I almost have mixed reviews for writing a review here...almost. I've been banking at BofA since…read more1999 so I have to separate the Corporate croonies from this particular branch. Due to the fees to see a teller they used to charge, I'm largely an ATM girl. The only time I've graced the tellers with my presence was for new debit card holders, new checks (yes, I still write those) and to close an account. The service is ok. Occasionally condescending when encouraged not to close an account. Otherwise, the tellers all smile and seem to have a great sense of humor considering the potential danger. There are guards, but there have been a few robberies =/ (R.I.P. Officer Capoot) Otherwise, I'm here often and if all you need is quick access to cash- this will do.

Soooooooo when did banks stop carrying change? I went to this location to get $100 worth of…read morequarters. I waited in line for about 10-15 minutes. And the lady told me they ran out of quarters and they wouldn't have any til Friday. I told the lady as I was leaving very politely that they should put a sign up stating they dont have change for the customers so that they know before waiting in line. The lady rudely said its not her problem you can tell that to the manager. Errrrrr.... I went to the Sonoma location and they were baffled that a bank doesn't have change. He looked at me in disbelief like I was pulling his leg after I told him what happened. Lady was either lazy to go get change, had an attitude problem, or didn't know what she was doing. I think it was all of the above.

I've been going to this Wells Fargo for over two years now. It's located at a corner which makes it…read moreeasy to get to especially since that road can be pretty busy. However, it is hard to get out due to the fact of how busy that area is. The bankers are friendly and professional. They usually have 4-5 available tellers which is great given how busy this branch is. So the wait won't take too long. They also have 4 atm machines outside for your after hours money biddness. The main reason why I go to this particular location is you are able to withdraw a big amount of cash. Compared to other locations, you would have to call in beforehand. Probably because this is the only Well Fargo in Vallejo that has their own building and not inside a Safeway, Raleys, etc. Do I recommend this bank? Answer: Suuuure. #roadtoelite

Extremely poor service worst bank ever tellers are so slow and they attitude is extremely bad they…read moremake you wait in line for long time and when you finally get to the window they just can't help you with anything I put one star but for me they don't deserve even that

Came in again a few weeks ago. asked the merchant teller if he could accept my coin deposit without…read morepossessing a deposit slip, as it seems that policies have changed in recent months or perhaps by location. i asked IN ADVANCE because the coin bags are HEAVY so after he said it was OK, i got my coins from the car and got back in line. The manager apparently saw him helping me after I lugged all the bags in and told him he could not help me because I did not have a deposit slip. A literal piece of paper. She really went out of her way to deny me service, to deny my DEPOSIT. This "manager" is absolutely not customer service-oriented. Standards are hitting new lows. Considering a new bank. Teller was being helpful, but the manager sucks.

Take the phone number off the website if you aren't gonna answer the phone, had a question about a…read morethird party check called 4 separate banks of America multiple times and not one answered called a check cashing place down the street and got an answer first call.

I've been a customer here for years. This bank is amazing. They know your name when you walk in…read moreafter you've been there for a while. They've gone above and beyond for me recently having financial problems and my account accidentally got it overdrawn fee that I really just couldn't afford and I've always been in good standings with them and they went out of their way to take away the fees for me as a courtesy as most banks really don't care For that reason and that reason alone and the girls that work there are amazing. I will always Bank here. I appreciate their help in my time of need. They were very sweet.

I've always had great service at the Westamerica Vallejo branch. But recently, I had a dispute for…read morea charge on my account. Alexis, in the Vallejo branch, went above and beyond to be helpful. Explained the process of disputing in detail. Today, she called me personally that the credit had been made to my account. Alexis is to be commended for her great customer service and caring about the customer. Great follow-up and a very pleasant person to deal with. Thanks Alexis.

I believe this is the only Golden 1 location in Vallejo, and I've been coming here for years…read more Starting back when I had a car loan with them. Now, I mainly use them for my savings account. Every time I visit, the staff has been consistently nice, and this visit was no different. The branch has a comfortable setup with couches available while you wait, which I appreciate. They also had music playing in the background, which was a nice touch for those who don't have their AirPods in it made the wait feel a little more relaxed. I noticed one teller had a sign that said they were in training, but everything still moved smoothly. The security guard even opened the door, which was a nice touch. The teller who helped me with my transaction was friendly and made the experience easy. Overall, it's always been a solid and reliable place for my banking.

New on-line banking system installed in February 2026, is a mess. Your IT people need to know your…read moreentire business before they make so called upgrades to your systems. The fact that you cannot download transactions into Quicken like every other bank and the problem won' t be fixed for months tells me that there is a real problem with management.

This Chase Bank branch looks ok from the outside, but the…read moreinside is kind of dark and dumpy. The atmosphere doesn't inspire banking confidence. It's as if Corporate forgot about this one. The decor and furnishings are dated. The windows appear all foggy or dirty as if they haven't been cleaned in years. Maybe they're designed to be like that. Chase ATMs are the slowest I've used. They take forever to "think" and too many transaction steps, about double TD Bank or Wells Fargo. Teller line can get long and the bank seems short staffed. The only thing I like about this branch is the enclosure for two ATM machines since some branches only have one. After hours you need a card to get inside, or tailgate someone. The last time I used it when the inside was closed, a grungy vagabond with his belongings was sitting inside cooling off.

The bank ATMs do not work properly. They do not accept my Chase bank card ever. I went into the…read morebank and spoke with three different employees about the problem over months of this issue. The first said she would "submit a repair request" - still nothing happened. The second told me there was nothing on my record about it and she'd never heard of such a thing. I tried to make a deposit with her and she screwed that up by trying to deposit my cash into someone else's account apparently by accident. I caught the issue when she asked me to sign and I noticed the account number wasn't mine. The third person I spoke with told me it was clearly my card that was the problem not their ATM and they couldn't help me. He told me to call the number on the back of the card. I called Chase and they told me there was nothing wrong with my card and to just go to a different ATM. The ATM machines in Napa work perfectly fine with my card so I go there now.

Maturo was excellent. Professional, precise and friendly. I will refer all my friends and family to…read moresee him. A++++ White glove, world class, customer service.

Horrible service! Apparently there was fraudulent activity on my account and there was a hold put…read moreon my card, but they forgot to inform me. I only found out when an automatic payment attached to the card was declined. I was told to go to the local branch to get another card, only to find out that card didn't work either. I was told "it was done incorrectly". Guess who is stuck with the late fee? Travis could only offer an "I'm sorry" for all my inconvenience.

the tellers are very nice and helpful. the new white guards are terrible, they treat this sr…read more citizen who rides a bicycle like i was a robber. the old black guards were friendly and helpful. the skinny white guy is on his cell phone constantly. he is surly and threatening, when i asked to put my bike helmet on a table where he is constantly surfing on his phone. everytime i go there he acts like a childish jerk. the huge fat man, keeps his car in the lot, its an old redwood taxi cab. he is threatening, unfriendly and rude. i fear these two bullying alleged men. after 20 years with chase, i have to find another bank. its already dangerous in that area of vallejo, and to feel in danger at the bank from the guards is too much for me i am age 73, white male. as a former lawyer i would advise people to avoid this branch, until they get some human beings as guards.

This was in Santa Rosa. Waste of time driving 2hours. They didn't help at all with my situationread more

This bank has slow tellers. Even the manager(Stokes) does not know how to handle time management…read morewith the customers. Only good thing is they are open 7days a week. For improvement: They need to have a separate teller line for deposits/withdrawal(for quick transactions only) and another line for opening an account and other customer services that takes longer time.

Horrible customer services. The information and requirements seems to change depending on what…read moreteller you get. My card was left in their ATM machine for less than 30 minutes and they shredded the car because it wasn't a US bank ATM card! HORRIBLE