This was my first visit to EXC and I am so impressed. i ordered full leg wax. its sognifigantly…read morecheaper than Goulds at EWC, everyone was super kind and positive. They saw me right away. Ashley made me so comfortable and she does quality work.

Shakira is the best and always does a fantastic job on my eyebrows and delivers outstanding…read morecustomer service. Request her for your next appointment.

I got the house facial and it was amazing! My skin is sensitive so I didn't want anything too…read moreexfoliating and harsh. I'll be back for sure!

I had my face, legs and bikini area done, I've never felt so confident…read more I definitely recommend buying the FUR OIL & pumice scrub, will make you feel like a millionaire!

To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

I first visited in 2018 and used a Groupon. I returned several times due to great service by Aspen,…read morebut eventually stopped going because I moved to the other side of town and the drive was too far. I recently purchased another Groupon I was told that customers may only use one -- ever. Not only is this NOT reflected in the Groupon BEFORE purchase, AFTER purchase it simply says you can't use another Groupon within 24 months. Not a lifetime. Aside from the fact that is this a terrible policy, the manager didn't even get on the phone to make it make sense. She relayed the message through employee who didn't seem so sure of the rules herself. I was told my money would be refunded, but they have yet to do so.

Was charged full price for a service I didn't receive. I canceled my follow up appointment, and…read morethey charged the card I used to book my first appointment on the internet because before you can book you have to pay deposit but On the day of my appointment I paid the rest in cash. Adrienne was very persistent about selling her expensive garbage juice skin care products that only made me break out more. Don't recommend this place. If I could I'd give it 0 stars. When trying to support black businesses go wrong ‍ $245 gone

My name is Sheila, her service is very professional, service provided were Fantastic!!! Love every…read moreexperience that I had, the environment was very friendly and comfortable!!!!!!

1st Facial My…read moredaughter got her 1st facial and dermal-planing at Smooth Secrets Wax Palace. Akeida explained in detail everything was doing, asked about allergies, and her facial regimen! She explained all end results are different and what to expect in the coming days. I wish I would have taken before and after pictures, the results are amazing! My daughter will be a repeat client!

First time coming in and Soni was so kind and helpful. I went in to try lip with thread and…read morecontemplated eyebrow threading since I wasn't fully grown out yet. She reassured me that she would only clean and double checked to make sure she understood. Once we got to lip, she asked if I was sure since threading is so painful in that area and even said she would recommend waxing since she has felt the pain. I ended up changing my mind. There's nothing better than trusting your eyebrow lady.

I keep trying to give this place the benefit of the doubt, but genuinely the bad reviews should be…read morelistened to. These "stylist" are stuck up and overpriced-- $45 for a "blowout" and $15 extra for the hair wash, when that should be included with the blowout is crazy...... a TRIM is $45 for short hair. Thats $105 for mediocre work. Save your time and money.

Listen, Ladies and Gentleman you will absolutely love this place. She was very professional and…read moreasked me did I have any concerns or questions before she got started . Her pull confidence is "Amazing" which made the process easy for a beginner like me. And at the end she was very informative about what to do and not to do after waxing. Which let me know she cares about your skin. I love it here!!!!!!!

From the owner: J. Bare Naturals has been a Memphis gem for natural and vegan skin care needs for several years…read more Now the company is offering beauty and wellness needs to help their existing and new customers on their holistic and beauty journey. The salon has a vast array of waxing, facials, and body contouring that will meet everyone needs. We offer appointment times later in the day or the weekends that will fit a busy individual lifestyle.

Always love getting spray tans. They are all so sweet and the place is always so clean.read more

The ladies here are so great and the only ones in town I trusted to do a tan for the most…read morephotographed day of my life, i.e. my wedding day. The process is pretty simple and doesn't take long; everyone here is a total pro so there's no discomfort even though you're standing practically naked in front of a stranger. I'd say the first day was a bit more than that I would have liked but my wedding tan wasn't my first so I knew that going in. I was sprayed on a Wednesday and got married on a Saturday and had the bridal glow I was looking for. The tan slowly faded throughout my honeymoon. They have package deals that are really great and there's also partial body tan options. Love love love!

Great cut and great service at PJ Grooming. Super clean work, friendly vibe, and they really pay…read moreattention to what you want. Walked out looking sharp. Definitely recommend and I'll be back.

The best haircut and beard trim I have ever gotten in 57 years! Talk about dedication to what you…read moredo! PJ exceeded expectations! I will be sure to stop here every time I am in Memphis!

I've been here twice. Once for a shellac mani and the second time for a pedicure. The shellac mani…read morewas less than stellar. The girl rushed through (polish started chipping in a week, as a result) and talked about her very colorful personal life to a coworker the whole time--I didn't want her to talk to me, but gossiping isn't favorable. The experience with the pedicure was AAAAHMAZING, however. Peter was outstanding. I got the deluxe pedicure and it was (truly) the best pedicure of my life. I told him about the bad mani experience and he called over a manager. They asked me to try the manicure again, and I said I would. Overall, it's a great new spot, just think I got the wrong tech on my first go. Definitely coming back!

My time at this nail salon was probably my worst ever. I came in on 6/18/2026 for a pedicure…read more Because I asked for a classic pedicure (the cheapest one), they immediately treated me like less than. I wanted to try French tips on my toes for the first time and asked the tech, Thomas, for advice since he has the experience. He asked to cut my nails "a little" and proceeded to chop off a massive amount. When I asked him to add acrylic to elongate the big toe so the French would look right, and to do the same to my short pinky toe, he refused the pinky and kept the big toe the exact same short length. Thomas completely rushed through the service--he barely scraped, used zero lotion, and the acrylic didn't even make sense. To top it off, the way he told me the price felt like he was insinuating I couldn't afford it. The way he spoke to me was more dehumanizing than anything. I explained all of this to the male manager and agreed to stay to let a tech named Emma fix it, which I appreciated. However, the nightmare continued the next day when I came back to get a full set. Even though they knew I was upset, they assigned me the exact same guy, Thomas, to do my full set. They gave me $20 off to make up for his terrible service the day before, but the overall energy here is just garbage. Thomas is incredibly unpleasant. He rushes, and when you express that you don't like something, he gaslights you and talks to you like you're crazy. I told Thomas and the female manager that my nail shape looked odd, like they were standing up. Instead of trying to find a fix, they shrugged it off and said, "Well, it looks normal to me." I am the one spending my money and the one who has to wear them, but my feelings didn't matter at all. When I pointed it out, Thomas literally snapped at me, saying, "You can't see that it's flat on your nail? You can't see that well?" It is completely rushed--they just want to do it and get you out. To make matters worse, I decided to get a color change on my toes today because I ultimately hated the French tips after yesterday. They charged me $30 for a polish change. Their menu explicitly states a polish change is $18. Charging me $30 after I just left their salon crying and upset the day before is absolutely crazy. The work itself can look fine, but they treat you like crap. You go to a salon to relax. You cannot relax when people are ignoring you, gaslighting you when you say you don't like something, and making you feel like you can't voice your opinion because nobody is going to listen. I work hard for my money and I don't have a ton of it to throw away. Having to spend my money on something I don't even like is not cool. I will never return.