A huge thank you to Jasmin Muzac, travel advisor at AAA office Vacaville. My family and I were wanting to visit Disneyland and needed assistance planning our experience. I scheduled an appointment with Jasmin, and in a matter of a couple of hours she had booked our hotel, made our Disney park reservation, had directions to our hotel, and several maps of the area, including Disneyland. Jasmine is very personable, and extremely knowledgeable. Jasmine went above and beyond to make our Disney holiday MAGICAL! read more

I went in to use their dmv services. Fast and efficient. Got done what I needed to get done, and the person who helped me was kind and knowledgeable of all dmv services offered. I've always enjoyed aaa. read more

A big shout out to Jasmine Muzac, travel advisor at AAA in Vacaville. My daughter & I decided at the last minute to take a first-time trip to Disneyland and needed help to make it happen. It was just luck that we connected with Jasmine. Jasmine is very personable with excellent customer service skills. Her willingness to efficiently accommodate our short notice trip made the process seamless.   She quickly arranged flight tickets, hotel reservations across from the park, entry tickets, and lightning lane passes, ensuring a smooth and stress-free experience for both my daughter and me. I would definitely recommend Jasmine, and plan to use her again for my future traveling needs. read more

Rather pleased that I didn't have to sit through the alphanumeric mumbo jumbo at the DMV. G72? And I'm C17? Not here...four. As in I was the fourth NAME they called. Transferred ($22) and registered a new (to me) ride in less time than it'd take to get a place in line at the DMV. My favorite line: "Would you like insurance with that?" Not this time...already got it. read more

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We got our passport photos taken here. The lady that helped us was so nice and accommodating. She made sure we liked our photos before printing. read more

Yesterday my truck had broken down. It was 90° outside. Not even 10 minutes after the truck breaking down, it was almost immediately after submitting my Aaa request. My truck driver came. He was extremely nice. He was outgoing and just truly wonderful. He genuinely cared. Instead of us, overheating outside he allowed us to sit in the truck. This was amazing service and I would definitely recommend Aaa because of him. He took a stressful situation and just completely removed all the stress. Thank you, Aaa and shout out Andrew our tow truck driver you went above and beyond thank you again, Andrew read more

Very helpful, the guy I got was amazing, and really surprising it was less than 20 to get to me.. thank you so much. Everyone was very kind. read more

Went into this branch for DMV and my international license. Every single staff member that I meet was extremely helpful, knowledgeable and friendly. read more

What a great experience! I walked in and was instantly greeted by a friendly face. I needed to take new passport photo and was helped immediately. My photo was taken, I paid, and I was on my way in about 10 mins. read more

Peeps are nice, but the wait kills me every time. I came in with one person in front of me, and literally 5 people came after me and I'm still waiting. I don't understand their system but I appreciate getting all my services once it's my turn. read more

Save your time and just go to the DMV. Upon arriving at an empty location for DMV services for what should be a quick 5 minute car registration payment, I was told the wait was over an hour, on my lunch break! I politely told the check in guy to cancel that as well, I'm not waiting around on my break just for that! Polite folks, and yes I understand it's special times during Covid-19, but they need a better system for quick in and out services. read more

I would give zero stars if that were an option. I am so sick and tired of hearing the excuse that we are short-staffed. Secondly, this office badly needs renovation, especially since it's located in a luxury retail outlet. I'm thoroughly unimpressed with the worn-down furniture and having to sit at a broken cubicle. The walls could also use some touch-up. read more

I was supposed to mail my registration renewal but the last time I did my registration arrived two weeks after my tags expired. And I mailed my payment six weeks out. So since I was in the area, I decided to save a stamp and renew my registration at this particular branch. They only allow 3 customers inside at a time due to social distancing. I waited maybe 10 minutes outside and another 10 inside. They set up chairs 6 feet apart so you can sit down while you wait which I appreciated. Since I wasn't planning on going to AAA, I didn't have my paperwork with me but I knew my license plate number. The greeter at the entrance said my license plate number was enough to process my registration. The lady (I believe her name was Mina) who helped me asked for my paperwork and I told her I didn't have it but knew my license plate number. I must have given her the wrong sequence of numbers and she got irritated. Then I recited the correct license plate number but she said it wasn't working. Huh? She kept insisting I was missing a letter even though I recited it to her. Maybe it was the mask? Maybe she didn't hear me? I have no idea. Also, she was wondering why I was at this particular branch when I lived across the bridge. And I told her I was visiting the area. Then she said she couldn't process my transaction. I finally said to try looking up my insurance policy and she replied, "Oh I didn't know you were insured with us." Mina said it would take a few minutes to look it up. I questioned her about it and low and behold my name popped up in 20 seconds. I really think she thought it was too much work to complete my transaction. Well if you had asked me maybe this wouldn't take forever. Most people who walk into a branch have insurance with AAA. I know anyone can purchase a AAA membership, but still. Ask the appropriate questions. I've been a member for over 25 years. This was probably the most frustrating transaction I've ever had at a AAA branch. read more

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Zero stars for this AAA location. They don't answer phone calls. Got an endless automated phone tree that would not direct to a live person to answer a simple question about notary services. Drive over to office was wasted time. They were unable to provide the service requested. I cannot recommend this office location. Too bad, as a AAA member, I expected better than this! Very disappointing. read more

I had been with AAA for almost 30 years they canceled my homeowners insurance because there is a tarp on my patio cover I showed them pictures of roof and a roof inspection when I bought the house 7 years and the roof was new. They still would not work with me so I am canceling all my business with them I would recommend going somewhere else read more

I went to renew my car registration and had a great experience. The wait time was less than 5 mins even on a Saturday. Staff was great!!! read more

Looking for the best agent? Needing high quality service? Or even a good laugh to help destress as you navigate your claim? I only have one name for you and that's Richard Manno. Only agent you will ever need! Also heard he cooks a mean Salisbury steak! read more

Awesome customer service everyone and I encountered in this office made me feel welcome I definitely recommend Going with them read more

AAA Vacaville Branch - In front of aaa building in Vacaville - Home & Rental Insurance Near Me - Vacaville, California

My visit took less than five minutes from beginning to end, was in a hurry so it was I was pleased

I had a great experience at this AAA branch. A process I thought was going to take weeks to complete was completed in one short visit. The staff who helped me were all very professional and friendly. The wait time was very reasonable. The facility waiting area were an and welcoming. read more

Excellent policy they also have attorneys that goes up to bat for us should we need one

I had to make a payment and change to my account. From start to finish, customer service was excellent! Very kind and helpful staff! The employee at the check-in desk and the employee that assisted me, Minda, were super efficient. I was in and out within 15 minutes. Pleasant experience! read more

I just had foot surgery recently so I am temporarily handicapped. I went to AAA yesterday and I had to use my walker to get into the office and from the minute I came up to the door. AAA staff were very helpful and courteous and compassionate to me. They helped me find a seat, help me with my needs, and also helped me back out to my car. I'm very impressed with my experience and the way they treated me. I highly recommend this AAA branch to everyone, especially those who have a disability and may need extra help. My hats off to your branch and everyone that worked in there thank you. read more

I came here after my smog check to get my car registration. The wait time is long, but what can you do when other people are also needing services? I'll have to admit the layout threw me off, not in a bad way. It reminded me of a hotel lobby/lounge. The office is clean, you don't have to stand in line. They have a monitor that puts your name up so you can see where you're at in terms of getting help. When it was my turn, the lady was friendly. I just realized that anything DMV related takes some time, probably since they have to verify and connect to the database etc. It still beats waiting at the DMV. read more

They are cancelling policies for debris without warning so that they can cancel insuring ppl for fire protection all together. I have been a customer on and off with them for decades. My policy was cancelled without the ability to remedy the issues of debris which occurred while I was I'll and working 12 hr shifts 6 days a week for months. Even though I have several policies with them. Would not allow me to remedy the issue within the week and keep my policy and gave no warning before hand so I could before being terminated. They do not care about your business. For a car accident I was not at fault for they would not request video footage that would prove it delaying the claim and costing me money. They are not the company they used to be. Not worth the additional cost people would pay for better easier service. read more

Waited more than an hour to see an agent, after called by agent Jacqueline jenkins , she is on the phone and we are sitting infront of her, after 20 minutes on the phone, she is telling me she has to finish another customer and cannot help us today. I have been with AAA for 20 years and this was my worst experience read more

Came in the branch last night to renew my vehicle registration. Young lady in glasses who was the greeter was pleasant enough. Told me there were TWO people ahead of me. The TWO people ahead of me handled their transactions and left. ONE lady came in AFTER me and was taken care of!! Hmmmm. There I was, STILL waiting!! When I asked the receptionist why I was passed over, I was told the lady had to leave, retrieve some documents and return. I don't like being lied to. I watched the receptionist enter the lady's name into the system which allowed her to bypass me on the waitlist!!! Very unprofessional and a "rookie" move. Oh, the ladies in the office just tripped all over themselves lavishing all over this lady. Complementing her on her hair, her jewelry etc. They came from almost every corner of the office! I thought she was running for congress or something. Anyway, after a wait of approximately 40 minutes, I was finally called to the window. Yes, my jaws were tight!!! As I proceeded to leave, several associates wished me a pleasant evening in one well rehearsed harmonious voice. Save it!! Very poor customer experience from my view.... read more

The Vacaville AAA office was superb! Quick, efficient, little wait, and we got everything done that we wanted in about a half hour - adding vehicles to our existing insurance, and handling all the DMV paperwork and fees right there on the spot. Everyone working there was quick and efficient. I would definitely recommend this office to do any DMV vehicle paperwork. Outstanding! read more

This is a great location right off the I 80 right next to the Nuttree Vacaville shopping outlets lots of food and great places to shop any other opportunity to go to AAA pay your registration and your fees and get questions about your insurance help if you're in the area the customer service is right when you walk in they ask you what you're therefore they check you in and they sent you up on the schedule to meet with someone that is ready to support your needs as you come to the window so definitely check this place out when you're local because I can take care a lot of your AAA means if you are a AAA member and don't forget the bonus benefits of being a AAA member especially in California and wherever you go they do have perks if you join their insurance programs read more

The only reason AAA is popular is because of their trendy advertising. If they were as awesome and convenient as their advertising gimmick claim, they'd have%100 of the market share. After being with State Farm Insurance for 20 years, I made a mistake and tried AAA services for 6 months. I'd call their billing practices, antiquated and not competitive and maybe a little sneaky. They'll offer you a discount in one area but charge redicolous installment fees elsewhere or not discuss a fee that exists elsewhere. They don't actually combine your policies, even though they claim to. You'll be billed individually for each policy, plus a separate installment fee for each if you decide to make monthly payments. The installment fees actually exceeded the cost of my renter's policy. Yeah, I could have paid the entire policy for the year and avoided the installment fees all together. My point is THAT NO OTHER INSURER DOES THIS and most people are to busy to realize they're paying fees aimlessly. So, if you like to be taken advantage of because you're too busy then step foot in the AAA office. AAA agents seem uniformed, and behind the times. They'd rather use preprogrammed textbook responses then actually use their brains and logic. The only thing triple a has going for them is that they have monopolized DMV services and of course nobody wants to go to the DMV. if you're responsible pay your DMV fees on time and only have one or two vehicles then the DMV can be convenient if you plan ahead and use your time wisely. AAA DMV services are for the unorganized and people who aren't thinking ahead. If they spent less money on advertising and spent more time actually being competitive with other insurance carriers and took care of their customers they might actually have a better share in the insurance market. read more

I was pleased with the service that I received at the Vacaville AAA branch app on entry into the branch. I was immediately called up to take care of my matter, the clerk was courteous, and caring. I made my payment, and was quickly on my way!! read more

Every time I come in this facility everyone is so friendly. This last time I came in to make a payment a lady helped me. I think she is new I've never seen her before she was friendly but that gum she was chewing must of been so good that she was smacking it lol. Not very professional! read more

I have been a huge Triple-A fan for many years. I have all my insurance needs provided by Triple A Insurance. The great benefits with my Auto and Property Insurance have always been competitive. I was tired of the cheaper insurance companies that eliminated many of the benefits that is still offered by Triple A. Triple A's insurance agents and customer service for both Auto and Property have always been Top Notch. read more

Went there to get my handicapped father's car registered. The lady asked me to facetime my dad like I was trying to steal a sticker or something. It aint that major.. Went to the DMV and got the registration with no problem. read more

Visited AAA to get my car's registration and lime always they were amazing processing my needs. thank you!

I received a letter from AAA stating that they were not going to renew our homeowners insurance. I am not upset about that. Two years ago our neighborhood had a fire. The reason they gave is that our home is showing signs of differed maintenance including our roof which is an unacceptable hazard and liability. That is far from the truth. We have a tile roof which is good for 50-100 years life span. Why lie? Just say, we are in a fire area and you no longer can insure us. You really don't know how good your insurance is until you have to make a claim, which we did. We only lost minimal things. Everyone of my neighbors who had AAA had difficulty getting calls back, had to constantly fight with them. Two of my neighbors sued to get their claims paid. I even spoke to two people at AAA, asking them to send someone out to see our roof and home. We take good care of our home and I don't respect or would not recommend AAA since they are deceptive. I have been a member for 43 years. Our other neighbors who had other insurance companies had no issues and were paid quickly. Shame on you, AAA. read more

Tried to book our Disneyland vacation 6 months early. Guess that is too early for AAA as they made me feel like I was insane for even considering booking so far in advance. It was very awkward and I left feeling like an idiot that I tried to book so early. After some research on other websites and Disney message boards I found out that I was indeed not that crazy and was able to get an amazing deal on getawaytoday.com that same evening. I understand I might've been too early to book with AAA, but don't make your customers feel stupid for trying. read more

I just had my first wonderful experience at the Vacaville AAA branch as my wait was minimal, it was quiet and everything I needed to have taken care of was handled in a very timely manner. So it was a great experience as when I have come in, in the past there is usually a pretty hefty wait time. At times I have had to wait longer here than I wait at the actual DMV office across the freeway and down the street so this was an improvement. read more

Enrique my agent handles his business every time never a problem just on time service!!

I have visited this location for DMV services. Overall wait time and service are much better than the DMV. Most visits average 15 minutes wait time. Only wish appointment is available. Depending on the date and time, can take a bit longer. If you are not paying attention, you'll miss the building. Access to the parking lot could be better and no angle parking. There is one weird parking spot that is labeled "No Parking" . Serves no purpose, in between two parking spots. Waiting area is clean and comfy. read more