Vehicle loan - They outsource financial documentation upload and email to a 3rd party. Not secure. - Been dealing with issues for 4 months with communication issues with this out sourced company leading to charges to my loan. - When contacting Travis CU they push me back to the 3rd party company including decisions that are made on the loan. Even though they have the requested documentation reflecting all required dates and $$$$. So basically I have a loan out sources to a 3rd party. - Customer service when dealing directly with Travis CU is garbage, they will literally just read you a generic statement off of a sheet that will offer zero help or resolution. If you choose to do financial business with them prepare to suffer the consequences. read more

SCAM NOTICE: THIS ORGANIZATION IS SENDING PHISHING EMAILS Never used this bank before and don't live any where close by. I received an email from 'Xfinity' stating there were problems with my bill and to update my payment method to avoid termination of service. The email account that received this message was not the one connected to my Xfinity account so I knew it was phishing. When I clicked to see the email address of the sender, it was e-publications@traviscu.org This bank has horrible reviews, but I feel bad that it seems people actually put their money with this institution. Be careful, stay vigilant and bank elsewhere. read more

I received a call from Travis CU regarding my 8/13/24 Yelp review. Obviously they have not done nothing regarding my review. Because today (Friday, Sept. 13, 2024) I received another Travis CU letter stating, "The Credit Union will automatically renew your account (CD) for the same term on the maturity date. ... You can log onto your online banking account to view your term certificate details and update maturity options." Why would I "update maturity options" when the Travis system was programmed NOT to look at these "maturity options"? If the system was programmed to look at these "maturity options" before sending out the letter, then they system would know that I already selected "Transfer to Existing Account (Savings)" and word the letter accordingly. When will Travis management finally have the IT department fix this wording issue that is confusing and not true? My career was programming and I know that the system can be programmed to look up the customer's CD "maturity options" since the system accesses the customer's record to obtain the Account Number, Current Term, Maturity Date, and Balance as of Notice Date to include in the letter. The quick and easy solution is to change the wording to "Your maturity option for this CD is ....... If you choose to change this maturity option, log in and .......". Travis CU, please do not call me regarding this update unless Travis is already enhancing the code to change the confusing and false wording in the letter. read more

On 01JUL24, Travis CU cashed a check for $12 that was written on 23JUN23. I had completely forgotten about this check. After calling and talking with customer service I was told they DO NOT have a 180 day policy for outstanding checks. I was told that since I did not put a $20 stop payment on this check they processed it. So beware of your checking account. You have no protection with Travis CU. Taken from the Uniform Commercial Code website on 03JUL24,"The Uniform Commercial Code (UCC) is a collection of laws and regulations meant to harmonize the laws of sales and regulations across the U.S. The UCC tells banks that they are under no obligation to accept personal or business checks that are older than 180 days (6 months)." read more

Everything could improve! They are the worse bank to lease a car through. When you initially start the process you're excited to look forward to increasing your credit score by making early on time payments and then quickly realize that dream died when you signed the dotted line. It has been a rocky ride with Traviscu. When you notate the confirmation number they do not input it into their system. You lose your high rating on credit score companies like Experian, TransUnion or any other. I believe it's a racket to fleece customers in order to maintain status quo for power and control over citizens. If you are looking to elevate your livelihood do not even walk into this bank EVER. If the dealership offers them go to another dealership. It's not worth the aggration or loss of a good financial standing. Jobs, realtors, banks judge you on your history. It will be hard to recover your financial reputation and Experian or TransUnion will ignore your complaints and allow them to continue their fraudulent, unprofessional bad acts. read more

Travis Credit Union - Other clients are experiencing this and they are raking in millions from late fees. - Banks & Credit Unions Near Me - Vacaville, California

I have an account with Travis Federal Credit Unit now Travis Credit Union since I was 12 and a military dependent, for 50 years! I have had and currently have home loans, car loans, HELOC loans, a checking account, a savings account and a trust account with Travis. I have always had great, professional, service. Just recently their fraud department called to tell me my bank card had been compromised. I had no idea. They corrected the situation and quickly issued my new card. I have been very happy banking with Travis over many years. read more

I recently had the occasion to carry out my Father's last wishes. As successors falls upon me to handle his estate and distribution of all beneficiary payments etc... This was a stressful time in my life and grieving as well. IWhen I came in to get access to his accounts I thought it would be difficult. I was so wrong! She made it very easy and explained everything and gave me much needed guidance. I will forever be grateful for their excellent customer service. Compared to the other bank...ahem " of a " it was like night and day. The other bank acts like you are a criminal for needed access to funds that belong to you@ and make it as convoluted as possible. read more

We have been customers for over 30 years. Their customer service is wonderful and even after all these years stilll has that small town feel. I highly recommend t hem. read more

Be careful even considering getting services through them. I was just trying to look at my options getting a Heloan and this bank gave my info to different lenders. Idk if that's even legal. But if this cont for a month. I will definitely call my lawyer. Its impeding me to proceed w my work and daily activities. Never ever again!!!!!! read more

Travis Credit Union - Those calls are just a snap - Banks & Credit Unions Near Me - Vacaville, California

DO NOT DO BUSINESS WITH THEM!!! Bought my new car in august and got my loan with Travis credit union. For the life of me I cannot figure out the app. I usually do my loans with capital one- so easy to pay your bill! But not with Travis credit Union. The app is crap, call customer service just to be on hold for over an hour. Also since the app doesn't let you pay your auto loan on there, I have to call the automated number and pay and extra $10 every time to pay my bill. What a scam. read more

Travis Credit Union - This is ridiculous!!!!! - Banks & Credit Unions Near Me - Vacaville, California

I do not know how Travis is as a bank. I do know that I'd never use them for an auto loan again. Never ever. They set up a 5 dollar saving account. How can I get money into the account. Well I need to link my account from Wells Fargo. I'm struggling to do it and I can reach Travis representative by phone. They are making thousands off of intrest, yet you're too cheap to let a customer reach you??? Let's not get started on their fees! read more

On December 22, 2023, I purchased a vehicle from Roseville Chevrolet. I was unhappy with the vehicle and decided to act within the purchase contract and trade the vehicle back for on that I would be happier with. As you would expect, The dealer and I were in disagreement regarding the limitations of the contract. Over the course two weeks I repeatedly advised the dealer to come get the vehicle and that i would not pursue financing. On 1/5/24, a financing bank contacted me asking for additional information to fund the loan. I advised them that I was not pursuing financing , which ended their attempt at funding the loan. On 1/11/24, Travis Credit Union contacted me, again asking for additional information to fund the loan. Again, I advised them that I was not pursing a loan on the vehicle and that the dealership was aware of it. The Travis CU representative then stated, "You know, you do have an obligation to the dealership". I advised her that I would not provide the information, I also stated that the contract betwen the dealership and myself was none of her concern, I then terminated the call. Two days later I received loan documents from Travis CU thanking me for choosing them to fund the loan and welcoming me as a new member. When I contacted Birchit Pachetti at the Indirect Funding department, she told me that Roseville Chevrolet had provided the needed information, the loan had been funded. After a day or two of settling my nerves some research by my attorney , it was discovered that I was not eligible to be a member of Travis CU for the following reasons, I do not a live, work, worship, or attend any school in Solano, yolo, Contra Costa, Merced, Napa, Alameda, Colusa, Placer, Sacramento, San Joaquin, Sonoma, or Stanislaus County. Nor am I a member of the military or civilian working at Travis Airforce Base, or immediate family of a current member. That information has led us to believe that a membership application was fraudulently completed by someone other than myself, or at minimum, false information was provided to Travis CU to enable them to fund the loan. When this was discovered I immediately contacted Birchit Pachetti via email asking to know who determined I was eligible to become a member and how they came to that conclusion? I have never received a response to that question nor has Travis CU attempted to contact me regarding my question. Within an hour of sending the above email, I was contacted by Angela Nickles from the finance department of Roseville Chevrolet. She stated that she had received an email concerning my loan from Travis CU. Soon into the conversation I asked Ms. Nickles how I had become a member of Travis CU? After a pause in the conversation she asked, "when would you like to bring the vehicle back?" She then asked that I do not discuss the matter with anyone else and to contact her directly regarding the return of the vehicle. A few days later the vehicle was returned and I was refunded my down payment minus a couple hundred dollars for a second key that I was never given to begin with. All of the above information is true and correct. I hope this helps anyone who may be dealing with either the dealership or Travis Credit Union. Good luck. read more

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for your race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen. read more

Horrible service their automated telephone system deliberately designed to prevent anyone being able to talk to a live person. To get anything done you have to go to a branch and wait in line. Even the tellers admit the phone system sucks. Th web page is worse there in no feature to order checks, had to leave a message to order checks but never got a reply. When I'm out of the state its impossible to get service Absolutely horrible service read more

Received call after 5pm today Sunday regarding possible fraudulent activity on my debit card. So thankful for this service and to know that Travis actually monitored my account. Good looking out. It could have been really bad. Thanks again, especially for the employee I spoke with. read more

Worst experience I've ever had with Travis credit union. I got scammed by Expedia and was told by Travis credit union that I had to wait two billing cycles for them to take action on my stolen money. I have opened up two claims to have $300 refunded back to me from Expedia. And Travis credit union keeps sending me to card services voicemails and will not help me retain my funds. Any other bank would have given a provisional credit the same day that it happened, but Travis credit union has the audacity to not even flinch when it comes to my claims. I filed my claim in October, and now it is December and Travis credit union still has not helped me resolve the matter. read more

I truly DREAD working with this company EVERY MONTH. I used their services for a car loan in December of last year. They do not have a way to make a payment online or to set up recurring payments. One of the few times I was actually able to get a representative on the phone, I asked her to send me the ACH form for recurring payments. I filled this out promptly and returned it back. Almost a YEAR later and it still has not been processed. I have to use a phone number to pay my car payment every month and then they charge me a $10 FEE TO USE THIS SERVICE. When I do need to speak with a representative, I am HUNG UP on FREQUENTLY. I have NEVER experienced such frustration with a company before. RUN. RUN FAR AWAY FROM THIS COMPANY. read more

Worst experience with a bank ever and it's not even my bank. Let me set the scene. I am a female living in Europe. I have a first name that is also a last name. So here it is a lovely summers evening in Europe, I'm quietly enjoying a gin and tonic in my quintessential garden when my iPhone screen illuminates. I look down and see a notification regarding a loan. Immediately I open the email as I have not applied for a loan. Concerned my identity has been compromised. To my relief the email was sent to me I error. It is for someone who must have a similar email address. As a lawyer, I don't disregard this email rather I reply as quickly as possible to inform Eileen she has the wrong email address. To my shock and awe she replies with a bit of sass, "this is the email I was given." Now generally speaking I don't wake up choosing to be extra sassy but in her case I'll hold off and be polite. After all I was raised in Canada, I have a nations reputation for nice on my shoulders. I reply again maybe the person misspelt their email but I can assure you I am not a married man in California looking for a mortgage. In my politeness, I also refrained from hitting reply all and including the customer at this point in time. What happens next, well I get a reply from the co-applicant, the wife. I leave it thinking this woman, Eileen, will exercise her duty of care as a bank employee when t comes to a customer's personal data. Wham was I wrong. Ping! A new notification. Hey Mr. Applicant please review and sign these documents in Docusign. Really!? So in reality I know have full access to open and review these documents with someone else's personal and financial information. Add to that fact, that Eileen is off on Monday and needs these back by Tuesday. So I reply all this time. I hear nothing. Thinking ok Eileen has actually done her job and has actually been able to get the correct address for Mr. Applicant I will just delete all of these emails and go into my deleted folders and delete them for good. Imagine my shock when this morning as I am enjoying a lovely brunch at a picturesque cafe my notifications light up again and I see Eileen's name. It is a reminder from Docusign to sign these documents. Now I am choosing sass. I emailed Mrs. Applicant separately and as of the time of writing have not had a reply from her. I then reply all again. The blatant lack of care in transmitting someone's personal and financial information is concerning. It is a security risk. Imagine if it had been sent to some Nigerian Prince needing financial assistance to get their inheritance this would have been their Willy Wonka Golden Ticket. It is a breach of trust and duty of care. If an employee charged with ensuring your information is safely stored and shared replies with such lack of professionalism when it is pointed out that they sent it to the wrong person you need to retrain your employees. Based on this experience, if I ever had to relocate to California and was looking for a financial institution I would opt for keeping my money and information in a mattress in an unlocked house before using this credit union. Caveat emptor. read more

I deposited cash $667.25 to be exact but the money is not in my account when I called Travis the guy replied it takes three business days and when I call again they replied that the travis credit union where I deposited money is not answering, they will give me a call back, but they heaven, it's 8:55 PM at night, and Travis credit union has not get back to me about my money that they took and not deposited into my account fraud activity going on, I would not recommend this bank plus they don't have 24 hour service where we can call Went to Travis found out my money was deposited into another account that that's shows how good that bank is read more

I have so many bad things to say about Travis credit union we would be here all day. So ill just recap: I have an auto loan through them and they make it SO fricken hard to make a goddamn payment. They dont allow you to pay online and when you call in to use the automated system, it charges you $10. TO USE AN AUTOMATED FRICKEN SYSTEM. Additionally when they provided the auto loan, they decided to open a checking account in my name, WITHOUT my permission. And now they are charging that account with service fees. Sounds quite illegal to me. I will NEVER use TCU or recommend them to anyone. They should be closed down forever. read more

This place has been going downhill for years and years. Customer service has reached epic levels of rudeness and unhelpfullness. Website is poor, everything has become a hassle with this institution. Some nice people at the branches but they also seem less happy then in years past. Try a different bank or credit union. read more

I wanted to share an update. It is still terrible. Not only have I experienced discrimination and homophobia, but they so disrespectful on every aspect. If you want to suffer and deal with the worst people, go here. They aren't worth anything. You can't do anything on the website or their mobile app which is so out dated and everything takes 30-60 minutes to just get ahold of someone and be disconnected 3 times. Then they can't "assist" you and have to go in. I have had for years and I'm finally free of this horrible company. I wish I could give this place negative reviews. Truly don't know how they are still around. read more

Have sat here for an hour waiting for service. Asst manager sitting doing nothing. Travis needs help with customer service. Once a good bank to do business with and now lacks service. I will take my money else where. read more

Have checking/saving in my name an spouse on accounts...Wife is in Hospice care late stage dementia. Travis provided form form to add my son to our accounts. Have POA for spouse, quoting: "to make, execute, endorse, accept an deliver in the name of my attorney-in-fact for all CHECKS, NOTES ETC, or instruments of any nature as my attorney-in-fact. Travis credit union legal department will not recognized POA document? Travis Base Legal attorney's, suggested that I request what preceded this POA document, as other financial institutions recognize it. They have failed to provide any other legal document?.\ They Suggest that I open up new account with my son on it. As I auto payment coming in an going out of existing accounts...would they allow me to close existing accounts with out spouses signature? How/what makes this legal? If I have to close accounts an start over, may as well forget this credit union and transfer all funds to bank or other credit union. Bottom line, if anyone will soon find themselves in this situation, it may be beneficial to pursue other bank/credit union. read more

So very helpful....Elizabeth is the best! My sister recently locked us out of our shared account and it was a mess. Elizabeth listened...got me the statement pdfs I needed for my cpa, and then some. Bless you girl!!! read more

We worked with Maylyn Gabun Real State to get our HElOC loan. She helped us with every step to procure the loan right on time.Maylyn was super fast and helpful!Very responsive and efficient! We're are able to closed our Heloc in 2 weeks. What Amazing customer service. Exceed my expectations! Highly recommend.Keep up good work Maylyn. Jericho Jimenez and Analyn Tayo read more

I don't like the banking app online. Every time I logged in. It changed to Spanish words. I don't know why? I'm having hard time. I'm not impress the new system. read more

Major issues have developed over time with this group. Joined in 1979 and left recently. I miss the small town feel it had to begin with. The call center often has long periods of waiting on hold or not being answered at all. They charge huge fees for simple services that were once free. Issues with PG&E charging my account after service was terminated led to a conflict neither agency could resolve. This led to overdraft fees and finally account closure. A reasonable person could have seen the problem & resolved it but I never found that person. They act like a big bank now and it's why I left. Credit unions are supposed to be different. If I wanted BofA I'd be banking there read more

I'm a little concerned about the people working in this bank. My husband made an online payment on our vehicle loan (we have the confirmation number from our primary bank) and yet their loan department didn't post it to our account and the girl who took my husbands call couldn't give us a straight answer as to why. Now we are dealing with trying to reverse late charges and finding out how much money is really left on the vehicle. I don't think I would trust this bank with another vehicle loan in the future. This is becoming a huge waste of time and energy. UPDATE- received a letter stating that we owed over $1800. This is the first note we received like this. Went into the local branch and they couldn't explain where the extra charges came from; had to contact Vacaville and they are going to contact me back.... More frustration. Do yourself a favor and chose another credit union! read more

Back in July, I needed tech support help with setting up Bill Pay and was on hold for over an hour, and the recording kept saying the delay would be 16 minutes. I wrote a letter to the president of Travis CU and got a letter saying they were improving the system. Today, 4 months later, I needed help again and have been on hold too long. They are not doing well on their promise to improve, and I wonder if they are taking good care of my money. "Due to high call volume your wait may be longer...." read more

Stay Away from this Travis Credit Union , they will bring your credit score down without telling you even if you have automatic payment set up. They will also waste your time with their disorganized institutio. read more

Incredibly frustrated with Travis Credit Union. My debit card became compromised and $250 was taken from my account. I called yesterday and they said it needed to post first- call back today and they open the dispute but then tell me the funds will NOT be returned to my account for 10 TEN business days! Apparently, Travis CU does NOT issue provisional credits, they rather burden their members. More and more this bank is becoming frustration- as a member we're JUST now getting a half way decent mobile app, our debit cards are crap. No tap to pay and often the chip doesn't even work- and what's worse, when your card is stolen or compromised- it's TEN business days without a debit card, or you can drive to a branch, but I was advised yesterday from customer service that they're short on supply so they may not be able to do anything. My parents have been members over 20 years, our entire family has accounts there but they want not be on my side when someone steals my money- how frustrating! read more

i've been with travis for over 10 years and i am happy as heck! i have purchased two cars with loans from travis and pay them online at their website .. not sure what ll the complaints about that are? it's simple ... i'm 70 and hve no trouble using their site. the people at travis have always been helpful ... weird negative comments! read more

Horrible customer service. Spent no less than 7 hours in the phone in multiple days trying to sort out a payoff in our totaled car. Never will finance with TCU ever again. read more

this bank is awful, I have been a member for 10+ years and hands down this is the worst place for customer service, I have been trying to get simple information on a loan I have through them for now going on 4 days, this bank may be good if you live near them, their online and phone banking sucks, if you don't live near them AVOID DOING BUSINESS HERE BECAUSE YOU WILL BE FRUSTRATED. I have issues with my main bank Wells Fargo but at least I can call them and their online banking is decent. read more

Tried to transfer money from my Travis account to my daughters Travis account (we both are members of Same branch). We are told we have to go through a third party(Zelle) to make this transaction! This does not make any sense, oh we have to wait until tomorrow to have someone call us? I have Chevron credit union and they allow transfer from Chevron account to Chevron account but cannot withdraw! will be transfer my accounts to Schools Credit Union. Customer service is not helpful at all ll!!! Now we have to travel 70 miles to make a transfer from Travis to Travis credit union ( same branch! Makes no sense! This was an emergency transfer! read more

This circus of a financial institution should not be trusted with a child's allowance let alone large sums of money. It's amazing that they even exist with the present levels of incompetence and ineptitude. Their personnel lack tact and the ability to complete the most basic of transactions. They forget paperwork and yet make the customer do all the footwork to get it completed. Purchasing a vehicle through Travis has been a nightmare. Do not use this place. Go anywhere else. They are a basket of idiots. read more

The TCU credit card does not offer a "Payoff" button, and upon discussing this with the representative over the phone she was "calculating" the payoff. Despite time spent on a 45 minute call, this did not occur, a balance of less than $5 remained on the card and they charged interest on the leftover amount. While it is helpful to have a bank provide credit card offers, this puts a significant damper on the ability to close out a debt, which in some cases may have the potential of harming a person's credit history. Other banks like BofA have accurate payoff options that provide a zero balance. Something to be aware of prior to applying or paying off such a credit card from TCU. read more

I was really happy with them until I had a reimbursement that never cleared on their end... I've had an organization that has given me a receipt and compensation on their end but travis has never recognized or worked with their bank to reimburse me... when I told them I have a receipt, they told me it's not enough. I've been with travis for nearly 30 years and now the last 5 years they are trying to screw me over... beware of who you bank with! read more

Marc Ramires (Richmond Location) provides unmatched customer service. Marc is calm, patient and caring. Marc is ALWAYS willing to answer my questions, He laminates any important cards such as my access card and recently he walk me through connecting my debit card to my IPhone wallet. Please promote ahead of peers. read more