Went during a afternoon in the middle of the week for lunch and wasn't crowded. People were there but no problem finding a seat, people were in and out. Waitress was super friendly and attentive, food was hot and the ambiance was typical Waffle House. read more

Waffle House - Breakfast & Brunch Near Me - Augusta, Georgia

On the morning of 12/29/25 around 10:38. The female cook was preparing my food. As i set for a good min it was cold. So i just ask for more toast. She became angry and showed major attitude in front of everyone. I was so embarrassed. I'm a regular customer for years. NEVER had that behavior from any of the staff. The waitress was disappointed in the cook behavior as well. I assure the waitress. Its not her fault. I wanted to speak with the manager, but once i found out he was the other cook, looks like it was no structure with staff. I really like waffle house, but today the cook made the experience -1.Manager -1, because its no structure. Waitress 10 read more

great service the workers r so nice foods good though i could never finish my waffle! read more

My wife and I absolutely love this location! You would think for the food, some would think for the staff, but it's actually a combination of both! We have frequented several WH in the Augusta area and this one has exceeded our expectations from day one! We visit this location 2-3 times a week and absolutely love the customer service and friendly staff! So today I would like to give Cheryl some KUDOS today for her outstanding level of customer service! read more

Waffle House - a woman wearing a face mask - Breakfast & Brunch Near Me - Augusta, Georgia

It's Open! I've watched and waited with bated breath while this Waffle House was under construction, so I stopped in for breakfast this morning. The place is clean, brightly lit and brand spanking new. I was greeted pleasantly by the server when I sat in her section, had no trouble placing my order and had everything delivered in good time. As with any new place, this WH was still working out the kinks. I heard "re-call" several times as servers tried to communicate with the four cooks on the line. During my visit, the breakfast service had a lot of 'take-out' orders and that slowed things down considerably. The bottleneck at the register made my check out nearly as long as my meal. All in all, I'm eager for everyone to settle in and get into a rhythm. I recognized one of the waitresses from another WH restaurant, and that's a good thing. With the location on Walton Way between the two Augusta University campuses, it is a great new resource for students in the nearby dorms and employees at the four nearby hospitals. Although I usually wait until after my second visit to submit a review, I just love that I've found a new Waffle Home. read more

Called in an order to waflfle house on walton way for chops cheese grits and eggs and was told 15 -20 minutes. When I got there no one greeted me or acknowledged. I stood at the counter and waited and as I waited I observed 2 gentlemen working the grill and I hear music not from their jukebox but from 1 of the cooks cell phone and he picked it up from the line in front of the grill which is cross contamination. And I looked at the 2nd cook and he was chewing gum. When the cashier brought me my food it was already ready in 5 minutes. I paid for my food and told the cashier about the cell phone cross contamination and she said ok. When I got home 2 minutes later I opened my food and tried to stir the grits but it was so lumpy and dry that I could t. I called back to the restaurant to tell them my issue and she said ok. No apology read more

Waffle House - Lumpy and dry cheese grits - Breakfast & Brunch Near Me - Augusta, Georgia

Absolutely terrible service, I don't think the cook actually knows how to cook. He messed up both our dishes and didn't know what a medium fried egg was. read more

Very good food. Cooked perfect. Felecia super friendly and very specific on asking about condiments. She didn't just throw a bunch of stuff on the table. I have never seen silverware so clean at a Waffle House. My extra crispy hash browns were perfect. This was very comforting to come to a after being in the hospital with my dad the last 4 days. read more

Pitiful, more servers (waiters) than customers. 3/4 of tables had "not open" taped on them. Only two tables open and filled with kids not eating. I sat down at "not open@ table and was told would not serve and "I had to wait for an "open" table to clear. Needless to say I left and went to a nearby IHOP. read more

Just visited the Waffle House on Walton way at 1115pm on October 20th. I went in to order food and was told there was NO DINE IN . HOWEVER THERE WERE AT LEAST 4 PEOPLE SITTING AND EATING AT THE COUNTER. I asked well how come they are sitting and eating then ? One lady responded that she works there and was off work .....but your not in uniform and dining in. Lol lol yeah right ! Makes NO SENSE. read more

Hands down the best Waffle House I have ever stepped foot in. We had a very large group that took over the entire restaurant and the employees handled it incredibly, with a smile and consistently checked in with us to make sure everything was perfect. And the restrooms were immaculate. read more

Waffle House - Breakfast & Brunch Near Me - Augusta, Georgia

One of their workers about came across the counter when I asked for a refund because they forgot about my order. Do not go here they will forget about your food after you pay for it and then argue with you about it. read more

I witnessed and experienced poor customer service. When I first arrived, I noticed a customer who was a former neighbor of mine and upset that his call in order from 30 mins prior was not ready. He then noticed the dish had onions and he had requested no onions. The employee stated she wrote down no onions. Somehow the cooks didn't get the memo. So instead of recooking his meal, the employee and cook attempted to pick the onions from his meal. At this time the customer expressed his frustration with having to wait on a 30min old call in order and then that it was also made wrong, and the fact that they attempted to pick off the onions. He then told them to forget the whole order and went elsewhere. What they didn't know what that this man is the owner of a local restaurant here as well. He knows business and He knows customer service. By this time I knew my basic (all star special) order should be ready since I had been waiting awhile myself. Well it wasn't. As soon as I started to become frustrated I was presented with my food on dishes as if I were going to eat in. Which was never stated by me in person or on the phone and the fact that I never got comfortable enough to take a seat puzzled me how they could think this. They then scrambled together to dump my food into to-go containers. Which at this point was fine, whatever was quicker being that I had just worked a full 12hr shift all night. I was given my food and waited on a second container with my waffle. But there wasn't one. The employee stated that She didn't know I ordered one, I explained I have always known the "all star special" to come with a waffle. The employee then noticed a fresh waffle that had just come up on the griddle and the other server yelled that it was for her table and snatched it up. She then asked me to wait additional time for a waffle to cook. I explained that I had been more than patient but enough was enough and that I wanted a refund. A different employee jumped in to help her by refunding me only for the waffle!!! I had to explain that I needed everything refunded and wished them a nice day. Waffle House, you are in the center of the medical district and businesses. You have got to step your game up in the location you're in. I'm sure you all have forgotten me, but I never forgot this experience. Yes I did get my money back, but I feel like I was owed so much more. read more

The staff is nice, but some don't listen and some don't pay attention. I ordered one of their specials (that is written near the entrance) on two separate occasions and twice I did not receive the drink that was supposed to accompany my order. There was another incident when I specifically requested grits without butter and behold, butter was in my grits. read more