Every interaction we've had with this company has been beyond stellar. They're all super nice, personable and most importantly, not full of shit. We've never felt like they were trying to oversell us. 10/10 recommend this company. Damien this evening was awesome, I honestly thought we were going to be in for a massive repair, it ended up not being. Honesty is becoming a thing of the past in our world these days but this company does a great job of restoring faith into the service industry. read more

I cannot understand why this company is not more highly rated. I had an awesome experience. Let me lay it out. Background: I was waiting on another AC company to get back to me on a quote: days. Called them twice to check. Problem is it was hot as hell in the house - up to 88F in stifling humidity. So I called Air Experts late Thurs morning. We scheduled a consult with their "comfort advisors" (sales) for that same afternoon! That was kinda mind blowing by itself. Jackson and Erik got there and we were tearing it up while getting business done - hilarious really. By about 5pm same day, I had a quote and a good price for 2 new units. But then the next shocker. They scheduled the install FOR THE NEXT MORNING. Their installers arrived early next morning, Mark, Roberto, & Tyler. All great guys. By 10:30 I finally had air blasting in the house. I had suffered with failing AC for 18 months since buying this house and they had it down to 70 for their tests. It was... AMAZING. So, without doubt I recommend these guys. Professional, fun, courteous, timely and they honor their word. read more

Great service By Cameron! Have used Air Experts several times and have always provided good service.

Do not use I called Air Experts because my AC was underperforming. The technician arrived, did some work on the unit without explaining what he was doing, told me I needed a brand new system, and left. Immediately after he left, I found that all the refrigerant had leaked out while he was working on it. Now my AC is completely dead. Extremely disappointed with the lack of transparency and the damage left behind. read more

They were great and did the job quickly. We called them in, they gave us a quote. They were kind and courteous and knowledgeable. They provided me with several options and the pros and cons of each. I ordered my tankless from Lowes, and they were able to install with no issue and quickly. read more

Pablo, the technician who worked on my HVAC, did a wonderful job! He was very considerate of me and wanting to make sure I was satisfied with the work, and he did very competent work to repair my unit. Also, Ryan, the service manager whom I spoke to was also very helpful and considerate. Everyone I spoke to at Air Experts seemed very professional and helpful. read more

Scott did a great job. Services was fantastic. Time was spot on and service people were kind and courteous

Top notch Plumbing service. Clarence was the tech who came out to handle a small plumbing job. He was professional, knowledgeable and efficient. He even gave me some helpful tips on how to manage similar issues. Over all, I would highly recommend Air Experts, as they are true pros who offer rates that are competitive and reasonable. read more

They wanted to charge me a $49 service call fee just to write an estimate on re-configuring my ductwork. No fee if I wanted the all of it replaced (change-out) Give away snow in the wintertime - why don't you? read more

I'm giving Air Expert 5 stars for their excellent customer service, which is where many others fall short. I had them come out about two weeks ago to fix an issue with my AC, which was not fully resolved. I called them back and they sent some back out the same day to address the issue. They guaranteed their work. I don't expect everything to always be perfect, but customer service has to be. So far, they've delivered! read more

Air Experts installed new HVAC system at my house couple years ago. In past year I wasn't able to be available for the recommended annual inspection when they wanted, subsequently kept getting phone calls & text hassling me about getting the annual inspection and actually telling me it's a requirement of the Town of Cary and at some point they'll have to report my lack of inspection to the Town government! LOL, absurd. Then, they even sent me a certified letter that I had to go sign for March 30th at Wrenn Drive Post Office, sternly warning me again of the above "requirement" by the Town govt. Insane. Thing is, I would have eventually scheduled the annual inspection - but after the weird harassment with "Town govt requirement" nonsense and the crazy certified mail, I won't do business with them again. read more

Everyone I worked with at Air Experts was professional, punctual, and provided quality work. I will continue to use this company for all of my HVAC needs. read more

TL;dr: avoid this company if you value your time and money. We struggled with this company for over a week to get what should've been a very basic A/C repair completed. It took three separate visits just to diagnose the issue and then get a part ordered. On the FOURTH visit, after being without A/C for over a week, the repair person came out to our house. He spent three hours preparing the system for the new part. Then he realized the part that had been ordered wasn't even the right one and that he would need to put in yet another order for the correct one and come back in ANOTHER two days. We canceled the appointment and immediately started calling other A/C repair companies. Air "Experts" are grossly incompetent and have poor communication within the company. Avoid this company like the plague. read more

They took care of the Cross Connect inspection and filed it with the city and were very reasonable

We had our air conditioning unit serviced by a competitor and the unit required a fairly costly repair. I contacted Air Experts to request a quote for the same repair to compare pricing. Air Experts would not provide the quote unless I paid them $49 for a service call. Seems odd to have to pay for a quote when one knows what is wrong. read more

Air experts are not experts in air!! I spent 18 K for new furnace and HVAC and it continues to shut down. they've been out six times to repair and the unit is just 30 days ago ! I would highly recommend that you hire someone else to do your work if you need help with HVAC ! read more

I had a maintenance contract with Air Experts for years. They were out about a month ago to service my heater as part of the maintenance. They charged me $177 (on top of the $578 annual maintenance) to change one 3 amp fuse inside the house that they found needed changing during the maintenance inspection. Even worse, when I turned on my AC this week for the first time, it wasn't working. I called another company who inspected the unit, said there was nothing wrong with it EXCEPT Air Experts had turned off the unit breaker outside where I couldn't see it. Maybe they did not do that on purpose to charge me for more repairs? But I wouldn't trust them with things as complicated and potentially expensive as HVAC maintenance and repairs. read more

My HVAC unit was serviced on Thursday and stopped working on Saturday. Michael and Son installed our new unit about 1.5 years ago, we have a service agreement, and they promise 24/7 service. But on one of the coldest days Raleigh has had, when our heater stopped working on Saturday evening we were told "sorry" but we can't get a technician out to you until Monday between 10am and noon. This is unacceptable. What happened to 24/7 emergency service? Why am I paying for a service agreement? Temperatures are below freezing and windchills are in the single digits, but we are supposed to wait over 24 hours before someone can even come look at our heater much less fix it?! Is this not the definition of an emergency? Go somewhere else. read more

Worst service I have ever seen. Purchased a $7k unit 4 years ago and needs a part they cannot get resulting in 2 weeks without heat. Completely unaccepeptable...person on phone actually blamed me as it was the unit I purchased, like they had nothing to do with it. Then they blame the part distributor, like they don't know how to stock a mission critical part on systems they sell. They sell products they cannot service. Will be glad to use other vendors when needed in the future. Highly recommend using a company that cares about their customers. read more

BLUF: Always get a second or third opinion. Air Experts's tactics are untrustworthy. We obviously don't know anything about the HVAC system, our technician Nick, said our capacitor literally exploded. To his word it very much did blow its top off and looked extreme. He started to compare this akin to repairing a totaled car, it was not salvageable. He said even if the capacitor was repaired, he claimed the damage caused was so severe that the unit wouldn't last another month, much less a week. Two other techs came out from Delta and Tobacco Rd. Both assessed that the capacitor failed and the explosion didn't cause damage to any other components (coil, compressor, fan). Both recommended a $300 fix would bring life back to the unit. After the replacement with Tobacco Rd they performed a diagnostic check on the unit and deemed it fully functional. Air Experts's method of fear mongering left an awful view of the company. Knowing we rely on their technical knowledge this is how Air Experts decide to push their service. Highly NOT recommended. read more

This is the second time I requested service from this company (1. water tank replacement and 2. sump pump replacement) and they are consistently great. Ali Raza showed up earlier (as requested) on Saturday long weekend morning, went above and beyond in making everything right meticulously. A bolt on the cover was not coming off and I asked him to break it after it is taking a while but Ali wanted to do the right thing and took it out with utmost skill and patience. He chose the best US brand sump motor I wanted (without asking), and give a reasonable price than another company. He also fixed the original flawed installation in place. This company has the best people in it. read more

Air Experts Heating & Cooling - US made quality sump pump - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

My elderly parents are members of their "Comfort Club" yet when I called to have a technician come to their house to look at a system that was not working in 100+ temperatures, I was told they don't service the system and we'd need to find someone else. I mean, who does that? Needless to say, we will be cancelling their "club" membership and finding a new HVAC company that actually helps their current customers rather than suggest they find another company to look at the system. Pathetic! read more

Had a service appointment secluded for May which they reschedule for June then reschedule to Jul. they came out in July but I was told they could not AC because they the wrong equipment. Then they reschedule me again. so disappointed. read more

I've had their service for a few years for HVAC and Plumbing. I've never had a negative experience, and have great plans for year round maintenance for an affordable price. I highly recommend. read more

phone calls are never ever returned, arrival times are never met, repair deadlines are always messed. I am currently trying to get out of my warranty with them because it's pointless, we still have to pay thousands for repair and have only had a/c for 1 full week since the beginning of April. read more

Extremely disappointed! Had a standing HVAC maintenance appointment from months ago, only to get a call 2 hours before the appointment saying the techs call in sick and they have to reschedule but there's no opening until another 1.5 months out (back of the queue). By then the summer season is pretty much over! They need to come up with a better process than this! read more

I had my HVAC unit replaced in July 2022 and was told air ducts would be replaced to go along with the new unit. Fast forward 2 years and I have mold coming out of my air register areas. I had another company check the HVAC and apparently only half of the air duct was replaced. Come to find out "organic growth" is coming out of the old ductwork and I'm breathing in this crap. Thanks for the halfa$$ work fellas. read more

Insisted on having somebody come out even though the exact requirements and scope of job were given. Other company was awarded the install.

I have always had a good experience going back 6 years, they find a tech for me in a reasonable amount of time and normally they call and come by earlier which makes my work day much easier. The techs are very knowledgable and I love the photos they show me as they explain what my options are. They give me preventative options to think about and I like that, I have been without AC during inconvenient times so I prefer to be prepared. I also used their plumbing services to bring some faulty valves up to par and I no longer have to worry about leaks thanks to Travis! Keep up the great work keeping my family comfortable! read more

I have worked with Air Experts for several years and just had my AC replaced today. Tyler and Josh did a great job, took care of my house being careful moving equipment in and out as well as protecting the carpet. Great pricing and customer service! read more

Don came out to service our HVAC. He was prompt, courteous, and efficient. He explained what he did, answered my questions, and told me what I might expect in the future. I would definitely use Michael & Sons again. I definitely got my money's worth. read more

Allen installed a circulating pump for the hot water. He is very courteous and respectful of my property. Allen a great job. He explained to me how the pump works. He told me to call the office if any problems develop. I am a customer for almost twenty years. They always do good work at a reasonable price. read more

This place should be called "AIRHEADS", the worst customer service I have ever received. The techs are incompetent, inexperienced, no customer service skills, and lack of critical thinking skills. Unable to diagnose a problem, and when all else fails, "replace the compressor", 3 techs-no solutions, my husband had to provide guidance by googling troubleshoot. The A/C was ONLY 3 YEARS old and installed by AirExperts and was told by them, compressor was bad. They refused to replace the compressor because we did not have a Maintenace plan with them. Even though a compressor should last 10-12 yrs. The manager said A/Cs don't last like they did back then. LONG story short. BLANTON HEAT/AIR/HVAC was able to accurately diagnose the problem by calling the manufacturer. IT WAS NOT THE COMPRESSOR! I SAVED 2K from a misdiagnosis. YOUR COMPANY is INCOMPETENT, BORDERLINE DISHONEST. I DO NOT RECOMMEND AIRHEADS! read more

Today we found out that the AC unit Air Experts installed back in 2011 was not installed correctly. We had the unit installed and had problems with it continually...it went on for seasons. They would try to fix the AC all summer long and then winter came and they would say 'fixed'. WE racked up over 2K in repair bills within the first 5 years because something was always 'not covered'. At one point they replaced the control board and still problems problems problems. Finally they realized that they did did not install the memory card correctly for the new board and that then led to more issues.. the evap coil burnt out and they charged us 1,000.00 in labor when they replaced it saying that it just 'went' and it had nothing to do with the issues they continually misdiagnosed. I still have the service record from 2017 that notes this from the company. We eventually fired them .. today when the unit had to be replaced they found that 1/4 line set was used and that the Carrier Infinity unit MUST have 3/8 at least.. they basically cut corners and never told us.. so we had 1/4 line set connecting to a 3/8 causing the unit to never run correctly. I am not 'saying' this because someone said it.. we had another vendor here today and this week who took us through it step by step.. they even took videos of it. [I think they could not believe it either...] So.. while this review is about something that happened years back, I wanted to put it out here. I have a file 8 inches thick from Air Experts and more than 1/2 of it is REPAIR bills on a fairly new unit. Buyer beware. read more

They came when they promised and did what I asked. Good staff and good prices. They gave me the list of products to choose from and helped us pick the right one. read more

they dont clearly communicate what the bill maybe. a tech did a service work in one of the unit. They installed it two years back and i pay them for yearly maintenance. Yet there was a gas leak and the tech came and took a while to tell me its the induction motor that needs replacing and they can order the parts and I should be covered. After the weekend i got scheduled . The morning of replacement, tech shows up at my door telling me that the warranty expired and that I need to pay 300+ dollars. All of this charge is for labor. I was surprised but as this is a repair I cant do without I had to do it. Such poor is their communication and sucj poor is their maintenance plab. i have recommended few of my friends and will discourage them now to go with Air Experts. Also will cancel my maintenance plan. Its BS read more

Preston arrived on time to seek out the cause of rattling noises that seemed to come from my upstairs hvac unit. He went above and beyond in locating the issue and making repairs. He was also very courteous and personable, and left everything neat and clean. I am completely satisfied with his work. The cost was also very fair. read more

I wanted to leave a good review here but unfortunately I cannot. We got new duct work with them in 2022. During the install the crew left an old piece of duct work connected to the hvac unit. They would have just left a piece of old duct work falling apart barely connected to new duct work if we hadn't made them come back out to finish the job! I have waited two years to see if the duct work holds up. It hasn't. Not a single joint doesn't have leaks and upon further inspection the ducts have been installed so inefficiently some rooms are barely even getting air. A two year old system shouldn't have sagging or leaks. We spent 6k for nothing. Call someone else unless you love wasting money. read more

I requested service to come out and check on a water heater leak that was flooding my home. They came out quickly, diagnosed the issue, and gave us peace of mind in the next steps moving forward. read more

The company responded to my call immediately. And came out the same day.My service tech was very efficient, courteous and knowledgeable! I would call him back if I ever need service! read more