When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

Great working with them. From the quote to the actual work, did a great job. Will definitely hire…read morefor all hvac issues

SO how many HVAC guys have only 5 star ratings? Not many. Chris fixed the issue and was on his way…read more No up sale for BS you don't need. BEST HVAC guy in the business!

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

Service call for A/C not working last night - my time window today from 12:00-4:00 PM. It's 7:20…read moreand still no tech nor a call. Same thing happened last time about 9 months ago. Worst service record ever. Not recommended

Had a guy come out in August to give me a quote to completely replace the AC and furnace on my 2nd…read morefloor. He did his thing, we had a chat, seemed like a nice guy, said he couldn't give me a quote immediately as his laptop was dead. Fair enough. Told me to expect it either over the weekend or on the Monday. No quote was forthcoming. I followed up 3 times over the next few weeks to try and get the quote. Finally, to give one last opportunity before I wrote a review, I called 2 weeks ago and was told the technician would call me back that day. Not surprisingly I heard nothing. I can only assume that the tech is assuming this job isn't worth his time as he'll make more elsewhere. Really wanted it to work out with these guys. I know a couple of guys who know the owner/manager and they have alot of good things to say about him. Unfortunately I can't even get a quote.

David has been doing my AC and Heat maintenance for several years now. He is reasonable, reliable,…read moreand does quality work. I've recommended him to friends and family knowing he will do a good job for them as well. David gives me the quote before completing any work to make sure I know the amount. Therefore there are no surprise charges at the end. David even sends me a reminder text in the Spring and Fall when my maintenance is due. That way the work gets done before it warms up or cools down for the season.

David has been taking care of our HVAC for a few years and will continue to call him…read more Knowledgeable, efficient, honest and fair. He's done total replacement, major surgery and quick jobs. He just came out with short notice because my upstairs until wasn't working. He found a couple of wires not connected properly outside. Just like that- fixed.

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!

This business was selected by my warranty company to come to my house for a heat issue that I was…read morehaving. I reached out to my warranty company on a Sunday and I did not expect to hear back from the business until the next day since it wasn't a regular business day. But I was contacted by Janelle later that evening to schedule an appointment at a time that worked for me. Jeff came to my house the next morning during the time frame that I was provided. He texted me with an ETA when he was on his way. He introduced himself when he came inside and put on shoe covers. He did not have a mask on but told me that he would wear one if I had one after I asked him about it. Jeff was professional, personable and kind. He explained what he did and planned to do. The repair was quick even with him having to go to the store to get a part. He also showed me the old part that he replaced. Jeff did not have any receipts on hand to give to me but he did email me a copy later. I have not had an issue since it was repaired. I would recommend them for your HVAC repairs.

Our air conditioning went out on a really hot day. Our Warranty company originally assigned a…read moredifferent company that had ONLY awful reviews, so I called to change it. We were then assigned Mechanical HVAC. I called to set up an appointment and they were able to fit us in the same day. They gave us a 2 hour time slot and even showed up early, which I appreciated because it was close to 90 degrees in the house. The technician was very friendly and explained the issue. It was a quick fix and he was gone. I appreciate the honesty and explanation of the problem. It was a great experience.

This company exceeded my expectations. They were assigned from my warranty company. Shaun came in…read moreand determined I needed a new fan motor. He then went and picked up the part, came and installed it all in the same day!! I'll certainly use them again! Tony D.

We had a new HVAC system and furnace installed in our split-level home between late January and…read moreearly March. Initially, Alex appeared knowledgeable and invested a great deal of time and effort into the installation, which we appreciated. However, we have experienced ongoing issues that have not been resolved. Our home naturally has temperature differences between the basement and upper levels, and while the heating function managed this reasonably well in colder weather, the air conditioning has not. There is now roughly a 10-degree temperature difference between floors, with the lower level significantly colder than the upper level. Despite installing a two-zone system setup, the layout does not appear to be functioning properly for our home. In addition, we reported a noise issue early on. Alex recommended special air vents to resolve it, but these were never ordered or provided. We also purchased a maintenance agreement that includes two yearly service visits. Starting March 3, we made repeated attempts--over 30 phone calls, 30 text messages, and several emails--to schedule our spring service and address these concerns. We have not received a single response. At this point, we are extremely frustrated and concerned. The system does not appear to be properly completed or functioning as intended, and the complete lack of communication is unacceptable. We are left questioning whether Alex has the expertise to finish the job or stands behind the work that was performed. We would strongly advise others to consider these issues carefully before moving forward Still hoping Alex will reach out. Though it doesn't seem likely