The staff at RCU napa on 1st street are Super amazing friendly and professional. Love this…read morelocation. They even have clean restrooms! They've gone out of their way to help me. I don't know how many times . The only downside about this place is it gets REALLY busy. there's only two ATMs. Parking is somewhat limited.

After 18 years as a loyal Redwood Credit Union member, I will be closing all of my accounts and…read morenever doing business with this institution again. I recently paid off my auto loan in full. Prior to submitting the final payment, I explicitly called customer service to ask how long it would take to receive my clear title, as I am relocating to Spain and need the physical title to ship my vehicle. Based on the advice provided by their team, I processed the final payment on August 19 directly from my Redwood Credit Union checking account. When I called today to check on the status, I was informed that my payment had been placed on a 9-business-day "hold" to ensure it cleared--despite the funds originating internally from my own RCU checking account. To make matters worse, I was then told it would take an additional 4 to 6 weeks from today just to receive the title. People rely on precise, accurate timing when managing major financial and logistical matters--not vague excuses and empty apologies after the fact. Because RCU provided inaccurate information upfront and mishandled the internal processing, my vehicle cannot depart as scheduled tomorrow. I am now forced to cancel and reschedule international shipping at the last minute, incurring substantial additional costs. RCU's severe lack of accuracy and accountability has put me in a major operational bind, completely destroying the trust built over nearly two decades.

Great bank in Napa - very much community-oriented. All staff are knowledgeable, professional, and…read morewilling to assist with your banking needs and questions.

I recently moved to Napa from Chicago. Starting over at 60-a…read morelittle scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.

If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

Very nice customer service. Vume and Ivan were very kind, they stayed after closing to resolve our…read moreneeds! We highly recommend!!

I've lived in Napa for a year now and I swear this atm is broken 9 times out of 10. You'd figure a…read moremajor bank in a large town that's a major tourist town full of rich people could have a functional atm, but sadly, that's not the case. The only other chase atm in Napa also is broken constantly. I have no idea why chase seems to hate napa but they sure are making it difficult to do business here

JP MORGAN shutdown the south napa branch. It never really recovered from covid. They left one atm…read moreon the side of the building by panda express thats always broken / full and super flithy major homeless mecca. High stress parking lot situation. North napa only has ONE ATM outside thats also flithy and always broken or full. Long lines, slow tellers. Meanwhile Sonoma chase has FOUR ATMS outside. JP morgan needs to get it together, install more atms hire more tellers. QUIT being stingy and cutback on their vip executive jet trips

Everyone is so nice and professional. For a large bank there is a small town feeling. I highly…read morerecommend Umqua Bank. Thank you to everyone who works there!

For a smaller bank, you'd expect a more customer-focused operation but instead you get a large bank…read moreindifference and lack of attention to detail. Not at all impressive and their online transaction search function is terrible.

The team at this branch is so professional and kind. I came in to get a trust account opened and…read morewas greeted at the front door immediately by a nice woman. They made the process easy and were very knowledgeable around trusts. Very competent team!

Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

Very service oriented. Supports local communities …read more Friendly staff Helpful staff. Excellent CD rates!

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

I thought Bank hours were until 5:00 PM weekdays. Someone…read moreinside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.

Seems like this is just a place to vent because they don't care about bad service reading other…read morereviews. Tried to open a bank account today and the teller told me "we are closing in 40 minutes, so you have to go online." Have you ever heard someone in customer service tell you that you cannot be a customer because they're closing in almost an hour?

The prettiest bank in Napa Valley!…read more Great service & plenty of free parking. Bang for you buck? Bank on it! Trust!

First my history with Golden1. I got a car loan in the summer of 2020. After the dealer I was…read moreworking with hit up different lenders and I ended up at G1 with a car loan. Standard 5 year kind of deal. I got to work and paid it off in 20 months instead of 60. No issues there, I was making huge monthly payments and had no contact with them because there were no problems. Then that was it. A few months later I started getting letters to put some money in the savings account to keep it open. I ignored it for months and then finally decided to add some money in there to keep that relationship alive. After I deposited a small amount in savings I got an ATM card, not a visa/mastercard debit, a literal ATM card. I have never used it. I also called in once in the beginning because I could not create an online account to use the app. That was my one phone encounter, all good no issues there. The branch person in Napa CA was nice and helpful. I went in again because my phone number to activate the card was no good. I went in a second time and the number on file back from the car loan in 2020 (now late 22) was not right, I have no idea where it came from. Again, the branch employee was helpful. Oh and I forgot to mention both of these visits were on Saturday, they have short hours like 10am to 2pm I think, that's another reason I went with them. I still was at Citibank for my checking by the way. Ok next I decided in Jan of 2023 to check out their credit card offers. Their member cash rewards plus looks really good. 4% back on gas, 3 for groceries and restaurants and food delivery, 1% everything else and no annual fee. They clearly state you need good to excellent credit for this card, and might offer you the next card down if you don't qualify for this one. My FICO in Jan of 2023 was around 788. Glad I stuck with G1, I was approved online in under a minute with a 14.5k credit limit. Nice. After that I opened a checking account and deposit my paychecks there. So far no issues. So here's my only reason for 4 stars not five. It's the app. There are two, one that just says G1 and one called card controls. You don't need both just the basic one with get you to everything. So the app is just buggy, slow and crashes a lot. Sometimes you open it, and it opens for 2-3 seconds and it's gone and you have to repeat. Sometimes it's fine. Other times it just locks up when switching between debit card and credit card. You have a lot of controls for your credit and debit cards. You can choose what areas (by zip code) your cards can be used and set dollar limits as well. You also have controls for what type of business your cards will work at. Look around you have a lot of controls. I have chase/amazon, discover, AMEX and Capital One and they don't have these options. Transfers from checking to savings or the other way around are instant and easy. Paying the G1 cards is fast an easy as well. So I started using my new G1 card around end of Jan 2023, I don't have any cash back yet. I don't like that you can't see it as you go along or by transaction. I think I read a review that states it gets deposited once a month to your savings. I don't like that, I wanted it to be connected to my card like my other credit cards so I can see the amount separately. But I haven't been using it long enough to see cash back numbers. Almost forgot my APR is just over 16% it's lower than all my other cards. I pay off all my balances so I never pay interest, but if I had a really big purchase or emergency the G1 is the go to.

An update to my original review:…read more After my initial review, and comment from a "Business Manager". I asked Golden 1 to have an actual person contact me to discuss my concerns. Instead, I received yet another generic email that simply restated the same rigid policies that caused the problem in the first place. It appeared to be a canned response, offering no acknowledgment of my situation and no willingness to engage in a meaningful conversation. Rather than showing compassion or exercising reasonable flexibility, Golden 1 has chosen to hide behind inflexible policies. The combination of those policies and the complete lack of meaningful customer service has convinced me to move all of my mother's direct deposits to another financial institution. Once that process is complete, I will be closing her account. I hope Golden 1 eventually recognizes that families caring for incapacitated loved ones deserve better than automated responses and bureaucratic obstacles during one of the most difficult times of their lives.