The best credit union ever! Super helpful with banking, notary and insurance services.read more

Awful online banking and awful bank overall. Doesn't communicate with other banks and is completely…read moreuseless as a bank outside of just asking for money and attempting to use money you have. Bank is awful and isn't accepted at most ATMs despite what you're told. Star ATMs also still charge you a fee so it's useless outside of NorCal. I regret getting a credit card with them and i am at the point of just taking a negative on my credit score so I can never deal with them ever again.

Great bank in Napa - very much community-oriented. All staff are knowledgeable, professional, and…read morewilling to assist with your banking needs and questions.

I recently moved to Napa from Chicago. Starting over at 60-a…read morelittle scary. The help and overwhelming kindness of Sandra ReSims at Napa Bank made me feel welcomed and excited for my new adventure. Meeting Sandy was like meeting an old friend for the first time! Now that I've had a working relationship with this bank for a few months I can tell you that their ads are accurate. They are a small local bank that actually cares about their clients.

Went in for cashiers check and there was a line and John was asking those in front of me if he…read morecould help. He helped! Fast efficient, pleasant! Thank you!

If you are thinking of having a small business in Napa, RETHINK your financial needs and use…read moreanother bank, because they are extremely unhelpful, practically dismissive. I closed my business account this past March and was very specific with the banker that I wanted to make sure I owed no more recurring charges for merchant services, and asked for reassurance that would my account be completely closed. They assured me that YES, all taken care of. Imagine my surprise when I got a letter from COLLECTIONS that I owed a balance of $35.95, that they couldn't get a hold of me, (are you kidding? You had my account, my phone number, and info from my two personal accounts) and I now owed $135 (an additional $100 for the collections fee). After numerous attempts on the phone (which took hours) I went to the bank last week, and the banker said they couldn't help me at the time; I would need to make an appointment with a banker for the following week and to keep calling the number on the letter in the meantime. Tried again that afternoon from home, and after another hour, got nowhere. Went into the bank today, and after an hour and 15 minutes on hold with a banker, and consistently being forwarded to another number/department of B of A, I am still NOWHERE. Came home with a new phone number to call, called it...and they are closed for the day. To add insult to injury I thought to just pay the amount to get behind me, and tried to use the QR code to pay it on my phone. Guess what...the QR code leads to a web page with the message "This site can't be reached.... app.pymts.net's server IP address could not be found." Are you effing kidding me???? DO BETTER Bank of America!

Took forever to cash a simple payroll check. Go to the other location in town, they ate much faster…read moreand know what they're doing.

The Umpqua branch in Bel Aire Plaza in Napa is my new favorite. It is almost a polar opposite of…read morethe Soscol banch. The only takaway is no drive through, but I've given up on those at the Soscol branch. Bel Aire: Well staffed and productive staff. Always a nice smile and listens to me when I describe my needs. The hours of operation are posted and abided by. It's quiet and the acustics are good for my hearing aids. I can count on getting my banking done with one stop at Bel Aire rather than going to Soscol to be frustrated before going to Bel Aire.

Everyone is so nice and professional. For a large bank there is a small town feeling. I highly…read morerecommend Umqua Bank. Thank you to everyone who works there!

There are a couple of people at this branch who are helpful, but try calling to set up online…read moreaccess when you are hearing impaired -- they are assholes. My daughter has tried to help but they will not allow her to help me understand what they say so we get nowhere. My daughter has POA but they don't care. I have very limited mobility and would like to be able to monitor my account from home. I was with Umpqua for many years, since the 80's. This is very frustrating. How do people who do not drive and have a hard time hearing get anything set up with this bank? I have a code that is supposed to 'unlock' something so I can create a login, but it doesn't recognize my phone number, my previous phone number from years ago, or even my daughter's number, since we tried to exhaust all options. Help!

Pretty shocking how rude the customer service here is. I gave my family member a ride and waited…read more for them for them to do a transaction here and what I observed was pretty disappointing ... They changed some of their policies so they weren't able to accommodate and their handling of the matter was concerning .. All good on policies changing .. many many years ago I worked in banking I know sometimes customers crash out when there is a change .. I haven't worked a customer facing role in 10 years .. but geez delivery is everything .. my relative felt attacked and ashamed too .. maybe the staff was having an off day ? But using condescending language isn't cool

Im stuck with this branch because since they closed soscol south napa, its the only game in town…read more Walked in and got the worst treatment ever Monday afternoon. management was nowhere hiding in the back. Only 2 advisors tied up with dramatic clients. Several folks in line. Theres no obvious place to sign in or ask for an advisor. I politely asked one of them how i could check-in. THE ADVISOR while seated with some customers, IMMEDIATELY got attitude and said gruffly "well , maybe , uuhhh WHAT DO U WANT WHAT ARE YOU LOOKING FOR???" Ok i know its napa valley, but this guy dialed up the boujee, superiority, condescending , rudeness factor up to ELEVEN. I was looking for a vehicle loan, he said " we DONT do that kind of thing here, go to a credit union or something, gosh! " Asked about credit card advance, and he continued his tirade they couldnt do a cash advance on a credit card unless it was a CHASE card and basically i was scum if I didn't have one of their cards. I have an account here in good standing the last 5 years, decent credit and i will be taking that elsewhere. JP morgan and chase napa are horrible. I forgot to mention they only have one ATM outside that's always broken, jammed or empty. Inadequate and a few weekends ago every chase atm in the area. South napa atm, north napa, and st helena was wiped out and or broken. Their mgmt said SORRY people stuff junk or wrinked bills inside and jam the machine. What a mess. they should cut back on some of their execs and invest more in their branches, atms, and CUSTOMERS. Mgmt says they been asking to renovate for ten years no funds or resources available. Seriously they could cut just 1 of their execs private jet, luxury hotel trips and get it done for us common folks. But they dont care. Im going to bank elsewhere.

I went to Redwood Credit Union to deposit $500 in my daughter's checking acct on 4/23/25. The…read moreteller apparently accidently posted it as $5,000. Later that day, my daughter called me and asked about the deposit. I went to the bank the next day to straighten this out. I spoke with the branch manger who told me the deposit had been corrected and the $4500 difference had been removed from my daughter's account and I would have my money back in 2-3 business days. No apology, very matter of fact. It is now 19 days later, numerous phone calls and trips back to the bank and I still do not have my money. To say I'm frustrated is an understatement. Now Redwood is trying to blame my bank for the delay and giving hollow excuses. My feeling is Redwood made the error and needs to fix it. Now. Do I need to hire an attorney to straighten this out? If they have the ability to withdraw the money in less than 24 hours, why is it 19 days and the money is still not in my account? I cannot recommend Redwood Credit Union because I don't want others to go through what I am dealing with. I had to sell stock to cover this amount so I'm out that as well. It's definitely not right to be treated this way.

Unprofessional experience with Dane Miller…read more We scheduled an appointment and no show Called to reschedule no callback

I thought Bank hours were until 5:00 PM weekdays. Someone…read moreinside noticed I was standing there and politely came over to let me know they were closed. I think she noticed my frustration as well as recognizing me as a Bank Member. Amazingly Frances Reyes along with Cheryl Payan both let me in, took care of my Banking needs. If that isn't customer service I don't know what is. Thank you both very much for going out of your way.

The prettiest bank in Napa Valley!…read more Great service & plenty of free parking. Bang for you buck? Bank on it! Trust!

This place is the worst ever. Fuck everybody that works there since they don't lift a finger at…read morethis place.

Been doing business with them for over 40 years have gotten car loans, different kinds of savings…read morethey always treat me professionally and personally well

I've just been told Bill Pay deducts the check when they issue it -- when it goes thru Wells Fargo…read more(don't even have an acct at Wells's Fargo)! TOTAL BS. Not for a check going to a private person who will eventually cash it. So two months they deducted it when they issued the check AND ONCE AGAIN WHEN MY LANDLORD CASHED IT. It kills me that I've been so comfortable with this bank since they opened in Sacramento (70's-80's). ALWAYS FELT SAFE WITH THIS BANK. Now they partner with one of the biggest crooks in banking, WELLS FARGO. Jesse Singe MANAGER at Golden 1 in Napa, honestly believes what he's telling me and's he' s WRONG!!!! When you issue a check that can be electrically transferred YES! But not when you issue a bill pay check & mail it to a private party with no GD BANK ACCOUNT!!!! My landlady said I should feel blessed they gave me $885.00 back BUT THEY STOLE $885.00. To be told this is how it's always been , when you know that's a BALD FACE LIE. Always been that way since they hooked up with the biggest thieves, Wells Fargo. I'M LIVID BUT AM SLOWLY CALMING DOWN. Listen - I'm way below the poverty level in income. I'm elderly and disabled. Make $24,000 a year!!! That $885.00 takes me almost 3 weeks to earn on my job. And it's just GONE because that jackass refused to take off his blinders. Wish I was okay but I feel like going home and having one of those ugly cries. Don't feel I have any recourse to get my money back. I ask again -- 5 checks cashed for 3 months rent. And hallelujah they gave me $885.00 back ‍. Should have gotten $1770.00! Makes me sick