I would like to start by saying that I have not had any issues with the front staff. They have always been friendly, welcoming, and courteous, and I truly appreciate their customer service.
One area I would like to provide feedback on is the overall customer experience. While most of the staff have been pleasant, I have consistently found that the slim, darker-complexioned gentleman, who I believe may be a manager, has not come across as welcoming or approachable during my visits. I understand that everyone can have difficult days, but whether someone is a barista, supervisor, or manager, every team member represents the business and should strive to provide courteous, respectful, and friendly customer service. A positive interaction can make a lasting impression on customers.
I also enjoy customizing my beverages, and I understand that if I request modifications, the final product may not always turn out the way I expect. If that's the case, I accept that responsibility and would not complain about my own customizations. I simply hope customers are given the opportunity to personalize their orders rather than having those requests dismissed outright.
I also believe that the drinks should closely match the way they are advertised. When customers see a drink displayed in photos or on the menu boards, they naturally expect it to resemble what they receive without having to pay extra for it to look like the advertised version. Consistency is important, both in presentation and flavor.
Another observation is that the quality and taste of the drinks seem inconsistent. I think it would be beneficial to standardize the recipes and measurements so every drink is prepared the same way each time. This would help ensure customers receive a consistently flavorful product regardless of who prepares it.
I also came across some online reviews mentioning concerns about cleanliness. Personally, I have not witnessed any sanitation issues during my visits, which I appreciate. However, I believe it's always valuable to reinforce food safety training for all employees. Simple practices such as washing hands after touching hair, the face, or any potentially contaminated surface are essential in preventing cross-contamination.
One area that deserves particular attention is hand hygiene after using the restroom. Even after washing hands, touching a restroom door handle can recontaminate them. Whenever possible, employees should use a paper towel to turn off the faucet and open the restroom door, or use a foot-operated door opener if available. Keeping hand sanitizer available for use after exiting can also provide an extra layer of protection.
Another important food safety practice is preventing cross-contamination between handling money and preparing food or drinks. Cash is handled by many people and can carry bacteria and viruses. Employees should avoid touching food immediately after handling cash unless they first wash their hands thoroughly and change gloves if gloves are being used. Ideally, one employee handles payments while another prepares food and beverages. If one person must do both, proper handwashing and glove changes between tasks are essential.
Overall, my intention is simply to offer constructive feedback because I would like to see the business continue to succeed. The staff has been kind and welcoming, and with greater consistency in customer service, drink preparation, and continued emphasis on food safety and sanitation, I believe the overall customer experience could become even better! read more