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    JetBlue

    2.9 (116 reviews)
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    Delayed bags: 40 minutes to get your bag.
    Luis R P.

    Delayed and cancelled flights. JetBlue is in a state of disarray and cannot guarantee the flight you are purchasing is the flight you will get. They will reschedule you through unreasonably long connections where you will have to deal with (yeah, you guessed it!) more delayed flights. Once I got to my destination, my bag took 50 minutes to come to the carrousel.

    George K.

    Unbelievably racist and discriminate of stuff. They removed me and my brother-in-law from a plane for absolutely no reason other than I was still under the influence of a nighttime medication early in the morning at 8 AM flight. We have boarded the plane I had my EarPods and close my eyes going to sleep the only thing that happened I said hello to the stewardess that was seating us and she didn't " feel comfortable" with me, pronouncing her name or something. The only thing I've done is say thank you to her!!!!! I can't believe that this actually can happen in America. There was a zero reason for them to do such a thing. There was absolutely no issues and they didn't explain what happened. Do you have a guy came up to our rove and told us to wait for the next airplane without any explanation. Sure we didn't start a fired after questioning what and why without an answer with it came off the plane, but instead of waiting, we canceled our flight.. JetBlue-NEVER AG AGAIN!!!

    Elisa G.

    I splurged and flew Mint class today from JFK to SAN and it was awesome!! The flight attendants were so sweet and cheerful . The male flight attendant was wearing too much cologne so that definitely needs to be addressed however the Mint class experience made up for it. The seats are comfy and there is even a massage feature so I was stoked!! The good was pretty decent. I had cod and it was surprisingly good! I will gladly pay extra every time I can from now on!! Great job, JetBlue!

    Boston Logan Airport
    Mel M.

    San Diego to Boston direct flight. Ample kiosks and staff to assist. Plane left on time. A little turbulence was like a bump in the road. Just turn up the the volume on the screen. Snacks and drinks were fine. Nice clean plane on the outside. Inside cabin looked liked the million people it's serviced. It did not look like the website with modern trendy hip vibrancy. No, it looked like a well used baseball mit. But whatever got to Boston in time for fireworks. Boston back to San Diego. No entertainment was available. We got extra snacks instead. It's fine. My row bonded like crazy. I think we laughed 4 hours out of the 5 hours it took to get back. That's better than mechanical issue or a delay. Got to San Diego back on time. My experience was ok. Nothing below average and nothing above. Mel M Yelp 17:126

    Cindy L.

    I became a "TrueBlue" member because I love the service of Jetblue going in and out of Boston. Yes, it's a bit pricey, but you get what you paid for and internet on the plane? I'm down! Some of the aircraft even has charging for your laptops and phones. There are no "first class" just more legroom, which I think is cool. The regular seat has plenty of space. Oh and they give out snacks with your drinks. Whenever I fly to Boston, I make sure I fly with JetBlue.

    Lauren K.

    In my ten years of very frequent travel, I have NEVER been treated more poorly in my entire life by an airline. I used to love JetBlue and in past, had great experiences. However "times have changed" is what I was told today at the gate. I am getting married next week and have a wedding in Boston this weekend prior to our big day. When I arrived to the airport, I was made aware of the recent "bag policy change" and apparently our ticket includes ZERO carry one and ZERO checked (which I wasn't surprised about check... I had already bought 2 additional bags for $45 knowing, but carry on????? Seriously?). The guy at the counter was completely rude, my fiancé was forced to check his bag with my wedding dress + wedding suit that was his carry on. I was told I would not be allowed to "carry on" my best friends wedding gift (wicker basket picnic set... super cute and obviously very delicate, could not be checked or it'd be ruined) which was originally what I thought would be my "carry on" item, however, I was told unless I paid to upgrade my seat $125 or check for $65. I said no, I am going to talk to the gate agent. BAD CHOICE all together. Wendy and her male counter part at noon, Thursday 9/30, terminal 1, gate 15 were truly awful. Before even explaining the situation, the answer was NO and I was forced to upgrade my ticket for $125, no questions asked, sitting away from my fiancé, in order to place a WEDDING GIFT smaller than any other "carry-on" in the overhead bin space. They're response "policy is policy". WOW!! Coming from someone who works in customer service and flys weekly... I am appalled at the lack of empathy let alone active listening and problem solving your employees exhibited this afternoon. I even waited 20 minutes before writing this to see if I felt any different... To top it off, we board and the flight is EMPTY. Nice work JetBlue... good to know where your priorities land. Hope you are now aware of how your airline is represented here in San Diego. PS. Neither me nor my fiancé's TSA # would populate on our boarding pass. Counter couldn't figure it out. Sincerely, TrueBlue member that has never written one bad review before.

    "Where we're going, we don't need roads!!!

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    Page 1 of 3

    Ask the Community - JetBlue

    Review Highlights - JetBlue

    They have more legroom, and more rows with additional legroom that you can upgrade to at a reasonable price.

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    Spirit Airlines - haha wow...this airline is so shady! they promote cheap flights (i.e. $9.99 from SD-Vegas) then pull crap like this.

    Spirit Airlines

    1.5(863 reviews)
    0.2 mi

    --Everything was on time, easy boarding, easy exit, no frills and no fuss!--…read more This is my third flight on Spirit. I previously flew Southwest, but their prices have been getting more ridiculous so I finally tried out Spirit, in 2025. I am now a fan! I have flown one other budget airline (in Europe) before, which left a super bad taste in my mouth, so I was hesitant to fly another budget airline. Flying from socal to norcal (flight time: 1 hour 6 minutes) for $30, I wasn't really expecting much, just that it got me there on time in one piece. I expected them to nickle and dime me and measure my luggage, but none of that happened! The personal item size allowance in America (18x14x8) is way more generous than in Europe. My giant tote bag easily fit in the designated box. I didn't see them try to give anyone a hard time about luggage size at all. What surprised me the most was the flight itself. Planing and deplaning was easier because most people didn't have carry-ons. There were also no snacks (unless you bought some from them), so there was hardly any trash and the seats were way cleaner. Sure the seats don't recline and aren't as cushiony, but it's totally negligible for my short flights. I'm short so the legroom was plenty for me. Not really sure how they make profit charging $30 a flight (during off peak hours), with $20 of it going to airport/government fees, but nonetheless I enjoyed 3/3 of my flights with Spirit!

    Kudos to Spirit Airlines for having a last minute flight for me to be able to catch Monday Night…read moreFootball at the Bay Area! No drama, just a basic flight, with a seat and seatbelt. Service with a smile was all I needed and most importantly to get to my destination. A million thank yous!

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    Spirit Airlines - Spirit airlines

    Spirit airlines

    Spirit Airlines
    Spirit Airlines

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    American Airlines - Room in overhead bins.

    American Airlines

    1.5(445 reviews)
    0.2 mi

    I had a partial pleasant flight experience with American Airlines, but in the beginning of the…read morepre-departure, I had some ticket issues that I had to let go for my peace of mind . The flight was booked, and unfortunately my daughter could not make the trip due to work reasons. So, I had to cancel which was done early on, abiding by American Airlines cancellation policy, but they issued a flight credit instead of a refund . I was on the phone with them going back and forth trying to make them be accountable for their own legal travel guidelines, and I was on the phone with various representatives who loved to tell me they can help and issue the refund, but they never did refund me! I could have complained to my bank, but they took out all the mental energy in my system that I just let it go! I was on the phone with them trying to get the refund about four different occasions (each representative) assuring me they could help, and some could not, that I gave up the fight to preserve my mental health. Why did they not follow their own travel (legal) guidelines)? They can get in trouble if they continue to not abide by their own legal travel guidelines. I was already taking time to prepare for this important trip and did not need added anxiety and stress on my plate. How many times does a customer need to be on the phone to get successful and satisfactory results? It should take one phone call to do that. Due to this inability to refund my money, and not abiding by their legal guidelines, even having their own customer service representatives on the phone telling you don't worry we will get you a refund, and it never happened. That is a real problem! The flight itself was smooth with no complications, but it needed to be effortless with my entire experience! In the future, I might fly Delta. Hopefully, American Airlines will take steps to improve in the areas that need attention to regain the trust of their travelers.

    Never doing any business with American Airlines again!…read more I purchased tickets to Japan from AA, with the flight operated by Japan Airlines AA's email states: "If your flight is operated by a partner airline, see the other airline's website for carry-on and checked bag policies." Japan airline states "2 free checked bags" But they charged me extra fees for every checked bag I had, stating it was AA's decision. Both airlines had no idea what the policy was and they had to call each other to figure it out for 30 minutes. If I don't sign for the extra charges, my luggage doesn't go on the flight. The service being sold had very unclear terms and they have denied the dispute, stating I knew what I signed up for initially, and that I had signed for the charges at the airport. Total Catch-22 THIS COMPANY IS A TOTAL SCAM 0/5 stars. Fool me once shame on me. But I won't let them fool me or anyone else twice. (Prior to purchasing, I even looked up what other customers had to say about baggage policies on codeshare flights, and they all say it follows the operating airline. Which AA is denying)

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    American Airlines - Full page Advert in Time Vol XXXV March 25, 1940

    Full page Advert in Time Vol XXXV March 25, 1940

    American Airlines
    American Airlines - Room in overhead bins.

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    Room in overhead bins.

    Alaska Airlines - Cool graphic on tail

    Alaska Airlines

    2.5(460 reviews)
    0.2 mi

    ALASKA AIRLINES @ SAN DIEGO AIRPORT…read more Departure honestly isn't too bad, especially if you're getting dropped off. I got dropped off around 7 AM, and while it was definitely busy, it felt manageable. From my experience, it really depends on the time you go, but most times I've been to the airport, it hasn't been too chaotic. This time I flew with Alaska Airlines. I'm usually a Delta person, but Alaska kind of won me over with their cheaper ticket pricing. Their drop-off area is one of the first when you enter the departure lane, so it's super convenient and quick to get out. That said, there were a lot of cars and the TSA line looked long, but surprisingly, it only took me about 15 minutes to get through. The terminal itself feels pretty small, low ceilings, a bit cramped, and not my favorite layout. However, the staff were friendly, and the process overall was smooth. I'd still say Delta is my go-to, but if you're flying Alaska, just make sure to go early in case there's traffic or longer lines.

    Return trip on May 21st 2026...was awesome. We had a fantastic crew on our return from San Diego to…read moreMCO. Flight started at 09:11 AM PST. .it was straight through. on our return. flight time was only 4 hours 23 minutes Food was great...only Veggie, great sandwich with Croissant... The flight crew was exceptional on our return to Orlando, Florida, USA Alaska airlines folks are good. i wanted to send a special appreciation on my return flight it is not letting me do that Traveled for work to San Diego, CA and returned by Alaska airlines Forgot the wonderful name. who helped me to check in and was truly amazing person. She is a nice girl... she is American. Flight #396 March 21st 2026 SAN-MCO: Outstanding, excellent customer service Jenae needs to be recognized as a Star of the Rew. Other good people we should not forget are : Max, Robert brother and Nice Shelby Ms. Yogita Behan Four you mentioned were in-flight crew--from SAN to MCO on March 21, 2026, on my return from San Diego, CA to Orlando, Florida At the Orlando airport on March 16th, 2026, the day of departure, the agent at the counter who spoke only English was awesome and helpful i did not have her name Both are different cases or scenarios Neither is airport-based. Other one was the crew in Flight #396, Behan Thanks. Sorry to be brutally honest, but please be ethical, have integrity, and be upfront. law of karma will haunt me if i am not straight or honest to Lord Krishna sri Thanks & Best Regards, Respectfully Submitted, Sridhar Rangaswamy ("Sri") US Trademark: #5030763 US Trademark #SN 98620494: "Promise Less/Under Promise and Deliver More" "Excellence is not an act, it is a Habit" "Honesty is the Best Policy "Be Truthful, Honest and Fair"

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    Alaska Airlines - Almost to Lihue

    Almost to Lihue

    Alaska Airlines
    Alaska Airlines

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    Delta Air Lines

    Delta Air Lines

    2.4(245 reviews)
    0.0 mi

    Delta is my primary airline and I have the Delta Rewards AMEX as well as status with the airline…read morefor upgrades, early boarding, free baggage, etc. etc. It pays to have loyalty bc drop-off of bags with the priority line, free bag check, upgrades automatically, all that is fabulous. Additionally, Delta still has the best app of all with prompt and accurate baggage tracking, easy flight and gate updates, and super easy to use and navigate for re-booking due to weather or other issues where they will notify you and you can select and re-book flights immediately. We have done this several times with no issue and it has saved us in the end. Recently, flew in with Delta for a work trip and had no issues at all - all flights (four total) ended up leaving early and arrived 10-20 minutes early. Bags were off the plane within 20 minutes and I was on my way. No airline is perfect, there are issues sometimes, but Delta tends to have good customer service and responds to emails and complaints and I am loyal to them for these reasons.

    We are currently having a major (serious) issue with international Delta tickets flying in just…read morefour days! For three days now we have been trying to talk with ANYONE @ Delta about this issue with no luck @ even being able to speak with anyone with any authority. TIME IS OF THE ESSENCE! Can anyone help us?!? We registered a complaint online three days ago (4/12)as we have been told by a Delta phone agent that the ticket mess up was the fault of the Delta agent we booked with on our date of purchase Dec 2nd. Flight 290 LAX to Paris on 4/18. Three passengers. Serious issue. Involves a 7 yr old child. WHO CAN HELP US?!?

    Photos
    Delta Air Lines - The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.

    The meal options in the first class cabin were prepared well. My family said everything was hot and tasty.

    Delta Air Lines - On my way to SLC.

    On my way to SLC.

    Delta Air Lines - A change of equipment meant cramped accommodations at the higher price

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    A change of equipment meant cramped accommodations at the higher price

    Volaris - Self check in

    Volaris

    1.4(194 reviews)
    18.4 miLomas Taurinas

    We flew Volaris after passing through CBX in San Diego, so we flew them domestically from Tijuana…read moreto Cabo. All in all, using Volaris was an okay experience. They seem very similar to Spirit in the way of cost and pricing set up. Everything is piece rate, so you want better boarding? Buy it. Want to choose your seat ahead of time? Buy it. Want a soda or snack on board? Buy that too. So the cost is no frills, just the flight, everything else is an add-on. It's not wildly expensive, but can add up quickly. The boarding process was beyond chaotic. The groups are massive, and once everyone lines up, the lines stretch well into the terminal depending on where your gate is. A few things I appreciated were the flight attendants keeping the luggage bins closed for the first few rows while boarding happens. They didn't open them until people in those rows began being seated. This and upon landing, they didn't allow the whole plane to stand up at once, they controlled this as well. Nice touches that I wish a few other airlines would adopt. Service was friendly and helpful at the gates and on board. Overall, a solid 3.5 as an airline overall. I wouldn't mind flying Volaris again when back in Mexico.

    If I could give this airline 0 stars I would! PLEASE DO NOT WASTE YOUR MONEY WITH THEM. Poor…read morecostumer service. The employees showed no compassion for my family. Fly with Viva or other airlines that travel to Mexico. I HATE YOU VOLARIS! La aerolínea VOLARIS es de lo peor. NO GASTEN SU DINERO CON ESTA AEROLÍNEA. No les importa si tienes una emergencia familiar. Ellos venden boletos de más sin avisar que si no ay espacio no te dejan subir al avión. No seas la persona que se queda sin el vuelo, viaja con otra aerolínea.

    Photos
    Volaris - Passengers were pissed that Volaris is "dicking" them. No plane in sight at any point of Christmas Day.

    Passengers were pissed that Volaris is "dicking" them. No plane in sight at any point of Christmas Day.

    Volaris - Volaris would rather have me fly with a contagious disease than give credit or refund the money

    Volaris would rather have me fly with a contagious disease than give credit or refund the money

    Volaris - Gulf of California at sunset

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    Gulf of California at sunset

    Frontier Airlines - Voucher

    Frontier Airlines

    1.3(310 reviews)
    2.3 miBanker's Hill

    Auriel at SAN provided amazing customer service and helped us immensely with an improperly booked…read moreflight. She was also extremely polite and well spoken! Thanks Auriel!

    Friends of mine had a late night flight flying into San Diego airport and needed a ride. Before…read moreleaving, I checked the flight status on the website and it was delayed. So I waited and checked again. When I checked again it said it couldn't retrieve the flight info so I decided to call. When I finally got through to an agent, she asked me for the confirmation number. I had the flight number only at that time. She said she couldn't tell me any information about the flight by the flight number, that she had to have the confirmation. Seriously? How is that possible? So I searched for that information. I couldn't ask my friends as they were in flight. Finally, I found it and she(clearly at a foreign call center) quoted me the original flight information. I had to tell HER that it was incorrect and there was a delay. She replied "Oh, let me check." Sure enough she confirmed there was in fact a delay but she quoted the original times again. I pressed to get the delayed flight departure and arrival times but she couldn't give them to me. I have never flown Frontier (apparently a wise decision on my part) but have never not been able to get flight information. When checking flight status on other airlines it always tells you it's departed or landed. On the frontier website it does not. I ended up leaving very early to make sure that I was on time because I couldn't seem to get an answer. The airport is an hour away and I didn't want to be late. I ended up having to wait almost an hour for that flight to come in. During that time, I checked the website several times and the information still wasn't clear when the plane would come in or when it landed. Based on the this experience I would never choose to fly frontier. Delays both ways for my friends and incorrect flight info from their agent and website does not give me confidence in this airline.

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    Frontier Airlines
    Frontier Airlines - Delayed times

    Delayed times

    Frontier Airlines

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    JetBlue - airlines - Updated May 2026

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