Whenever I visit this location, I often notice that one of the tellers appears visibly dissatisfied…read morewith her role. She consistently displays a lack of warmth and tends to come across as dismissive, rude and arrogant. Most recently, I observed her raising her voice at a customer who seemed unfamiliar with standard banking procedures. I found this concerning, as it did not reflect the level of professionalism and courtesy typically expected in customer service interactions. I'm hoping that the management will address this and call the attention of this person.

Corwyn and all of the staff I encountered were extremely friendly knowledgeable and HELPFUL! I came…read morein to open a business account and one of their appointments was a no show so they gladly squeezed me in. Thank you!

I stopped by for assistance with an issuewith my new debit card. The staff was friendly and helpful…read moreto assist me. I was provided a new card the same day. I appreciate the teller that helped me making a call to the debit services department to get further assistance during my visit.

New location. New building is nice. It is small but bigger than its previous location. Staff is…read morefriendly. Plenty of parking. There is a drive up atm. I just wish they would've kept their previous location in addition to this one since this one is far

I had recently purchased a new vehicle and wanted it financed through Travis which I had been pre…read moreapproved for. The dealership made mistakes on completing this transaction to be financed throughTravis ,however I contacted Usha Reddy at the branch on Alamo and Peabody rd. and she was Awesome from start to finish. Not only did she correct the mistakes made by the dealership but, she contacted both the dealership and the other finance company to get things transferred over to Travis in a very timely manner. I've been a customer of Travis since the 70's and I must say that this was definitely one of the best customer service experiences that I have had. I've been told that she is no longer at that location but is still with the company. Her services will be greatly missed as this is my local branch in the area. Thank you, Richard Basden

This bank is an absolute joke. They hold every single check I deposit even though I've been there…read moreover 20 years. There is absolutely no reason to hold a cashiers check. I've deposited over $10,000 on multiple occasions in which they give me $275 and then a few thousand in two days. And then the rest in seven days.. Never had an issue up until this past year. I do not recommend Travis Credit Union at all and I will be switching

Wish it was closer to Berkeley or had more branches in the East Bay. Had great service while at the…read morebranch.

I've been a customer of Navy Federal since 2015 and have had no issues thus far. I do want to make…read morenote though that I typically do not need to travel to a branch, as I do everything through the app. Today I needed to walk in to submit my pink slip after a refinance to Navy Federal. The woman with glasses at the front signing people in was very unfriendly, I could already tell it was busy post-holiday but she was not very welcoming. The waiting area was full, and over the course of an hour they continued to call people out of turn. I understand there are different tellers/associates who focus on different services/troubleshooting but me and two other groups who were there before me sat for a total of 1 hour and 15 minutes before being helped after numerous groups who came in after were already helped. When I was finally called, the associate had me at her desk for less than 30 seconds then sent me on my way. I feel as though they could handle working through the sign-in list a lot more efficiently as well as general guest service guidelines.

I love this bank. Staffers are super pleasant and friendly. Also very professional. Old…read morefashioned bank friendliness.

There loan dept is unprofessional and incompetent. Won't say price of loan until the end . Never…read moreget a loan from them go else where

I wanted to to exchange for some Euros for my upcoming trip to Europe. I tried to call last…read moreSaturday just before noon and no one answered. I was hoping to just ask about the process on the phone, but since no one answered, I made a trip over to ask in person, plus I had a check to deposit. Pulling into the parking lot, I see a security guard patrolling the outside which is nice to see they have security posted outside as a deterrent for criminals. I walked in and there was no line, just two families being served by the two tellers. They must be on a skeleton crew on the weekends. The wait was only a minute or two before I was able to be served. The female, Filipino teller was very friendly. She explained the procedure to order the Euros on the BofA app to me and told me it was the easiest way to exchange for foreign currency and that the currency can be shipped to me within 3 days for a small shipping fee and if over $1,000, can be shipped to the BofA location of choice to pick up. After depositing my check and all banking business was completed, she asked about my trip (there was no one waiting in line to be helped) and was genuinely interested in hearing about my plans. Overall, a great experience at this location that day. Only reason for 1 star off was because they didn't answer their phone when I called.

I just sat and waited for nearly 40 minutes waiting for a representative, and no one came from…read morebehind their desks and said anything. I guess they'll be closing soon, and rightfully so. Very bad customer service!

A nice bank to start your credit. Reliable and secure. Friendly personnel…read more I wont mention the other bank I visited, but this bank is way more better than the other leading bank just my opinion though

They wanted to put a hold on cash! So I had a family member that needed a little extra help. We…read morewent to BofA to deposit cash so that it would be immediately available to them. BofA informed us that because we were not members of their bank, they would be putting a multi-day hold on the cash deposit. It's not a check! It is cash! The hold completely nullified the reason we were doing it. We ended up having to drive to my relative to give them the money. It only reinforced why we are not customers of Bank of America!

Just an update...its been 3 weeks! Nothing ..I am leaving tomorrow, nobody from Golden one has…read morecontacted...SO upset!! They owe me about $500...( ball park)...DISAPPOINTED! CHRISTINE....

I've been a member of G1 for some time now since my Sacramento living days. I'm grateful for the…read morelong standing banking relationship and happy there is one local to me. I've haven't had a negative experience here whether going in for a withdrawal, to applying for a vehicle loan to opening my son's first checking account. I can only remember on occasion the ATMs were down but that wasn't a major issue for me. Ample parking, friendly staff. I would recommend G1.

This bank NATIONALLY is run by a bunch of thieves and crooks!! STAY AWAY FROM THIS INSTITUTION!!…read more If you ever run into problems with your account(s), they make it almost impossible to get through to the correct person to give the issues. I closed my account with them and they owed me a check for the full amount of my remaining balance. Subsequently, they refused to release the funds to me for SIX WEEKS!! Ultimately I had to find a way to reach upper management and finally one of their corporate VPs got the money released. TOTAL SCAM and it's not like they paid me the interest due on this substantial amount of money...they just kept that for themselves. They are scoundrels!! STAY AWAY!!!

Seriously thinking about changing banks after more than 25 years as a customer…read more I gave a 2-star (rather than a 1-star) review because most of the employees I've interacted with over the years have been kind, helpful and competent. This review comes in the wake of yet another out-of-service ATM experience. I am not exaggerating when I say that up to half the times I try to use the ATM at this location, it's out of service! Can somebody please get it together and make sure the freaking ATM is working, especially during non-business hours? It forces me to drive to another bank, get money, call and request the $3 fee gets reversed (just for the principle of it), and it's flat out ridiculous that it happens so often. Geez...

They need more bankers, they will have a line of 10 people and only one teller. Also some tellers…read moreare better than others. Some will be fast and efficient and others will take a really long time .

Hey Wells Fargo, When there's a long line of people waiting…read moreto do business maybe your employees shouldn't be sitting and talking about personal things where everyone can hear. You should probably try helping the customers instead. These two women should really be helping customers!