Shawn picked us up on time, and was waiting for us to get back. Will definitely use again!read more

I looked for a shuttle service to the airport for 8 of us and Shawn's company popped up with good…read morereviews. I gave Shawn a call to inquire about pricing and his price couldn't be beat. He was very communicative with pick up and flexible with time as well. Due to the gov shut down I had asked Shawn to pick us up an hour earlier and he was flexible with that. Definitely would recommend his services to anyone! He told me he would pick up at 0745 and he arrived even earlier than that! Just as his company says "On Time" he definitely is on time

Great service. Peter…read moreis a great driver and definitely made sure our family was on time. The car was spotless and smelled so clean. Much better than an Uber. Looking forward to booking them again! You know you can count on them!

Premium service from a terrific owner that is really always on time (usually early). Have used…read morePeter for many years and he is very conscientious about providing the best service in San Diego. Very fairly priced, great roomy vehicles, and careful driving makes for the perfect experience. Highly recommended.

Great service. Made my reservation online - easy peasy…read more Clean cars, friendly drivers (Ahmad), and on time. I highly recommend this company for all your transportation needs. They service the 5 airports including my stop SAN, LAX, Ontario, John Wayne.

The booking process is so easy. I have used this company many times. Clean cars, friendly staff and…read morealways on time or early. Great communication. I can highly recommend

I have been meaning to leave a review for a while, but didn't have a chance until now. Sorry about…read morethat because they deserve to get recognized for what great service they provide. Initially, I used for a large group executive Mercedes transfer vehicle for several hours. Everything was very well thought out, punctual, and kind service. They are even willing to extend and give quotes for extensions if needed even though it was unexpected. I appreciate that. Vehicle was top notch, clean, and had waters. Driver always easily available when needed and ready to go and very good with communication. Then started to use for airport drop off. Very lux service. Picked up with a Escalade always very clean and shiny in and out, driver always dressed up in a suit and tie (nice touch), and they help you with all your luggage on and off. Waters waiting for you after a long trip. Recently, had come back and was at a layover and forgot to set up a pick up and called Mike. He was able to arrange a pick up within hours. I really appreciate it bc after traveling for 24 hrs all you want to worry about is to go to sleep and this was one less thing off my plate to think about. So, thank you 5 Star Transportation Services for all you do! And yes, I highly recommend them. You can't go wrong. I will continue working with them. I have them as my contact on my phone now!

Excellent and easy booking process. Most competitive rate. Well documented contracts. Well spoken,…read morepolite, on time drivers with very safe driving capabilities. Ride was stylish, we hired a 24 seater for a lqrge group commute to LAX. Great stress free experience:

If airport rides were an Olympic sport, Jonas would be bringing home the gold. He picked up my…read morefamily of four (plus what felt like enough luggage for a six-month expedition) from Poway and got us to the airport smoothly, professionally, and stress-free. The playlist? Absolute perfection -- somehow managing to please an entire car full of people, which honestly deserves its own award. A week later, he picked us back up from the airport and delivered us home to Poway like the vacation fairy godfather he is. Great conversation, incredibly professional, genuinely kind, and the kind of person who makes the ride feel like part of the vacation instead of just transportation. This company struck gold with Jonas. After riding with him, I wouldn't even consider using another service. Five stars isn't enough -- give this man a cape and a raise!

We booked City Captain Transportation since we were traveling to San Diego with our 2.5 year old…read moreand did not want to lug a car seat through the airports. Booking was good. Except I made a mistake with the original pick up time. I put 2:45 AM vs PM. My fault. I had a very hard time getting ahold of anyone. (Email on website didn't work) calling they told me to email this was 15 minutes or less after booking. Finally I called the next morning and got someone. Luckily they were able to change it for me. Skip to day of arrival. Of course our connecting flight was delayed. I messaged city captain to let them know we were going to be later than expected. Our original driver still showed up at the normal time and asked where we were. I told them that I contacted the company and the rescheduled for A little later. He told me to call him when we were out of baggage claim. In the meantime, I got a message that a different driver was on their way to pick us up at the new anticipated time. I let them know our original driver was waiting for us. I didn't hear anything back, so I Joe they cancelled that driver. We finally got picked up and dropped off at our hotel. Phew! The driver was super friendly and understanding when we apologized about the situation. Fast forward to scheduled pick up from hotel to be take to the airport at 4 Am. I was texted at 3:30 that our driver was on the way. I stood outside of the hotel until 4:05 when I called and said "hey we were supposed to be picked up at 4 and our driver isn't here" I don't think they remembered. You could see their car on the map that was not driving. Shortly after my call it started moving. 20 minutes late our driver showed up. Luckily we were able To navigate through the airport quickly to make our flight. I am not sure if these issues are normal? We have scheduled Ubers before at 4 AM and have never had an issue. So It's weird that with a premium car service this would happen. I don't know. Everyone we had Contact with was friendly though.

Incredible service!!!…read more This was the perfect choice for getting to the airport. Rudy was very pleasant and professional. He was prepared for our needs related to luggage and timing for our international flight. We had arranged for pickup on our return to San Diego. Again, Rudy was right there as we stepped up to the curb, totally prepared as before. This is best way to manage airport travel - so much more convenient and personal than other travel options; and also, more economical. Certainly beats trying to park near the airport and deal with shuttles. Perfect transportation option! We'll be using Rudy's assistance in the future.

Rudy is our new go-to for airport transportation! We live up in Northern Escondido and had a great…read moreexperience with Rudy. He confirmed the day before, arrived on time, took care of us getting to the airline, and assured us he would be there for pickup. He confirmed our pick up, was there on time to pick us up at the airport, but the airline was late with our bags (almost 2 hrs) and Rudy waited for us! Great service!

Had a flawless ride with Mustafa today. He picked us up early and we got home an hour early!read more

Our driver Khyber was on time, polite and extremely friendly! I would book with them for our next…read moretrip!

I have had several drivers with Finest City Transportaction San Diego. They have all been…read morepunctual, helpful and patient. I definitely recommend this service.

Used them again. My flight was delayed by 3 hours to LAX. They just updated their information and…read moresent a different driver. Vehicles are always clean and the drivers I have had so far are great!! Not only good drivers, but also personable.

Amazing service and so courteous! Couldn't be more efficient, affordable or accommodating! Can't…read morerecommend these guys enough! Rami is the best!

We used for airport transportation going to and coming home. Easy to schedule. Excellent…read morecommunications via text and phone. Ride was confirmed day before departure/arrival and pickups on time We are happy to finally find a dependable and reasonably priced car service

Two gentlemen by the name of Francisco helped upon arrival. We had our hands full with our daughter…read moreso Francisco S. helped us unload. The other Francisco kindly helped me figure out where to park. Shuttles ran 5 to 10 minutes and were in good clean working condition. On the way back we met the sweet driver Patty who was amazing with everyone. We also were greeted upon arrival and on our departure by their manager Richard who was awesome. Plenty of parking indoor. Seating area available while waiting for the Shuttle seating is available but limited. Their desk / lobby area was clean well kept. They offer cold / room temp water bottles, coffee and hot coco machine as well as teas available for those who don't like coffee. Our car was safe while we went on a cruise. Look forward to using them in the future. Full disclosure i had an issue with a driver, martin H but i did address it with Richard who was very attentive and addressed the issue immediately.

In late August I made a reservation to park at Aladdin Parking at San Diego airport for the period…read more30 Sept through 4 Oct. I made the reservation through Way.com. 2 days before my trip I received an email from Way.com telling me they have moved my parking to the Laurel Travel. Huh? I didn't know these two parking garages had any connection. The Aladdin is much nicer and their shuttle goes to the airport often, every 15 minutes I believe. The Laurel's shuttle does not go as often and is in terrible condition. I called Way.com and told them I did not want to be changed to the Laurel. After 10 minutes on hold the agent came back on saying I had been switched back to Aladdin and I should have a new confirmation email. I did. A few days later when I tried to enter the Aladdin garage with my new QR code, the gate would not open. So I pulled a ticket and parked. When I returned from my trip I attempted to again scan the QR code I was given. No luck, so I had to use a credit card to exit. Back home, I called Way.com and explained everything that happened. Between getting the receipt sent and gaining approvals was another 30 minutes on the phone. I finally got the refund, well most of it. My refund was for $114.50 but was charged $115.00 at the exit. Where's the 50 cents? For some odd reason it was put in a Waybucks account that was created for me. 50 cents is not worth arguing about but I'll mention it here. My biggest beef is that Way.com caused this by unilaterally switching me to a different location without asking me, they just did it.