Reliable Heating and Air is a very impressive company that fully supports the equipment it provides and especially its customers! Our 1-year warranty service was OUTSTANDING in all respects. GERARDO is an awesome tech that answered all of our questions & checked/ adjusted the AC Airflow set up & equipment. Our system has worked much better with more consistent temperature throughout the house after his changes. We also think our monthly bill will be less. We truly appreciate Reliable's first year FREE service calls. They helped us understand our system better, how to reduce costs, & basic maintenance that we can do. We've never had AC service like this for the many other homes we built/owned in 50 years. read more

Inexpensive maintenance but $878 for an $81 condensation pump and cleaning the drain pump was way too high. I hired another smaller company and paid half! read more

More like unreliable Heating and Air. This company is a joke. My apartment complex contracted Reliable AC and my new unit installed in April has failed 3 times so far. Condensation keeps building and will trigger what is known as a float switch and shut off the entire unit. 4 different technicians came by to try and fix it. The last one came Thursday 7/9/2026 and it failed this Saturday! One technician just said I don't have the tools to fix this and left. Whatever you do don't hire these people for any service. They are incompetent and unprofessional. read more

Reliable Heating and Air - A new AC unit already failing - Heating & Air Conditioning/HVAC Near Me - Knightdale, North Carolina

Reimagining Comfort in My Two-Story Home: An HVAC Upgrade with Reliable Heating & Air Over several seasons, I've worked with Reliable Heating & Air to fine‑tune the comfort ecosystem in my two-story home. Targeted IAQ upgrades and system tweaks brought measurable gains. Together, we made real progress toward my comfort goal: reliable, unobtrusive, and just right. That said, my original multi‑zone setup, with one air stream and damper controls, had its limits. As someone sensitive to airflow, humidity, and temperature shifts, achieving consistency across two floors was a constant challenge. Recently, a new path forward emerged: independent HVAC systems for each level, each with its own IAQ features. This approach promised more direct control over airflow, temperature, and humidity. As a bonus, one system could keep the house comfortable if the other ever needed service. This new setup felt like the right call for lasting comfort -- and a substantive project. Jordan, from Reliable, took the lead on this project with his no‑pressure, facts‑first approach that always puts me at ease. I've worked with him many times and trust his expertise completely. He listened carefully to my input and created a straightforward plan tailored to my priorities. We moved from our first discussion to the start of work within two weeks. The Reliable team completed the installation in 2.5 days. Edwin did an excellent job building the attic platform in a matter of hours. Then, with extraordinary craftsmanship, Maricio and Farlyn installed the HVAC units and IAQ elements, working alongside an independent electrical team. As this was a retrofit, I anticipated some disruption. However, the crew executed flawlessly, and my home stayed clean and livable. The new HVAC and IAQ systems are now seamlessly integrated into my home's solid build. What a game-changer! The difference was immediate: temperatures stay even across both floors, humidity holds steady around 42 percent, and airflow feels balanced without strain. The thermostats run smoothly in auto mode, requiring little oversight. Importantly, everyday life feels easier -- cleaner air, better rest, and more energy. This type of project may not suit every home, but for anyone struggling with consistency or comfort balance, it may be worth exploring. Reliable's team can help you evaluate whether this setup makes sense for your space, budget, and goals. For me, this was the best comfort decision I've ever made. It completely transformed how my home feels -- balanced, calm, and truly mine again. I'm grateful. Many thanks to Jordan and the Reliable crew for their professionalism and expertise. For Raleigh homeowners seeking dependable comfort solutions, Reliable Heating & Air is an outstanding partner. 5/5 stars -- genuine expertise and a happy homeowner. read more

We paid in advance for a service plan. An hour before our scheduled service appointment they contacted me to let me know they could not come that day, even though I had taken the day off work because another customer needed a service. They then scheduled another day later in the month to provide service and told me they could come between 8am and 10am so that I would not have to take the entire day off of work to wait for them. Halfway through that time window, I had not heard from the company or a technician saying they were on their way. I called the company to find out what the technician's ETA would be. I was told the technician's truck had broken down and he needed to switch trucks and they couldn't tell me a specific time that the technician would be arriving. After paying in advance and blocking time off work twice, this is a huge disappointment. I would not invest in a service plan with this company or use this company. read more

Tech did a thorough job. Trinity in the office was very helpful with billing questions.

Gerardo was professional, polite, and answered all of the questions I had. He described to me the genesis of odd odors from air vents and the devices that could be installed if desired. Luckily he could find no discernible issues with my system. read more

Reached out through Yelp and they responded immediately. I set up an appt for that day. My mom is elderly and her thermostat was reading an error and not working. I thought about switching it out myself and thank god I didn't. There was wiring issues that caused the whole unit to go out. He was able to complete some of it that night but had to come back the next morning which he did even after being paid for the job ahead of time due to me being at work. Their pricing was definitely a good value for all they did and Antonio was super professional and also a real nice guy! I will definitely be using them to service my A/C unit annually in my own residence as well as my mom's house. I would definitely recommend them. Reliable, friendly, honest and affordable...: what more could we ask for?! read more

I hired Reliable to install a number of components to our system (whole house humidifier, UV sanitation, and air filtration). Wally (Oswaldo) did a great job. He was professional, and courteous. The Builder used Reliable to install the HVAC, so when we called in on a couple of warranty issues, they were prompt, and resolved the issues to our satisfaction (Chris on the first, and Antonio and Juan on the second). They may not be the least expensive, but I think they provide a service commensurate with their pricing. We also have a maintenance plan with them and I trust they will provide the same professional service in the future we've come to expect. read more

We hired Reliable because our HVAC unit stopped working and was in need of replacement. They were recommended by our subdivision neighbors that used them as well. They also had had competitive pricing that was lower then some of our other quotes.We had some issues arise with install but Antonio at Reliable has worked with us constantly to make sure all issues were resolved. Antonio and Deigo have really put in a lot of time and effort to make sure all of our concerns and expectations were met. A huge thanks and after the services they provided to rectify the issues we will continue to use them for service. read more

I put in a quote request and received a response the same day to set up a consultation. It was very easy to schedule online and we received ongoing responses. I loved getting texts that showed who are technician was and that he was on his way. Antonio was great. He did a very thorough look upstairs and gave us different options. We needed our HVAC system replaced and while they were not the cheapest quote, all the additions were worth the price. The subcontractors were quick and respectful of our property. Antonio came back a week later to answer some questions and he double checked the work. The returns were not expanded per the contract but they are working to correct that quickly. We have the maintenance contract and I look forward to working with them in the future! read more

Reliable and excellent service. I've been using them for 6 years. They are very dependable. The quality of their service team is very good

Still waiting for Technician Call Back after two calls and two weeks. Just had a simple question. Office says they are too busy to contact customers. They weren't too busy when they signed me up for a 10 year contract 6 weeks ago. read more

AMAZING experience from beginning to end! I'm moving into a new condo and theis my first experience with getting a new HVAC...I had no idea how much it entailed! Between being up on the roof and working for hours to doing the installation in my unit, these guys were never anything, but professional, friendly and kind. They truly went the extra mile and we're always mindful of being courteous and working well the other workers around...They treated me like family and treated my new home like it was theirs...I wish I could give them 10 stars! I highly recommend Reliable!! read more