This company was so quick to respond. I was very impressed. I give them 5 stars for customer service.

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all operate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier. read more

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set in no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :) read more

They were very responsive, easily set the appointment. Will be happy to use them in the future.

These guys are great! During this last heat wave they were quick and reliable getting us back up and cooling. The office staff were quick and helpful in getting me scheduled and the technician they sent out was knowledgeable and fast to fix the issue for a reasonable price. They are going to be my go to company going forward. read more

We have used Jay's Heating and Cooling for the past 8 Years at 2 homes and I wouldn't call on any other company, including our Home Warranty service. Taylor has been very professional, personable and knowledgable at every visit. Office staff have been great to schedule visits. Of course Jason has been very professional and easy to contact. Very Prompt, honest and reliable. I recommend Jay's Heating and Cooling to everyone who listens. read more

I contacted Jay's for general maintenance on my unit. They were responsive and quickly booked an appointment that worked for me. My technician called before arriving and worked quickly. He was respectful and even removed his shoes upon entering our home without me asking. We don't wear our shoes around the house so this was much appreciated. The cost of the maintenance was reasonable. I will definitely use them again! read more

Home damage restoration company uses them. I had no choice and really wanted my own HVAC company that I've used since 2002. If I could have given ZERO stars, I would have! Home restoration was done while I was out of my home due to no A/C. See the photos--this is how they re-installed my air handler! It's not connected to the vent-duct above. Huge gap between ceiling and plenum which was leaking condensation into the air handler cubby and on the floor. I was away from home and fortunately returned home early and turned off the air handler! There was alot of water on the floor and in the cubby for only being on about 2 hours! My HVAC company said the condensation leak would not have been detected by the auto shut off and continued to leak. If I had returned the next late afternoon as planned, the water/condensation would have flooded my kitchen floor and LR and dining room. The waterlines for Apollo heat (from your hot water heater) were not connected and left uncapped. I would not have had any heat!! I would not use nor recommend them!! read more

Jay's Heating and Cooling - Not attached to any vent-duct. When they turned on the A/C, the condensation dripped all over the floor. - Heating & Air Conditioning/HVAC Near Me - Raleigh, North Carolina

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Dave was outstanding at working with us, helping us understand what was actually needed. Super friendly and knowledgeable. Nobody tried to upsell us on things we didn't need, either here or on the phone. They made every effort to squeeze us into their already crammed schedule and made things happen. They came in, did the job for a fair price and on time. Can't ask for ANY more than that. These folks are now in my contact list as the ONLY HVAC people to contact. read more

Outstanding & prompt service. My heater went out over the weekend. Jason called me immediately from his truck in the car wash to walk me through some troubleshooting. Although the issue was more severe, I appreciate that effort. Taylor came out the next day and was quick to identify and correct the issue. Also very reasonable pricing. Highly recommend. read more

Do yourself a favor, stop looking for an HVAC company and call these guys. Very honest, transparent, and skilled. Priced fairly. We won't be calling anyone else! read more

Lowest bid, got the unit installed quickly, and it's working fine. Very happy with this company.

Quick response and friendly knowledgeable technician. I had my A/C back within 30 minutes at a reasonable price. Even better he helped get it running more efficiently. Will definitely use their services again! read more

Reliable HVAC fix when it started getting cold. Taylor was a great help, knowledgeable, and delivered on time and in budget. They were fast to respond, find the problem, and offer a solution all for a great price. Highly recommend! read more

I had a phenomenal experience with Jay's heating and cooling. They were able to come out quickly and resolve my issue of a clogged drain with ease. This particular clog had caused a back up leak under my house. They were also able to provide additional education around how to perform preventative maintenance and to keep my system working in top shape and to minimize the out of pocket expense for the future. I had a great experience and would gladly use them again. read more

I called because my sytem was out. Someone called me back and said that someone else call me. Nobody called me back waited a full day and its 90 degrees! So I called another place who stopped by with 2 techs and got me up and running with a new outside unit in 4 hrs read more

I found this company on Yelp and am so glad I did. They responded quickly and were able to come out the same week. The technician was great as well! I have dropped the large company I've been with for ~25 years. That's how impressed I am with Jay's service. read more

Our a/c died on a very hot Sunday afternoon. We contacted our regular HVAC guy who was not able to come out until Friday. That wasn't gonna work, so Monday morning I used Yelp to help me find and contact another company. Jason emailed me withing 30 minutes offering to come out Tuesday afternoon. That made us REALLY happy. Taylor followed up with scheduling and letting us know his status 30 minutes before arrival. He not only fixed our a/c problem, but checked the entire system and gave us some advice about how to maintain it. The charge for this was less expensive than we expected. We are delighted with the company's quality work, reasonable cost and the hard-working local owners. It's also terrific to work with a locally owned business that gets their work via referrals instead of the national companies that get their work based on advertising and marketing. Jay's HVAC is on our list for future work AND referrals. read more

Last year I got Jay's Heating and Air to come out to do a spring check up and cleaning on my AC unit. I also asked them to change the filters, which I had, because you have to have a tall ladder to reach my vents. The man was very nice, however, he did not clean the outside unit as I was told, he only used water, not the cleaning spray. I found out recently he even put one of my filters in backwards, so all of the dust and dirt went back into the vents. No air was filtered through this vent at all. When I recently called about it, the lady said oh, well, we can send someone out this year to do a cleaning and check up and see if there was any damage. No mention of any discount or anything since the man last year did not perform their cleaning as stated. I was very disappointed and will not use them again in the future. The only reason I used them was because of their good reviews here. I was not even told there would be an additional 3 plus % charge to use a credit card. This is a Revised review. I received a call from the owner, Jason, regarding my review. He offered to come out and check everything for me at no charge. Wow, was he wonderful. He explained everything about my unit, what it needed, did the checks, outside and inside, cleaned the hoses, advised me about the filters, even gave me a new roll of tape to use on the inside unit. He was extremely nice, and spent a lot of time going over everything. I really appreciate Jason calling me to ask if there was some way to resolve the above issues. His calling me, as he is the owner, represents how he concerned he was regarding what had happened. I wish every business took the time, like Jason, to contact the customer and see if there was anything they could do to resolve any issues. I will continue to be a customer and refer him to my friends and acquaintances. Thank you Jason. read more

I rarely write reviews, only for something exceptional and this is one instance. Jay's people have been great. They're prompt, polite and professional. Had an ongoing furnace problem that they worked on with only a single service call charge, which is more than fair. They explained the situation and are now my only HVAC vendor. I recommend them without hesitation. read more

They were fast to respond, I had a vibration in my fan unit, Shawn came out and had my system running smoothly again in no time. Service was great and great customer service. read more

Can't recommend Jason and his company enough. He's provided fast responses to service calls and honest repairs at great prices at more than 20 properties for me over the course of the last 5 years. This stellar response time and service includes inclement weather when we've had snow/ice events and during the hottest days of summer. He is my go-to for HVAC services in Raleigh, and I'm glad I found him and his business as early as I did! read more

Prompt , honest service ! My heating issue was explained and all My questions were answered in simple language . Very knowledgeable . Reasonable prices . read more

Absolutely Amazed at the service I received today. My HVAC system wasn't spinning. I thought I might need a whole new HVAC and would have believed it if that was what I was sold. Luckily I called Jay's and they told me that I just had a faulty capacitor. I was prepared to be quoted something outrageous, but there price was more than reasonable. Great service! read more

I heard of Jason about 3 years ago from a local community board. My AC wasn't working in my rental property and I called Jason. I shopped around and his prices were good, in addition he was able to get out to my rental the next day and fixed the issue. Since that day I've called him to help out every year and he's been on top of it. His team is very responsive and has not failed me yet. This year I had to replace my entire AC and again Jason and team did a great job. He was honest, gave me a good price and didn't try to oversell me. The entire process was painless and I definitely recommend him! read more

Jason just left my home and gave me such professional advice on my old HVAC unit. He suggested I most likely could get a few more years out of our upstairs unit by adding more Freon. I was looking to replace it. Albeit the unit is 24 years old, new units are not made to last like older ones. He spent a lot of time going over the workings of the unit and even tested my lower unit every thing at no charge. Thank you Jason, will work with you in the future when the time arises. Thank you, Lynn read more

Jason came out and installed an ecobee for me. Not only did he get the job done quickly and right, but he provided me with great tips and info on how to maintain my very old hvac. As a first time home buyer, I greatly appreciated this and it really showed me what an honest and trustworthy company this is. I'll for sure need to replace my hvac in the near future and I'm thankful I can give Jason a call and trust that I can get it done right for a very reasonable price. read more

Very helpful and knowledgable. Creative in helping us design hvac for basement. On time, courteous, great for maintenance amd new install

Jay's heating and air conditioning has been a breath of fresh air to deal with. I have never felt more secure on decisions about what needs to occur and what DOESN'T need to occur with my system. I have used them over the past few years and every time I need them they were there for me almost instantly. I'm happy to say I have never had to use their emergency service but they usually schedule me in next day. Taylor is amazing! He teaches you as he evaluates what the issue may be and he never never tries to upsell me. Today there could have been two major problems with my system. I suggested we just go ahead and fix both things and he said but it might not be either. So he suggested a watch and wait approach because he got it working just fine for now. I know for a fact that with one of their competitors we would have replaced those two things and probably more. I LOVE THESE GUYS!!!! they are the real deal. They take good care of their customers. I highly recommend them!!! read more

First time using Jay's and I would recommend to family and friends for sure!! I never expected same day service, since it's summer and prime season for AC breaking. Tech showed up and was very polite and even explained how my system worked and answered questions I had. Got me squared away in less than 45 mins! Long story short. Locally owned and operated and performed above standards. Do not hesitate to contact Jay's if your HVAC isn't acting right! read more

They communicated well and fixed my air conditioner quickly and with fair pricing. Very professional. Highly recommend.

Responded quickly through Yelp for a request for a quote for a maintenance call. Price was very competitive. You have to call to schedule. Technician showed up when he said he would. He seemed knowledgeable and completed the service call in less than an hour. read more

Called at 3 pm Monday when upstairs AC stopped cooling and the owner, Jason, was here by noon the next day, even though I called him back and told him "no rush" because the AC had started working after turning it off and back on again. He quickly diagnosed the problem, fixed it, and very clearly explained steps to keep it from reoccurring. All this despite the fact I called him out of the blue, having never done business with him before. And to top it all off he gave me a fridge magnet! Another satisfied customer. read more

Great service & reasonable prices. Very prompt service as well, we called at 8a & they arrived by 11a. Consumers have to be careful when it comes to HVAC because some companies will give you false diagnoses to increase the costs. The techs at Jay's are very trustworthy and showed me everything that needed repaired. read more

I called and was sent a text message in return. I responded and Jay got back to me quickly. He happen to be in the area and stopped by. Fixed our AC, gave me some good advice, and the price was very reasonable!! I would totallly recommend them. read more

I have lived in the Raleigh for many years and, as much as possible, I try to do most of the maintenance and repairs on items in our home myself. I try to know my limits however, especially with regard to safety. Recently I had a problem with the oldest of our two furnaces. After doing my best, it still would not provide heat. I checked Yelp and selected Jay's Heating and Cooling as our first choice. I called Jason and he came to our home quickly. He soon found the relay that was at fault, fixed it, and then spent almost an hour inspecting the rest of our furnace inside and out. At each step he told me what he was doing and gave me evaluations of the condition of our furnace (with regard to heating AND air conditioning). In the end when I asked him what his charge was going to be, he said that there would be no charge. In essence he said that he did not believe that he had done very much. I disagree. When he came we had no heat; when he left we did. We will need some maintenance of our air conditioning units in the spring. Guess who we are going to call? When we called Jay's, Jason came out quickly. More important I found him to be genuinely interested in helping us, very knowledgeable, willing to answer questions, and (very important) honest. I believe that his prices will be reasonable as well. read more

Used Jay's twice for A/C repairs! Both times they were able to visit next day, found the problem within a 1/2 hour, and were able to get the A/C working again! We appreciate it during these hot summer days! read more

I have had them over twice to service my a/c unit and I feel confident that they are not out to take advantage of the customer. Response times are excellent. The technician used everything in his arsenal to fix my problem and the price was very reasonable. I would not hesitate to call them again and highly recommend them to everyone. read more

I have never reviewed a company, but really wanted to for the service I received. My AC went out on a Friday and I called several companies that could not visit until Monday. I contacted Jay's Saturday morning (by finding it on Yelp) and was hoping for same day service since it was reaching 90 degrees. They contacted me very soon after and they were able to make a visit the same day. They kept me informed as to when they would stop by and, when Taylor arrived, he was very nice and polite. Thankfully, all I needed was freon. Freon for my older unit is pretty pricey but is the standard cost from all the companies I called. The service fee was $75 and he was in and out of my condo within 10 minutes. Overall, great service and speed. I will certainly use Jay's again if needed. read more

Jason was recommended from a friend. I called in the evening and he was there the next afternoon. He called 30 minutes beforehand so I could leave work and meet him. The first thing Jason did was show me a few setting on my thermostat that would save me lots of money on my heating bill. Then he went to check out my broken AC. He said I actually needed an electrician because the problem with my AC had to do with the breaker. He immediately set up an appointment with the electrician and they were there within the hour. Jason then did the maintenance service on my AC (which was needed - it had been a few years) and charged a very reasonable price. My AC was up and running and well maintained by 5 that day. Thanks Jason!!! read more