Two problems here, hygiene and food service:
1.) That 94% health/hygiene rating is undeserved. I witnessed a server use her bare hand to pick a handful of ham bits out of the prep line, then start eating it as she walked to a table to sit and take a little break. Sadly, the next two people who walked through the door were clueless when they sat in her section and she proceeded to serve them (and set the table) without bothering to wash her hands. Gross.
2.) I had the easiest order ever in the history of Waffle House: an order of hash browns, scattered, smothered, and covered, with a side of sausage. I said, "can you really fry those onions for me? I like them a little crispy."
That was clearly my mistake.
What I ended up being presented with was an inedible plate of burnt, cold onions piled on top of hash browns with cheese. There was clearly some miscommunication between my server and the cook, because I witnessed them argue about the onions that had been pre-cooked/forgotten about/left to burn/plated and grown cold. My partner ordered a full-on meal, and his entire meal (toast/eggs/hash brown/etc.) came piping hot to the table while I had to sit and watch him eat because the folks behind the counter didn't have their act together enough to make a simple order of hashbrowns. Apparently the server started cooking my onions, the cook objected to her working on his line and then proceeded to just let my shit burn out of spite when the server got back to serving tables. At one point when she realized he'd let my onions burn, rather than remake them and start over, she shouted at him, "I told you she wanted them crispy that's why I started them to be cooked INTO the hash browns!" Neither one of them, in their infinite wisdom, thought it might be a smart idea to re-make the clearly burned plate of onions. Nope. Instead, she actually served them to me.
I actually had a bite of the hash browns, trying to convince myself I could eat around the burned bits. I just couldn't do it. It was just a gross, black-speckled plate of burned s&#%. I just decided to eat my sausage instead, stole a piece of toast from my partner, and didn't make a deal out of it. It's Valentine's Day, I'm with my boo, and I don't want to be a b*&#! about hash browns, right? But when it came time to tip I could not allow my partner to give the server a tip because in the end, SHE'S the one who brought a plate of burned food to my table, KNOWING it was inedible.
The worst/best part? The girl KNEW what she'd done was wrong, and came over to ask if she could have the hash browns re-made for me, or to get me some toast...but only AFTER my partner insisted the hash browns be removed from the bill. She had no problems putting an inedible plate of food in front of me, at one point even asking me, "How's everything tasting!" KNOWING IT WAS S%!*, but then wants to act guilty when the food has to be removed from the bill.
Seriously, Waffle House. Ya'll make hash browns all day. ALL. DAMN. DAY. How in the world do you mess this up?! "Hash browns scattered, smothered, and covered" is a classic...of YOUR OWN MAKING.
HOW IS THIS LEVEL OF INCOMPETENCE REAL IN 2022?!
You are LUCKY I did not take a picture of that mess that was presented to me, Waffle House. You are lucky I did not take a video of that woman eating off the food prep line, Waffle House. You are lucky I don't write epic Yelp reviews...oh wait. I take that last bit back. read more