I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

Great job! They explain everything they are doing and give you the chance to ask questions. They…read moreare very knowledgeable and professional.

Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

Everyone from the Comfort Monster team was incredibly professional, trustworthy and friendly. They…read moreworked quickly to assess the problem, provided a quote for repairs and replacement, helped me understand the different systems available and were quick to schedule the installation. I loved the Comfy Install Tracker emails that clearly kept us in the loop on important dates. Alex was a huge help in explaining our options for new systems. Reynaldo, Shayne and Nicholas did a great job on installation day, helping to keep my home clean as they transported equipment up and down from the 3rd floor attic and were super nice to my family. I had very clear and friendly communication from Fancy about our quality review and Duke Energy rebate. Steven was also great when he came by for a final inspection of the new equipment. Thanks!

I lost cooling last night & called Jays early this morning. Dave came out promptly & had me all set…read morein no time. He answered all my questions & did a great job! So grateful for Jay's fast and courteous response :)

They were very responsive, easily set the appointment. Will be happy to use them in the future.read more

Reimagining Comfort in My Two-Story Home: An HVAC Upgrade with Reliable Heating & Air…read more Over several seasons, I've worked with Reliable Heating & Air to fine‑tune the comfort ecosystem in my two-story home. Targeted IAQ upgrades and system tweaks brought measurable gains. Together, we made real progress toward my comfort goal: reliable, unobtrusive, and just right. That said, my original multi‑zone setup, with one air stream and damper controls, had its limits. As someone sensitive to airflow, humidity, and temperature shifts, achieving consistency across two floors was a constant challenge. Recently, a new path forward emerged: independent HVAC systems for each level, each with its own IAQ features. This approach promised more direct control over airflow, temperature, and humidity. As a bonus, one system could keep the house comfortable if the other ever needed service. This new setup felt like the right call for lasting comfort -- and a substantive project. Jordan, from Reliable, took the lead on this project with his no‑pressure, facts‑first approach that always puts me at ease. I've worked with him many times and trust his expertise completely. He listened carefully to my input and created a straightforward plan tailored to my priorities. We moved from our first discussion to the start of work within two weeks. The Reliable team completed the installation in 2.5 days. Edwin did an excellent job building the attic platform in a matter of hours. Then, with extraordinary craftsmanship, Maricio and Farlyn installed the HVAC units and IAQ elements, working alongside an independent electrical team. As this was a retrofit, I anticipated some disruption. However, the crew executed flawlessly, and my home stayed clean and livable. The new HVAC and IAQ systems are now seamlessly integrated into my home's solid build. What a game-changer! The difference was immediate: temperatures stay even across both floors, humidity holds steady around 42 percent, and airflow feels balanced without strain. The thermostats run smoothly in auto mode, requiring little oversight. Importantly, everyday life feels easier -- cleaner air, better rest, and more energy. This type of project may not suit every home, but for anyone struggling with consistency or comfort balance, it may be worth exploring. Reliable's team can help you evaluate whether this setup makes sense for your space, budget, and goals. For me, this was the best comfort decision I've ever made. It completely transformed how my home feels -- balanced, calm, and truly mine again. I'm grateful. Many thanks to Jordan and the Reliable crew for their professionalism and expertise. For Raleigh homeowners seeking dependable comfort solutions, Reliable Heating & Air is an outstanding partner. 5/5 stars -- genuine expertise and a happy homeowner.

Tech did a thorough job. Trinity in the office was very helpful with billing questions.read more

Josh and Angel were both extremely professional, friendly, and helpful! They showed up on-time,…read morewere very efficient and tidy, and took the time to explain to me what was wrong with the ducts in my home and what they had done to fix it. I was immensely grateful for the clear explanation, honesty, and their hard work. I would recommend EnviroAir in the future!

The technician did a great job and explained what he did well. Our bathroom fan started working…read moreagain after he removed the hair that was stuck up there. Advised on a reasonable interval between cleanings. Overall highly satisfied and believe the service was the best available value.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

I do not complete many reviews unless they are completely positive, however, Weather Master sent…read moreseveral requests for me to complete a review so here it is. My Lennox system never worked right in my brand-new home. Heating and cooling varied in different rooms and the emergency heat would not come on automatically when required. The Weather Master television advertisement claim if you get the regular inspections you can keep your system maintained and prevent breakdowns so I set-up the six month inspections and maintenance. Technicians were sent to perform the 6-month maintenance inspections and recommended multiple solutions costing over $1000, none of which solved anything. Last year the unit stopped working completely. The technician took the time to evaluate the entire system and found what he described as installation issues (not installed by Weather Master). These issues reportedly caused damage to the main board and some other parts. I was informed they had the parts in stock and would be back the next day. As the day wore on, no return with the part. I called the main office and was informed the technician was on other calls and would get to me that day. I spoke to the Office Manager to inquire why they didn't complete one service before moving on to other customers as I still had no heat and was staying in a hotel. The Office Manager was rude and told me lots of customers had no heat and I was lucky they even had the part as other customers were waiting six months, and the technician would be out when they could get there. In the end, it cost me another $900 even with warranty coverage, but he did solve the breakdown and the emergency heat problem. I have stayed with Weather Master because they are the approved warranty repair for Lennox and I can request a specific technician now that I found one that does more than a cursory inspection and try to sell something. If you have an issue, do not ask for the Office Manager.

I'm surprised so see varying reviews bc I purposely came here to praise them. We had a few issues…read morewith our HVAC systems a while back and used ANOTHER major company who only seemed more interested in selling us things vs fixing the root problems. That's when Weathermaster came in. Every guy they've sent out for maintenance and to repair anything had been nothing short of professional and honest. It's refreshing to be able to trust a company with a very large investment for our home comfort.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Called back quickly and follow-up was great! Was able to come out the next day. Will definitely use…read moreagain if needed.