Hello All, I have had MANY experiences with Volaris in the past and to be fair they were all relatively okay experiences. As someone who does not speak too much Spanish they are very accommodating with speaking English for instruction. However, now that I have an actual issue they have been HORRIFIC to deal with. I purchased the flexibility coverage for my tickets as I travel to Morelia and since COVID I have had to change dates due to outbreaks. Well, I had an issue where I needed to change my flight to the following week. I could not do it online as the options were greyed out. I called as I have done in the past and asked to change it. I was told that even though I bought the coverage that I would not be able to change it without a charge. I said, "Alright, that should be fine" then I heard the price.. $230 over what I paid already. I asked why the price was so expensive and I was told that this was due to peak season. I told the rep I would have to check on a few things and get back to them as that sounded extreme. I then did a search for the prices and found the flight I wanted through VOLARIS on Expedia for $109 which is lower than what I had already paid. I screenshot this and contacted the customer service for an explanation. I got a hold of someone who absolutely refused to listen to my points and told me that I could not even cancel the flight and get my money back. I was then hung up on.. I called back again and gave them the benefit of a doubt that this was an accident. I was told a similar thing by the rep and even asked how I got my amount of $109 for that date and what the flight number was (I screen shot it so I had that info) so I read off the information and he acknowledged the flight and then I got hung up on again! So I decided to take this up to a supervisor and called in again, went through the whole "Why do you need to speak with a supervisor" once again and then was transferred where it would put me on hold for 5 or so minutes than hang up on me. At this point I saw red... I called once again explained ONCE AGAIN my issues and was ONCE AGAIN put on hold and ONCE AGAIN hung up on. In total this routine has gone on about 9 times by now. I have spent at this point $1000's with them over these last few years and this interaction has decidedly ruined our relationship. As a customer I have the burden of proof and have to prove my case if it is to be considered, I have my expedia receipt ready to go if ANYONE FROM VOLARIS wants to contact me regarding my issues. I have wasted enough time calling them and will be filing a formal consumer complaint as soon as I am done here. Buyer beware, they're okay if there is no issues but a second an issue comes up be prepared to get static. Sincerely, Sam M. read more

I don't recommend buying your CBX crossing ticket from Volaris. We purchased tickets that way and there is no proof of purchase in the email confirming our reservation. I called them and they said don't worry it will be on your ticket but couldn't confirm it. read more

The truth is a shame, they operate airlines that only think about their own well-being. Please read this comment and use it for any future flights and any type of cancellation. My children were going to visit their grandmother and there grandmother unfortunately died and I tried to cancel the flights and they had sent me to the Volaris Experience site and nobody could asist me and they would tell me that it wasn't possible because she was not a direct relative but it was there grandmother. The truth is that they do not care about the reason why you cancel, they do not reimburse even five cents. If the tickets were at a lower price I would not care but the tickets are $ 1700.00 Dollars and the truth is we are left with the credit card debt now. - La verdad es que es una pena que operen aerolíneas que solo piensan en su propio bienestar. Con este comentario, esperen y lo lean antes de intentar cancelar. Mis hijos iban a visitar a su abuela y su abuela murió desafortunadamente y traté de cancelar el vuelos y todavía me enviaron El sitio de experiencia volará y nadie podría decirme eso porque él no era un pariente directamente era su abuela. La verdad es que no les importa la razón por la que cancelan, no reembolsan ni siquiera un cinco. Si fueran poco dinero no me importará pero son $ 1700.00 dólares y la verdad nos queda la deuda de la tarjeta de crédito read more

worst airline ever, constantly cancels. And doesn't care to compensate. Canceled two of my flight 2 days apart

1 bad review ok to ignore, a large number consistently bad review.... do not ignore. The bad reviews are here for reason. Volaris overbooks every flight. We got news that we waited 5 hours for a flight without seats, read more

We just got back from Cabo and flew out of Tijuana. We crossed using the bridge between San Diego and the airport. Super easy. I found the folks working at Volaris to be friendly and helpful. We had a delay leaving Tijuana. Nothing to do with the airline. Got an email giving each of us a coupon for a discount on our next flight. No one does that! Great service. Will fly with them again! read more

Volaris - Airlines Near Me - Tijuana, BCN

I aske for wing row they said it was available but didn't give it to me. Due to check in time I was entitled to it. They want to charge for ever little thing! read more

This airline is the WORST!!!!! They steal your money, customer service is terrible and they do everything but give you the truth. I hate this airline!!! They are like Southwest Airlines but no customer service!!! I made a reservation and they changed it without my ok and charged me for their MISTAKE!!!! I believe it was double booked and changed without my knowledge!!! Terrible, terrible airline; STAY STAY away!!!!!! read more

This airline is the worst. We should of just paid 200 for the San Diego airlines and saved this bullshit. Had to push my flight one day back because we got there a with an hour and a half rather than 2 hours prior. Even the security guards in site said it was ridiculous. Horrible and do not recommend read more

This is only my first time traveling on Volaris but it was an exceptional experience. Flew from Cabo to TJ. Terminal was clean, people were nice and friendly. Flight was on time and the plane seemed brand new. Once we got to TJ the cross border express was easy to navigate and getting out and to a Lyft was no problem. The only slight difficulty was the bag drop in Cabo. Signage was not as easy to figure out and we seemed to have to wait in a very long line just to drop prepaid, tagged bag (got the tag from the kiosk.) If there was an easier way just to drop bags and get on our way, this would be indeed perfect. read more

The service is always awful. I travel about twice a month and every time they mess up my CBX entry ticket which makes me get back in line and waste another 30 minutes. Today they made me throw away some nuts and bolts I had in my carry on and they consider them tools so I was denied them on board. The only reason I still use Volaris is this is the only airline that travels to my destination. read more

Worse customer service ever! Beware that if you book and cannot travel due to Covid they will not allow you to rebook. I wasn't told that the time allowed was 180 days after cancellation. Ridiculous policy when dealing with this pandemic ! read more

They are the only airline that charges $51 per ticket to change flight. In addition, they charge a difference in price ticket! I will not fly with this airline ever again as they have no consideration over COVID 19 pandemic. It is probably cheaper just to let ticket go and purchase a new ticket in the future with a different airline. read more

Most of the time they cancel their flights and they don't have good service at all I don't recommend this airline

Be aware that VOLARIS is not ready to cancel booked flights - even 10 months before the actual flight! There is no cancellation fee they simply do not take any cancellation. A change of flights cost about 10% of the ticket prices! When VOLARIS charge for a round trip about USD 800.- they offer the same date, same fly numbers, same destination for about USD 200.-! So be aware with this 'cheap' airline! read more

Never again, worst employees and airline supervisor s were barely any help. Not a very good experience at all

This is the third time that Volaris changes the dates of my flights by more than two days. This last minutes changes completly ruin my travel plans. Volaris will not refund the cost of the tickets, they will only offer a voucher that can be used in the future. However, they always change the flights making it impossible to plan around a trip with them. Their customer service is terrible as they keep you on hold listening to a horrible message loop usually for more than 45 minutes. It does not matter if they are the cheapest, if they will make it a nightmare to travel with them. You are better off paying a couple of $100s more for a reputable airline that will deliver what you are paying for. read more

1 star because there's no 0 as an option. El día de hoy empecé mi viaje con Volaris de cuidad de mexico a La Paz, de la Paz a Tijuana ... No quise documentar por qué tenía urgencia de llegar a una cita de acuerdo al horario designado por Volaris para la llegada a Tijuana, así q mi equipaje de mano y el de mi acompañante se rigieron por las normas de la compañía desde el principio . De Ciudad de México a La Paz, pesaron y revisaron mi equipaje y el de mi acompañante y todo estuvo bajo orden ... Al llegar a La Paz, nunca salí del aeropuerto, solo se suponía ser una "conexión" por lo cual en la sala de abordaje se podía ver el avión del q baje y al me que me subiría inmediato. Al estar por abordar la sobrecargo de la entrada para el avión (abordaje) me dijo q mis equipajes de mano se irían abajo sin ningún costo, le expliqué que no quería hacerlo por la cita q ya tenía, y q por eso no documenté desde el principio ... se molestó y entonces me dijo que no podía abordar hasta q me pesaran de nuevo ... ok, lo hicimos ... pero en este corto tiempo de conexión compramos un par de sodas y nos quitamos las chamarras q ya traíamos puestas mi acompañante y yo ... Así que nos hicieron pagar por el "extra peso" que generó el consumo de dos sodas y las chamarras que no nos permitieron ponernos de nuevo para bajar el peso ... No entiendo cual era la diferencia de traerla puesta al principio (que no el peso se supone es el mismo ) Pareciera que solo no quiero pagar sobre peso, pero me parece ridiculo consumir adentro y tener q pagar por ese producto solo por q no quise poner mi equipaje abajo como la azafata quería, a los pasajeros extranjeros delante de nosotros no se lo exigió, completamente se dirigía a la gente más sencilla, fue notorio completamente la diferencia q se estába haciendo, súper mal educado la persona que estába pesando y cobrando. Entiendo que se cansen de ver tanta gente o yo no se... pero entonces cambien de trabajo, por que la hospitalidad debería ser prioridad en ese negocio ... Y es una tristeza que entre la misma compañía se culpen unos a otros y al final cuando le pregunte a la persona q me cobro sobrepeso por mis sodas, qué pasa con las compras q se hacen de recuerdos de último minuto, como perfumes, alcohol ??? Y me dijo q ese era problema del aéreo puerto, si no quería pagar más al abordar que no comprara !!! Pocas veces me gusta escribir ... pero esta clase de servicio y trato tan pobre lo merecía. Es un poco (no mucho) más caro Aeroméxico, pero el servicio es mucho más recomendable, Volaris dejo de valer la pena read more

I'd ride spirit airlines over Volaris any days! First of all, the gate was only showing up as a terminal and our flight number actually disappeared altogether from the board. Volaris updated saying it would be 12 minutes late without any gate anymore. Finally, 15 minutes before our flight was supposed to leave updated to the appropriate gate. Meanwhile, the application never updated and said the flight was on time. The flight ended up leaving 45 minutes late and the bidding process was chaotic at best. The seats are so thin you might as well be sitting on a wooden bench. Additionally, there's not even free water from a water bottle (only tap water). Snacks cost money and there isn't really any food. read more

I am so over this airlines. I am trying to cancel my flight for a credit voucher. It has NO where on the website to do this. It only allows a rebooking option. I have tried to contact Volaris through the phone number listed only to get a vm to contact them through the website. I do this which is a "WHATSAP" message. My first message was a "robot" response not able to help. I eventually got a message from what was identified as a human agent, but with only 1 response and nothing to help me. This was 4 days ago. This morning I received another message "We apologize for the delay, if you would still like help send us a message". Well yes, I am still waiting on a response from my initial request for help. At this point it looks like I am out $798. Absolutely ridiculous. I will probably fight the charge on my credit card. read more

I am so very dissapointed in this airline. I recommend spending more money and avoiding the headache. They changed my flight without telling me and their customer service was awful. I spent over 5 hours on the phone only to be hung up and transferred to nobody. It is tempting because it is cheap but my suggestion... go elsewhere for your flight. read more

Worst airline in the entire world!!! We booked our winter vacation back in October to visit San Diego and fly with Volaris from Tijuana International airport to Guadalajara. Arrived to check in 3 hrs. Before our flight since we could not check in online since the day before, unless we paid $200 USD per seat. Attendant at the counter said our tickets were sold because we did not check in online. We were never notified that our seats had been sold or to not come to the airport, no communication at all. Volaris does not care about its customers read more

I've traveled with this Airline 3 times and all three times I've experienced delays. This last experience, I prepaid to reserve my seat and they overbooked the flight so I couldn't even board the flight I reserved. I asked to get a refund on the reserved seat and they said no. Never flying this airline again. read more

They are taking advantage of COVID-19 by screwing their customers. They won't answer the phone and you can't change your flight, cancel, or even get airline credit through the website. Will be the last time I ever fly with them.. I hope this virus causes them to go bankrupt. Companies with these ethics don't deserve to be operating. read more

To anyone who has been scammed by this company (like me), please sign this petition to get our refunds/flight credit from Volaris. https://www.change.org/p/volaris-volaris-need-to-refund-people?utm_content=cl_sharecopy_20822538_en-US%3Av3&recruiter=1068589954&recruited_by_id=7f6029d0-73a8-11ea-98f1-236d05c06112&utm_source=share_petition&utm_medium=copylink&utm_campaign=psf_combo_share_abi&utm_term=psf_combo_share_abi read more

I mostly write reviews if I have a really great experience, or a very poor one. Unfortunately, this was the latter as it was the worst experience flying I've ever had. I wish I had checked their horrible reviews before buying tickets, but who knows, I may have thought they couldn't be that bad or it wouldn't happen to me. I was travelling to Cancun with my wife and was lured in by potential savings by taking a flight that had a 1h layover in Jalisco. The first plane arrived 30m late and by the time we boarded a shuttle from the plane to the airport, gone through security, and headed to the gate, the second plane had gone. We pleaded with them twice at the counter asking to at least be put on standby for a later flight only to be treated disrespectfully and blamed for missing the flight. We called customer service and were also told they could do nothing for us. Our only option was to buy two new tickets (with a different carrier after all this of course!). This was a horrible start to an otherwise beautiful vacation in Cancun. I will definitely be sticking with an American airline next time. read more

Rating?!! After the payment center on 8/19/20 tried to take over $8000 from my account because online I couldn't finish booking my card got declined online...then I was directed to call Volaris payment center, which I did. I called Volaris to finish my booking, and for some reason I was hesitant to have to give my cc# to finish booking, I spoke to the first CSR that transferred me to "payment center" were the 2nd CSR sounded like he didn't even know what he was doing, I asked questions like where's your corporate office, which he didn't know. I gave him my cc# and he charged an amount that it wasn't and he didn't know at the same time I was calling my bank on another phone to check how much he was charging, I kept saying to wait on phone until I got email confirmation....my bank auto system gave me last transactions, and it wasn't the price he said plus trying to take 8500 out of my account......I got back on the line with him and told him he was the shadiest person for the company & I was going to report him!! That he lied, etc ..he got so nervous I hung up right away to call bank. Thank Goodness, I called my bank back and they sent a claim & the idiot didn't get that money out cuz I didn't have it! Pay the extra money and FLY AEROMEXICO, I'll never fly Volaris again. Shady! read more

This is just plain horrible. First they have u wait in line, after talking to an agent, for 30 minutes, then the next agent at the counter tells you, you have to check in at one of the auto check in kiosks. You go to that and it doesn't work. It tells you there is a problem checking in and you have to see an agent at the counter. Now the line is 3 times longer so it's an hour and a half wait. 2 hours to get a bag checked and a boarding pass. Last time flying out of Mexico. What a sh!t show! Trying to save 50 bucks. Inconvenienced by so much more. Time is money. This was a waste of my time. All it would have taken is for the first agent to let you know you have to go to the kiosk first, saved 1 hour or more. read more

I think this airline is definitely a hit or miss. It has some good things to it and others not so good. I flew with them from Tijuana to Cancun and on the way to go they delayed the flight for about two hours and had a connecting flight, so the other flight had to wait for about an hour to get us because about half of the people that were on the first flight that was delayed were on the second flight. It sounds ridiculous because what the other people also has a connecting flight and again they're gonna be late to the next flight. I do have to say that the seats are very comfortable and big enough, I don't know if they serve any refreshments because I slept throughout the flight for the most part and I didn't see anybody having any snacks or drinks. One thing I recommend is that if you somehow lose your luggage or somebody else took your luggage and or if they even asked to check in your luggage don't do it because of the hassle of afterward. Because if that happens where are your luggage is misplaced you can't even contact them and you have to email them and go through a process which is ridiculous because how is a possible that a company does not have a person in contact when it comes to lost and delayed luggage. I don't know if I'll consider flying with them again because of the hassle and because of the delayed flights for about two hours at least. They also made the return flight 10 minutes prior to its time, No email sent her whatsoever for the reminder which is also another ridiculous thing about this stupid company read more

If I could give them ZERO stars I would! This airline just likes to rob people of their money. I purchased the flexibility/refund combo and decided to switch flights.. got charged for the switch but it's understandable I'll pay the difference. Now I'm being charged for a seat after I already paid for one. I called to ask why this is happening and if I can get a refund for the seat so I won't be charged double instead I was told it's not possible and I'd have to pay for a service I already paid for. Total bullshit!! read more

Boy we have been flying this airline for a few years now. We usually buy the exit door seats for the leg room. I know carry-on luggage can't be too big but that would be the only issue. The flight attendants have always been well put together & sharp looking. They are super professional. Our frequent flights around Mexico have been very enjoyable. The seats are bigger than Southwest Airlines it has more elbow room. I'm not sure what's going on with this airline as it's not booking for trips past March or April. I hope it's not closing down because I would definitely miss flying on it. The ticket prices are very reasonable even more so if you book ahead of time. read more

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Arrived at Tijuana airport at 6:30a for 9:30a flight. It was very busy and didn't get through CBX and to the Volaris counter until 9am. They told me I was too late to check my bags even though plane didn't end up leaving until 10:15am. Great that their prices are low but doesn't help if you can't get on your flight. Told me they couldn't refund my ticket, that instead I had to call 800 number that is closed on the weekends. Answer I kept getting is that "this is our process, I'm not authorized to do anything else" read more

Absolutely despicable profiteering from the Covid crisis. After being a loyal fan for 5+yrs, I was horrified by this airline's profiteering. I had to cancel an upcoming trip due to an imposed quarantine for my son and tried to get the tickets refunded or a voucher. Although Volaris will provide a voucher, it is only valid for booking in the next 30 days and the purchase price will be reduced by the taxes I paid as well as my upgrades to the ticket. Basically the airline is skimming ~20% percent as profit due to the tragedy of the Covid outbreak. All other airlines are offering a full refund for affected travel. Last time I will EVER use this airline. Absolutely disgusting behavior. read more

So I traveled using Volaris Package deals through there website. Went for a short but sweet trip to Mazatlan. We flew out of Tijuana on a direct flight to and from Mazatlan. Flights where on time and workers where attentive. I will definitely fly again with Volaris and there prices are great. Just understand, "You get what you pay for"..... read more

Volaris - Airlines Near Me - Tijuana, BCN

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This airline truly is horrible. I've waited 5-6 hours for my flight and they keep changing the time to go on the flight. They don't even know the status of the flight, a bit irresponsible. I feel very tired as I have been waiting since 10:00 pm but it is 2:00 am. They have nothing in control and overall, need to do better. They don't know when the flight is coming and they are assuming when it's coming. read more

Stay away. As for the moment the amount of cancellations of flights is horrible. The experience is horrible all other flights continuing with route and here volaris leaving ppl stranded of all ages. Airport filled with kids and elders sleeping all over the floor. Be safe and just fly with other airlines. read more

Worst airline ever.. don't think about wasting your money in this piece of shit.. workers don't help you for shit. They don't deserve a start but I have to continue posting this message.. don't want your money.. I'm dead serious.. read more

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The customer service on this airline company is horrible. If you have an issue, you have to download WhatsApp and attempt to communicate with someone. It took 3 hrs and I had to go back and forth with them a couple of times. Altogether it spent 9 hours gettysome simple questions answered. You CANNOT-CANNOT talk to a real person. read more

This business is horrible. Last year Volaris was having a sale. I called the airline to see how the sale worked since I wasnt sure if I could go on vacation on a specific date. The airline worker told me that I could change my flight to another day for a small fee. I was like awesome, I can do this! So I ended up purchasing my flight for 176dlls. I called the airline to change my flight date and the volaris staff member on the phone told me it would be 498dlls to change my flights. That is ridiculous. I told the volaris staff member that I would end up paying more money to change the flight than what the flight actually cost me. The volaris staff member didnt care. AND...while we were talking on the phone, I went on my computer to see how much the tickets would cost for those specific dates I wanted. The flights would end up being 325dlls. LESS than what they want to charge me to change the date. I told the Volaris worker and again, he didnt care. This airline is unprofessional and all they want is your money. I will never use them again read more

Hello, After almost a week of attempting to reach assistance, I received an automated message to go to my trips page and change my flight. Your instructions were to change the "return" flight first before changing the departure flight (not sure why you need to change the return flight first weird) I did and was able to change the return flight but now unable to change the departure flight. My flight is to leaves TODAY April 3, 2020 from Tijuana to Culiacan and for almost a week have not been able to speak to someone or allowed to just change my flight as states on your site! You are not answering phone, emails, messages via Twitter or Facebook and have thousands of messages from irate customers in the situation as me. Your false advertisement that you care about your customers is pathetic. Please respond and assist your customers. I have filed a complaint with US DOT, BBB, Mexican Profeco (sure that won't help) and my credit card company. Praying that my CC company reviews my endless emails, call logs, FB Messenger message and Twitter messages and can get me back my $900. You guys are thieves taking advantage of the situation. read more