Brianna and Mohammad was able to help me with my appointment. They are attentive, helpful, and able…read moreto resolve the problem I had. Everything went smooth and fast. This is also a great location next to different establishments including island pacific supermarket. Plenty of parking. Security guards outside the building. No long lines or crowd during the visit compared to the other branch at Sonoma Boulevard Vallejo.

Soooooooo when did banks stop carrying change? I went to this location to get $100 worth of…read morequarters. I waited in line for about 10-15 minutes. And the lady told me they ran out of quarters and they wouldn't have any til Friday. I told the lady as I was leaving very politely that they should put a sign up stating they dont have change for the customers so that they know before waiting in line. The lady rudely said its not her problem you can tell that to the manager. Errrrrr.... I went to the Sonoma location and they were baffled that a bank doesn't have change. He looked at me in disbelief like I was pulling his leg after I told him what happened. Lady was either lazy to go get change, had an attitude problem, or didn't know what she was doing. I think it was all of the above.

5 Star customer service! However, Wellsfargo needs to get it together. The line was around the…read morebuilding today. Over 45 minutes wait . One location is ridiculous for the traffic. Closing locations isn't helping the customer, and stressing your employees. Do better.

Extremely poor service worst bank ever tellers are so slow and they attitude is extremely bad they…read moremake you wait in line for long time and when you finally get to the window they just can't help you with anything I put one star but for me they don't deserve even that

Came in again a few weeks ago. asked the merchant teller if he could accept my coin deposit without…read morepossessing a deposit slip, as it seems that policies have changed in recent months or perhaps by location. i asked IN ADVANCE because the coin bags are HEAVY so after he said it was OK, i got my coins from the car and got back in line. The manager apparently saw him helping me after I lugged all the bags in and told him he could not help me because I did not have a deposit slip. A literal piece of paper. She really went out of her way to deny me service, to deny my DEPOSIT. This "manager" is absolutely not customer service-oriented. Standards are hitting new lows. Considering a new bank. Teller was being helpful, but the manager sucks.

Amazing bank with Amazing advisors. I met with Carlos, Mohamed, and Paul. Great people!…read more This bank should have a better rating than is given thats why i want to write this review. Highly recommend go to Carlos for all your investing needs!!

I've been a customer here for years. This bank is amazing. They know your name when you walk in…read moreafter you've been there for a while. They've gone above and beyond for me recently having financial problems and my account accidentally got it overdrawn fee that I really just couldn't afford and I've always been in good standings with them and they went out of their way to take away the fees for me as a courtesy as most banks really don't care For that reason and that reason alone and the girls that work there are amazing. I will always Bank here. I appreciate their help in my time of need. They were very sweet.

I've always had great service at the Westamerica Vallejo branch. But recently, I had a dispute for…read morea charge on my account. Alexis, in the Vallejo branch, went above and beyond to be helpful. Explained the process of disputing in detail. Today, she called me personally that the credit had been made to my account. Alexis is to be commended for her great customer service and caring about the customer. Great follow-up and a very pleasant person to deal with. Thanks Alexis.

I believe this is the only Golden 1 location in Vallejo, and I've been coming here for years…read more Starting back when I had a car loan with them. Now, I mainly use them for my savings account. Every time I visit, the staff has been consistently nice, and this visit was no different. The branch has a comfortable setup with couches available while you wait, which I appreciate. They also had music playing in the background, which was a nice touch for those who don't have their AirPods in it made the wait feel a little more relaxed. I noticed one teller had a sign that said they were in training, but everything still moved smoothly. The security guard even opened the door, which was a nice touch. The teller who helped me with my transaction was friendly and made the experience easy. Overall, it's always been a solid and reliable place for my banking.

I have had account with Golden One over 25 years, when I moved four years ago, I kept my account…read morewith them because the service had been excellent, even though the closest branch was 50 miles away from my current home . Went to Vallejo Branch to get a new ATM card because mine got lost and it was gonna take two weeks to get a new one through the mail, , got my new card there and when I went to use it,after after I left the branch and drove home, It was declined, I couldn't use it because it was attached to the wrong account . I was able to get an expedited card through a very helpful telephone teller, In 3 days without an expedite fee . This should never have happened. I'm seeing a lot of negative reviews for them now online, come on Golden One. You used to be better than that. I will definitely be rethinking if I want to continue to bank with them.

This Chase Bank branch looks ok from the outside, but the…read moreinside is kind of dark and dumpy. The atmosphere doesn't inspire banking confidence. It's as if Corporate forgot about this one. The decor and furnishings are dated. The windows appear all foggy or dirty as if they haven't been cleaned in years. Maybe they're designed to be like that. Chase ATMs are the slowest I've used. They take forever to "think" and too many transaction steps, about double TD Bank or Wells Fargo. Teller line can get long and the bank seems short staffed. The only thing I like about this branch is the enclosure for two ATM machines since some branches only have one. After hours you need a card to get inside, or tailgate someone. The last time I used it when the inside was closed, a grungy vagabond with his belongings was sitting inside cooling off.

The bank ATMs do not work properly. They do not accept my Chase bank card ever. I went into the…read morebank and spoke with three different employees about the problem over months of this issue. The first said she would "submit a repair request" - still nothing happened. The second told me there was nothing on my record about it and she'd never heard of such a thing. I tried to make a deposit with her and she screwed that up by trying to deposit my cash into someone else's account apparently by accident. I caught the issue when she asked me to sign and I noticed the account number wasn't mine. The third person I spoke with told me it was clearly my card that was the problem not their ATM and they couldn't help me. He told me to call the number on the back of the card. I called Chase and they told me there was nothing wrong with my card and to just go to a different ATM. The ATM machines in Napa work perfectly fine with my card so I go there now.

Ms Sydney at the Travis AFB Branch was exceptionally professional, efficient and friendly while…read moreresolving a problem I had gaining access to the online Travis CU portal (June 30, 2026). I was actually planning to move to another credit union before I communicated with her. I had already communicated with personnel at another Travis branch but they could not resolve the problem. Thank You Ms Sydney for the superiod work you're doing at Travis CU!

Every month I have to contact the bank directly or their Customer Service. My direct deposit is…read morenever on time with my pension. My account has been in limbo all day. I spoke to several staff who said it will post between 4 and 5pm. I waited to find out why there is another delay. I wanted to stay with a credit union because it is supposed to post 2 days early. The department that handles the funds now says tomorrow? I will be late now. I don't want to go back to Chase who has never been late on my funds. Why is this happening?

Not a great experience with their customer service staff. I was a payee on my sister's account. She…read morepassed away on 04/15/2026. I went to the branch and was given different information. I was told social security would take the money because she was on SSI however over the phone got different information. Went to my sister's bank and was referred to the the dept. That handles it. I got different answers from different people. The manager in Vallejo on Admiral Callaghan Lane passed me off to someone not familiar with the process. The lady wasn't helpful and it took an hour. Seemed like no one was following procedure.

This was in Santa Rosa. Waste of time driving 2hours. They didn't help at all with my situationread more

This bank has slow tellers. Even the manager(Stokes) does not know how to handle time management…read morewith the customers. Only good thing is they are open 7days a week. For improvement: They need to have a separate teller line for deposits/withdrawal(for quick transactions only) and another line for opening an account and other customer services that takes longer time.

Horrible customer services. The information and requirements seems to change depending on what…read moreteller you get. My card was left in their ATM machine for less than 30 minutes and they shredded the car because it wasn't a US bank ATM card! HORRIBLE