This is the worst rental agency I have ever used. Avoid these people like the plague, if you can. The staff are unhelpful and completely disinterested in customer service. They are money hungry, and will nickle and dime you every step of the way. My roommate and I told them we wanted to renew our lease for the same apartment we were in, and they told us we had to move to another unit in the building, which was exactly the same, and increased our rent by $75 dollars a month. From day one, we had little to no hot water (showers had to last less than 5 minutes because the hot water would turn ice cold), and when we told them about this problem, we were told "It's working fine, learn to take shorter showers." We also had an AWFUL ant problem. Entire closets could not be used because clothing would get full of ants, ants were in our beds, all over the bathroom, and eventually in our kitchen. They did not respond to our ant problem until we sent them a typed letter, demanding assistance, at which point their handy man sprayed our walls, and they refused to reimburse us for cupboards full of food that were ruined. Our refrigerator was leaking cooling fluid, and when we called to ask how long it would take to fix or replace, we were told "I don't know" and hung up on. During winter, the concrete walls of the complex leaked water into the closets, molding clothing and paper items. Even with photos and evidence of damaged belongings, they refused to reimburse. DO NOT RENT FROM THESE PEOPLE. If their properties are not bad enough as it is, their horrible demeanor makes it so much worse. read more

Do not rent from this property management...I spent a month after my lease ended calling them back constantly because they told me I didn't turn in all my keys which was a lie. They would always take my name and phone number but I would never hear back from them...finally a month and two weeks later I called and said this was ridiculous...they ended up dropping the charge because I was so livid...and then when I got my deposit back they gave me $70 out of my 550...said they spent 6.5 hours cleaning the house that I had spent three days cleaning...no fucking way they needed to spend that much time cleaning the house especially considering the condition before we moved in...I will never refer this company to anyone and I will never rent from them again. Kudos for screwing over another person/college student who doesn't have money to waste... read more

I lived in the Hilyard House (725 E 14th Ave) this past school year under VKPM and really enjoyed doing so! The manager of this property Tammie and her husband Tim have always been such kind and helpful people whenever I needed it. Whether we had appliance issues, got locked out of our unit, or just needed a light bulb fixed they were available to help right away! The manager living at the property made communication that much easier, and if you are looking for housing close to campus for cheap, I could not reccomend this more! I am so sad to be leaving (due to different roommate situations) but will always be thankful for Tammie and the amazing experience she gave me while living in my first apartment. Aside from the management, there are so many other benefits including the washer and dryer in unit, underground enclosed parking, courtyard bbq and patio seating, the fact that it is a two bed/ two bath, and so much more! So grateful for all that Hilyard House has given me this past school year :) read more

Von Klein Property Management is THE WORST management company I have ever rented from. I am a full time student and only have a part time job so I need something affordable. These guys are very deceiving, they entice you with all these offers and then turn around and raise the rent through the roof. They have terrible organization and communication in their office and will tell you one thing and the turn around and deny that they even said that. My two roommates and I were told that we could have two parking spots, but when the time came they backed out of it. They charge you for fees that come out of no where for no apparent reason. I work in customer service and if i treated my customers the way they treated us I would have been fired. DO NOT RENT FROM THIS COMPANY!!!! Spread the word they are not a good place to rent from. read more

If I could give less stars I would. I have tried to contact Von Klein about a handicap parking space in my apartment complex for weeks but they ignore my emails and are unhelpful on the phone. One of the receptionists even hung up on me 2 weeks ago when I tried to figure it out. The complex I am in has 2 handicap spots which were already given out. Now under the Fair Housing Act, Von Klein is expected to help me to get a parking space close to my unit. But no, they suggested I park a couple of blocks away, which is not ADA or FHA compliant. I tried to tell them this but the receptionist hung up on me and they refuse to respond to my emails. I am going to have to make this a much bigger issue than I would like, all for a parking space, but hey Von Klein will not help me nor themselves at this point. I am frustrated and annoyed. If you manage to not have any issues than Von Klein is great, but good luck if you need or want anything, they will not help. read more

Gave new tenant keys before our lease was up. Said they work on honor system. Any pro-rating of rent was between tenants. They got their money so who cares is the way they roll. Oh yeah, they are Rude on phone and in person. read more

The apartment I have been living in for the past 5 months through Von Klein, I really like. It's the best place I've lived in in my 5 years in Eugene. However, Von Klein is run and managed by people who do not care about their jobs or the ramifications of their mistakes. The day before my lease started, I went to my soon-to-be new apartment to check it out only to see a girl walking in and out of my unit. I recognized the girl from when I toured the unit and realized she wasn't moved out yet. I called Von Klein and asked if my place is ready to be moved into to see what they would say, and the girl on the phone plainly said that they haven't cleaned the apartment yet and need me to move in a week later. That's completely irresponsible. Well, I had already rented a truck for the next day so I told them they need to clean it and let me move in. When I moved in , of course the floors were damp from cleaning. The curtains had been taken to get washed and my kitchen burners were missing. I moved in at the beginning of a three day weekend and weekends don't count in business days so essentially I was without privacy (the curtains) or ability to prepare food (missing burners) for over a week. My friend who also rents from Von Klein had a big scare where Von Klein had not put it into their system that he had moved in already and their staff unlocked the door and walked into his apartment when he was sleeping. He had no idea what had happened and when he called Von Klein they did not seriously apologize. Properties that really aren't that bad are just run by people like this who are utterly incapable and think they can get away with everything because most of their clients are petty, unimportant, poor college students. Never renting from them again. If you do rent through Von Klein, just be aware that it won't be a smooth ride. read more

After a terrible situation in which my roommate let a guy who I did not approve of staying in my apartment with two cats, I couldn't get them to do anything. They emailed us one notice after me complaining multiple times, which did nothing. The only thing they suggested was getting myself evicted too. After moving all of my things to my room which I switched the doorknob so it locked, it was still such an unsafe situation and with no help from the rental company on their many lease violations I left and still had to pay on my empty room. I was able to get off the lease a month early since my roommate agreed to sign me off(finally) they lost my fax of the document. Not at all happy with my experience dealing with them. On a different note: they give cleaning instructions and say to clean it it you will be charged the cleaning fee. Well I have no idea who cleaned my apartment before we got it but the bathroom caulk was covering mold and what looked to be rust or blood where it was left but most of the caulking was gone. Around our toilet was sunk in and clearly had mold around it but the maintenance guy from VK who came out said there was nothing wrong but when an independent contractor came out after repeated calls he said how obvious the dry rot was and that the floor could have given way. All the windows were lined in mold and everything out of easy reach coated in a layer of dust. read more

Von Klein Property Management has it's ups and downs. They have cheap and expensive places and you mostly get what you pay for. I say mostly because my roommates and I had a rough ride with them from the very start. Things were unclear, such as how much they were going to be spending on cleaning the house with our security deposit after we had moved out. We lived at 1870 Ferry Street in a two bedroom, one bath duplex. We paid $875.00 for our security deposit and each were only given back $116.00 after we had turned in the keys. That means they spent $520.00 on cleaning the tiny, old, outdated, broken, needs to be torn down house. They charged us hourly for cleaning the house and it took them 6.5 hours to clean it. (By the way when I was moving out, it took me 2.5 hours to clean it thoroughly by myself. Later my other roommate came in and cleaned it again because there were rust stains in the bathroom and so on). They charged us $150.00 to clean the windows and they also charged us for "bent blinds" which were bent already when we moved in. What was broken was written down within the days we were supposed to let them know what was broken and what needed to be fixed. I never heard that a slightly bent shade was more of a hazard than a dented in and cracked ceiling in the living room. By the way, when my roommate had gone down to return the keys and clean the house again to make sure everything was O.K. she told the Von Klein representative that she could write down mine and the other roommates forwarding addresses. However, that worker arrogantly told her that the entire check would be sent to her and then we would split it ourselves. But that is not what happened. They split it up, (which makes more sense) and sent it only to her. I and my other roommate still do not have our money because they sent it to 1870 Ferry Street mailbox AFTER we had moved out and turned in our keys (this includes the mailbox key). How would we be able to get in the mailbox??? Earlier on in the year my roommates and I had to sleep in our living room because they failed to tell us that there was black mold in our rooms. (We can't do anything because in the lease it clearly states that "IF there is mold..."). Black mold makes it difficult to breathe. They never fixed it and the real reason why we had such bad mold in the larger room was because there was a hole in the ceiling/roof that leaked when it rained (It rains a lot in Oregon by the way). There were a few other minor set backs however they are not worth saying because it would take up too much time. You already get that you shouldn't rent from this company. The moral of this story is that Von Klein Property Management stinks and I'm sure if you were to pay an obscene amount of money, you will have trouble with them, too. Good Luck with finding an affordable, safe and non-gold digging property management. :) read more

If it was an option to give them zero stars I would. I am a student at University of Oregon who rented an apartment for the first time with Vin Klein. Given my inexperience with the process I had a lot of questions and was unaware about certain steps. Instead of being helpful and understanding the employees made me feel stupid for my ignorance, got openly irritated when I asked questions, and were short with me when I needed help. They were very degrading and I wish there were more other property management companies I could work with instead. I'm never going back to them again. read more

Never renting with Von Klein again. We call to get stuff in the apartment fixed and they will take weeks to come check it out. The internet went out during finals week and they sent someone and all he did was reset the router twice( both times failed), they then told us to call our internet provider for maintenance but when we did that they said we needed the number in association with the service. Unfortunately Von Klein is the only one with this information, (they might not even know it to be honest) we called Von Klein back and they hung up on us. End of story our internet still doesn't work, the library is full, and my roommates and I all have a final tomorrow. Also it looks like after last year they did a lot of half ass repairs (or no repairs) on some stuff in the apartment and they were all broken again within the first week of school. There was a spot on the ceiling of one of the rooms where a leak used to be and the drywall is messed up, I told them about this the first week nothing has been done after two terms. When our dryer died last month it took them three weeks and more than five phone calls to get them out here. These people are a joke stay away for your own good. read more

This will be updated after disputing my returned security deposit amount. I was given an incorrect move-in date, so after flying across the country I was unable to move into the apartment as instructed. This meant delaying the move-in process by a day and driving around Eugene, in August heat with a cat. Upon entering the apartment, the space was not cleaned, carpets not shampooed and/or replaced (they were 2 days later) and curtains and drapes were not hung (they arrived roughly 4-5 days later). This also meant finding a place to keep all my furniture (fun when you don't know anyone in town and are a college student on a budget), because the carpets still needing to be replaced/shampooed. Half of my things were piled in the kitchen and whatever else didn't fit was put into another unit VK rents. My roommate and I had to call VK twice to send the cleaning people back to our place. Even after this, we hardcore cleaned the apartment because it was basically just wiped down with damp clothes (we were home so we saw the extent of the "cleaning"). Needless to say, moving in did not go as planned. Upon moving out, I rigorously cleaned the apartment as the Move-Out Instructions advised. Cleaning included a swiffer, a swiffer duster, vacuum, sanitary wipes, sponges, paper towels, general surface cleaner, window cleaner and bleach. After making the apartment cleaner than when we moved in, I was charged $45 for drapes/blinds cleaning (standard in lease), a carpet cleaning totaling $104.50 (also standard in lease) and an additional $210 for 7 hours of extra cleaning which was without a doubt, absolutely necessary. Disputing the charges can only be done through email, as the staff will not schedule an appointment. Upon calling to dispute the charge, I was promised the head cleaning person would call me back within 24 hours. Three days later, I called and was told I could only dispute the charges via email because "...files need to be pulled..." and they can not guarantee the cleaning person will show up to a scheduled appointment. TLDR - Moving in: was given the wrong move in date, apartment wasn't cleaned, drapes weren't hung and carpets needed replacing/shampooing, all of which took a minimum of 8 days longer than anticipated and happened in multiple stages. Moving out: cleaned the apartment better than the cleaning people did upon my move-in, and was still charged $210. read more

Parents, The property my daughter rented was not bad, clean and nice for a college rental. Walking distance to campus and utilities included. Side street and had some parking. That is the end of the good review. For the last 3 months the management company has E-mailed and written my daughter about her rent being late. Rent checks have all cleared on time and for the correct amount. Then they say her deposit was not paid when she moved in and back up the late fees from then. I cut that deposit check myself out of my account when we signed the lease! This is not a small amount of back rent and penalties they ask for, like 1200 bucks! KEEP GOOD RECORDS OF ALL PAYMENTS!!!!!!! Please let your kids know these guys just go fishing to see if you do not have correct records of payments and then they charge late fees and additional rent if you don't! I have never lived in their properties, just experienced their accounting practices are terrible at best and fraudulent at worst! read more

von Klein is ridiculous! They were rude and impatient with me and every other tenant that I saw in their office on several occasions. I left my apartment SPARKLING after only 1.5 months of living there and they charged me $130 for cleaning the carpets and the drapes. Unfortunately, they do control many of the properties in the area, but do anything you can to avoid renting from them, you'll only get frustrated, read more

Going to keep this simple: do not rent from Von Klein. We had the worst experience and would advise everyone to stay away from this company. To name a few: we were charged for things that were broken and we were told they would fix. Our manager was fired so all our paperwork was lost causing us to be charged for everything we had listed. When we moved in it was completely filthy and we spent the first 3 days cleaning it. If possible, stay away from this rental company. read more

Every yelp starts with "If I could give this 0 stars I would" and "I will never rent from this company again" But I mean it fully. I have lived in the Sonja Apartment Complex for two months now and am completely regretting the decision to sign a lease with this company. Let's start at the very beginning: The tour. My roommates and I were in a rush to find housing for this year. We found to Sonja online and we decided that we would take a tour. We scheduled an appointment, but when we showed up the management said that they wrote down the wrong time and date. So we rescheduled. When we arrived again, we were buzzed in, but not told where to go. A tenant eventually helped us get to the management's apartment. We were brought into an apartment and my roommate and I took a quick look around. I asked simple questions like "how much is rent" "what is included" and to every question I got "I'm not sure". This should have been a big red flag, but we just decided to sign anyway.The lease signing. I should have brought a parent with me, the management had no clue what any of the terms of the lease were. Again, this should have been another red flag for me but we went with it anyway. Not only is this incredibly dangerous, legally, for the management to not understand the terms on the lease, but dangerous for the renter as well. We were never given a copy of our lease and yet to receive it to this day. On September 4th was key pick up day. My mother and I arrived to pick up the key to find that the check I had written for the security deposit was the incorrect amount. A dollar over. I had called and checked the amount before sending the check, but they told me the wrong amount. We got that sorted pretty quickly, but then I walked into a mess of an apartment. First. We didn't have blinds, which we were told was included with the apartment. The front two bedrooms overlook the courtyard of the Sonja, so clearly that was not going to be good. We had lights out, our garbage disposal was not working and was causing the dishwasher to drain into the sink and flood it. We found that the port socket to plug for the television and ethernet line in the living room was dead and best of all, the bathroom door would not shut without a lot of force. All of these issues were addressed with management within the hour of getting the keys. A week after key pick up, three workmen came in to do a check over of the apartment but didn't fix anything but were aware of what needed to be done. Our sink overflowed to the point that it was making the entire apartment smell and was giving all three of us headaches. The bathroom door was getting even more difficult to close. We didn't have a way to get Comcast to come in and set up a box for us because of the dead port. But it gets better. The Sonja advertises itself to be safe and secure, but this is just false security. I had repeatedly tried to get a parking spot in the "secure parking lot" but management claimed that they lost the papers for it and told me to park outside. Subsequently, my car was broken into and over $350 was taken. My glove box lock had been broken, which is where valuable parts to the car were taken. I reported it to management immediately and was told to park in their space until they could find the paper, which they eventually did and I got a permanent space. A few weeks later my car was broken into again, nothing was taken, but it took a lot of teeth pulling to get some information from Von Klein themselves to see if security tapes could be pulled. Four other cars have been broken into, that I know of, so it's very clear that this whole secure parking garage thing is just a lie. In October, we eventually got our garbage disposal working and our bathroom door to close, but that TV port is going to get interesting. I was beginning to get tired of having to wait until the next day to catch up on Grey's Anatomy, so I had my mother call Von Klein to see what is going on with this TV port. They filed a work request and we didn't have anyone come to even look at it. So I sent an email to Von Klein stating that they had until the end of the week to fix this issue or we would hire someone to do it ourselves and expect the total of the cost of repairs to be removed from rent. This is where it got ugly. I got an angry phone call from a lady named Cindy who claimed that it was Comcasts issue, not theirs. Funny enough, I had already had a conversation with Comcast and they confirmed that they do not deal with wiring. I had my father call, who is an engineer with an electrical background who also looked at the port himself at move in. He talked with Von Klein and Cindy was incredly rude and HUNG UP on my dad. I will be calling later today to file a formal complaint with the company over this and will be expecting an answer to this. Bottom line. If you HAVE to sign a lease here and you are a UO student, get familiar with resources on campus for tenants. You're going to need it. read more

Never took these ratings to serious, but really wish I did when it came to this place. Horrible staff in the office, maintenance guys are good, but that cant make-up for the mistakes of the staff. The reviews on here are true, unfortunately i didn't listen and now I have to deal with this place. KEEP LOOKING FOR ANOTHER PROPERTY. This office staff will not be friendly even if they make the same mistake (twice). read more

I am not sure why the reviews are so low, but Von Klein's customer service isn't bad at all. They respond fast and in a polite manner. I also like the fact that they clean the apartment pretty frequently!!! (Capri only did it once a year) Requested maintenance a couple times the first year I was with them and the maintenance guys came quickly, sometimes just hours after the request. Reasonable price and didn't increase my rent the second year( unlike Capri). If you had to choose between Von Klein and Capri, I strongly encourage Von Klein read more

Honestly not as bad as people say. They don't come to cut the lawn really, and we had to pay for it ourselves, but when you request service for other things on the property they actually came (clean gutters, etc.) read more

I am quite happy with my appartment. My rent is reasonable.. My place is in an older building .. I find it quaint. It's light and cheery. The landscape crew comes every Monday. I had an issue with hot water and someone came out fairly quickly and adjusted the heater. I've developed a little leak in my kitchen faucet.. We'll see how that works out. read more

We had an absolutely phenominal experience with Von Klein Property Management and everyone associated with them... and under unusual circumstances! My son transferred to school the day before it started in September of 2011. We drove from Northern California with a fully loaded car and no place for him to live. We found Hilliard House, and Bryan, and moved in within 3 hours of our arrival - into a beautifully maintained property with a resonably priced unit for him. I felt 100% comfortable leaving him in a great location and with great people! While we had signed a 1 year lease, for medical reasons, my son had to return home after 4 months and Bryan and Von Klein did everything they could to re-rent his unit so that they could let us out of our lease, which they were able to do within 2 months of his departure. We could not have asked for more co-operation, understanding and help from anyone. They even were kind enough to send us the remaining clothes he had left in the dryer! It is very reassuring to happen upon such professional, caring people and I would recommend them without hesitation! Kerry Plain read more

I moved into an apartment that I know the previous renters had paid their deposit to fix up. Instead I found cat urine stained carpets. Broken locks on every door. Broken vinyl in the kitchen. The cupboards hadn't been cleaned out. All the lights were blown out. The shelves were broken in both rooms - and this is just to name a few items. They fixed the locks after I threatened to sue because the first three times I went to the office they said they'd fix it when the could. I made them tear out the carpets and put in new carpet and vinyl. Fix all of the above listed, etc. I documented this entire situation. And I then went forth and cleaned, fix, and turned the apartment into something very livable. Come time for me to move out I cleaned the apartment far better than it had ever been cleaned - ever, and I am a very clean person. I spent 8 hours with a friend cleaning the entire place. I had VK come in and check how clean it is to ensure I would get the entire $525.00 deposit back. The VK man said that I didn't use a tooth brush to clean under the light switches etc. etc. etc. Nitpicky details that are no match to what I moved into. I just received my deposit notice back only to find that they have charged me for an additional 3 hours of cleaning needed, labor, and replacing the blinds and cleaning the carpets. I can live with the carpet cleaning but not for being charged with everything else. I didn't get half of the deposit back despite fixing the apartment up so it looked nearly new. I can not encourage anyone enough to STAY THE HELL AWAY FROM VON KLEIN. They are an absolute scam. Take it from someone who put up with them for far longer than any person should have. read more

I just wanted to write a review to let people know how to protect yourself if you rent from this rental agency. We were involved with renting from this company two consecutive years. We had pretty much the same experience both years. I found this company to be dishonest and very unprofessional. It is very important that you take pictures and document everything that is wrong with the apartment when you move in and then after cleaning make sure you take pictures of everything when you move out. Be sure to take pictures of window tracks, inside oven and refrigerator, sinks etc.No matter how clean the property is they will charge you for many hours of cleaning. This seems to be standard practice with them. By law they need to provide an itemized list of what is cleaned, but after several requests for this list by phone and email this list was never provided.. It is best to have them do a walk through before turning in keys, but you need to make sure you set this up at least 24 hours in advance. The employees were very unprofessional and defensive. They would not return phone calls or emails.. The first year they actually sent the cleaning deposit back to the apartment that they had just vacated. They are very disorganized in their office and last year they actually gave us the wrong key and then closed the office for the day. I know that this company seems to have a large portion of the student housing market in Eugene. If you rent from them it is important that you know your rights and protect yourself so you do not get ripped off. Good luck! read more

Parents beware! You are the co-signers and this is an extremely disorganized property management company that does not do their job. You had better know your college son or daughter's roommates parents address and phone number, because if one of them does not pay their share of the rent, YOU are responsible and will doing the collecting. First of all Von Klein will not notify YOU, the parent who ultimately pays, they only notify the college students living in the apartment, whereby the nice $50.00 late fee accrues each month. When you finally do find out, because your son or daughter notifies you, it will be YOU that will act as collection agent and will have to call the parent of the non-paying roommate. Von Klein will neglect to do this, even though it is their JOB. Good luck calling Von Klein because you get a recording during 90% of their business hours. I live in Eugene, so I always had to go to their office to get information. Von Klein does the minimum amount of work and they should not be allowed to function as a property management company. When my daughter has gone in to ask questions, they have treated her dismissively and borderline disrespectfully. So let that be a warning to the students that want to rent from Von Klein, you will not be treated well. I would say STAY AWAY from Von Klein. The only good experience I had in Eugene with property managers was when I first moved to Eugene I rented a house through Campus Connection and had very good experiences with them and dealing with Charlie and her staff. They always answer the phone too. read more

Been a tenant of Von Klein for nearly 3 years now. I have never once been late with my rent. Having said that, the office and maintenance people are the most rude and incompetent people I have ever rented from. For starters, the maintenance idiots block me in every morning to where I cannot back out of my parking space. I have to pound on the door or lay on my horn for 5 minutes every morning, which makes me late for work. When they finally open the door they always look pissed off that I asked them to move. One fat idiot even said, "we're not gonna change for one complaint from one tenant"! After multiple complaints to the office people, also idiots, nothing has changed. Another idiot mainetance guy even told me I should know he parks there every morning! It's not even a parking space where they park! And he said its free parking! Parking is not free if you are not a tenant. We pay for a spot by being a tenant. There's a reason they will always work maintenance. They come in your apartment without notice too. I slipped and cut myself pretty bad on a walkway where water puddles up pretty bad and told them about it nearly a year ago and nothing has happened. They will profit from your carpet cleaning fee too. I called and got quotes from numerous carpet companies for this square footage and Von Klein over charges. They have zero customer service and are really just scummy people. Rent elsewhere read more