Jose resolved a recurring issue with our furnace that stymied another HVAC company for several heating seasons. Our former service provider tried repeatedly to identify the cause of the error code that would prevent the furnace from starting. They were fully committed to its resolution at no cost to us. Their efforts would be initially successful but then the furnace would stop running again. This season began like previous ones, furnace ran normally for days until it stopped and then would not run reliably. This year, we had contracted our service with Hay's in hope that they might be able to resolve the problem. On the normal maintenance service call, Jose identified a probable cause of the problem and addressed it. For more than a month, the furnace has run reliably (thankfully) and, for the first time, I have a high degree of confidence that the cause was identified and addressed. read more

I am really surprised to read some positive reviews on Hays heating. Till today thy have given me the itemized invoice but charged me $4882.00(Four Thousand eight Hundred ) just for changing the mother board and login board. They did not let me talk to the owner. I had to complain to BBB also, Hoping to hear from BBB soon. read more

They responded quickly to my request, came when they said they would and completed the work professionally and at a very reasonable price.

My home was sweltering as the cooling stopped 2 weeks ago, at the worst time. Inside temperature was over 80 degrees. The folks from Hay's came to my house within 24 hours. They diagnosed the problem, which required replacement parts they ordered. In the meantime, they were able to temporarily address most of the problem, resulting in cool air downstairs. It's a longer story, but they were faced with a Trinity Park house built in 1952 which had a patchwork temperature system. After a couple of more visits, they diagnosed and fixed the problems. Their support was prompt, polite and expert. Their charges were reasonable. Hay's is the only company I will use when heating or cooling problems arise. read more

I cannot say enough positive things about Hay's Heating & Air as they have literally saved my sanity and thousands of dollars. We first started having problems with our HVAC system last summer due to problems with the installation from a different company. After getting several quotes from other companies (one of which said we needed an entirely new system when ours had only been installed a few years ago), Hay's was able to make some slight adjustments for not too much money and it was fixed. We still have some minor problems but they are always prompt to come and help us out and I trust that they can get the job done and they will do the work with the best interest of the customer in mind. Plus, their technicians are always friendly and I enjoy talking to them (and my dogs like them). Good value, good people, good work! read more

Hays Heating and Air provided excellent service at a great value. The HVAC at my home was about 12 years old and was leaking Freon. I have been in the house about 2 years. The company servicing the system (not Hays) recommended replacement and gave me an estimate on a 20 SEER Rheem system. I called Hayes for free estimate on the same equipment. Hays, unaware of the competitor's bid, beat their pricing. After Mike promptly came out and provided the estimate, Rosemary handled all of my questions by email. I probably had a few more technical questions than most HVAC shoppers; I wanted to ensure the installer I chose knew how to do it right the first time. I was very satisfied with all of the responses from Rosemary and the consultants on her team. Very thorough. The install went great. The technicians Brian, John, Richard, Mat and Sean were present at different times according to the aspect of the system they were responsible for installing. It was obvious they are used to working as a team and communicated well with each other and with me throughout the install. Very professional. It was unfortunate that I had to replace my HVAC system. However, I feel good about the price and service I received from Hays. I will undoubtedly be switching to Hays Heating and Air for routine service and maintenance as well! read more

I used Hays hvac for a rental property in chapel hill. I was referred to them by my local contractor in Rolesville that doesn't serve that part of the triangle. What a great company. They were friendly and accommodating starting with the office staff and finishing with the service tech. He was friendly. Knowledge and efficient. The pricing was very reasonable. Highly recommend using them in the chapel hill and Durham areas read more

I had heard good things so I decided to try them when my A/C wasn't working. They were on time, professional, explained the issue and was able to get my system working quickly. The price was half of the other big name companies. Thank you- I will definitely keep this business as a contact and call again!! read more

So much trust is delivered to whom ever you call for home maintenance and repairs. 99% is BLIND TRUST and then by the grace of God comes that rare thoughtful decent 1%! Hays is your 1%! Last year I had problems with my A/C and contacted a large company who said THE ENTIRE HVAC SYSTEM NEEDED TO BE REPLACED! I cried and then read some community reviews. Called Hays and for a nominal fee, my A/C system was restored. Just had a maintenance call and unit is running like a Swiss watch. NOW IM UNDER CONTRACT FOR ANNUAL HVAC and will see these Angels in the Fall! Just because I live in Chapel Hill doesn't mean I'm wealthy but I am smart! HAYS...OR YOU'LL PAY! Thank you! read more

We got bids from five companies late last summer to replace our 15-yr old heating & AC - ranging from $7,500 to $14,000. Hays provided the clearest, most straightforward information about system options, efficiency ratings, warranties and prices. It was all in writing with detailed. No hard sell or pressure. They weren't the cheapest but were at the lower end since we got a discount for waiting till October to install. They showed up on time with a 3-man crew and finished in one day. Neat, courteous, professional. Over this past winter the Trane system has been a lot quieter than our old one and lowered heating bills. Very satisfied with Hay's. read more

HVAC units usually fail when they're needed, so quick response and communications are key. Hay's was responsive and clear about when they could make it to our house, and upon arrival quickly diagnosed and fixed the unit. Nothing but great things to say about Scott the technician or the company! Great service at very reasonable cost. read more

I scheduled an appointment with ARS, who inspected my HVAC unit and told me it had to be replaced completely because they had found a leak. They gave me a quote for Carrier, but my preference was Trane. Thereafter, I got two quotes for Trane, and I was expecting to get one from Hay's, but when I asked Josh Terrell to give me a quote, he wanted to inspect the unit himself. He said that Hay's motto was to "Fix it if we can, and if we can't, advise you on a replacement." He showed up on time, he was very professional, he verbally explained every step he was doing, and he changed the dual capacitor, start booster, and the filters, which kickstarted the unit! Hay's saved me a fortune in replacement costs and fixed the problem with a great deal of skill; they have earned a lifelong customer and appreciation. Thank you Josh Terrell for being thorough and professional. read more

Not recommended, amateur and unprofessionals. We order commercial unite 4ton dual zone. Cost me twice more of why Heys priced us from lost of business during the time of install/tune and get it all ready to work. It took them 6 week to get it install over week of business interruptions and in the top of all of that mess you get hanged up on when you call for service. They never mind customer frustration. I asked to escalate to owner which till today I never heard from. In fact I heard something like "we will come and rip the unit out, we're tired of the service calls"... yeah save your money time and make sure to do your home work before signing up with HVAC. Terrible experience and don't wish it for my worst enemy "Not recommended" read more

Called for service on my outside fan to my AC unit. Someone came out the next day. I received a call when the tech was on his way. He explained the problem and was able to fix it the same day. I had a question on the work that was done and my email to Hays was answered with a phone call the next morning. I am happy with the work done and the customer service. I will use them again, if needed. read more

Unresponsive when you send an internet inquiry for HVAC servicing. 2.5 business days later and still no response....

Anthony from Hay's came out the same day I contacted them. He was professional, knowledgable, and super friendly. It turned out that I just needed a small repair but when it comes time for a new system, there is no doubt I will call Hay's. You just can't beat the service provided by a family owned and operated business! read more

We called Hay's Heating for an estimate on replacing our HVAC. The man (Michael) came out and talked to us about our options. He said he would e-mail our quote to replace the system with two or three different options as far as what type and company (Trane) etc. that night or sometime the next day. Three days later we still didn't have anything from him in our e-mail so my husband called and spoke to the woman who answered the phone at the office. First she asked if we checked our spam and checked to see if they had the correct e mail address, which they had it. She said she didn't know why we hadn't received it yet and would ask him about it and would get back to us later that day. This time we waited five days mostly because we were busy with our lives. My husband decided to call one more time because we had heard that it was a good company and really wanted to work with them if possible. She acted surprised and upset that we hadn't received anything from him and she apologized and said she would take care of it. That was over a week ago. Needless to say we are very disappointed in what he did to us and that's why for the first time in my life I'm posting a negative rating on a company. read more

Our company moved into a new condo and the air conditioning went out after running for 10 days. It had been in the 90's for several days and it was pretty hot in our office. I called several places and it was going to be days! Hays was so pleasant and came out later that same day and saved us from a very hot office which is not pleasant to work in. They recharged our system and we are good to go for now! Their helpfulness and courtesy were extremely appreciated. We will definitely be using them again! read more

Recent had to replace my heating and air conditioning unit. Hay's was great to work with as they came out to determine the best unit to meet our needs with an affordable price. Installation was quick and they were very respectful and cleaned up all trash created by the installation. The new unit has been working perfectly. Hay's has gone above and beyond to follow-up to make sure we are happy with our unit. Highly recommend their services. read more

I cannot say enough great things about this company. I called in the morning to have someone come out and look into the musty smell from our AC and they were at our house by 10am. The technician, Sean, was outstanding. We went with the service plan they offer where they come twice a year to inspect/service your system prepping for AC and Heat use. Bottom line, if you're looking for an affordable, friendly, and knowledgeable company to service your HVAC, call Hay's. We will be long time customers!! read more

I had a new Trane furnace and central air conditioner installed today and it is AWESOME!!! The guys showed up early and knocked it out of the park. They were professional, courteous, and I got a great deal! I would recommend using their services to anyone who's not sure where to go. I had several quotes from other companies that were thousands of dollars more expensive, but I doubt anyone could've done a better job. Thanks guys- You Rock! read more

We have newly moved to Durham and had a thermostat go out. Anthony showed up at our house within two hours of our initial call. The "Hay's" name was on the thermostat and we were pleased to have a service tech who actually remembered visiting our home. Pleasant, courteous, checked out the system as well and replaced a near-defective switch. So pleased we also purchased their maintenance plan. Highly recommend. read more

I made an appointment last to get a quote on a new HVAC system, and I confirmed this appointment today. They were supposed to come between 12 noon and 3 p.m. They didn't show. I called to find out what happened. The woman who took my call didn't know who I was or what my address was. Hays has a very good reputation. That's why I approached them. Unfortunately, their answering service has dropped the ball. I'll find somebody else. Hays may be terrific. But they're not the only game in town. read more

After returning from vacation, we found out our heat was not working properly. After reading reviews on Yelp, I called in the morning & Anthony was there around lunchtime the same day! He's such a nice guy & took the time to show me the problem & let me know an estimated cost as well. I will definitely be calling on them in the future! read more

I am an extremely satisfied customer. I needed a draft motor changed out, and the same day they picked up the part, and got it installed 30minutes after arriving. I did get a quote from multiple companies and saved a lot of money with Hay's. read more

I would highly recommend this company. I had to have a complete system installed, so I did research to see exactly what ton and seer HVAC system was recommended for my size house. I had asked a few friends and co-workers who they would recommend. I got a few names and Hay's Heating and Air Conditioning was the first one I contacted. Called them late in afternoon. They had someone come first thing next morning. He crawled under house.....looked at everything, told me I would have quote by the afternoon. I received the quote that afternoon, they recommended exactly the size unit I thought I needed and at a very fair price. Didn't need to seek any additional quotes. I immediately accepted the quote and scheduled them to come. They showed up on time and in force. The entire process was done very professionally. They were courteous and polite and had patience answering my questions. My old equipment and all trash was hauled away. Could not be happier. read more

There are so many wonderful things to say about this fine company. My 10 year compressor went on my Maytag unit. Granted the unit is a piece of crap....The fine folks at Hays came out and quoted me a price that was fair and reasonable. They could see my home is for sale and was very sympathetic of the terrible timing of this repair. After completion, Brian reviewed the repair along with the warranty. Mike, you have a great team. read more

I submitted a service request online after my AC wasn't performing well, and I received a call from them within a few hours (and it was the weekend). Anthony was very courteous and helpful in our phone conversations and during the appointment. He thoroughly explained everything to me and answered all my questions. Our AC seems to be working well again, and I'm very happy with the overall experience. read more

My heat went out on a Saturday night during the ice and snow. It was 20 degrees outside. Hays Heating was recommended by Buck Dickerson . They arrived promptly at 9:00am in the ice and snow on Sunday morning and did an in-depth diagnosis of our heating problem. They removed the faulty parts and showed them to us. Tony was the tech and he was very professional. Great service and I would certainly recommend them and personally plan to use their company in the future. read more