Great job! They explain everything they are doing and give you the chance to ask questions. They…read moreare very knowledgeable and professional.

Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

They were very responsive, easily set the appointment. Will be happy to use them in the future.read more

I called them about 8 p.m.- well after they had closed for the day, and left a message. They…read morereturned my call at 7 the next morning and had someone repairing my air conditioning by 8 a.m. That was 5 days ago and everything has been working great since then. I'm very happy with the service I received.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

Everyone from the Comfort Monster team was incredibly professional, trustworthy and friendly. They…read moreworked quickly to assess the problem, provided a quote for repairs and replacement, helped me understand the different systems available and were quick to schedule the installation. I loved the Comfy Install Tracker emails that clearly kept us in the loop on important dates. Alex was a huge help in explaining our options for new systems. Reynaldo, Shayne and Nicholas did a great job on installation day, helping to keep my home clean as they transported equipment up and down from the 3rd floor attic and were super nice to my family. I had very clear and friendly communication from Fancy about our quality review and Duke Energy rebate. Steven was also great when he came by for a final inspection of the new equipment. Thanks!

My experience with Streamline is always a 10. My latest contact with them brought William to my…read morehouse. He called to let me know when he would be here, which I really appreciate. He answered every question I had. He never made me feel like he was in a rush to get to his next house. He gave me several options for what needed to be done and helped me choose which was the right one for me. I appreciate William and I appreciate Streamline.

First time customer. My experience COULD have been better... BUT it wasn't…read more Friday morning, we called out Streamline for electrical needs. Electrical issues were diagnosed, estimates given. We could not afford any of the estimates. I already have expensive estimates from two other companies. Gentlemen were really nice. After a pleasant 2-3 hours with the electricians, I paid the diagnostic fee paid which was $280.00. I explained I had a $350.00 budget, so this was under budget. However, still wife was disappointed that nothing was actually fixed with our electrical outlets. Electricians smelled gas in the garage by the hot water heater. "We can send out our streamline plumber no charge." Plumber came at a time that I said I was unavailable and on a work call. And I was with the electricians most of the morning so needed to get work done. Said to the plumber that I was on a call but to go into the garage and try and see what's going on. What I was not expecting was the plumber to be gone when I returned from my calls but also did not realize immediately that the gas had been shut off. I understand why the plumber would do this, for safety reasons and I would do the same in that situation. However, note the gas smell has been present for over a decade and checked out by PSNC. My problem starts here: (and none of this would be relevant if this had happened on a non-Friday afternoon). - Don't turn off the gas and leave for the weekend. I didn't know the gas was off until water went to warm Friday evening when my kids went to shower - At that point, I looked at the repair estimate more closely, and it mentions turning gas off. I text him "did you turn gas off???" - You know I'm going to have to call someone right back out to turn it back on, and it's a Friday afternoon. At this point, I felt I was put in a situation where I had no choice but to call Streamline back Friday evening to come back out Saturday morning (after being there the day) for an emergency service. I would have told you to fix it Friday or leave it alone and I would call PSNC. I explained this at the time before scheduling the Saturday service but proceeded anyway thinking "this is not right!" and that I would contact them about it after and sort it out. I contacted their office and I requested a refund of the $189.00 Saturday service call. I explained I am OK with paying for the work performed but feel as if the Saturday service was not fair. Streamline sees no fault, which I somewhat agree with since it was gas whic is nothing to mess around with. But if you claim to seek "customer smiles," I'm not really smiling at the moment. All I am asking for is to meet us less than half-way. It's hard not to feel like we paid $750.00 for a 15-minute gas line valve repair, some very expensive estimates and a whole lot of labor. And we're still in the same spot I was in before I called Streamline out for the electrical visit. :( Technicians were super nice and knowledgeable though, 5 stars. But only 2 stars for Streamline as a business.

I have known Michael and his team for at least 5 years now and I have had them care for all my…read moreheating and AC, humidity control, a/c duct work and sump pump maintenance, repair and installation, and am happy to report MP Mechanical in Timberlake NC has NEVER let me down. in an emergency they are there within a day, and they take responsibility for their work. I totally trust Michael M with my home to take care of our family. I don't think anyone would find better. The vast experience and know-how is amazing too. Steve (Cary NC)

The first company condemned my HVAC system. MP came out the first time and said I needed a motor…read morebut then provided their own second opinion. They sent a different tech and he fixed it with no parts required. a great experience.

Alternative Aire remains my go-to *local* HVAC - not some PE-run chain that rips you off. My…read moreupstairs furnace stopped working and they were there the next day to find a loose wire on a control board. Tech arrived early and fixed it quickly and that (cold!) night I had heat again for sleeping. 10/10

We too purchased a new system, only to learn from another HVAC-- honest professional-- that our…read more"new" unit tubing was punctured, no way that could have happened. expensive repair, but now unit runs better-- and with attendant savings, even than new. owner talks a good one, don't believe a single word or promise,

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Called back quickly and follow-up was great! Was able to come out the next day. Will definitely use…read moreagain if needed.

Louis is honest , skilled, and dependable. He installed our new kitchen appliances, and made sure…read moreeverything was installed correctly. He also charged a fair, reasonable price. You can tell he takes pride in his work. I have other projects that I need done in my home and I will definitely be calling him. I highly recommended Louis.

Louis came out to my property last weekend and replaced the compressor in my 2.5 ton goodman. He…read morealso replaced a broken window I had in my laundry room. He was very straightforward and kind, would definitely recommend his services. A+ Patrick