Arrived at Tijuana airport at 6:30a for 9:30a flight. It was very busy and didn't get through CBX and to the Volaris counter until 9am. They told me I was too late to check my bags even though plane didn't end up leaving until 10:15am. Great that their prices are low but doesn't help if you can't get on your flight. Told me they couldn't refund my ticket, that instead I had to call 800 number that is closed on the weekends. Answer I kept getting is that "this is our process, I'm not authorized to do anything else" read more

Absolutely despicable profiteering from the Covid crisis. After being a loyal fan for 5+yrs, I was horrified by this airline's profiteering. I had to cancel an upcoming trip due to an imposed quarantine for my son and tried to get the tickets refunded or a voucher. Although Volaris will provide a voucher, it is only valid for booking in the next 30 days and the purchase price will be reduced by the taxes I paid as well as my upgrades to the ticket. Basically the airline is skimming ~20% percent as profit due to the tragedy of the Covid outbreak. All other airlines are offering a full refund for affected travel. Last time I will EVER use this airline. Absolutely disgusting behavior. read more

So I traveled using Volaris Package deals through there website. Went for a short but sweet trip to Mazatlan. We flew out of Tijuana on a direct flight to and from Mazatlan. Flights where on time and workers where attentive. I will definitely fly again with Volaris and there prices are great. Just understand, "You get what you pay for"..... read more

Volaris - Airlines Near Me - Tijuana, BCN

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This airline truly is horrible. I've waited 5-6 hours for my flight and they keep changing the time to go on the flight. They don't even know the status of the flight, a bit irresponsible. I feel very tired as I have been waiting since 10:00 pm but it is 2:00 am. They have nothing in control and overall, need to do better. They don't know when the flight is coming and they are assuming when it's coming. read more

Stay away. As for the moment the amount of cancellations of flights is horrible. The experience is horrible all other flights continuing with route and here volaris leaving ppl stranded of all ages. Airport filled with kids and elders sleeping all over the floor. Be safe and just fly with other airlines. read more

Worst airline ever.. don't think about wasting your money in this piece of shit.. workers don't help you for shit. They don't deserve a start but I have to continue posting this message.. don't want your money.. I'm dead serious.. read more

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This business is horrible. Last year Volaris was having a sale. I called the airline to see how the sale worked since I wasnt sure if I could go on vacation on a specific date. The airline worker told me that I could change my flight to another day for a small fee. I was like awesome, I can do this! So I ended up purchasing my flight for 176dlls. I called the airline to change my flight date and the volaris staff member on the phone told me it would be 498dlls to change my flights. That is ridiculous. I told the volaris staff member that I would end up paying more money to change the flight than what the flight actually cost me. The volaris staff member didnt care. AND...while we were talking on the phone, I went on my computer to see how much the tickets would cost for those specific dates I wanted. The flights would end up being 325dlls. LESS than what they want to charge me to change the date. I told the Volaris worker and again, he didnt care. This airline is unprofessional and all they want is your money. I will never use them again read more

Hello, After almost a week of attempting to reach assistance, I received an automated message to go to my trips page and change my flight. Your instructions were to change the "return" flight first before changing the departure flight (not sure why you need to change the return flight first weird) I did and was able to change the return flight but now unable to change the departure flight. My flight is to leaves TODAY April 3, 2020 from Tijuana to Culiacan and for almost a week have not been able to speak to someone or allowed to just change my flight as states on your site! You are not answering phone, emails, messages via Twitter or Facebook and have thousands of messages from irate customers in the situation as me. Your false advertisement that you care about your customers is pathetic. Please respond and assist your customers. I have filed a complaint with US DOT, BBB, Mexican Profeco (sure that won't help) and my credit card company. Praying that my CC company reviews my endless emails, call logs, FB Messenger message and Twitter messages and can get me back my $900. You guys are thieves taking advantage of the situation. read more

The customer service on this airline company is horrible. If you have an issue, you have to download WhatsApp and attempt to communicate with someone. It took 3 hrs and I had to go back and forth with them a couple of times. Altogether it spent 9 hours gettysome simple questions answered. You CANNOT-CANNOT talk to a real person. read more

WORST CUSTOMER SERVICE EVER. They will charge you extra 40 usd for ANY bag that is beyond The VERY SPECIFIC MESUREMENTS OF 35cm x 20cm x 45cm as a "personal belonging" and your purse counts as one !!!! That's smaller than the common carry on. So if you have a purse that's it!! Nothing else is allowed without EXTRA CHARGE!! They are rude and negative. They try to trick you anyway they can to get mor e money out of you. read more

I hate to give even a star !!!! This is the worst they overbooked all the time !!!!!!!! And then they act like they don't know what happened very rude people also not compassionate at all have to wait the whole day and might not even fly read more

DO NOT use this airline! They are horrible! I had to reach out everyday for a month to create new "tickets" to ask for a refund. We were suppose to fly out to visit my boyfriends family with his mother who is currently undergoing chemo. At her last appt before the flight her Dr informed her of the coronavirus and told her she should not fly as she is considered high risk. After explaining all of this to Volaris multiple times they declined my request and only offered a credit that would be taxed to my boyfriend for him to use within the next 30 days! Who is going to plan a trip while the world is under quarantine! read more

From a flight from Tijuana to Guadalajara for the first time ever...They were very rude and even cancelled my moms ticket after she asked them what their name was because of how rude they were, Itzayana, Dayanara), in the airport they were looking at the shampoos we had and put them in a separate pile (for them to take home because the others they didn't care about they put them on a different side). After the two girls cancelled my moms ticket the man at baggage claim was very rude as well and said we weren't going to pass by with our luggage anymore no matter what we wanted to do. After we had to change our flight because of how late volaris made us they even put our tickets in separate sections when we paid for our seats to be next to each other, mind you this was my first time on an airplane ever so I was very nervous and scared especially being around people I didn't know and I'm afraid of heights as well... After talking to the flight attendants as well to try to at least sit next next to my brother or mom they kept brushing us off and kept saying after this you can move or after this, in the end they said someone else had sat there. Talking to customer service on the phone was very rude as well and said they had no record of us buying the flight insurance to be able to change our flight ticket in case of anything, all in all worst experience ever, volaris is very rude and do not care about their customer satisfaction at all, never again will I fly with them again or go through Tijuana airport either. Would never recommend it , they need to fix their attitudes, customer service, etc. read more

The worst customer service I've ever had to deal with. They couldn't even change my dates for a flight due to covid correctly and try to charge me each time THEY made a mistake read more

Volaris - please help! I need to cancel my three (3) flights with Volaris beginning Friday, April 3, 2020. Coronovirus has forbidden travel. The website can not find my confirmation numbers, gives a phone number to call - have called at least 20 times, probably more. The phone rings and rings - NO answer, then the call disconnects. Volaris has the absolute worst customer service. I DO NOT want to lose the money for these three flights. How can I cancel when your website does not work and you will NOT answer your phones. PLEASE HELP read more

Evítense el dolor de cabeza estrés y pérdida de tiempo son los peores para ayudar servicio a cliente horrible. Ninguna de las agentes nos pudo ayudar última vez read more

There is no customer service in this airline. They have an email @tuExperience that is worthless. They charge you for everything, you can carry with you a little briefcase where your computer fits, anything else - you have to pay for it. You want a window or aisle seat - you have to pay for it. You need water, you have to pay for it. Anything you need, you pay for it. I got a voucher for 2000 pesos and although I did everything I needed to do to use it, I was unable to use it and the company doesn't even respond to my messages. The only reason why I continue using it is because this is the only airline with direct flight to my hometown otherwise, I would scrap it all together. read more

Worst costumer service ever, they don't even want to take my calls and deny me to talk to a supervisor! They damage my baggage and don't want to talk responsibility! Somebody help me read more

We used the Tijuana bridge to enter Mexico. Once we checked in Volaris delayed our flights twice. We waited for 2 hours. They informed us that they can not accommodate our flight to Guadalajara since they delayed the flight so we would miss our connecting flight to Cancun. So then told us EXIT into the front of the TIJ airport. We stood in line for an HOUR (my feet are exhausted), and they lacked communicating what was going on! The friends we made throughout the last 3 hours of waiting informed us that they usually use Volairo for their flights and that the fog at 6:00 am may have contributed at first but they suspected more going on since EVERY OTHER AIRLINE BESIDES VOLAIRO was flying in and out. Then Volario informed us that we needed to exit the terminals and go into the beginning of the TIJ airport. We did as we were told they couldn't not accommodate us with a flight till the next day!! So we asked for a refund and were told by Laura that she would make a comment in the system and that we get one when we call customer service. In order to fly with Volairo we would have had to wait till the following day although we had already paid for 1. Our flights and 2. The bridge tickets round trip. We called customer service explained the situation. We were AGAIN promised a refund by the representative however, he was missing a comment that Laura had told us she wrote in the system! We had to go back to the counter in which Laura seemed confused as to why they didn't get the comment... I then let her talk with customer service on the phone. Just when I think they might make things right she then says no refund and hangs up with the customer service representative before I could get a chance to speak with them again! Since we would not be flying with Volairs we went to get our bags. We got 1 bad back however, my husbands bag was on a flight even though we never even flew anywhere!!!! They also wouldn't let us both go back to find out bags. Matt went back to find them while I stayed behind. I felt so unsafe being left behind. When we We then called customer service, they told me we could have a refund and then told us we couldn't have a one. So now we are in the front of the airport and now needing to get back to the Bridge so get back to the USA. In order to do that we had to throw away over $100 of beauty products to get through security. Still no refund but they offer us vouchers... we will see if we even use them. I don't want another vacation ruined. read more

This airline really is so unprofessional there is not one time I have taken a flight with them and it went well. They always have delayed flights, rude staff, suitcases are treated like garbage. My aunt got her Versace perfume stolen from this airline staff. My dad got his knee injured by a negligent, careless flight attendant while on flight. The flight attendant was pushing his food cart through the aisle and bumps his cart into my dads knee without any apologies he leaves. Reasonable prices but not worth the service ‍. read more

I would give this zero stars if posible I've had the worst experiences with them planning a trip should be exciting but booking a flight with them is a nightmare and the worst part is that I bought the v club which seems to not be active and I've called only to be told they can't help the only way to reach v club by volaris is to email them which i did 2 months ago and I'm still waiting for an email back i have oficial given up on this airline read more

Volaris - Airlines Near Me - Tijuana, BCN

On our trip from Ontario, California to Cancun last month, we were instructed to pick up our luggage in Guadalajara, go through customs, and recheck our bag to Cancun. We did what we were told and missed our flight on account of long lines. Volaris made us pay for a new flight: $400 for the two of us and bags. Volaris refused to take responsibility for bad instructions and their long line in Guadalajara. DO NOT FLY VOLARIS. They do not care about their customers. read more

don't waste your time getting a flight through Volaris. they are crooks they cancel your flight and charge you extra and don't even refund your money back. they have poor customer service. very unprofessional. your best bet is to pay the extra 100 bucks to flight out from an American airline. and stay away from driving out to TJ they will charge over charge you for leaving your car in their parking structure. and all the taxi drivers are out to get your money. your best bet is to stay away from TJ. this Airline is trash. read more

This has got to be the worst airline in the world. And i have Flown all over the world to China to Hong calling to Philippines to Columbia all over Mexico and even Cuba I mean I are lines but this particular line is the worse in the world not only other always late but their service is lousy their airplanes are all their airplanes actually stink if you ever want a badd worst nightmare fly and this plane you'll regret it. And to make things worse my luggage was missin my new camera so I went to what others to folly complaint and they said there's nothing they could do that the $500 waterproof camera they stole don't fly this airplane. read more

I am reviewing Volaris (airline), and CheapOair.com (travel booking) for this experience. This trip was for my elderly mother, and I tried to cover all my bases, but unfortunately I was misinformed by both companies before and after the initial flight took place. After several calls were placed to verify checked-in luggage before and after booking with CheapOair, I also called Volaris and was told the same thing - she would be allowed 1 piece of luggage free of charge. So imagine my dismay when I find out that she was charged for her single piece of luggage, and she was told at the Volaris Check-in counter that it was because it was overweight (it was not), then when she argued that it wasn't, she was told it was oversized (again, it was not), then when she argued back that point, she was told that her fare was the cheapest allowed, and that she had to pay more.... Volaris first told her it would be almost $30, when she asked to speak with someone else that person told her it would then be almost $60! My mother asked for a supervisor, and that person settled at the first price given... so what am I supposed to think at this point??? I called Volaris on my mother's behalf, and am told by a CSR that an overcharge had been made in error and was offered a 1 year credit voucher for future travel. I declined it and asked that her money to be refunded, because it a credit voucher was too impractical for someone who wasn't expected to travel within a year. I was told that an investigation would take place, and that I would receive a follow-up call with outcome in 5 to 7 business days... the call did not come. I called a day before her return flight to find out how Volaris was going to make this right, and was finally informed by a CSR that CheapOair had not included the check-in luggage price into the fare. I Immediately called CheapOair to verify the information, and it was confirmed correct. After everything is said and done, I spent hours being on hold, and was not given the correct information that could have easily helped me avoid the embarrassment of my mother getting inconvenienced for something that was not her fault, or her responsibility. You would think that the story is over at this point, but let me tell you about the return flight home for my mother... it gets worse! My mom happened to weigh her check-in luggage with Greyhound before she got to the airport, and it was 15kg. When she got to the Volaris check-in counter at Tijuana Airport they weighed the same luggage and said that it was over (the limit was 25kg), and that she would have to pay for an additional piece of luggage; however, she didn't have enough money to cover this unexpected expense, and rather than letting these crooked a-holes make her miss her flight, she managed to buy a cheap carry-on bag at the airport store and cram as much of her belongings into it as she could. My mom had to abandoned her very decent luggage, and a few other valuables (including a very nice Christmas gift) in order to finally board the plane just before Volaris closed the gate. My mom also called these bastards thieves to their faces before she left the counter, and told them God was her witness. I STRONGLY DISCOURAGE ANYONE FROM USING THESE COMPANIES... WITH BETTER CUSTOMER SERVICE TRAINING, AND A MUCH NEEDED 'CUSTOMER FIRST ATTITUDE' THIS DRAMA WOULD NEVER HAVE HAPPENED. I also hold CheapOair equally responsible, because their initial misinformation helped set the stage for this big mess. I would give a zero star rating to both companies if I could, but I have to at least give a 1 star just to post this review. I tried to find CheapOair.com to post this under them as well, but was unable to find them through Yelp.com. read more

Jose Gomez from Volaris Tijuana should get a bonus for the 2000 pesos he stole from my family. He went so far as to weigh our carry ons and charge us 500 pesos for each one while every other attendant didn't do that to any of the other passengers. I guess blonde hair in Mexico means money because this asshole took the cake for 45 minutes while there's a super huge line going all the way through the airport...era una Linea de caracol! I would estimate atleast 200-300 people waiting and watching us sort through our stuff to Make them 10 kilos each. Like really?... here's the proof in pictures. Our bags have purple tags on them meaning we paid, while everyone else's have nothing. I'm sure their bags weren't weighed or charged for and they weren't embarrassed like we were. Worst customer discrimination ever! Estoy tan enojada con volaris! Nos cobraron por maletas nomas por ser gueras. Todos Los de mas no les cobraron nada ni hicieron que Sacaran nada. Lo pior de servicio al cliente. Las fotos de nuestro equipaje y en la otra foto El eqipaje de Los de mas clientes. No es justo nuestro tratamiento. No vuelen volaris. read more

Volaris - Purple paid tags - Airlines Near Me - Tijuana, BCN

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Worst airline Ive ever used. You even have to pay for a carry on. Incredible but Airport people are not well informed and they are helpless. DONT FLY ON THIS! Lo barato sale caro read more

Worst customer service. Flight with a different airline if you can. Make you get exactly 2 hours or more before the time of your flight.

I would put zero stars but it won't let me. I would NEVER book with this air flight again. They changed our gate number 20 minutes prior to our flight departing. Our boarding pass said a certain number along with my check in bag. We arrived early and we're ready to board our flight. Once we were about to board, the flight attendant then told us we were at the wrong gate. We ran to the correct gate and the plane was still there but the doors were closed. They didn't let us on. Once we got to the customer service they were very inconsiderate and tried saying it's our fault. I have never experienced this before. There were other people that also missed the flight because they decided to change the gate number last minute. Spend the extra bucks and book with a different air flight It'll be worth it. I definitely learned my lesson. They will never receive my business again. read more

The airline is the worst. I tried to check in and "the system" assigned my husband and I seats 4 rows apart. I called to let them know and they said that the system randomly assigns seats and that I could PAY to change them. I don't understand why I would need to pay extra to sit next to my husband if we bought the tickets together on the Same transaction. My brother who bought 8 tickets on the same flight was able to check in and "the system" assigned all 8 of them seats together. It is unbelievable how much they will nickle and dime you. I will never fly with them again. read more

Don't fly this airline. They change departure dates when they feel like it. Mostly when people are willing to pay to change their flight, they will randomly change anyone's flight. 0 stars if possible. read more

Worst airline ever!! They continuously fuck travelers over and won't even offer an apology.

One week ago on 3/20/20, one week before my flight from Tijuana to Puerta Vallarta, I emailed Volaris to try and change my flight (see email below). I continued to check the website, but the website would not let me change my flight unless it was a flight in the following month, which was not possible given the coronavirus explosion and Americans' inability to travel to Mexico and rapidly changing situation. By March 24th, I was driving my elderly mother back to her house in Northern California, so she could isolate/quarantine and was not checking email as I had given up on reaching anyone at Volaris. 3 days before my flight, I was sent an email that I could change my flight using the website, but I did not get back home until today, the day of my flight out of Tijuana, by which time the website did not allow me to change my outbound flight from Tijuana to Puerta Vallarta today, March 27, 2020. I was able to change the return flight for Christmas, so I did. The problem is I no longer have a flight from Tijuana to Puerta Vallarta. Because of the radically changing conditions and government mandate, I was not allowed by the American government to cross the border and was legally mandated to shelter in place in San Diego with my two children. I tried to call Volaris and their phone tree is a nightmare. It hangs up on you at the end of most of the options. According to Volari's website, flights that are cancelled due to extraordinary circumstances or due to regulatory authorities, their policy is "We will give you an electronic for the amount of the base fare and the additional services you purchased. You can use it to book a new flight in the next 30 days, to travel within 12 months." Because of the pandemic Coronavirus - and our inability to suddenly cross the border using our cross border ticket to catch a flight in TJ - we are in an extraordinary circumstance DUE TO regulatory authorities. Read the policy here: https://flights.volaris.com/en-us/faq-coronavirus Good luck getting your flight changed or contacting Volaris! If you go online and try to change/modify your reservation, you're only able to change it for a short window (less than a month) after the original flight. If you try to call (I called the English line: 855 865 2747), a nightmare circular recorded message gets you nowhere no matter what option you choose. See my attempts through the phone tree below: Pressed 1: Then pressed 1 - got recorded message to visit Facebook, website, or app (got nowhere) Then pressed 2 - got recorded message to visit Facebook, website, or app (got nowhere) Pressed 2: Then pressed 1; got recorded message to visit Facebook, website, or app (got nowhere) Then pressed 2; got recorded message to visit Facebook, website, or app (got nowhere) Pressed 3: Pressed 1; got recorded message to visit Facebook, website, or app (got nowhere) Pressed 2; froze twice; no pick up Pressed 3; froze twice; no pick up Pressed * (getting desperate) Got recorded message to visit Facebook, website, or app (got nowhere) Pressed 4 Pressed 1: Left my phone number for someone to call me back (I got exhausted and did no press other options of 6, 8, or 9) We would like to take this trip at a later time when our health would not be in jeopardy and we would not get in trouble with the US Government by traveling to Mexico. The total cost of our trip was $1,293.64 USD. Looks like it's down the toilet. Volaris if you care and actually contact me to remedy this situation, happy to amend my review! shambo73@gmail.com Thanks. Shannon read more

Im very disappointed for the bad service they had on dec 23 my flight supposed to fly at 8:07 from Guadalajara to Tijuana arriving at 9:10 pm at Tijuana airport but was delayed hour by hour till Dec 24 at 11:30 and arrived at Tijuana at 1:30 am on Dec 25 this was the worst experience ever at Volaris this happen because there was to much fog and plane cannot land I totally understand but I was not offered to stay no were and had to sleep at the airport and waited many hours about 30 hours and never had something clear finally getting home I receive a credit for 1500 Mxn pesos to use on my next flight but I have tu use it before this January 24 which is like telling me I just lost my credit because I think I should be able to use it during this year or at least 90 days this for me is not fair so I just won't the people to know this that ( volaris ) is the worse airline that there is they didn't know how to resolve this problem it's on the local news every were so if you fly on their airline it's something to think about the service they offer . read more

This is the worse experience I have ever had flying. Our flight was delayed over 4 hours and there was no communication. The gate was changed and still no communication. We paid extra for our seats so we could sit next to each other and they split us up and said there was nothing they could do. I would NEVER fly with Volaris again. read more

DO NOT DO NOT !!!!! Use this airline by far the worse customer service any human being will ever receive ! They have no empathy they are ruthless like if we are asking for free shit ! First of all when you ask for directions the staff there quickly responds as if they are going to be late somewhere like that's all they do direct people and they quickly direct you for what ? so after they can all hang out in there phones and just chat with one another ! Second once we are checking in after waiting in a big line half way in weighing our luggage the girl says her shift is over and to go to the end of the line I understand a family of 6 is big but yes she had the fucken nerve to help us half way and then basically figure it out your self I'm out ! So then ofcourse we didn't go at the end of the line we asked the guy that was next to her If someone was going to come in place of her and he said it was going to be a 10 minute wait fine we waited with the rest of the people that was behind us also upset because she just left and we were all un attended again with no direction or a simple gesture letting us know someone will be with us shortly So then GABRIELA is the new girl helping us and this is why I'm writing this review I'm 99% sure she was new I will not judge her because she's new or because she was following the rules procedures and policy I'm writing this review because she was unsure hesitant clumsy stupid had no fucken mercy and she does not know how to use a measuring tape Volaris Corporate if you are going to have an employee measure every single luggage bag a family has then have all fucken employees do it this girl was measuring every single luggage we had while other employees and families passed by us one after another like I don't understand does she need to measure certain amount of luggage in order for her to pass the test or something ? We questioned why our luggage was being measured and everyone else's wasn't her response was she was following police we had 3 luggage bags that she was giving us trouble with same height weight length brand she measured the first one and said it was fine they took that one to the plane she measured the second one and she said it was fine she measured the third one and she said we had to pay 600 pesos because the length did not meet police how the fuck do you pass the other two same freaken bags and then try charging us for the third one because it's to long BULLSHIT the second luggage bag was still there and we told her you said the other two where fine please re measure it so she did and she's like now you are going to pay for two multiple times we asked to speak to a supervisor she finally arrived to basically tell us how would you like to pay cash credit or debit did not take the time to listen and refused to re measure the luggage herself stating she was going to go based on Gabrielas measures like how is that fair how is it possible you measure something asure us it's fine and then you say never mind how do you even get hired without knowing the basic you didn't even weight half of our hand bags I'm pretty sure Gabriela will never forget that one customer that called her a pendeja if anybody cares reading this let her know to believe in herself not to hesitate and to take some measuring classes VOLARIS CORPORATE please doing something about this service!!!! read more

They over booked the plane and said I should of checked in on the app 3 days early that is a joke I paid for my ticket who. Plan was delayed and over boomed they did not try to make it right in anyway they were rude and did not care called and was on the phone over a hr this is a joke read more

Worst shit ever! Don't ever waste your time with this shitty ppl! Had to take a flight on sept 27 since 4 in the morning and it's almost 11 and still haven't got the plane you all can suck it!;c read more

I bought tickets for family from Mexico to fly to Tijuana and cross via CBX from April 1st-April12th. These tickets were bought earlier in the year. Due to COVID-19 I need to cancel or reschedule since the family members are 65+ yrs old. I tried rescheduling on line and the system is incredible slow. Also, when I click on a flight a pop-up message appears stating that my services originally selected are not available on the selected flight... no matter what flight/day/time I select. It directs me to call Volaris. When I call Volaris, the system cuts off the call at 6-7 minutes. The other times the call doesn't go through, just drops. Very frustrating. I have $600 tied up in these tickets! What will happen if I can't get a hold of Volaris?? Too bad so sad? Will they make good and issue a voucher? i know I am not the only one in this situation. Is volaris willing to lose A LOT of customers over the way they handled the COVID-19 issue? Most of us are asking for vouchers to use in the future. I wanted to keep my business with you, Volaris. But the way this is panning out.... You are going to lose A LOT of customers. You are leaving a bad taste in people's mouths. I had heard the bad customer service stories about Volaris from other people. I have always been the "I've never had a problem with them" person. But now, I will be the "don''t do business with them" person. You are showing that the bad customer service stories are indeed true based on how you are handling this COVID-19 issue. At the very least they really should just be issuing vouchers for future use to all the emails they collected at the time of your ticket purchase. That would free up their phone lines for those that bought their tickets in person and didn't provide an email. Volaris suffers from incredibly bad leadership. I refuse to believe that no one at Volaris realizes that the online system is not working to reschedule or that no one can get through via phone. I have never had an issue with this airline. Every year we fly with 5-9 people through them. If this does not get resolved, we will no longer fly with them. read more

Standing in the gate area at the Tijuana Airport waiting to board as I write this review. Flight was scheduled to leave at 9:12 from Gate 6. The gate was changed to Gate 9 (opposite concourse)without an announcement. Now departure time is 10 due to late flight crew. We've been standing in an area going through renovation with few seats to relax. I realize there are uncontrolled delays but Volaris needs to get their act together. We were here on time as "required" and expect the airline to do the same. BTW, using the CBX was a great experience and I highly recommend it. Finally, on board. Let see if the rest of the trip is better. read more