I had the company come out for fall inspection as I have for the last 6 years. He said I needed an igniter and a capacitor replaced. I let him. I was charged $509 for less than 40 minutes work. The parts were under warranty and free. I asked why so high. He said hourly rate $220 Then travel time ( they are less than 15 min away), sending parts back, and paper work I had signed a contract so let him work. Afterwards I talked to neighbors, posted on Nextdoor, and called three firms others said they had used. One was one was $350 and the other two under $300. Although regular service contract reasonable, The replacement work bill was unreasonable read more

Find another business, the quality of work is garbage. I had 2 qualified contractors come through after A&E claimed the thermostat was at fault for no cold air and was going to charge us $80 for a new one. Oddly enough, it worked fine with the furnace. Luckily, the professionalism is as incompetent as the labor, so Frank blew us off for the second time with no response. That's when we called someone else and both contractors agreed that there was a leak because he fried the valve while brazing the pipe. That's not pretty either but better than the kink left in the copper pipe, titled unit and ridiculous amount of tape used. The filter drier wasn't even in the correct location. Please, save yourself the headache and money for repairs and RUN. You will regret any work done, not one aspect of the job was done correctly. read more

A&E installed our new system 3 years ago. We have always been pleased by their timely response and communications. Great people, professional; during time of COVID they have been careful with mask wearing and honoring what we are comfortable with. We had used various other providers prior to the installation of our current HVAC system, and will never use anyone else. Very thankful! read more

Definitely the worst company in the heating and air business. They don't close out their permits, because their work will not pass inspection. read more

Not sure how to rate this company. Had 2 service calls that were responded to quickly. But a follow up call by a different company under warranty, told me and showed me things related to both repairs that are very questionable. More specifically in one instance I was told that I needed to replace a part that is no longer made nor available. But the warranty tech showed me online availability of the replacement part I needed. Either the A&E tech does not have the knowledge needed to service my needs in the best way, or they are only interested in selling me a new unit. Neither alternative is acceptable for me. I can no longer trust nor recommend A&E for servicing anyone's HVAC systems. read more

The technician is very rude, and he told me that the reversing valve is bad, replacing the reversing valve would cost $2902, and replacing the whole system of 2.5 ton heat pump would cost $9000. Now, another guy solved the problem for less than $80, and the reversing valve still works. Also, another HVAC guy could replacing the reversing valve for $1500 and the whole system for $4800. Simply, A&E is not only expensive, but also not good. I am not going to use A&E any more. read more

I previously rated this company with one star on 8/10/19. On that day, I had also shared my concerns with the Better Business Bureau who then forwarded them to the company. On 8/12/19, the company responded indicating that they would like to regain my trust and wrote a check refunding the majority of the excess charges. Therefore, I am updating my star rating to 3 stars. read more

My daughter's air conditioning stopped working on July 4th. Another company came to her home twice earlier in the week and charged her almost 600.00 to change two dampers. She and her husband tried calling them on July 5th and their office was closed. No one answered the emergency number provided. By Friday evening the thermostat in their home registered 89 on the level where their one and three year sleep. I began calling companies who listed emergency service numbers and had little luck because it was a holiday weekend. Luckily Andrew with A & E returned my call. He was over at their home the next morning and recognized the problem within minutes. He fixed the issue without charging additional fees over the emergency call fee. I also received a follow up call from him the following Monday to check on how the system was working. I was so impressed with Andrew and his work ethic, and highly recommend him. read more

Our A/C stopped blowing cold air and we called A&E. Within a few hours, we had a service visit from Mike, who was friendly and professional. He quickly diagnosed the problem and made the needed repairs. Diagnostic was $95 plus the parts he replaced - all in all seems well worth the cost for the quality service provided. Cool air is already flowing! read more

Really impressed with the service. It took them a while to arrive but when they came they were really thorough and took their time explaining things to me and making recommendations for how to care for our system in order to extend its life. We've dealt with a lot of local AC people and Yellow Dot is the original installer in our neighborhood but I thought A&E showed a much higher level of expertise than I've seen with any of the other companies we've used. Would definitely recommend them to friends and family and will continue to use them for regular maintenance and "emergency" service. read more

Just had a great experience with A&E after a not-so-good experience with another company (I won't name them here). Our HVAC stopped working just as the temps were dropping, and A&E sent someone out to diagnose the problem the very next morning. The service professional, Dustin, was very competent, professional, and friendly. They didn't have the part we needed initially, but they were extremely responsive and kept us well informed about the timeline for getting the part and coming back to fix our heat. When Dustin came back, he went above and beyond to ensure that we wouldn't have to spend another day without heat, even driving out to Morrisville and back to our house to retrieve a specialty part. The whole process took about 4 days vs. the several weeks we were going back and forth with the other company. Best of all, we don't have to spend another day shivering by the space heater! We are very happy with the excellent service provided by A&E. read more

This family-owned business is great and customer focused. My A/C went out on Memorial Day weekend, but they still came to service my unit. The problem was quickly diagnosed and the technician, Tommy, was very professional and explained everything to me. When the supply houses reopen tomorrow, they will place the order immediately so that they can get me up and running again asap. A&E installed my Trane HVAC along with new duct work about 8 years ago, and fortunately, this is the first time I've had to call them for a problem. Although I don't typically have preventative maintenance agreements, I've had one with them and I think it is well worth it. (BTW, my problem would not have been something detected during a PM visit.) They work with many manufacturers, but I know that if you have a Trane system or considering one, they have the highest rating from Trane. I will never use another HVAC company. read more