I have been a customer of VN Nails for many years. I was told if you make an appointment, you would receive prompter service then if you walked into salon as a "Walk-In." This has not been the case. I have made appointments since I have been going to VN Nails and more often then not, still continue to wait. In fact, they will take walk ins during customer's with appointments and make the customer with the appointment wait while they service the walk in, or they will work on both the appointment customer and the walk in at the same time. This has been an issue with me for years with this salon. If a customer has an appointment, they should receive the nail techs FULL attention until the service is complete. Walk ins should be made to wait or schedule an appointment, not the other way around. A few weeks ago, I had a late morning appointment, but had completed another appointment early so decided to call and see if I could come a but earlier to have my nails and toes done. I was told to come at my appointment time because they had other appointments they were working on. I show up to my scheduled appointment only to find the same thing happen again. As Kim worked on my nails, she kept jumping up and down to assist every walk in that came through the door, while I was left to sit and wait. Finally, after 40 minutes of waiting with my feet shriveling up in the spa, I finally got up and said i was leaving. Kim immediately said she'd be right with me, but with an attitude. Almost 5 minutes after, she finally attended to my appointment. I was there for over 3 hours for an appointment that should have taken no more then 1.5 hours. Never was there an apology or any sort of remorse she left me sitting for almost an hour. I would think they would take care of their loyal customers with appointments first, but apparently they get as many in and out as you can, throwing appointments and customer service and loyalty out the window. After over 5 years, I will never set food in there again, especially after the way I was treated, and with no apology! So if you have 3.5 hours to have your nails and toes done, this is the place for you. Expect to wait and wait even with an appointment. Seems like you would get quicker service as a walk in. read more