Brianna and Mohammad was able to help me with my appointment. They are attentive, helpful, and able…read moreto resolve the problem I had. Everything went smooth and fast. This is also a great location next to different establishments including island pacific supermarket. Plenty of parking. Security guards outside the building. No long lines or crowd during the visit compared to the other branch at Sonoma Boulevard Vallejo.

Soooooooo when did banks stop carrying change? I went to this location to get $100 worth of…read morequarters. I waited in line for about 10-15 minutes. And the lady told me they ran out of quarters and they wouldn't have any til Friday. I told the lady as I was leaving very politely that they should put a sign up stating they dont have change for the customers so that they know before waiting in line. The lady rudely said its not her problem you can tell that to the manager. Errrrrr.... I went to the Sonoma location and they were baffled that a bank doesn't have change. He looked at me in disbelief like I was pulling his leg after I told him what happened. Lady was either lazy to go get change, had an attitude problem, or didn't know what she was doing. I think it was all of the above.

I've been going to this Wells Fargo for over two years now. It's located at a corner which makes it…read moreeasy to get to especially since that road can be pretty busy. However, it is hard to get out due to the fact of how busy that area is. The bankers are friendly and professional. They usually have 4-5 available tellers which is great given how busy this branch is. So the wait won't take too long. They also have 4 atm machines outside for your after hours money biddness. The main reason why I go to this particular location is you are able to withdraw a big amount of cash. Compared to other locations, you would have to call in beforehand. Probably because this is the only Well Fargo in Vallejo that has their own building and not inside a Safeway, Raleys, etc. Do I recommend this bank? Answer: Suuuure. #roadtoelite

5 Star customer service! However, Wellsfargo needs to get it together. The line was around the…read morebuilding today. Over 45 minutes wait . One location is ridiculous for the traffic. Closing locations isn't helping the customer, and stressing your employees. Do better.

The Warriors need to recruit Sana Bhumbla bc she's the real MVP!! She was awesome! Professional,…read morecourteous, knowledgeable, and can probably out perform Curry at the free throw line. Joking aside, she was very helpful and made sure my gf and I were happy and answered all of our questions before we left. Go to her if you have any banking needs. Also, I didn't catch his name, but that Asian guy that look like he came off of that Korean Boy Band with that knock off LV belt was cool too. Come to him for all of your investment needs. Jk, the belt was probably real. But like I said, once you go Asian, they gonna help you understand those calculation. Stack up your chips with this guy. Side note: line was long, but not sure why people expect any different. Get out of the 90s and learn how to use an ATM. Do you really need to see a teller to withdraw or cash in checks?

Came in again a few weeks ago. asked the merchant teller if he could accept my coin deposit without…read morepossessing a deposit slip, as it seems that policies have changed in recent months or perhaps by location. i asked IN ADVANCE because the coin bags are HEAVY so after he said it was OK, i got my coins from the car and got back in line. The manager apparently saw him helping me after I lugged all the bags in and told him he could not help me because I did not have a deposit slip. A literal piece of paper. She really went out of her way to deny me service, to deny my DEPOSIT. This "manager" is absolutely not customer service-oriented. Standards are hitting new lows. Considering a new bank. Teller was being helpful, but the manager sucks.

Always friendly and helpful customer service. I've been coming here for a year and the staff even…read moresecurity guard are always welcoming

I believe this is the only Golden 1 location in Vallejo, and I've been coming here for years…read more Starting back when I had a car loan with them. Now, I mainly use them for my savings account. Every time I visit, the staff has been consistently nice, and this visit was no different. The branch has a comfortable setup with couches available while you wait, which I appreciate. They also had music playing in the background, which was a nice touch for those who don't have their AirPods in it made the wait feel a little more relaxed. I noticed one teller had a sign that said they were in training, but everything still moved smoothly. The security guard even opened the door, which was a nice touch. The teller who helped me with my transaction was friendly and made the experience easy. Overall, it's always been a solid and reliable place for my banking.

This bank is modern and current…read more I like it's branding and modernity. Parking, yes. (2023)

This Chase Bank branch looks ok from the outside, but the…read moreinside is kind of dark and dumpy. The atmosphere doesn't inspire banking confidence. It's as if Corporate forgot about this one. The decor and furnishings are dated. The windows appear all foggy or dirty as if they haven't been cleaned in years. Maybe they're designed to be like that. Chase ATMs are the slowest I've used. They take forever to "think" and too many transaction steps, about double TD Bank or Wells Fargo. Teller line can get long and the bank seems short staffed. The only thing I like about this branch is the enclosure for two ATM machines since some branches only have one. After hours you need a card to get inside, or tailgate someone. The last time I used it when the inside was closed, a grungy vagabond with his belongings was sitting inside cooling off.

We've been with First Bank for more than 3 decades. Why? Because they are client oriented,…read morepersonable, efficient and effective. We look forward to being with them for decades to come.

This place can't get enough stars! I've banked here since I was 16. Let's just say I'm a long time…read morecustomers. I appreciate the small town banks, they know your name and you are in and out. There's never a line and you feel welcomed. If you've been banking at the big branches, it's time for you to rethink it.

Ms Sydney at the Travis AFB Branch was exceptionally professional, efficient and friendly while…read moreresolving a problem I had gaining access to the online Travis CU portal (June 30, 2026). I was actually planning to move to another credit union before I communicated with her. I had already communicated with personnel at another Travis branch but they could not resolve the problem. Thank You Ms Sydney for the superiod work you're doing at Travis CU!

Every month I have to contact the bank directly or their Customer Service. My direct deposit is…read morenever on time with my pension. My account has been in limbo all day. I spoke to several staff who said it will post between 4 and 5pm. I waited to find out why there is another delay. I wanted to stay with a credit union because it is supposed to post 2 days early. The department that handles the funds now says tomorrow? I will be late now. I don't want to go back to Chase who has never been late on my funds. Why is this happening?

Old layout with tellers behind a semi walled barrier. Open until 1 pm on Saturdays…read more The funny part about this Wamu is that there are two parking lots dedicated to it. One right behind the bank. The other across the street.

Not a great experience with their customer service staff. I was a payee on my sister's account. She…read morepassed away on 04/15/2026. I went to the branch and was given different information. I was told social security would take the money because she was on SSI however over the phone got different information. Went to my sister's bank and was referred to the the dept. That handles it. I got different answers from different people. The manager in Vallejo on Admiral Callaghan Lane passed me off to someone not familiar with the process. The lady wasn't helpful and it took an hour. Seemed like no one was following procedure.

This bank has slow tellers. Even the manager(Stokes) does not know how to handle time management…read morewith the customers. Only good thing is they are open 7days a week. For improvement: They need to have a separate teller line for deposits/withdrawal(for quick transactions only) and another line for opening an account and other customer services that takes longer time.

Horrible customer services. The information and requirements seems to change depending on what…read moreteller you get. My card was left in their ATM machine for less than 30 minutes and they shredded the car because it wasn't a US bank ATM card! HORRIBLE