Whenever I visit this location, I often notice that one of the tellers appears visibly dissatisfied…read morewith her role. She consistently displays a lack of warmth and tends to come across as dismissive, rude and arrogant. Most recently, I observed her raising her voice at a customer who seemed unfamiliar with standard banking procedures. I found this concerning, as it did not reflect the level of professionalism and courtesy typically expected in customer service interactions. I'm hoping that the management will address this and call the attention of this person.

chase allowed someone to cash 12 checks a total of 43 times (including 1 check SIX TIMES!!) through…read moremobile deposit. After I caught it, chase said they are keeping my money because it was more than 30 days since the initial cashing of the check. $10,559.38 is how much they stole from me. I immediately reported the fraud and pressed charges on the individual once I discovered the fraud, yet chase is still keeping my money. Now I have to hire an attorney to try to get my money back. F chase!!!!!

I stopped by for assistance with an issuewith my new debit card. The staff was friendly and helpful…read moreto assist me. I was provided a new card the same day. I appreciate the teller that helped me making a call to the debit services department to get further assistance during my visit.

New location. New building is nice. It is small but bigger than its previous location. Staff is…read morefriendly. Plenty of parking. There is a drive up atm. I just wish they would've kept their previous location in addition to this one since this one is far

CD matured. TCU gave me six days to make any changes before it rolled over into a 2-year CD at…read morehalf the interest rate. I found out that they count weekends in my "grace period" even though their offices are closed, so when I called Monday morning it was a day late. oh, well.

I've always had a positive experience with this bank. They never have a long line and make you wait…read morelong. Staff is always very knowledgeable and know what they're doing. Great at opening new accounts, as well as updating your last name, and getting proper beneficiaries on your account. I have nothing but positive things to say about this bank. It's the best one in Solano county.

The new location is a major upgrade! Lamell, AJ, and Krista were extremely helpful, friendly, and…read moreprofessional. I was anxious about a stressful situation and their experienced customer service skills made everything seem like a breeze. Can't wait to be able to add my fiancé as a Navy Federal Credit Union member.

I'd do zero stars if I could. I have financed many vehicles with them and to date, had issues…read moregetting the titles EVERY SINGLE TIME. They lose them, and then charge fees to obtain duplicate titles, with lien releases and then ship them in some sort of verified way. It's taken me 4-6 hours per title and about 100.00 in fees to get titles that I shipped them.

I love this bank. Staffers are super pleasant and friendly. Also very professional. Old…read morefashioned bank friendliness.

There loan dept is unprofessional and incompetent. Won't say price of loan until the end . Never…read moreget a loan from them go else where

I just sat and waited for nearly 40 minutes waiting for a representative, and no one came from…read morebehind their desks and said anything. I guess they'll be closing soon, and rightfully so. Very bad customer service!

25 calls later, not one single person picks up. Completely understand why this branch is rated so…read morelow.

When Kirstee opened up the doors for us this morning she greeted us with a BIG smile & was very…read moreBubbly ! She made sure we all felt very welcomed!! She helped with my transaction with getting a cashiers check and she was patient and paid attention to every detail! She's Amazing!!

You should have more than one teller at 1 pm in the afternoon. Shouldn't take me 30 minutes to…read moredeposit a checks for my business when only 2 people were I. Front of me.

Just an update...its been 3 weeks! Nothing ..I am leaving tomorrow, nobody from Golden one has…read morecontacted...SO upset!! They owe me about $500...( ball park)...DISAPPOINTED! CHRISTINE....

I walked in to the bank to talk to someone about issues I was having with my account Amanda had a…read morebeautiful smile on her face and was egger to help me. Thank you for being so patient with me and will to help me. I wanted to say thank you Amanda U. for exceptional customer service. You are what customer service is all about. I hope your manager lets you know you are an amazing team member for their business.

Rude worker with no help. A fee to get money from a cashier check from this bank branch after their…read morebank wouldn't allow my bank to cash the check because of insufficient funds

Seriously thinking about changing banks after more than 25 years as a customer…read more I gave a 2-star (rather than a 1-star) review because most of the employees I've interacted with over the years have been kind, helpful and competent. This review comes in the wake of yet another out-of-service ATM experience. I am not exaggerating when I say that up to half the times I try to use the ATM at this location, it's out of service! Can somebody please get it together and make sure the freaking ATM is working, especially during non-business hours? It forces me to drive to another bank, get money, call and request the $3 fee gets reversed (just for the principle of it), and it's flat out ridiculous that it happens so often. Geez...

Horrible customer service. They don't answer the phones, there are never appointments available…read more The employees are rude and condescending and refer people to customer service because they don't want to deal with any issues. They don't care about your money or keeping you as a customer.

This Branch is awful. Almost always only one teller working. Even on the 1st. The building is like…read morean echo chamber.. it's so noisy with the people in line you can barely hear the teller. Prepare to be there for a while. Also, rude tellers, they look annoyed. Pamala is amazing. David is also great.