Auriel at SAN provided amazing customer service and helped us immensely with an improperly booked flight. She was also extremely polite and well spoken! Thanks Auriel! read more

Friends of mine had a late night flight flying into San Diego airport and needed a ride. Before leaving, I checked the flight status on the website and it was delayed. So I waited and checked again. When I checked again it said it couldn't retrieve the flight info so I decided to call. When I finally got through to an agent, she asked me for the confirmation number. I had the flight number only at that time. She said she couldn't tell me any information about the flight by the flight number, that she had to have the confirmation. Seriously? How is that possible? So I searched for that information. I couldn't ask my friends as they were in flight. Finally, I found it and she(clearly at a foreign call center) quoted me the original flight information. I had to tell HER that it was incorrect and there was a delay. She replied "Oh, let me check." Sure enough she confirmed there was in fact a delay but she quoted the original times again. I pressed to get the delayed flight departure and arrival times but she couldn't give them to me. I have never flown Frontier (apparently a wise decision on my part) but have never not been able to get flight information. When checking flight status on other airlines it always tells you it's departed or landed. On the frontier website it does not. I ended up leaving very early to make sure that I was on time because I couldn't seem to get an answer. The airport is an hour away and I didn't want to be late. I ended up having to wait almost an hour for that flight to come in. During that time, I checked the website several times and the information still wasn't clear when the plane would come in or when it landed. Based on the this experience I would never choose to fly frontier. Delays both ways for my friends and incorrect flight info from their agent and website does not give me confidence in this airline. read more

Worst experience ever! Got to the airport extremely early, received about 3 delays on my phone, delaying the flight about 3 hours till they finally cancelled it! I had my hesitations before with budget airlines but after this debacle I will never use another one ever again. This whole time, there is no one at the security gate to chat with and all the screens still read the flight is still active. I call customer service and the guy literally just apologizes 30 times without providing any reason or resolve. After a whole bunch of bs I head to the ticketing counter. There's are a few stranded folks with some real big problems, one's missing his international flight later in the evening, an international student stranded from the Midwest with no resources or accommodations and lastly a poor lady who will be missing a funeral... and that's not the worst part. The lady missing the funeral was actually chatting with an agent prior my arrival and halfway through the convo, the agent ups and leaves to the back without any notice to "eat lunch". Someone literally went to the small door with a window and saw them all eating pizza in the back without anyone to hold down the fort. I know it's not their fault the flight was cancelled but still someone needs to represent the airline and at least give a heads up... you just don't leave midway to go eat lunch. Just a bunch of excuses, 0 resolutions and a ton of money lost on my missed work trip. read more

I wish there was a 0 they tell you too be there 2 hr before, but no one was checking bags until 1120, then the flight was delayed for 2 hours. I would rather walk then use this place, no I'm sorry or excuse. They need to close down they suck so bad. read more

Haven't even got off the ground and very disappointed with Frontier and their lack of customer service and efficiency. Why have self tagging only to have to stand in line again to drop your bags off??? Get on the plane and steward or pilot announces the plane as not being full; however, you have to ask the stewardesses permission to change seats and when I asked to change seats to an open row to sit next to my husband, the stewardesses says no as those are upgraded seats. There are tons of open seating on the plane and the stewardess still said no. Then the stewardess offers a husband and wife an open seating together at the back of the plane and when I turned and gave the stewardess a dirty look she's like your husband can sit right here and then had the nerve to ask why are you looking at me like that? What a joke! Back to Southwest for me. Frontier could greatly improve by sending your staff to customer service training!!!! Update. During flight check before departure I asked the stewardess her name. She replied Ricca (unsure if I'm spelling name correctly) and then proceeded to tell me that my husband and I could have purchased tickets sit sit together. You are joking right????? Then as Ricca got to the back of the plane with the other stewardess she proceeded to talk loudly about me to the others... This is the standards for Frontier???? Wow!!!!! Flight # 2818. Update. Return trip home was just as bad. Frontier charged us an additional $55 to carry on an overhead luggage. We were told that because the bag is checked at the gate that it costs more. Wait what???? Was told by the 2 agents at the gate since we didn't use the checked bag they need to change to overhead baggage and because it's done at the gate it costs more. Asked for the supervisor. The supervisor refused to come to the gate. Was told if we don't pay we won't be getting on the flight. The gate attendant Hayley was extremely rude and was covering up her badge so that we could not get her full name. She also said I don't know the supervisor's last name when we asked for it. Apparently the supervisor who refused to show up is India. What not be flying Frontier any longer and will encourage everyone I know not to choose Frontier for their flights as well. Shameful all the way round. read more

Frontier Airlines Lost My Luggage and My Patience I've had bad experiences with Frontier before, but this one was the final straw. My fiancé, our baby, and I were flying from San Diego to Phoenix after a family birthday party. The last name on my fiancé's ticket was incorrect due to an Expedia booking issue, and we were told it could be fixed at the airport. When we approached the Frontier desk, the agent was immediately rude and dismissive, cutting us off repeatedly and lecturing us about how "this should've been done online" and "I'll only allow this once, but you should've done it online to avoid a fee." Not helpful--just condescending. While berating us, he looked up the wrong passenger with the same last name, printed boarding passes for someone else, and tagged our checked bags for Dallas instead of Phoenix. We didn't realize the mistake until we were walking away. When we returned to fix it, he said he'd "attempt to locate" the bags and re-label them. No apology, no urgency, just more attitude. We waited to see if they could find our bags as long as possible so we barely made our flight, and when we landed in Phoenix, our bags didn't. The baggage services rep was just as unhelpful--disinterested, vague, and clearly not invested in solving anything. She told me to write my email on a scrap of paper and mentioned I could file a reimbursement claim, but never actually started one. Now I'm without my luggage and apparently without a way to get reimbursed. The only person who showed any effort was someone (Marion from Phoenix) who's still trying to locate our bags. I appreciate her, but one helpful employee doesn't make up for a system that's broken from top to bottom. Frontier's customer service is chaotic, careless, and downright disrespectful. I don't understand how this airline is still in business. We have lost many belongings in our luggage that are irreplaceable such as cherished baby clothes and my fiancées engagement ring. read more

Frontier Airlines charged me $25 to check in! I had never flown it before, it never communicated any fee, or communicated any link to online check in, but when I got to the airport, on time, I was told to pay $25 for the privilege of checking in, at the airport, on time! $#$&&&%$*^&*@ I have complained to the airline repeatedly, which admitted its communications are at fault, but refuses to refund. A class action suit is warranted here for mis-selling. Please count me in. I have already complained to my State Attorney General read more

I booked a flight from BNA to San Diego (SDA) with a layover in Denver. Unfortunately, the flight from BNA was delayed, causing my daughter and me to miss our connecting flight from Denver to San Diego. Upon arrival in Denver, we immediately attempted to rebook another connecting flight. We have now been in the airport since 10:00 AM--it is currently 2:00 PM--and we are still standing in line trying to resolve this issue. To make matters worse, a Frontier representative at the desk left without notice, leaving passengers, including myself and my child, waiting with no assistance. This experience has been extremely disappointing and reflects very poorly on Frontier's customer service. Based on this situation, I will not be booking with Frontier again in the future. read more

Continue on my last Yelp review since too much words Yelp said... Ppl ran across seeing south west had a San Diego flight but unable to book unless ppl go to the front desk but since flights were less than 60mins the websites did not allow you to book anything which all the front clerks says to book online or front desk... it's effing San Francisco airport they have like two trains to go around this huge ass place so I just felt lost. No one at frontier to help guide us unless possibly the front but there was lines... you can see all the passengers flustered rushing and asking if anyone has anything?!? Thankful enough my significant other found a few but again unable to book unless in person... had to get out of tsa and find a plane... finally found United which had an Ontario flight... took that instead and now had to have my significant other to drive almost 2hrs each way to pick me up and get me home. So thank you frontier for your horrible business! I seriously do not know how you are still able to call yourself a transportation company... PLEASE DO NOT FLY FRONTIER! They will not compensate you and if they do it would just be a voucher with a expiration date because they have underlining agreements prior to booking that they are not at fault for any issues you have and no refund unless a fuck up on their part. But might as well pay a little more for a better flight experience. United was very understanding and helped me in anyway possible. Their staff was perfect even when I was flustered. They got me to book so fast and through the TSAs asap. THANK YOU UNITED AIRLINES FOR ACCOMMODATING ALL OF FRONTIERS PASSENGERS BECAUSE THEY FUCKED US OVER. read more

Frontier Airlines - Only a $100 voucher!!! Not even 100$ only a voucher which I refuse to use because. I don't want to get effed over again - Airlines Near Me

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I have been flying for 50 years and Frontier provided the absolute worst experience I have ever had and I will never fly this airline again. Rudest staff ever, yelling at customers and making travel extremely stressful. And by the time you get done paying for every single solitary thing, you do not get a reasonable deal. Even their staff had a mass walk-out while we were there - they must treat employees as bad as they treat their paying customers! These people are crooks - flyers beware! read more

Just returned from a round trip flight to and from Vegas. Frontier was reasonably priced, on time and clean! Not sure why it has such low reviews... Maybe I'm one of the lucky ones. I wouldn't hesitate to use them again for short trips. read more

Frontier Airlines - Blurred lines - Airlines Near Me

My 2 cents/advice-When flying Frontier, keep it simple. It's a low cost airline. Bring a backpack and nothing else. Anything bigger than a backpack will cost you money. Use Frontier for short distances(especially if you're tall). Leg room is very limited for taller travelers. Know before you go-Frontier e-mails as well as posts information on their website that passengers would benefit from before getting to the airport. Knowledge is power. Check in on your phone. Soliciting help from an agent will cost you money. Arrive hydrated and eating something before arriving to the airport. And lastly-treat the employees with respect. Give respect to get respect. My experiences with Frontier have been positive because I don't expect anything knowing I paid pennies on the dollar to fly. I check in, sit down, shut up and arrive where I need to go. read more

NEVER FLY FRONTIER!! Have always had an horrible experience with them. The flights will be delayed trust me!!!! I wish there was such a thing as no stars on here read more

Flights both leaving and returning we're late. Sat on the plane for over an hour with zero updates or apologies. Flight attendants unfriendly. Never flying them again. read more

Worst airline ever! The flight has been delayed for hours. Nice way of saying canceled. No one skilled enough to answer a simple question. Never again! read more

This airline is a joke!! You do not want to fly this airline unless you have unlimited time and just don't care about continuous delays. Our plane has been delayed twice and we are told this is due to late arriving plane. While sitting in our seats we discover that our connection has been delayed for the same reason. Do your research!! One tries to save a few bucks but when you are charged $59 for each carry-on and continuous delays is it worth it?? read more

All good things to say about this airline. You can save a little bit of money and don't check a bag. They don't serve drinks on the flight for free. It's an additional cost. There's no peanuts or food. It's an additional cost, but the flights are cheap and it was a great experience. read more

I will never book a flight with this airline again. I have had the worst experience with this airline. They are none accommodating and heartless. I feel they are all about the money, their customer service is terrible. I was told by the ticket agent they could not book me with another airline because that was something they did not do. I would have to take another flight which was2 days later or request a refund, and book my own flight with different airline. read more

I've had very positive experiences with the Frontier airline staff and although the online "Help Chat" is confusing, the live agents have always been very patient and helpful in getting the passengers needs met, regardless of the errors made by either the airlines or their members. I have received air-miles and credit for over 7 years with my Frontier credit card (Barclays) and have enjoyed travel with the airlines for more than 15 years. There is something to say for "airline allegiance!" read more

NEVER. AGAIN. They left me stranded in San Diego. They told us to wait for a hotel voucher. NEVER PROVIDED. We waited. For 24 hours, for the next flights, which was cancelled! They were gonna send me to Florida for 24 hours then connect home. They put everyone in a very dangerous situation. We were stranded in an ill lit area. Then they wouldn't give me a proper refund, so I am making a claim with the better business bureau and my credit card company. THIS IS A SAFETY ISSUE. DO NOT USE THIS AIRLINE. read more

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Absolutely the worse customer service. My mom needs a wheelchair and requested one ahead of time. Flight at 9:28. No one at the desk until after 9am. We got there 2 hrs ahead as recommended and no one at the desk. I went looking for anyone to help. No one knew anything we could do for a wheelchair. We waited 1 1/2 hrs for someone at frontier. The airport workers had refused to help with a wheelchair. Wouldn't allow us to use the ones available saying we can only use frontier ones. I can't imagine what would have happened had I not been there to help her. Even when a worker got to the frontier desk it was 10 or 15 mins before she got the chair. So only mins before her flight. Cutting it way too close!!!! read more

Customer Service is horrible. And their staff is dismissive at the ATL, LAX, JFK and LGA airports. They sent me to another airport due to their screw-up making me miss my flight. Then they send my luggage (with the Christmas presents for my family) to the original airport. They have been conducting their search at the incorrect airport. They stopped sending updates 48 hours after the claim on Sunday and I have no way to file an additional claim for damages. Cannot reach anyone by E-mail or phone and the counters were completely unmanned at 5pm in the afternoon when I went to the airport yesterday. Don't ever use Frontier if you are transporting anything that is important to you. read more

They are impossible to reach. The callback feature doesn't work, the chatbot is remarkably unhelpful, there's no email option.

The worst airline I ever flown with They want it $100 to check in the hat in Las Vegas the supervisor by the name of Rich was unhelpful . read more

ABUSIVE! ABUSIVE! ABUSIVE! Negative Stars I'd like to tell my story today in hopes that maybe others will not have to deal with what I have had to over the weekend. Customer Service Disaster that fortunately another airline was able to help me with.. Let me begin wiith this past Friday. It was a customer service disaster, they do not care. Today I'm letting everyone to stop this abuse. I booked a flight leaving at 6:50pm from SAN. As a pretty frequent flyer, I was prepared and had never missed a flight in my life. Before arriving I checked in on my phone via the app. I arrived, had no checked bags, and procceded to TSA. When i arrived I was told it didn't work. I still had a good amount of time so I got in line to check to Kiosk. The kiosk would not work. There was no one at the counter. I was instructed they are on break. This line was now at least 30 people. Now it would be one thing if the agent was pleasant. The female agent SCREAMED at me and many others At this point, the line was huge due to a 45 min break with no one at the counter. The people in the line told me to go ahead as i only had about 30 minutes left to make my flight by the time the rude woman returned. Despite all of the people line insisting she help me so that I can make it she refused, Screamed at me she would not help and said I have to wait in line. I listened and waited in line After waiting though the line my flight still had not left, she tells me she will not help me and shes going to just check people in. She says she would have to have someone come from after my flight leaves. At this point I'm crying My response was "but you said you would help me" My flight leaves and someone else comes. I still had to beg them to help me. This is my worst experience with an airline. He tells me the flight is left, and I need to pay $100 they can fly me out on Sunday, which is actually the day I'm due to return. How is this fair? #worst airline ever. I took down their info and left to find something else quick. Thankfully another airline was able to get me onto another flight that was BOARDING within 20 minutes. It amazing when an airline cares. Frontier does not. In summary, save yourself the time, money and emotional abuse of flying frontier. I was sick to my stomach to have to fly their return flight back. Never again, and filing many complaints with USDOT and BBB I have never had an airline or any other business scream at me like frontier. I'm out hundreds of dollars and traumatized. read more

DON"T DO IT! My wife's flight was diverted Mid-Air to Las Vegas. A 2 hour flight was turned into an 18 hour ordeal. After 16 hours stranded in the airport, she was told there were still no more connecting flights home, and there was NO guarantee of another flight. I was able to pay remotely though, for a different flight (on Frontier!) and got her home. We should have been refunded for one of the flights right? but "NOPE, Tough luck, Sorry.." We had to buy 2 tickets for the same 2 hour flight. read more

Horrible. 3 flights. mechanical problems and delays on all of them. Pay the extra money and get on a normal airline Unacceptable. Also poor customer service read more

Loved it!! Did we sleep in the airport? Yup. Did we have a 6 hour layover? For sure. Did I pay extra for a carry on? Indeed, I did. But here's the deal... I saved $700 on three tickets even with paying a bit extra for an assigned seat and carry on. This is an a la carte airline and if you're looking to save money, this will do the trick. I was completely aware of my long layovers and every cost up front. There were no ugly surprises. Planes were on time and nice!! 10/10 will fly again!! read more

I've used Frontier Airlines in the past and would never use them again. They have the worst customer service. Worst communication. We missed our flight because of the miscommunication on flight delays. It's not even worth saving a few bucks, a few bucks that we tried saving ended up costing more because we had to last minute book a flight by using another airline , we ended up using a different airline which with much better customer service and communication. read more

The absolute worst customer service of any airline. Spirit's going bankrupt and they're a Michelin-starred restaurant compared to this operation. No phone support, the systems they use are designed to fatigue the customer into surrendering, it's horrible. They changed a flight on us by 7 hours, offered a refund and then made it impossible to process. The website wouldn't process it, they won't take a phone call unless you're within 24 hours of travel, it's designed to just piss you off. And it works spectacularly well. I travel often and the only thing I'm sure of right now is that I'll NEVER fly this 2-bit outfit again. read more

There was no one at the bag check desk until 30 minutes to boarding time. They also don't seat you next to your travel partner like other airlines. Everyone is rude and there is no customer care. I would never travel with Frontier airlines ever again. Do yourself a favor and avoid this airline at all costs. And to put the cherry on top they will charge you $ for carry on items. NEGATIVE STARS!!!! read more

We arrived at the airport approx an hour before the flight with carry on and were denied boarding passes. I did not receive an email to confirm ahead of time and they told us it's in the fine print and we're SOL. No other airline does this. Additionally, I bought the insurance but found out it only works if you make changes 2 days in advance. What a scam. I will never fly this airline again. read more

This is absolutely the worst airline in the history of businesses! They pushed our flight back from San Diego to New York 12 hours and we're forcing us to take a layover of 10 hours and another city. Upon trying to call them and figure out the situation, they have no representatives to talk to. Upon their prices to check bags and carry-on bags is astronomical and should not even be allowed. We will never fly frontier airlines read more

These people set up and let me miss two flights sitting at the gate asleep when I was on my way to a funeral binge tried to make me pay for a different bike when I literally had walked up to the gate and asked the woman. Hey are we leaving? Are you recording? She said no one second and then I sat down fell asleep to wake up and everyone being gone I was stuck in Vegas for almost 24 hours. I had no choice but to go get a hotel room and come back just for me to finally make it to the city I was going and be told that I could not have my luggage because their workers are only there during outgoing Flights Absolutely do not spend your money with them read more

With absolutely no exaggeration, this is by far and beyond the worst airline I have ever experienced. I have flown with Frontier 3 times now and I've absolutely had it with them. Every single possible part of the flying experience is horrible with them. And don't be fooled by the "low fares." They will get you with the insane luggage fees and all the other charges. Ends up being about the same as better airlines. read more

Less than 1 Star Man they spent 30 minutes just trying to make up seats for people... how can you not have a handle on this! Is this an airline or school bus? And incremental changes for every single thing.... It is just cattle moving. My knees rub the seat in front of me and I am a normal 6'1" guy. No power plugs. Horrible airline. Flying monkeys would be preferable. Sorry Denver but your airline is awful. read more

If I could rate this piece of shit company any lower I would. They just delayed my flight from SAN to LAS twice and then ultimately cancelled it at midnight. Left a full plane loaded with passengers stranded in San Diego. People had to wait in line for HOURS after midnight trying to get a refund or to make other arrangements! I will NEVER fly this crappy airline again!!! Can't believe these bastards are still in business!!! read more

very deceptive airline with how they do business. Checkin experience was easy just like any other airline. Problem I have was the way Frontier does business. Booked the flight on Expedia for $161 RT. By the time I ended up home it cost me over $500. When booking 2 people on a flight they only place 1 person in a seat. Magically the seat next to you is not open for your spouse. So then if you want to sit next to your spouse I have to re-book my seat and hers at $37-49 each way. Very deceptive !! I booked 1 carry-on thinking $69 was for both directions. NOPE, I mean who leaves their luggage and only needs it 1-way when they travel. Then I was soaked $99 to get that CARRY-ON home. Will never fly Frontier airlines again. I will promote this deceptive behavior in hopes of changing at least 1 persons mind in flying Frontier. read more

Sometimes cheap is better. Like Costco anejo is good as Don Julio. Other times, cheap leads to frustration. Like renting a compact car. While on the other hand, cheap can be comparable like Botox and Dysport. However, the airline world should maintain a higher standard of reliability. Albeit I was only traveling from San Diego to Las Vegas, cancelling a 5 pm flight and only having a flight available 1.5 days later is insulting. I've flown to Denver several times and the flight has been reliable. Maybe because Denver is the hub. Hundreds of us were in the line for 2+ hours trying to decide what to do. Many folks were stranded. If I make a reservation today, I want my reimbursement the same day. What I don't want is to pay $500 for a different flight and airline. Now that Frontier and Spirit have merged, it may go from bad to worse to comical airlines. CONS Short flights are often cancelled. No snacks. No water. No media. Upcharge for everything. Not worth paying for seats. No entertainment No leg room even if you're short. No real tray. Exorbitant bag fees. PROS Reasonable airfare. Easy check in at San Diego airport Professional employees. Clean plane. Healthy pilots. Safe flight. Easy online check in. The best tip I can offer: Departing flights prior to noon usually don't cancel. read more

This airline is just horrible! On a trip to Newark with my family, we flew this airline. It was a red eye so on our first flight, I fell asleep after takeoff, after twenty minutes, I woke up to the rude flight attendant pounding on my shoulder to wake me up so i could charge five dollars for a damn water. I politely declined, but she started getting rude to me and I kept telling her I was not thirsty. After falling back asleep and landing in Vegas. We had about an hour of time to kill on the ground, and when seeing everyone deboard the plane in the terminal. I saw the rude flight attendant glaring at me. On our next flight, we were stuck on the ground for two hours because of a crew member that was late. Soon they told everyone to deboard, and when walking off I saw all of the crew. They then cancelled the flight and we took another flight on spirit which the experience was definitely a lot better than this. We were also given vouchers which we got, and then when we tried to pull them up later, we found out that frontier had deleted them. When we tried talking with an agent before leaving for our spirit flight the rude Karen kept rolling her eyes at me and told us to suck it up and stop complaining and step aside. Also when grabbing my luggage, I could not stop noticing cracks in it that I never saw before and they gave me nothing. I would do everything possible for this horrible airline to go bankrupt. I would give this airline 0 stars if I could. I hope no one else has to go through this. Spirit is better than Frontier! read more