Ms Sydney at the Travis AFB Branch was exceptionally professional, efficient and friendly while resolving a problem I had gaining access to the online Travis CU portal (June 30, 2026). I was actually planning to move to another credit union before I communicated with her. I had already communicated with personnel at another Travis branch but they could not resolve the problem. Thank You Ms Sydney for the superiod work you're doing at Travis CU! read more

Maturo was excellent. Professional, precise and friendly. I will refer all my friends and family to see him. A++++ White glove, world class, customer service. read more

Travis Credit Union - Maturo was precise & professional. He made me feel like family. He went above and beyond. White glove, world class customer service. A+ - Banks & Credit Unions Near Me - Vallejo, California

Horrible service! Apparently there was fraudulent activity on my account and there was a hold put on my card, but they forgot to inform me. I only found out when an automatic payment attached to the card was declined. I was told to go to the local branch to get another card, only to find out that card didn't work either. I was told "it was done incorrectly". Guess who is stuck with the late fee? Travis could only offer an "I'm sorry" for all my inconvenience. read more

Better late than never, but I found his business card in my wallet and wanted to say huge props to Maturo who was absolutely outstanding when I came in to see him. I live in San Diego and previously came in mid-July to discuss a Travis check I received from a new client. At first, I was convinced I was being scammed and was feeling pretty stressed about the situation. Maturo went above and beyond. He not only took the time to carefully walk me through every detail of the issue, but he also explained the process in a way that put me completely at ease. He spoke to the client/member that I got the check from and he ended up coming in thanks to the call. I received my proper payment thanks to the call Maturo made and it was his professionalism, patience, and genuine care that helped turn what could have been a really frustrating experience into a smooth and reassuring one. I've visited the Benicia and Concord branches just once before as well for similar business inquiries before, but the level of service and confidence in work that I read and received from Maturo was on a whole different level. He didn't just help me resolve my issue with getting my funds, but he made me feel valued and taken care of every step of the way. If I ever decide to live back in the Bay Area, the professionalism and care like Maturo's would be reason #1 why I would bank with Travis. read more

Juan was very very patient and gentle with me. He explained everything correct way so senior citizen what needed to be done. I appreciate his kindness. He needs a read more

still a one star for me! ALWAYS a wait no matter what time of day you come! the wait is literally backed up to the entrance of the storefront! this is my main bank, but geez the benicia one still takes the cake! cleaner, nicer, and much more quicker! it shouldnt have to take this long to deposit money, at the teller or sitting down with a banker! i honestly dont know why im writing this review if its never improved as many times as ive written one star reviews read more

I definitely give Travis Credit Union 5 stars on this review! I was getting a personal loan there this week. From start to finish Annie, the branch manager made this possible. She made the entire transition so pleasant. Yesterday she pushed the paperwork through and today I had my funds in my account. I've always had the best customer service with this bank as everyone has always been so helpful. Thanks again Annie for making this happen! You're amazing and truly give over 100% of customer service to your customers! Thanks, Cecilia P. read more

Did not follow through on transfer and did not feel safe inside the bank. Gave the branch more than one chance due to not following through on one service, was let down. read more

I had an amazing experience at Travis Credit union, with a huge shout out to Maturo Sagote!! I previously had bad experiences trying to open an account at other institutions but that was not the case with Maturo. Not only did I make my appointment on the wrong day but also the wrong time however Maturo still helped me and made the entire visit quick, efficient and calm!! I highly recommend this place and grateful to have met Maturo. read more

DO NOT DO BUSINESS HERE. BE AWARE They will discriminate against you during the lending process for your race/religion and other identifying factors that violate the Equal Opportunity Credit Act. They literally had me sign a contract, open a card issued the line of credit issued and even had the card showing up in my account. Then the loan person that had an issue with me personally decided to suspend my card and funding which is now negatively affecting my credit situation because of it. They treated me like a criminal after an approval...I have a 706 score and it was an instant approval with no income docs required...Then everything changed when 1 person got involved well after I was approved...PLEASE SAVE YOURSELF THE TROUBLE!! AND Nobody in their member service departments listen. read more

The new employees at this branch are dumb as hell. Had my mother bring in a check to deposit into my account. She gave them my social security number and my DNA number that they use since they FISERV DNA which gives a member number and a person number for their system. They rejected her. Please train your new staff since you guys have to keep hiring new people. TCU is a joke now. You're better off doing your banking with Golden1 or PATELCO. read more

Easy to keep track for future situations and gaming events. This is the best place to keep track of financial transactions.

I recently became a member of Travis Credit Union which was an extreme disappointment. When you call "customer service" the average wait time is 20-28 minutes. It is impossible to contact a local branch and were it not for the exceptional service of one of their account managers, I WOULD CLOSE MY ACCOUNT IMMEDIATELY. I don't have a clue how a credit union with so many members and branchces can subject their members to such horrendous service. Avoid this credit union if at all possible. read more

Everyone is friendly, you feel safe with all the security guys around and very helpful.

I'm a long time TCU member. I've been to all the other TCU branches near by. This is by far the worst branch. Lines are always long, and the wait is ridiculous. I once left the line right in front of Royal Jelly and drive to the TCU branch in Benicia off of Southampton, finish my transaction and drive back to see the person that was in front of me still waiting. I'm not even exaggerating. I've tried to give this branch the benefit of the doubt and I would give it another chance, but I'm always leaving disappointed, dissatisfied and irritated. This branch needs to move to American Canyon and have a management overhaul. I couldn't do a half a star, so don't let this 1 star fool ya. Come on Travis check on this branch and straighten it out! read more

Seems like the bank always hire people who don't want to work. Teller Luis, seems like he has no motivation to be here. Horrible service.

All Travis branch are courteous especially Vallejo. Happy with Travis and CD rates. Annie and Ronaa were very helpful . read more

Terrible policies. Terrible mortgage rates. Terrible overdraft fees. Terrible wire transfer fees. And they recently held a personal check of mine to myself for 14 days before it cleared! There is nothing good here for the customer! read more

If you have the option to go anywhere else for a bank, do that. This is the most inconvenient credit Union. I'm only with them because they're local. Other than that, I would leave. Go to Wells Fargo, PNC, B OF A sign up with Chime. Anywhere else other than here. Anyone giving them 5 stars was paid to do do so. They don't have good customer service. Their branches are always full and they are always crowded. Branch managers are RUDE to their customers. This is common practice throughout each of the different sites. I don't know what they teach at their training courses but I've seen more than a few costumers leave frustrated after leaving from talking to the manger of the bank. I don't know why that it, but it's very sad. I don't like it. For the most part the tellers never stay the same for very long. They probably can't stand the managers or have figured out this is a HORRIBLE BANK WITH HORRIBLE POLICIES! Don't go here. Put your money in a mattress. I know I told you already. And don't ask me to talk to you about this @travisfcu. You know you're horrible. Just do better and answer your phones and be decent people. read more

I was in Vallejo for errands when I drove past this branch. Oh, I thought, I need to pay my credit card, and as it was almost 5pm (they're open to 5:30pm), I parked and went inside. There was only a short line, and I was able to make my payment promptly. Not only that, I got a check register as I needed another one. All in all, a great experience. read more

Maybe needs a management change extremely slow every time you go to a teller their excuse for slow service is that the person just started maybe change the hiring person at this point read more

Service is rude. I was treated like a pariah, especially by Jenna. Apparently, there are those who have had good experiences at the Tuolumne branch, put I don't do business there anymore. Not all the workers are rude, just enough to make me leave. read more

I went in to open a new account and the person I was dealing with was very helpful and nice to me from start to finish

Every experience I have had at any branch has always been positive and helpful. When I was experiencing log on difficulties, the rep on the phone fixed it right away. It actually happened twice (software glitch, I think). Nevertheless, each encounter was fixed quickly. read more

I don't know why I opened an account here thinking a credit Union would be better than the bug banks. Yeah the people in the branch were nice. Opened an account faster than anywhere else but if your into e banking and on the go, Travis blows! It's been less than a week and every phone call was a 30+ minute wait. The bank has ZERO consistency when it comes to check deposits. No matter how long you been a member or the frequency and amount of deposit. The hold time is always different and I've been told something different 3 times now. read more

Good customer service and good management! Originally, I was going to give this place 3 stars because one of their tellers working at the moment missed up on my mailing address causing my mail to go somewhere else hoping the person working at that moment, "Katrina," would have successfully submitted my information correctly but wasn't until about a week later when I realized there was a problem/s. I spoke to one of their representatives over the phone a week before I decided to handle my business in person because they were asking for my Debit card pin over the phone while nobody is supposed to do that. I spoke to Gary, the general manager Friday about this issue and needed to be addressed immediately due to its foreshadowing consequences. He brought the attention to those representatives and also reassured my trust in this financial institution. That same day there was a nice woman who helped me open my online app so it be more convenient to access my account, unfortunately I didn't look at her name tag. She was an African American woman, possibly in her late 20's or early 30's. Of course the manager working informed me that the teller who goofed on my mailing address had only been working for 3 months. I told him he needs to talk to her because my personal information could fall in the wrong hands and said he would; it's weird because I gave her the correct information but I'm confident the general manager took care of business. Be careful who you talk over the phone, it's always better in person. Couldn't believe there was another man with my name who they thought was my account but was using a different social. Make sure you get everyone's information down correctly and be precise on who that person is. I'm thankful they have top of the line cameras and security. Thank you Travis credit union for a good experience. read more

Travis Credit Union - Travis credit union #VallejoStation - Banks & Credit Unions Near Me - Vallejo, California

I come here because it's the only one in Vallejo, the tellers are always nice but I don't understand 2 tellers with a line of 15 ppl?! I don't understand why the ones on the floor at the desk can't get up and help the line move?! The manager that's there I have never once seen him leave his office. I go here 2 times a week, very frustrating. read more

I have been with Travis for YEARS and they have been nothing but great the entire time. Today was no exception. Rita at this branch helped me and she basically saved my life. :) She was helpful, she was extremely fast, and suuuuper friendly. People like her are the sole reason for my loyalty to this business. THANKS RITA WITH THE COOL LAST NAME ! read more

Well, first time reviewing a bank. I came over from Wells Fargo after Wells Fargo decided they didn't have enough of my money or anyone else s after they started charging a $15 dollar a month fee to use their banking. So I joined Travis Federal Credit Union. I have never been to a bank I like as much as this one, everyone here is friendly and helpful. I don't have any complaints what so ever. Travis Federal Credit Union is a local area bank but you can still use other Federal Union banks atm's around the country and not pay a fee or wait to deposit money or checks. If anyone is coming from a big bank to here they will be so much happier. read more

Manager and staff are always wonderful. And nice. Lost my phone at this location And with their help I was able to get my phone back

There has been plenty of new faces in this branch. Karina has always been very friendly and attentive to help me and my wife, but she is no longer at the desks. I live in American Canyon and work in Livermore and make stops in the new Veranda with not enough teller stations and the machine tellers, boo-hoo Benicia with terrible parking and the new rude manager (brunette not the blonde) behind the wall, and Vallejo with the friendly people and enough to accommodate staff. I just wonder where the old staff went. The Philippina and Latinas at the desk. Hopefully they are up to better things, but nonetheless I choose this branch over the others. Maybe I will make additional reviews for the other branches. Very happy with my membership here just as long as I do not need to go to Benicia, they will be arrogant and scold you if you come close to closing not classy and closes everything before closing. Come to Vallejo read more

This is my Credit Union for many many many eons since I was a kid cashing my first paycheck in their old Fairfield branch. The Vallejo branch is nice. The employees here are genuinely friendly and helpful. I come here often to do my transactions. A shout out to "Anita" who helped me today. She was really really nice and deserves a promotion. read more

Travis Credit Union (particularly the Vallejo branch) is by far the worst credit union I have been a member with. They have repeatedly made errors on their end and when confronted with said mistakes they not only make them difficult to reverse but the way they treat you adds insult to injury. Their lack of customer service , predatory business practices and lack of basic respect for their customers amazes me more every time I come in. I'm an elementary teacher and stress civility and thoroughness to all my students. My 3rd graders treat me with more respect than I have witnessed them. I would not recommend becoming a member of Travis Credit Union to anyone if you are looking for a civil banking experience. read more

Great customer service and they even will loan me money!!

The service I received here for an auto loan was amazing! Brittany Reeder, MY service representative was charming, funny and totally professional. The whole process took less than 30 minutes and I had my check for a new car. Thank you Brittany and thank you TCU..I am recommending to all my friends that they do business here. read more

I wanna give a special thanks to Rinn for helping me. I don't have an account at Travis but she has given me all the advice I need in buying a car. I will soon be a Travis customer. read more

Man, this place is awesome! I went today to open an account and received the BEST service from Carina. She explained everything while helping me open my account. She even went above & beyond by letting me know that even though I didn't have a super high credit score (because I've always paid for everything in cash, except my car lease) it was still high enough to qualify for a Visa classic card. She also gave me all the info I need for transferring my business accounts over from another bank. I'm so impressed with the service I got that I'm going to have my mother & sister switch over from Chase as well. Also, contrary to some of the reviews I see on here, I never saw a super long line here. And I had to come back later in the day with some docs for credit card app, and again never saw a long line, only other happy members! read more

I have been using Travis Credit Union for about five to six years now and I have always had a positive experience. Recently I just paid off my truck and tried to get my gap insurance money back but they said they don't refund the gap (must be within a 90 day period of buying the vehicle). They are stealing money from me when I did not use the product I am very disappointed with this company and I will never use them again ever. read more

Rinn is incredibly helpful, she acknowledged me and helped me with a just printing new cards. I appreciate her customer service and would recommend her. She definitely made sure we were taken care of and out the door. The teller must've been fairly new, she told us we were signed in and yet we didn't receive help until she noticed. Again, she is such a life saver. She is amazing at her job and incredibly friendly making sure that ALL MY bank needs were met and went above and beyond. Thank you for hiring someone so grand as her. read more

I really love this branch. Everyone is always so welcoming and helpful. I've been banking with Travis for 5+ years and this branch is my home branch and most of the tellers and bankers know me and my family by name. Nice to go somewhere and not have everyone shoving product down your throat. I switched over from Wells Fargo when they were all about selling and I haven't looked back since. read more