Worst service! Driver was to pick up my elderly parents at LAX Bradley. Paid extra for the driver to meet them inside to help with luggage. Also paid for the large SUV. Driver was over an hour late. Never made it inside the airport to help them. Car was a stupid van. Driver wasn't cleanly dressed. All in all, an absolute nightmare. Will never use their service again. Paid SO much money and got the worst of the worst. Shame on this company! read more

We used ExecuCar for our airport transfers on a recent trip to San Francisco and Los Angeles. The online reservation experience was quick, easy and seamless. Each driver was on time and waiting for us at the designated locations, and each was friendly, efficient and made us feel safe. read more

Horrible service on timing. I have booked this company 3 times now and all 3 times they were late! My first car was late by 45 minutes, my second was late by 20 min and my third, well my 3rd still hasn't arrived. They are now 25 min late and I was informed that it's going to be another 20 min before they get here. Reason being, "I am coming from Hollywood". There is a reason i booked a service for pickup at a specific pickup time I paid for the driver to show up at the exit of LAX and I had to take the shuttle to go to the Uber location. If I knew I'd have to do that I would have just taken an Uber as opposed to the higher prices. This is the worst company. Do not waste your time using them! Update, I was just picked up, 43 min late, by a Ford Explorer with a broken headlight. What part of "luxury vehicle" is this?! read more

Unfortunately have to revise my review due to a recent horrible experience that first, happened, and second, was not responded to in a professional satisfactory manner. The morning of July 7, 2019 the most unprofessional thing that I have ever experienced during my extensive travel over the past 10 years happened. It was completely unacceptable for ExecuCar to call, leave a VM and unilaterally CANCEL my ride ** 25 minutes before pick-up ** (an ExecuCar reservation was made a month earlier). Simply a voicemail with no explanation. Then, to top it off, no follow-up at all - no apology, no text, no phone call, no email. Did I get picked up? Were my plans inconvenienced? Do they even care? So I send an email with a request for fair retribution (credit for both legs of my trip). I immediately get a canned reply offering me 10% off a future ride. No apology, no proper compensation, nothing worthwhile. FOR NO SHOW - UNILTERALLY CANCELLING MY PREPAID RIDE BY VOICEMAIL 20 MINUTES BEFORE PICK-UP TIME.....ARE YOU KIDDING ME? shame, shame, shame. not they proper way to conduct business. read more

I don't recommend using this service. It wasn't a premium experience except for the car quality and the driver being nice. I could have gotten that in an Uber Black for less money. They gave me the wrong driver number for my LAX pickup, and when I tried the dispatch number for over 30 minutes, no one answered. I was stuck. I've filed two service requests with them to let them know what happened and ask why it happened with no response. Waste of money and time. read more

We live about 40 minutes from San Diego Airport. During our recent trip to Italy, we looked for an easy and convenient way to get to the airport and back home. We found Execucar online and booked our rides, even making a hassle-free change to our pickup time after completing our order. The cars were nice and comfortable. The chauffeurs showed up on time, and they were friendly and professional. We'll definitely use Execucar again. read more

See all

Flyers beware! If there is so much as a minimal delay in deplaning or getting your luggage, your driver CAN and WILL leave without picking you up. Our plane had problems with landing gear and as such problems with getting our luggage out. We had been waiting to deplane and for our luggage and went 10 minutes over one hour to which the driver replied that was 'over time'. If you have been to LAX anytime in the recent past, you will know that you have to take a LAXit bus to a smaller parking lot outside the airport...the process of getting on the next bus to that lot could take anywhere up to an hour. It might just be worth it to take an Uber or Lyft. read more

Arrived at SAN airport at 11:25 pm from Atlanta. Made our way to the baggage claim. It was now midnight. No driver there to greet. No limousine in sight. Walked over to the Supershuttle (same company - so no wonder the service level is dismal) booth across the street. Made the attendant call local dispatch. They told us the driver had shown up for an earlier flight arrival and that there was no alternative transportation available after midnight. Instead they told us: you're on your own and have is a card with a customer complaint phone number on it. WOW. Had to find 2 Ubers to drive us home. read more

When the pre-arranged ride to the airport flaked on me at 1:30 AM (four hours before pick-up) I contacted Execucar/Supershuttle and hoped they would come through. To my delight and expectations my driver showed when expected and got me where I needed to go on time (early actually). Execucar is now my go to car service for my shuttle needs. read more

Wonderful. Showed up early in a very nice Audi A8L with a friendly attitude. This is our second time with the service and both experiences were top-notch. Price was also quite reasonable. read more

We used ExecuCar for our latest trip to Hawaii. They picked us up at our home at 5:40 am and got us to the San Diego airport as scheduled. When we arrived back home in San Diego, they picked us up as scheduled and safely returned us to our door step. The driver's were very professional and kind. The cars were in new condition, clean and very comfortable. The driver's were very safe even though we experienced quite a bit of traffic. This made getting to/from the airport a breeze. Thanks ExecuCar! read more

Had to b @ my Little Princess' HSchool Grad. in Berkeley! Ognjen Jovacevic made certain I dropped my Service Dog, Scoutie, @ Janet's, in East Village, en route to A/Port. Soft spoken, classy, polite & helpful, Ognjen Jovacevic was a perfect driver! Made it safely thanks to professionalism of Ognjen Jovacevic & SuperShuttle/Execucar. YELPers, these are the best transportation people for über important occasions! read more

Super happy with ExecuCar! This was our first time using them, since we normally fly from SNA and live only 5 minutes from there. We needed to leave from LAX, so searched for transportation. After reading the reviews, I chose ExecuCar and we couldn't have been happier. Driver arrived 5 minutes early, helped with all of the bags, was pleasant, competent and very efficient. We'll definitely use again if we need to fly from other than SNA. read more

First time trying out this black car service and it was great. Our driver was super friendly and knowledgeable about the area. We took a short ride from the Homewood Suites Liberty Station to the Cruise Pier and it was money well spent. The app confused the driver since it placed him at the hotel next door to ours but it was a simple walk and I was able to find the driver. Will use again. read more

I fly 2 to 3 times a month and use ExecuCar exclusively. They are on time, know when to talk AND shut up. I live in Cbad and it's so much better than taking a shared ride or parking off site. Few dollars more but worth it, especially having to deal with air travel already read more

I am writing to express my great disappointment and disbelief in having my 4:20 am ExecuCar reserved drive to the airport cancelled 50 minutes before my scheduled pick up. I do not understand how I can get a confirmation email yesterday, and then this morning as I'm preparing to leave, I get a call to say that there are not enough drivers, so my ride has been cancelled. This is not acceptable. My flight boards at 6 am. I will never use your company again. read more

Do NOT use this company! They charged us and no one ever showed up to give us a ride. We texted and called the driver and he just said he couldn't come and no one else wanted to either. We called the office. We were either disconnected or no one could help. We were left stranded at LAX with young children after a long flight. We had to figure out another way to get home. DO NOT EVER USE THIS COMPANY! read more

I was scheduled for a 5:05 AM pickup to the airport. At 4:05 AM I received a call that they had no drivers and I would have to find another ride to the airport. I was willing to pay $50 more for guaranteed, reliable transportation to the airport and they totally let me down. Fortunately, Lyft stepped in and got me to my flight on time and I saved $50. I will never use Ececucar or SuperShuttle again and I hope you learn from my mistake. The only compensation they offered was a 10% discount on a future ride which does me no good since I will never use them again!! read more

Recently took a trip to Europe. Plane left San Diego at 6:30 AM. Needed 3:40 AM pickup to get to airport on time. At 3:40 AM Donald was at my door. He took care of luggage, He got us to airport safely and on time. He took care of the luggage again. Return trip arrived at San Diego Airport at 11:30 PM. Ivan was waiting at the bottom of the escalator with sign with my name on it. He took us to baggage claim, got the luggage, took us to the car, handled the luggage, and drove us home safely. At the house he took care of the luggage again. Could not ask for better or more professional service. I have used ExecuCar before and will use again. read more

January 1st, 2019-SuperShuttle/ExecuCar left 6 of us stranded, 11:30pm at the airport in 45 degree weather. That's really all that needs to be said, but I'll say more. They accepted our payment & provided a confirmation number. Standing outside (to make sure we wouldn't miss them if they showed up), we found it very difficult to reach a person by phone. Couldn't find a phone number on the order confirmation. Tried looking them up online for a number, ended up getting the number from Yelp. More cold time spent outside. After difficult navigation of SuperShuttle/ExecuCar phone system, finally reached a representative. Told them the problem, and was transferred to a dispatcher (Richard). Richard told me they didn't have a shuttle for us. Poor Richard had to listen to me vent. I told him to escalate the call to his supervisor. He put me on extended hold, without checking in with me. I figured I wasn't going to be connected to anyone, so hung up and started over. Customer Service tip: Let the customer know if your not going to show up. Eventually, I got Richard again. He told me I had hung up, and he had been talking to his boss. Customer service tip: Immediately upon hearing there was a justifiably irate customer, the supervisor should have picked up the line to assure me they are looking into the problem, instead of leaving me hanging. Bottom line, they told me it would be at least another 1/2 hour before they could POSSIBLY get someone to pick us up. We ended up getting three different Uber and Lyft rides, with almost immediate pick up. Spent about $40 more for the three rides. I couldn't possibly trust SuperShuttle/ExecuCar for any future business. Independent contractors or not, they can't support their customers, Uber and Lyft can. _ 1/3/19, I responded to SuperShuttle/ExecuCar's reply on my negative review. - 1/4/19, SuperShuttle/ExecuCar asked for copies of the receipts for the three rides we had to use, in place of the one shuttle they were supposed to provide. I sent them the copies, and am awaiting a response. _ 1/4/19, SuperShuttle/ExecuCar offered $21.57 compensation, instead of the $40 we had to pay because SuperShuttle/ExecuCar did not provide the contracted service. I refused the offer, and told them we should be compensated the entire $40. - 1/4/19, SuperShuttle/ExecuCar refused to compensate me for the loss their failure to provide service caused me. read more

I was traveling for business to Sweden and had a super early morning flight. I was worried there might not be reliable Uber or cab at that hour in the AM. I remember a friend told me about this service, so I tried it. Whoooa, what a relief it was to have the driver there on time and have a safe and uneventful ride to the airport. They were there with our name on a tablet when we returned, helped us get our luggage and got us home safely. Today, I had another super early pick up, so I tried them again. The driver was 5 minutes early and I got to the airport safely and in plenty of time. The first time I used them, I called to book. For this trip, I booked it all online. Both methods were easy and effective. My friend uses this service every time she goes to the airport for any reason, work or pleasure. I can surely see why. It's easy to get spoiled with this type of service!!! read more

Service was very professional. The ride was smooth and stress free. The car was in great condition and I was really happy on the way back home I got to ride in an Escalade or something. We talked about really interesting things on the ride and it was a very memorable experience. best part was arriving and seeing my name on a tablet screen and feeling important! read more

waited for an hour for pickup at LAX. I was on time, but they had no drivers, nor did they pick up the phone for 20 min. Last time I used them read more

We needed an early morning shuttle to catch a flight at LAX. My husband and I scheduled our pick up for 5:15 AM. At 5:20 AM, when no one had shown up, your dispatcher Valerie in Phoenix, finally called to say that she did not have a driver. She said that she was working on sending a taxi and would call me back. When she called me back, she said it would be about 15 minutes for the taxi to show up. I told her that we did not have time to wait and we would drive ourselves to the airport.  Then - the poor taxi driver called us a half an hour later when we were on our way to LA, and he was waiting at our house!   Your dispatcher did not even have the courtesy to cancel the taxi! The taxi driver was upset and we were already completely stressed out by this point. This issue resulted in us having to drive ourselves and spend $30 a day to leave our car at LAX. I am so disgusted with SuperShuttle-I will use every venue, TripAdvisor, Yelp and anything else I can think of to let people know that your service is not dependable. Kay Holmes read more

I always use this car service when I need reliable transportation to the airport. They are always either spot on on-time or a 10 minutes early which I absolutely LOVE. The drivers are always nice, clean, and extremely professional . They have some beautiful vehicles too!!! I have recommended them to all my co-workers as they have never disappointed me. This will always be my go to transportation!! read more

My experience was excellent. This was my first time using ExecuCar. I used it from LAX to my home in Hollywood. The driver, David L, learned on his own that my flight was arriving early, he then arrived timely, and directly at the airport terminal. The car was a black Chevrolet Suburban and was clean. David knew how to drive and knew exactly where to go. I could not have been more pleased. Based on my experience I highly recommend them. read more

Tried this company based on reviews. Not sure how they have such a high rating.. 1st problem was when we were awaiting our airport ride they never called or texted to confirm. I called them and they assured me the driver would call before his arrival to let us know they're on the way.. Never happened. I called again at 3:00am before his 3:45am arrival and I got the most obnoxious person to provide customer service. When I asked if the driver would be calling to say he's on the way. The guy responded "I mean he can, sometimes they do I guess" so unprofessional when you're leaving for the airport and punctuality and professionalism is so important. We paid for a "luxury vehicle, ie: Cadillac, Mercedes, etc" as listed on their site. The driver came in an extremely old suburban suv that rattled the entire 1.5 hours to LAX. He never greeted us, he hardly assisted with the luggage and drove like a maniac. On the way back is another story: We paid for the meet and greet at baggage claim. The girl never found us there. We waited for bags, collected them all, and waited.. and waited.. and waited. Finally we call her after almost 30 minutes past our pick up time and she says she's waiting by the baggage claim. Which she wasn't because that's where we were. A few moments later she shows up from a different part of the airport, dressed so inappropriately, she was wearing such a short skirt it was awkward and even more awkward when she bent over to load the luggage in her SUV. We were expecting the car to be close, which it wasn't. We had to walk FAR. Across the street, into the parking garage to which she couldn't remember where she parked and we followed her aimlessly for a few minutes towing our luggage behind. Finally we find her SUV which was nice and new, however she parked so close to another car we couldn't get in one side. We had to wait again for her to back out and we finally were on our way. Then she drove incredibly slow the entire 1.45 hr drive home. People were aggressively passing her in the fast lane and carpool. Not to mention she was playing the most annoying music and froze us with the A/C. I would not recommend this company, they try to pass off as very professional and reliable, however they are not especially for the price they charge. I've used many car services in New York and they are very professional and reliable with confirmation texts, emails, phone calls, timely pick up and drop off, and definitely properly dressed. read more

We booked a round trip from San Diego to Los Angeles airport. We requested a "Premium Sedan". The photo on their web site shows a luxury Cadillac sedan. What we got was a giant Chevrolet SUV. My wife has mobility issues and it is extremely difficult to climb up into such a truck. The company did not even have a step stool to help. At best, their ad is highly misleading and at worst is bait and switch. Having said that, drivers both ways were courteous and professional. read more

I used them last week from my house to the Airport, and their driver was very professional and on time... Best Service in San Diego !!!

Great service! I use ExecuCar for airport service, I am based in Oceanside and use their services on all my trips to and from San Diego Airport. Clean, reliable and friendly drivers! Credited me one start due to I booked the wrong time.. oops it was my fault and they still reimburse me. The txting service, reminders sure help, plus I get UAL points for using them. Excellent service & I recommend ExecuCar. read more

Immaculate car; driver was very professional, friendly and helpful. He seemed to take safe driving very seriously.

Had to cancel. Booked a round trip for my dad. He wanted to be picked up a bit earlier and called the phone number on the confirmation email only to be told it could only be done online. Now he won't even let me book a car and is driving himself. Fail read more

We used them twice. Both times the drivers were right on time and got us to our destination without any incidents. Drivers were very courteous and the vehicles were super clean. They were also very reasonable! read more

I am always skeptical of car services, especially when they have a few reviews of individuals being stranded at the airport. However, I took a chance on Execucar and they did not disppoint. If you are from LA you know that LAX has made some major changes to Uber/Lyft pick ups, making it basically impossible to find a driver. In order to avoid this, I hired Execucar. They are a bit pricey, but still the cheapest quote I was given by far (and you can't put a price on peace of mind). On the day of arrival we were delayed about 30 minutes, and I arrived on the tarmac to a confirmation that my driver was waiting for me and clear instructions on where to go. We did have to walk over to the LAXit section for car pick ups, but everyone needs to do that these days. Our driver was waiting for us when we arrived, packed us up, and we were on our way. Not only was it a very pleasant experience, but extremely stress-free (what more can you ask for). Will be taking execucar from now on. read more

Had an 3 am pick up and the gentlemen whom picked up was on time and professional. Requested a town car and a Cadillac SUV showed up. The car was clean, had water on hand, and ready to go. The app made reservation extremely easy, from scheduling to tipping. Would absolutely use this service again. read more

I've been a customer of Execucar for a few years. Until this past NYE weekend I would have given them a 4-star. Let me list the ways they sucketh: 1) Reserved on mobile site, reservations don't show up on account. 2) On Monday at around 11AM, I called them to change the car pickup from 730PM to 8PM. Luckily in the afternoon I checked the confirmation email since the genius changed the pickup to 8AM (3 hours BEFORE the time I called). 3) At 715PM I get a call from the driver saying that he's on his way and if we don't mind, could we come down sooner since they're busy that night. WTH?? How unprofessional is that?? Not our problem that you're busy that night. It's NYE, you should have been better prepared. 4) At 11PM I called to move up our pick up time to 1AM from 130AM. They said no problem. At 1245AM I get a rambling phone call from the driver who apparently doesn't speak a word of English. Only thing I got was that he can't pick us up at 1AM anymore and will be there at 130AM. He doesn't show up until 140AM, 40 minutes after when he was suppose to be there. I understand that NYE is a busy night but that's now the customer's problem. If you say you're going to pick up your customer at a certain time, you be there at that time. I emailed them to complain and I got some generic apology back. Apology not accepted. With all the competition especially from Uber (who btw is excellent), you'd think these guys would focus a bit more on service. I guess that's what happens with big, bloated companies. You suck Execucar. read more

The ride was OK but the dispatch or maybe the driver tend to ignore your request that you put on reservation. The customer service sucks as well. I asked for a printed receipt when I reserved the service. The driver arrived without a printer. He asked me to call the customer service myself. WTF? Why did I spend time putting request if they don't even look? I called the customer service and the Lady, Mary, telling me I could use another company's service next time if I want to. What a great response from a customer service representative! read more

Very comfortable, driver friendly & opened doors & loaded luggage in & out, 10 mins early, drove safely & quickly. No smoke and no music which is what we needed during this early morning drive. read more

DON'T EVER USE THIS SERVICE!!!! We had used them in the past with no problems, and booked them for pick up at home to LAX and then to take us home after our return. We paid in advance and got a confirmation. Then about an hour before we were to be picked up, they cancelled our reservation, saying no one was available. We didn't check our email until it appeared they were late, since it was very early in the morning. Luckily there was an Uber in the area and we made our flight. When we returned to LAX, we called in to say we arrived (we were right on time) and they told us someone would be there in a silver Honda van in 15-20 minutes. After 30 minutes, I called back and discovered that in fact they had no vans in the area and there would be no one coming! After much time spent on hold, I was finally connected with a manager. When I asked how this could happen when we had a confirmed reservation, he said they use free-lancers and sometimes people don't even tell them when they go off duty, so there could have been someone in the area when we first called who then went home without notifying them. They had NO ONE available despite our confirmed and paid for reservation. They did refund our money and we were able to get a Lyft ride home, but this was after waiting an hour to get their van. Absolutely unacceptable to run a business in this way. Even their dispatch manager agreed with me. Horrible customer service. read more

I've used these guys several times now and they are always professional, polite, punctual and friendly! Bojan is amazing! (I left my phone in his car and when he found it, he came back to return it! Thank you so much!) It's also a great value. Highly recommended! read more