Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

My wife and I have used R and C Services Heating and Cooling to service our heating and air…read moreconditioning systems for almost 15 years. I should have written a review long ago. They are exceptionally responsive, they explain what they are going to do extremely well, our efficient in solving the problems or doing the checkups, and respond quickly to urgent situations. Chris and his staff recently did two projects for us over the period of about a week and a half. They were friendly, efficient, explained what was being done and why and generally provided excellent service. I wholeheartedly recommend them.

THANK YOU, R&C Services!!! My AC quit working at 4 p.m. on a Wednesday & I needed to be in…read moreWinston-Salem for work the next two days, so couldn't be there for a service person. I called the company I have a maintenance contract with--and THEY couldn't help me that afternoon/evening. Called another company and THEY couldn't help. Tried R&C Services--and they graciously arranged to have their boss stop by in the morning, meet my brother there & call me with the estimate so I could approve. As it turns out, another company showed up unexpectedly, and did the work. BUT I want to give credit to Laura, Chris & all of R&C Services for their willingness to go the extra mile. TL; DR: R&C Services goes the extra mile for their customers!! I'll be signing on with them!

I have used them in the past 5 years in three occasions for replacement of AC and furnace. The…read moreowner was here about 3 months ago to look at the system and determine why the filters were black. His diagnosis was that candles were being burnt but he said if the problem continues call me and I will send a tech to look at the coil. Today they sent Norm to check the coil and to determine why the filters are turning black. The coil is squeaky clean and the theory is that they are still burning candles, have verified that candle burning is still going on. The recommendation is to clean ducts next spring or sooner if the problem persists. Good job done by a friendly tech, my only quibble was that the lady on the phone told me the tech would be there between 9 and 9:30 and she had actually allocated me in a four hour window between 9 and 1. I wasted 45 minutes waiting and had to drive back home. Scheduling needs a slap in the hand

Do not think of using this company. They came out on two different occasions and were not able to…read morefix our air conditioning after taking a week for us to get an appointment, and then still charged us. After the two appointments, we hired someone else and he was able to fix the problem immediately. Additionally, they were extremely late to the second appointment and when I called to check to see if they were still coming, the woman who answered was extremely rude and told me they would get there when they get there...

I've had multiple experiences with this company over the last 4+ years. It started off well, until…read morethe problems started adding up. A whole new HVAC unit was installed in my attic by this company, they stepped off the rafters and put a hole in my ceiling. Okay, no big deal, but they fought us and tried to blame us for the hole. They ended up fixing it- thanks. Issue after issue with this NEW system. Replaced the mother board, flushed the system multiple times ($$$!!!) and nothing fixed it. Got a new company out- and they quickly assessed the problem- the thermostat wasn't talking to the system, so a $200 fix and the system is working. Next issue a bit later, the system stops working again. Come to find out there was never a secondary drain shut off installed, a new drip pan was not installed, it was caulked where there were cracks!! So as it filled with water, water leaked down two stories to the main floor and we have water issues on the main floor. They also didnt install the only PVC drain properly. They propped it up so it was higher than the lowest point so water would never drain out of it anyways. ABS has royally screwed us over. I will never work with them again. I highly recommend you think twice before you do, as well.

This is the worst company to go if you are looking for honesty and customer service. Adam has…read moreconsistently lied to us. What kind of business owner leaves the country for over a month without someone covering for them??? We made the mistake of referring him multiple times to friends and family. You would think that he would definitely take care of us, but it's the opposite. We have caught him in multiple lies. We purchased a whole new unit approximately 4 months ago. This summer the unit broke down and we were out of air conditioner in 90 degrees weather for 2 weeks. We had to move out during this time due to the extreme heat. Now this month it's broken down again and we don't have any air conditioning or heat for the last 5 days. We made the mistake of buying a service contract with Adam which is worthless. Don't let this happen to you. Run!! I will be filing a compliant with the licensing board.

This happened last year on Christmas day. Christmas morning entire family was here and the house…read morestarted feeling cold, checked the temp and it was down to 60 degrees. Started calling places but no one could come out for several days. Quality Comfort said they could be here in 2 hours and they were! Turned out to be a frozen condensate line (you'll remember it was 19 degrees last Christmas morning). Andrew also adjusted other issues that were out of spec (e.g. gas pressure) and spent about an hour going over the system. Total cost to come out on Christmas day? $279 which i think is a bargain.

HIGHLY Recommend! Super quick response time, the technician came out the same day....I actually…read moreused Quality Comfort as a second opinion of another service provider who told me the repair would be $3000-$5000 or I could consider a new system ($7000-$23,000). I didn't let the Quality Comfort technician know about the other diagnosis, and do you know, he figured out the problem in less than an hour, had the part on his truck and the unit was up and running for less than $250! Quality Comfort with be our "go to" HVAC guys from now on. Such a blessing to find quality service providers that are fair and honest!!

We have been using 919 Fix my A/C for years now since we moved into our home. We tried other…read morecompanies and they do not compare to the price, professionalism, efficiency, and knowledge of this company. Miles has been the tech each time we schedule a check-up or repair. He is friendly, respectful, and communicates well. He clearly informs us of his findings, recommendations, and potential costs. Occasionally he even relays the information again (to my husband via phone if he is not present) and answers all of our questions. He is patient as we make a decision and always resolves the issue. We are thankful to have found this company and are appreciative to Miles for all his help these past few years. Overall, we have positive experiences with this company and recommend them to others!

They do NOT do a comprehensive review of your system and then come to you with a list of issues to…read moreaddress with a total cost. What they do is they find one thing. Charge you to fix it. Then, find another and charge you to fix it. Then another and another. Total rip off. My tech did not do the easiest check first. Which was check the coolant level. That is where you should start fist. However, he found capacitors and such to be replaced first. I paid $1,500 to have things fixed only to find I had a failed evaporator coil that should have been noticed from the VERY BEGINNING and wasn't. The tech, Santos, should have seen that I had a failed, rusted evaporater coil, when he installed the fist capacitor. It was obvious that was where the coolant leak would have been. We will get that part later. Be careful doing business with this company. Demand a FULL comprehensive review BEFORE paying for anything. Make them list out EVERY THING they found wrong before making any decision. I was strung along in a desperate situation and taken advantage of. When I asked for a refund I only got $350 back. I understand I had a coolant leak. I was not informed of that until AFTER I spent nearly $700 on two capacitors (that costs about $50 for both parts!). It was very convenient that Santos missed the rusted out evaporator coil when he was working on the FIRST capacitor. When the manager came to my house when I made my first complaint he stated, "Santos was a more junior tech and to chalk this up as a learning experience for Santos." That was an expensive learning experience that I paid for. The manager was Miles. The owner JD was not very helpful. JD accused me of playing "Monday morning quarterback" and also backed out of coming to my house to see what had happened. He had Miles come in his place last minute. I suspect that is because he knew his tech was in the wrong and he chickened out meeting me face to face in my home where I was scammed. Do not do business with this company. They will string you along and take your money. This would be a different story IF, and I mean IF, the tech had done a comprehensive review of my system and came back and said I found the following issues and it will cost $1,500 to fix and the fix may be temporary as there is a leak. What happened was we replaced one capacitor and had to agree to pay for it to move forward. Then another bad capacitor was found and had to agree to pay for that to move forward and THEN the coolant was low and had to pay nearly $500 for that to be replaced and had to agree to that and then had to pay for "Stopleak" to be administered. To add insult to injury the the tech, Santos, then had the balls to ask me to pay $250 for a leak check to find the leak AFTER I just put the coolant in and stop leak in. That seemed like a waste of MORE money since I have now, already, put in the coolant. Total scam. Beware!

I got 3 quotes and greenlight was not only the most professional, but also the least expensive…read more Install went well, and old problems (poor drainage)were addressed as well. Overall a good experience.

Great yearly maintenance to catch issues before they happen. Johnny and Peter are very…read moreknowledgeable and fixed our system so we wouldn't have to put in an extra air return on an unusual system.

We had an issue with our AC. They came out when they were scheduled and diagnosed the issue …read more While waiting for a part they were able to have our AC working the entire time . They are now our go to HVAC team!

Pleased with the HVAC replacement system installed by Southern Seasons and its workforce several…read moreweeks ago. From its Comfort Specialist, Tony Parnell, who first visited our home and suggested which system would meet our needs, to the technicians who did the installation, I could not be more satisfied. Technicians arrived on time on the replacement date, worked diligently throughout the day, treated all household obstacles with care, were courteous, explained all aspects of the system's operation and finished the new installation in a clean and speedy fashion. Anthony Johnson was very responsive to all inquiries regarding the system and could not have been more helpful. Without hesitation I would recommend Southern Seasons for their professionalism, responsiveness, knowledge, competitive pricing and overall work ethic to anyone in search of HVAC answers.