Competence (2 Decades of Experience | No "shooting from the hip" |Thorough & Accurate Diagnosis |…read moreMeasure Twice Cut Once), Character (Their Word is their Honor), Prompt Responsiveness (Out of this world), Commitment to Customer Satisfaction, and Reasonable/Fair Pricing. Peace of Mind. On hot days, my system was having a hard time maintaining the Temperature. Diagnosis, a bit low on Freon (410A) for optimum performance.

If you want to be sold unnecessary and overcharged service without fixing your AC's true problem,…read morehire this company. I made the mistake to hire this company last week to diagnose and repair my AC system which was cooling fine but intermittently turned itself off. Instead of completing a thorough diagnosis, the technician who was constantly micromanaged over the phone repeatedly push for approval of adding about 3 lbs of refrigerant, an evaporator coil cleaning, and a thermostat replacement. When I declined the refrigerant and cleaning because the unit was visibly clean and there was no clear evidence of needing refrigerant, the manager threw a tantrum over the phone and ordered complete of service. It costed $400+ to just replace a thermostat. I did not know that the performed thermostat replacement was not fixing the true problem, might not have been necessary, and it made the AC performance worse. After the technician left, my AC failed to cool the house and water started coming from the handler. The indoor blower continuing to run even when the thermostat was set to Off and the fan was set to Auto. I had to hire another contractor who quickly identified thermostat's WRONG WIRING and performed the needed repair. No refrigerant needed, no cleaning needed, just firming the connection of the disconnect box, less than $100. The system was running with all readings in range and completely balanced as soon as the new repair was done. What Icy Hot did was short-circuiting cooling and heating together in thermostat installation making the AC to run both cooling and heating at the same time! What a joke if a company cannot even install a thermostat correctly (not to mention it was probably unnecessary) and charges $400+ for a faulty installation. I wrote to Icy Hot noting the FAULTY service, the manager ACKNOWLEDGED the thermostat wiring was incorrect, but REFUSED to reimburse any costs despite their MALPRACTICE which could have cause further damage to my AC. Extremely disappointed with the incompetence, dishonesty, and the lack of accountability after their work created additional problems. Stay away!! [Additional notes given company's response below]: The company's response below shows again their insist of unnecessary service. The AC's issue was not related to refrigerant nor it needed any cleaning. The technician onsite was not able to show much evidence justifying either but was under immense pressure from the management to oversell. The service was scheduled from 3-5pm but the technician did not arrive way after 5pm and took an hour still no clue. A lot of the time was spent speaking on phone with the manager. The service was never an emergency service. I called in the morning, the office said they could dispatch a technician between 3-5pm and we set appointment. Categorizing the scheduled normal service as emergency and claimed to have stayed after hour to falsely induce mercy is just another evidence of dishonesty. Regarding the revisit to correct any error, I was reluctant to call the Icy Hot back given the incompetence and the oversell push during the initial visit, not even for the so-called warranty service. This echoes a review posted by another customer earlier in Google review. I worry that instead of fixing any error, more unnecessary service will be demanded and further damage be done to my AC. Now it is not hard for the company to say: Well, that was an easy error to correct, and you should have called us. This is all because another contractor with true expertise and good ethics has diagnosed Icy Hot's error. If Icy Hot was capable and ethical at the first place, the error would not have occurred with sufficient final steps of double checking wiring, temperature and air flow after thermostat installation. Aren't these necessary steps by trade standards?

Avg pricing. Simple repair of HVAC needed but included pricier 'diagnostic'. This diagnostic was…read moredone in about 10 sec yet with very strong recommendation. No probing or equipment was used or much investigation. Follow up was needed only to find at even more expense that the diagnostic info was not correct.

We needed evaluation of our HVAC unit. They fit us in, even though all techs were booked up. The…read moretechs were friendly, professional and knowledgeable and had everything sorted out and fixed in an hour! The techs that came didn't have the exact part needed so they called another tech who was nearby and he had the part and brought it to us! They arrived on time and called prior to their arrival. Very happy with their service and would recommend them to anyone that asks. Kudos!

We had an issue with our AC. They came out when they were scheduled and diagnosed the issue …read more While waiting for a part they were able to have our AC working the entire time . They are now our go to HVAC team!

Pleased with the HVAC replacement system installed by Southern Seasons and its workforce several…read moreweeks ago. From its Comfort Specialist, Tony Parnell, who first visited our home and suggested which system would meet our needs, to the technicians who did the installation, I could not be more satisfied. Technicians arrived on time on the replacement date, worked diligently throughout the day, treated all household obstacles with care, were courteous, explained all aspects of the system's operation and finished the new installation in a clean and speedy fashion. Anthony Johnson was very responsive to all inquiries regarding the system and could not have been more helpful. Without hesitation I would recommend Southern Seasons for their professionalism, responsiveness, knowledge, competitive pricing and overall work ethic to anyone in search of HVAC answers.

I had First RespondAir come out today to do my yearly service. My HVAC 30 y o. Ean was on time,…read more clean and explained everything. Ean was extremely knowledgeable and helped maintain my older system to run more efficiently. I am happy! You can't go wrong with First RespondAir!

Amazing service and flexibility. Had two separate emergency AC issues, and Ean from First…read moreRespondAir was quick on the response and remedy. Not only did Ean identify the issue, but was able to provide an interim solution while waiting for the part. In the service call, First RespondAir was very respectful of my home and were very forthcoming with keeping me informed about what's going on without being too technical in communicating across the issues. After the issue was identified, I was explained the options and rough price estimates for a fix. Shortly after deciding on a solution, the formal quote was sent via email. A+++ service, quality and overall experience

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!

Great working with them. From the quote to the actual work, did a great job. Will definitely hire…read morefor all hvac issues

SO how many HVAC guys have only 5 star ratings? Not many. Chris fixed the issue and was on his way…read more No up sale for BS you don't need. BEST HVAC guy in the business!

From the moment Chris Via (Sales Rep and Outstanding Ambassador for Mitchell) came to provide an…read moreoverview, explanation, options, and costs to the moment when Jared came to test and start up the new HVAC system we experienced a level of service, civility, patience, and support that exceeded our high level of expectation. From the exceptional documentation (which included list of accolades and awards) which was comprehensive and transparent to the professionalism and impressive work ethic of the installation team comprised of Naz, Liam and Zek, our confidence and trust grew that we had made the correct choice by selecting Mitchell HVAC over 3 other candidates. Shout out to the electricians (Tim and Anthony) as well as the install supervisor Ryan who stopped by around lunch time to see how things were progressing. The attention to detail and customer satisfaction reinforced that Mitchell HVAC was true to the core values that have elevated their reputation. If you are looking for a company that truly values their customers, have exemplary technical skills, are respectful, kind and patient, and offer a good price for a high level of service then you should seriously consider Mitchell HVAC. Thank you Jesus and Rebecca

I've been using Mitchell Heating & Cooling for years now. Angelo has been my technician on every…read morevisit. He is friendly and knows what he is doing. My system is a little over 15 years old now and is still running efficiently. I like that I get the same technician each time, who is familiar with my HVAC equipment. They offer service plans that include two maintenance visits per year, and you will be at the top of the list if you have an issue and need service. It is cheaper than paying for visits separately, and it's nice when they come for the second visit, and you don't need to pay, as you've already paid earlier in the year.