaning dishes at the same time. As I chose a spot, I was standing next to someone spoke and said hold on, don't sit down at a dirty table we will clean that, then left. I assumed to go get the buser to clean off tables. As I stood there for 15 mins (Now about midnight) I still had not had anyone clean off a table. As most waffle houses, there are 9-10 tables and 6 bar-top places; so 3 tables of customers were seated as well as 2 bartops occupied. From the 6 employees on staff, only the person doing dishes and training someone once again noticed me standing there. She offered a semi-clean spot at bartop, and stopped dish cleaning to immediately wipe down my area and put up the skillets that were drying.
Now in the next 15 mins, I sat there awaiting a menu. Two to-go order customers came in within that time span and gave their order at the register. Again, my waiter that was assigned had been told I was his table, yet no drink order nor menu. The dish cleaner again noticed I had not been assisted, and she took my drink order while her hands were full, had her trainee wash her hands and make my chocolate milk drink as she then got the attention of my waiter. Who asked what I wanted and I asked then for a menu.
I made my decision in about 3 mins, the super special. The waiter took my order, was what SHOULD have happened. Instead the trainer saw I had my milk but was being not paid attention to, dried off her hands once again, grabbed the pad and wrote my order. Then told the waiter she already had gotten my order placed it and that he had another table now for him to get. She stated my order correctly, while he was writing it down.
Oh, finally the other tables are cleaned for more customers who were waiting (Now about 40 mins after I arrived)
My order came up, and he delivered most of it. I ordered the "Special" which was $9.50 - 2 scambled eggs, I added an additional 2, grits, ham, and a waffle. I got everything but the waffle... I ate it quickly. Now there is no reason to comment on the food, for it was typical quick-order fare.
I had already drank my milk, and not once was I asked by my waiter if I needed another or anything else (I had wanted coffee as the second beverage), did not ask me if I wished for anything else; and had already put my ticket down at my presence. Needless to say, the ticket was wrong... Did not have my $3.00 chocolate milk, had a $7.75 charge instead of the $9.50, and did not add-in the additional cost of the added 2 eggs. I said not one thing. The disher had told him EXACTLY what I ordered, and yet he did not write it down. That Waffle House lost about $6.50 profit because he did not listen, wasn't attentative to the customer, and had better things to do.
So I got up and stood at the register... And stood, and stood... GUESS who dried off her hands once again, and took care of my payment.
Now, this review would only be 1 star, except for Ms. TRINITY. She cleaned my table spot, took my drink order, my food order, and processed my payment. SHE got the tip, he got 10% which is the same that Waffle House adds to a typical To-Go order. I felt like I had ordered to go, and ate it onsite with the service from that waiter. I handed her cash, because ONLY she deserved it. He can share his with the other staff.
Note to Day Manager: Trinity deserves a promotion. She would make a great over-night manager. She was attentive, could multi-task, and had a great expedite mindset to assist a customer when it is obvious that the rest of the staff is falling behind. Trinity made this horrible "matrix" manageable. She deserves the applause. It's only that reason that I give this review an extra star.
Review: 2 stars read more