Good and convenient office with lots of parking. I like that it's right next to pete's coffee. The…read morestaff are friendly.

First review of the "new new" Hercules location! It's in the same plaza with the new Safeway that…read morerecently opened in the past few years and a super convenient location for me as a newbie to the neighborhood. Clean and modern interior with helpful staff. There are 2 indoor ATMs, a helpful greeter (shoutout to Maricris, who was lovely), a few tellers, and bankers with private offices who can help set you up with trusts, accounts, etc. Each time I've gone, I've been able to get the service I need without too much wait time. The service we got from Samuel Duran to set up our accounts and notarize some documents was great. He went above and beyond his role by educating us on the pros and cons of certain financial situations and notarizing our legal docs. Tip- if you have an account with Chase, you can get a few docs notarized for free. Normally you have to pay $15 per signature.

Probably the worst tellers, low lifers, can't get a hold of their lives, maybe will die working as…read morea teller at a big bank, like slaves attitude. The attitude of a person shows their entire life trajectory. Maybe they get paid minimum pay that's why they do minimum for the customers. They have 1.2 stars for a reason. I have never had worst tellers in my entire life. Bank of America should think about their reputation, and maybe pay more to get people that actually serve their customers well. Very disappointed. There was market manager lettie, she laughed when I complained to her about their branch tellers. Low lifers. Maybe they have something against Indian people. Or do they treat the same everyone?? I'll call their district manager to file an official complaint.

One teller on a Saturday morning = long lines and extra long wait time! Do not come to this bank…read moreunless you're a standing at the front door when they first open.

As I've always experienced, poor customer service and it reflects the Managers rudeness of no…read morecustomer care!

Wells Fargo Bank was recently re-model. Three tellers and two ATM machine. I just wish they had the…read moreATM machine that allowed you to pick which bills you want. The service at Wells Fargo is fantastic! They surely help you out with your needs. I had open an account from this location and I had to closed a few accounts at this location. Parking near the bank is hectic. Thankfully I can walk from a further distance if I had to park near McDonald's. Keep up the good job Wells Fargo Bank

Recently opened an account with US bank not realizing their locations that are close to me, are In…read moregrocery stores. Stopped in to this one to make a deposit ( takes a month for mobile deposit to kick in) and was pleasantly surprised how easy and fast it went ! No one inline and was helped immediately and was on my way. Bonus points for the beautiful Latina wearing a Whitney tshirt and old school vans! Think I will be making more in person deposits here !

I deposited $1700 in cash, which did not reflect in my account due to a machine malfunction. This…read moreissue required significant time to resolve, involving multiple days, several calls to customer service, and a visit to the Concord branch. The matter was ultimately resolved with the assistance of the Concord branch manager. Thank you.

Ms. Gurule is the best. I was in a horrible fraud situation and in minutes to turn it all around. I…read morelove Mechanics bank and so grateful for Ms. Gurule!!!!

No work ethics nor customer service is needed to become a bank teller. I was in line with my…read moredaughter to deposit some coin rolls. The teller was slouching on his chair looks at me, stands up like he's force to do so, nods his head and signals me to come here with his index finger. All of that just to hear about the coin rolls are short and wrapped incorrectly with the wrong wrapper. At least put effort in providing customers with other alternatives, What a joke. Whoever is in charge, educate Christopher about customer service and let your employees eat sour candies while at work. The facial expressions don't help in this case.

Great branch! Close to home, open Saturday. Needed to get…read moreJapanese Yen currency, they ordered it and I had it in ONE DAY!! Wow- great service! (For security I had to go to the branch to pick it up, and count it.) The process was easy too. I got a great rate, better than Credit/debit card rates I had looked up. And I left the branch WITH a smile and the address of a wonderful Ramen noodle place in Tokyo! Thanks WF.

I came in for an appointment with Fermin and he did a wonderful job. This is the third appointment…read moreI have had with him and he always does a great job, very thorough and pays attention to details. I have had appointments with other bankers and now will only set my appointments with Fermin. He is definitely an asset to this branch.

I came to withdraw $100 from the ATM. Most Atm gave an option to choose the bills. This ATM gave…read moreout old $20 dollar bills, so I brought the bills inside with the receipt and asked the teller to exchange for $100 bill as it is a money gift. I showed them the receipt that I just paid $3 fee to withdraw the money from your bank ATM. They said they can not do that because I do not have account with the bank. I would not do any busisness with this bank. This bank service is suck.

I am a high-end/high balance customer at Mechanics Bank (formerly known as Home Street Bank,…read moreTacoma, WA). This used to be a small-town bank with great service until it was gobbled up by this California conglomerate. Now the service is pitiful and employees are the rudest you will ever encounter. Can't get a return call despite their California headquarters saying that I will. DO NOT use this disgusting and incompetent so-called baking service under any circumstances.

Convenient location right off the freeway!…read more Parking is kinda limited and branch is smaller ! Hours have been reduced as well .

The branch manager Kwon helped me a lot on opening a new credit card since I am new to credit. He…read morewas amazing and he got me approved! The staff was wonderful as well. Can't say thank you enough

Horrible inexperienced customer service!…read more Went in to simply send a wire transfer, and was turned away because "we only have one personal banker and they have an appointment in 15 min". Knowing from a previous wire that it only takes 5-10 minutes tops, I was extremely disappointed and upset considering the urgency. I asked to speak to their branch manager and got the run around.. I was almost ready to close my checking/savings on the spot! Never going there again...

this Wells Fargo branch is the best one I have been to so far. the staff is very friendly and…read morewilling to go the extra mile to help customers. I went to this bank a lot because I would have to deposit my pay roll check (before I signed up for a direct deposit), and the staff always made my money available to me the same day rather than having to wait a full business day for it to process. I have spoken to many of the workers at this branch, and have never been disappointed with the customer service. it's a smaller branch, not actually a full building set up. it's noticeable how close all of the workers are with one another, which is just another welcoming perk to this branch. although I do not go to this branch nearly as often, I will always come here if I need assistance!

Panic Button pushed!!! As I awoke and got ready to start my day, I suddenly realized my debit card…read morewas MIA! We have all been here I'm sure, it's stressful to say the least. I headed to grab a temporary card, after of course canceling my current card that apparently sprouted legs and ran off. I ended up at the hilltop branch, and was welcomed warmly and served promptly. The gentleman that handled my temporary card (Tim) was excellent, made the experience quick and extremely painless. Upon reading the reviews I was extra nervous to come to this location, but all in all I was happy with my entire experience. Thank you so much for deactivating my panic button today!

I wish i had 0 starts to rate them. The one employee was already roaming free and didn't assist me…read morebut she got in every person who was there after me. I guess they need to learn how to provide better customer service.