Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of…read more$16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekend, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

Our air conditioner when out on Friday and our regular hvac service couldn't schedule us until the…read morefollowing Wednesday. I remember reading a post on FB about this company. They came out the same day! Yes, it was at 9:30pm, but who cares when you haven't any air. He diagnosed the problem and gave us three different options. He couldn't come out to install the new unit for a few days, so he set up two portable air conditioners, vented them to the outside, so we would be comfortable. Him and his partner were very friendly, honest, conscientious, thorough and very accommodating. The new unit will be inspected, and Josh will be out in two weeks to check on things. We are beyond pleased with this company.

What an idiot. He reversed wired my Brand New HVAC system and melted the control panel. I found…read moreout after hiring a different HVAC company to come out and figure out what the problem was. He denies doing anything wrong. Do not hire him.

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

Jaylen the professional and Kristi the dispatcher were incredibly polite and helpful throughout the…read moreentire process. Our AC stopped working and they came out within an hour. Jaylen not only refilled our freon, but was conscientious throughout his time in our attic and in our home. We hope to have Jaylen come out for us again next time!

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Had service done on my hvac today, Stacy and Marshall were prompt on time, extremely informative…read moreand answered all questions, were very professional! I would highly recommend their services to anyone!! Excellent work!!

Always dependable and on time. David is very knowledgeable and efficient. I have been a customer…read morefor 16 years and always pleased. He has installed and serviced my equipment impeccably.

We were able to have someone come out within 24 hours. The tech, Drew, was actually early…read more Drew was extremely professional and took the time to explain the issue with out ac. He was also very patient with all of my hisbamd's questions. We wholeheartedly endorse Raleigh HeTing and Air. We would also ask for Drew again!

Won't reinstall existing systems. Will happily sell you a new one though. Sad as why would a…read morecustomer buy a new unit from them as they'd never be able to disconnect it and reconnect it later. It'd be an existing system at that point.

M&R fixed our ancient HVAC unit last fall. We replaced our system with a new one last week, and…read morethey worked for us from start to finish, from sourcing a new unit that fit our house's needs and our budget to delivery and installation. We couldn't be more grateful for the wonderful service and our new unit's performance! They worked throughout a chilly day to get us up and running before a winter storm. Our new HVAC system is AWESOME. Our old unit was too small to heat the entire house, and we had to use space heaters to warm our bathrooms up enough to take showers! That's no longer necessary. We're snuggly warm right now and awaiting a snowstorm in comfort. These guys will treat you right. Miguel kept us updated throughout the search-and-order process through install. He sent us an invoice that outlined and explained every step, with an estimate that was right on target. No ugly surprises or ripoffs here! I can't say enough good things about this business. I highly recommend them. Thanks, gentlemen!!!

Miguel is wonderful to work with! We had him replace a unit last year and another one was acting up…read more(not his work) and he came and fixed it quickly and was honest and helpful.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS