March 2023- I've had my Vivint system for a year and a half now. I feel peace of mind having it in place. It's easy to arm, disarm and monitor both from the touchpad in the house and remotely from the app. I still don't understand how to test the motion detector and glass break sensors though. The exterior cameras with lights are a ridiculously expensive add on. They weren't available when I initially had the system installed and there's a big surcharge to add them to the system. read more

I paid for the home service contract out of to cover installation and damage thing items in my thing but when my doorbell was damaged I called them and they said it does not cover the doorbell but it covers the home service contract I have so installation is free after they put it in they charged me for the insulations of 8419 and I have called several times and they keep giving me the runaround that it wasn't covered in this and that after I was told it was so I canceled the home coverage insurance and file the complaint with my credit card company with the 8419 I talked to him several times and then just give me the runaround I also had a new monitor putting in at the same time so they charged me twice for installations for the same day same time very bad service you got no replies when you call or they're just run around their insurance is a rip off they should be investigated read more

It is against Vacaville CA city ordinances to solicit door to door without a soliciting permit and to get that permit they sign an affidavit that says it is illegal to solicit at homes with no soliciting signs. Vivint sales reps seem to think they can ignore these laws. I have 'No Soliciting No Exceptions' right at eye level on my front door. Asked young man for his soliciting permit. He ignored me saying they have a better deal than ADT looking at the security sign in my yard. I informed him that since Vivint can not even follow the law or respect my request for privacy in my own home that I would never want to do business with them. Telling your sales people to be shady like this is how to un-sell your company. read more

Darby with Vivint decides to show up at 9:00PM and knock super loud on my front door and when I say what do you want it's 9pm she says well you're awake aren't you? What kind of harassing type of service is this company running. Please keep your people away from my property in Fairfield CA. read more

They steal your money. I paid $79 a month, bought all my own cameras, but when I sold my home, the new owner didn't want to take over my account and it cost me over $1600 to get out of it. BTW, new owners are using them too, so two separate accounts for same residence. DO NOT USE VIVINT!!!! GO ELSEWHERE. it will cost you $$$$ to move, change or cancel your service!! read more

Do people actually buy things from door to door salesmen? Guy rings my doorbell and knocks at 5:30pm(dinner time). I watch him on my security system and he has the nerve to ring the doorbell and knock again, waking my 1 month old son. I finally answer the door to a Vivint salesman trying to sell me a security system... that I already have. Come on man. read more

Vivint - Security Systems Near Me

I give zero star for this company. Do not go with Vivint. You are stuck with them for life. EVEN if you're not using them! THIS IS AN AWFUL COMPANY! They will tell you that all is cancelled but will keep charging you. This is not a bitter customer. Yes, I am frustrated with a company who will constantly transfer to every sales person to try and sell you their service. Also, if you are paying more than $26.99 monthly on a 2600 sq ft home, you are getting ripped off. Their offer to me went from $55 to $26.99 per month! With all my equipment INCLUDED! read more

I never ended up ordering from this company, but calling for a quote left a huge amount of red flags. I called just for a quote but they began with classic pressure sales tactics and started throwing discounts at me when I wasn't sure. They insisted I put down a deposit and have an installer come to my house just to get the price. They deceive you with their pricing by discount the first 6 months and financing the cost of the equipment for 60 months. When I called to get my refund I had to fight the account manager for 15 minutes and tell him no repeatedly just to cancel. Any time someone has fight this hard to sell their product, it is likely overpriced. read more

Expensive, equipment stops working after a year or two then will charge for maint plan or 99.00 to come out and troubleshoot. Just dont. read more

i've had this service for just about a year and it is horrible! The cameras hardly ever work and they will charge you 100.00 to send someone out to your home to fix them. They gave me a 3 months no charge service, but the camera constantly went offline. What good are cameras if they don't work. A total waste of money. They won't take the cameras back and they won't let me out of the contract. The only way out is to pay the cameras off. Trust me, save yourself time, aggrevation and money. Don't buy this junk! Winthrop Harbor, illinois​ read more

Called about adding a decice in case my aunt falls or needs assistance, was told it would wrap into her Vivint home security package, but upon registering the device and reading the fine print, it's an additional $15.00 every two weeks - AND - when I tried to use my on line scrampbled credit card to protection they wouldn't accept it. Big red flag. read more

FINALLY got someone to pay attention after posting a review here and was told they would cancel my account in October, yet here they go still charging me in November. Sick of the lies VIVINT!! read more

Biggest scam company around. As I write this I am on hold again! 15 phone calls and multiple emails for two months. Won't stop billing me on auto pay. You absolutely CANNOT reach anyone in billing. On hold for hours. Promise to call back but never do. Lawsuit incoming! read more

Please. Please. Do not go through this company. They are criminals. I purchased my home system and their tech cut several power lines and now our door bell no longer work and they refuse to fix my power lines that were damaged by their tech. I called several months ago to change my plan and now they say they have no record of that and they want me to pay the higher plan that I changed from. They do not want to help me and are not a reliable company so please seek service through another company. Also check out YouTube, they have several unhappy customers. read more

$20 million settlement with smart home company Vivint shuts the door on a different form of identity deception By: Lesley Fair | Apr 29, 2021 3:46PM Linked-In TAGS: Bureau of Consumer Protection Consumer Protection Credit and Finance Debt Collection Privacy and Security Credit Reporting Red Flags Rule There's a certain irony in the FTC's record-setting $20 million settlement with Vivint Smart Home, a national seller of smart home technology platforms, including security devices and monitoring services. One purpose of the company's products is to help residents ensure that people at their front door are who they say they are. But according to the FTC, Vivint engaged in some identity deception of its own. For example, when a prospective customer couldn't qualify for financing, the FTC says Vivint's sales representatives found another person with a similar name and then qualified the customer using that person's credit report. The complaint charges that Vivint violated the Fair Credit Reporting Act, the FTC Act, and the Red Flags Rule. With more than 1.5 million customers in the U.S. and Canada, Vivint is a big name in the business. One channel the company uses to get new customers is its door-to-door sales force, many of whom work just in the summer and on a commission-only basis. Vivint equipped its sales reps with tablets loaded with a proprietary system called Street Genie that managed the onboarding process for new customers, including credit verification. The typical Vivint security set-up costs $1,000 or more, so most customers were interested in financing. As part of the process, the Vivint sales rep used Street Genie to check the person's credit report. What happened if the potential customer didn't qualify for the loan? According to the lawsuit, some of Vivint's commission-only reps used two illegal practices to make the sale. One method was called "white paging." As explained in the complaint, the Vivint employee would use the white pages to find an unrelated person with a name that was the same as or similar to the customer who just failed the credit check. The sales rep would enter that unrelated person's address as a "previous address" in the Street Genie app and re-run the credit check. In effect, the Vivint rep tricked the system into approving a new account for an unqualified customer by illegally using the credit history of a random person who just happened to have the same name - and a better credit score. Illegal Method #2: According to the FTC, the Vivint rep would ask the prospective customer who failed the credit check for the name of someone else - say, a relative. The rep would then pull the credit report of that person (obviously without their permission) and add their address in the "previous address" field, thereby qualifying the primary account holder. In a variation on the scheme, the rep would add a co-signer on the account that the primary account holder didn't know, but that the rep thought could pass the credit check. Vivint would then open an account for the unqualified customer based on the innocent third party's credit record. But it didn't stop there. If a customer who qualified for an account only because a sales rep hijacked someone else's credit later defaulted on the loan, the FTC says Vivint referred the innocent third party to its debt buyer. In other words, people who had nothing at all to do with the transaction - and had never even heard of Vivint - found themselves with blemishes on their credit and debt collectors on their backs. An isolated incident involving a bad apple or two? No, says the FTC. You'll want to read the complaint for details about what was going on, but the lawsuit alleges that Vivint was well aware of the problem. Although the company initially terminated sales reps for misconduct, Vivint rehired some of them a short time later. After that, some Vivint employees warned managers that sales reps continued to evade the meager prevention measures the company had implemented. But according to the FTC, Vivint allowed the practices to continue. The complaint charges that Vivint violated the Fair Credit Reporting Act by permitting its sales reps to get unrelated people's credit reports without their permission in an effort to qualify a potential customer for an account. The FTC says that practice runs afoul of the FCRA's requirement that a company must have a "permissible purpose" for receiving a credit report. In addition, the complaint alleges that Vivint's conduct in turning over bogus debt to debt buyers or collectors was an unfair practice under the FTC Act. The FTC also says Vivint violated the Red Flags Rule by failing to develop and implement a written Identity Theft Prevention Program designed to detect, prevent, and mitigate identity theft in connection with covered accounts. To settle the case, the defendant will pay a $15 million civil penalty - the largest ever in an FTC Fair Credit Reporting read more

Unusable on my phone which is why I got it, to keep an eye on things away from home. I have a samsung galaxy s21 ultra and my wife has an iphone does not work on either. App constantly crashes, unable to view past events or rewind and issues with talking through the cameras. Chatted with customer service but the app kept crashing so I had to restart the conversation several times with new people. I was told the problem would be fixed next update and it was not. Also I have not been able to login to their website for several weeks because it will not load. This company is a complete joke with a virtually useless product read more

there's no way out once you sign the contract!!! you will be presented with no helpful options. the equipment & service is always glitching and not working properly. iam separating from my partner & now i'm forced to still pay off the equipment and the vivint service that i wont even use!!! so damn regretful i chose this company. find a better company that will take care of their customers!! read more

They are exhorbantly expensive in comparison to ADT which is only $33 including equipment. Vivint sends you a separate bill from Citizens for the equipment in addition to their service which is about $45 and you're in contract like a credit card for 5 years! Its robbery! You end up paying approx $70 a month for everything like Ring basically does for free. Its really Disappointing because they force you to pay whether you have a job, sick or not! Stick with ADT read more