Great experience... able to get an appt next day, tech (John) called ahead to let me know was…read morerunning late and gave me options to push it later in the day which was considerate. Was upfront on pricing and found the root cause quickly to re-establish power to thermostat.

Warning: Review Coercion & $1,100+ Pricing Discrepancy…read more I used Santa Air for five years and recommended them to many friends. Unfortunately, their business model has changed from "honest and hardworking" to "opaque and manipulative." The Technical Issues: In 2020, Santa Air installed my trane system but failed to properly connect the emergency heat strips. I spent five winters wondering why my house wouldn't stay warm below 30°F. They missed this mistake during every subsequent maintenance visit over the 5 years. Recently, they tried to charge me $1,700 for repairs I didn't need. A second opinion confirmed their diagnosis was wrong; that technician fixed Santa Air's original installation mistake and the actual sensor issue for a total of $575. The Billing Issues: Their current pricing "tiers" (Bronze, Silver, Gold) are incredibly over-inflated compared to other local HVAC companies. And if you only need a repair included in the Gold tier, you have to pay for all the things you don't need in the tiers below it. When I realized the invoice was vague and the work wasn't needed, I cancelled. The Ethics Issue: The most disappointing part was the office's response. They tried to emotionally guilt-trip me. They held my refund hostage, telling me they would only return my money if I removed my negative reviews. I refused to be coerced and had to fight for three months through my bank to recover the funds for services never rendered. Don't let the high star rating fool you--they are actively pressuring customers to delete bad experiences. Always get a second opinion!!!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

They were very responsive, easily set the appointment. Will be happy to use them in the future.read more

I called them about 8 p.m.- well after they had closed for the day, and left a message. They…read morereturned my call at 7 the next morning and had someone repairing my air conditioning by 8 a.m. That was 5 days ago and everything has been working great since then. I'm very happy with the service I received.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

Sunday, the 7th of June 2026, our A/C quit putting out cool air and it was 82 in our home. I…read morecalled Streamline on Monday morning and they had someone out here to service the AC that afternoon. Although they did not have the part available to complete the repair they were here early Tuesday morning to take care of the issue. I have been using their service for a few years and they have always provided and met our expectation of what is great service!

Friday evening A/C problem, so we called Streamline. Immediate answer by the dispatcher, gave us an…read moreestimated time and the name of our technician. Angel called within 10 minutes and was at our door less than 30 minutes later. He had great questions and we quickly made our way to the indoor air handler. Again, a couple of straightforward questions about what we were experiencing and he zeroed in on a frozen coil. Had it fixed and found the source of the problem freeze problem within minutes. No one wants problems with heat/air units, but they happen. When they do, call Streamline Services and they will absolutely take care of you and your home. Can't recommend them enough.

I have known Michael and his team for at least 5 years now and I have had them care for all my…read moreheating and AC, humidity control, a/c duct work and sump pump maintenance, repair and installation, and am happy to report MP Mechanical in Timberlake NC has NEVER let me down. in an emergency they are there within a day, and they take responsibility for their work. I totally trust Michael M with my home to take care of our family. I don't think anyone would find better. The vast experience and know-how is amazing too. Steve (Cary NC)

The first company condemned my HVAC system. MP came out the first time and said I needed a motor…read morebut then provided their own second opinion. They sent a different tech and he fixed it with no parts required. a great experience.

Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

If your company is going to use AI to answer your phone at lease have someone who knows how to…read moreoperate I have called your office given message no one replied. I had to call the home office to get them to call the office in Durham to get some one to answer the phone. I am really thinking my house might have some type of fire yesterday it was making loud noise. I planned on contacting the BBB and also will be contacting attorney because people shouldn't sale things they can't honor .

Arrived on time. Repaired unit in 20 minutes. Reasonable rate. Will use them again if needed. I am…read morequite picky about pretty much everything and I was very pleased. lol

Had an issue with the AC at my rental home and my normal AC company couldn't make it and my tenant…read morewas in 90 degree weather. I called Air Quality they sent someone out the next day and checked the system. Came in at the quote they said and they were easy to work with.

Louis is honest , skilled, and dependable. He installed our new kitchen appliances, and made sure…read moreeverything was installed correctly. He also charged a fair, reasonable price. You can tell he takes pride in his work. I have other projects that I need done in my home and I will definitely be calling him. I highly recommended Louis.

Louis came out to my property last weekend and replaced the compressor in my 2.5 ton goodman. He…read morealso replaced a broken window I had in my laundry room. He was very straightforward and kind, would definitely recommend his services. A+ Patrick