Horrible inexperienced customer service!…read more Went in to simply send a wire transfer, and was turned away because "we only have one personal banker and they have an appointment in 15 min". Knowing from a previous wire that it only takes 5-10 minutes tops, I was extremely disappointed and upset considering the urgency. I asked to speak to their branch manager and got the run around.. I was almost ready to close my checking/savings on the spot! Never going there again...

this Wells Fargo branch is the best one I have been to so far. the staff is very friendly and…read morewilling to go the extra mile to help customers. I went to this bank a lot because I would have to deposit my pay roll check (before I signed up for a direct deposit), and the staff always made my money available to me the same day rather than having to wait a full business day for it to process. I have spoken to many of the workers at this branch, and have never been disappointed with the customer service. it's a smaller branch, not actually a full building set up. it's noticeable how close all of the workers are with one another, which is just another welcoming perk to this branch. although I do not go to this branch nearly as often, I will always come here if I need assistance!

Horrible. Why is your door closed during business hours? Went to use the ATM and the door was…read moreclosed. When the employee Betty came to open the door, in a rude manner she asked me what I wanted! Who does that?!? I'm going to the bank for a reason and your atm is inside the bank, so obviously I need to come in. They looked at me like I was there for no good reason. Get your stuff together!

I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

I wish i had 0 starts to rate them. The one employee was already roaming free and didn't assist me…read morebut she got in every person who was there after me. I guess they need to learn how to provide better customer service.

Bank is good. People are helpful. I go in from time to time but I prefer to use the outside…read moremachines. Parking is pretty good.

High-handed and dismissive with their customers. Chase has a complaint process that is intended…read moreonly for obstruction and delay, not to resolve or address complaints.

Sonia & Alina are the golden standard of customer service. Fast initiative to check in with what I…read moreneeded as a fresh customer and made sure I felt comfortable. They assisted amazingly with making sure I got to talk to someone with bank processes and even got me with a sit down member 15 minutes in while the next available appointment was in 3 hours! All questions were explained and very patient people. Couldn't have asked for anything more and super grateful for the quality.

This is a fine bank. My dad banked here, I had my mom's estate account here, and my husband banks…read morehere as well. My main issue is that they are no longer open on weekends. They never announced it. I found out that it's been over a year. On the last Saturday that we showed up, three other cars arrived expecting to do business. No good Mechanics. It also doesn't help that you aren't open late nor do you open early. We're working people with a tax refund check and you need two signatures. It's not fair that you treat us like this. This is so off putting. And please tell your customers about not having Saturday hours. That many people should not have shown up to do business and find you closed. And also, correct this online, because everything I read said that you were open. If you don't have Saturday hours, people need to know!

After a "clerical error" cause $1,100 of someone else's money to be deposited in my account a week…read moreago, they finally corrected the error on Friday. In fact, they corrected in twice, leaving me $1,100 short. I made it clear that it was crucial that the error be corrected before the weekend. Multiple calls to their help line were useless so I visited my branch. The teller promised I would be covered, but it did not happen. All this after an error they made 14 years ago that crashed my credit rating just long enough for all my credit card accounts to be closed (it was during the recession). That mistake changed my life for years. I returned in 2019 and now know what a bad decision it was. They still, after all these years, do not have a handle on their accounting systems. Time to leave this bank behind again (for good this time).

I have been here many times and had mixed experiences more positive than negative. But I came in…read moreafter my mom passed and they had a traveling banker named Sara Barrow who was amazing. At one of the worst times in my life she was very helpful and made the experience not as bad as I feared it would be. She went above and beyond to help me resolve all the banking issues related to my mom. I came back a week later and she helped me again and once again provided excellent service. She is definitely an asset to Wells Fargo Bank and wish she was a permanent employee at this branch

Nineteen people in line inside the branch and only two tellers working at a glacial pace…read more They have the nerve to post a sign proclaiming Wells Fargo as being #1 in customer service three years in a row. If the manager of this branch is aware of these ratings and is doing nothing to improve customer service, that's all you need to know.

Great branch! Close to home, open Saturday. Needed to get…read moreJapanese Yen currency, they ordered it and I had it in ONE DAY!! Wow- great service! (For security I had to go to the branch to pick it up, and count it.) The process was easy too. I got a great rate, better than Credit/debit card rates I had looked up. And I left the branch WITH a smile and the address of a wonderful Ramen noodle place in Tokyo! Thanks WF.

I came in for an appointment with Fermin and he did a wonderful job. This is the third appointment…read moreI have had with him and he always does a great job, very thorough and pays attention to details. I have had appointments with other bankers and now will only set my appointments with Fermin. He is definitely an asset to this branch.

For some reason BofA hasn't been up to par.. Maybe it's just this BofA but normally it doesn't take…read moreso long to see a pb it a teller.. The people in front of me have been waiting over an hour to see a on.. Wtf... And there's two people at their desks but one person working.. Then I guess the mgr is saying she'll be back in a couple minutes. To help but nothing. Twice she said this.. If they need more people why don't they hire someone? Or have the other pb that isn't doing anything clock out to stop filling up space.. across the street is chase bank and my gf and me will go to talk to a pb at the same time but by the time she comes into BofA I'm still waiting to see the one... I'm seriously debating if I wanna switch to chase which is sad because I've been with BofA since 2004... So basically.. Fails.. 1. Not enough staff 2. Wait is crazy long all the time for pb and tellers Pros.. 3. But they are nice.. I guess to make up for the one hour wait... Two stars cuz I'm big on customer service and etiquette ... And they cover that portion pretty good..

This branch has horrible customer service and the managers are not properly trained. I had a…read morehorrible experience with K. Meza a manager with limited amount of knowledge. I wonder how she became a manager without good customer service skills or knowing how to problem solve. Please save yourselves frustration and visit another branch.

After banking with Wells Fargo for 7+ years, I decided to switch banks. My boyfriend suggest I open…read morean account with Chase but I was skeptical. Switching my ACH payments, direct deposit, customer relations etc. But I thought about all the screw ups WF put me through and decided to bite the bullet. Asked friends if they banked with them and what they thought and they all had good things to say! So I decided to come in at 1:30 on a Saturday to open an account. I brought in 2 forms of ID (figuring I'd need 2, and I did) There was a bit of a wait which I didn't mind. That's banking!!! After all I would want my banker to take their time with my transaction. Any who.. I waited in the lobby and was approached by Ricky (I think that's his name?) and he informed me with when I'd be next and what kind of account he'd recommend and coupons I could find online, which I really appreciate. Marisol called me over to her desk and proceeded to open my account. She was very friendly and professional. She made banking a pleasant experience, especially for it having been my first time there, it definitely left a good impression. She asked if I need counter checks, temp checks, a temp card and so on. She even helped me with online banking. After my account was open she walked me over to the indoor ATM to deposit my money. Being someone who works in banking, I would say my experience was over all a good one. From customer service, to knowing all the fees. Reading previous reviews was kind of funny because literally everything (aside from poor customer service, which I haven't experienced yet) is funny because everything people complain about is literally bank policy lol. But I definitely look forward to banking with Chase!

the banks service so bad..like super bad service having customer waiting outside because is no…read moreexactly 9:00 am tha is terribly worst service ever

I went into this establishment over the weekday and I experienced a horrible situation where I saw…read moreone of the tellers, Middle Aged being extremely rude to a costumer. She was yelling to the point where people started noticing and felling uneasy. The customer was trying to be nice and patient but she did not seem to care. This is not the first time that I have seen this type of situation coming from this woman. There is some action that needs to be taken!! I tried to give this place a chance because there are other tells that are very helpful and nice but after I experienced this last situation I don't think I'm coming back

After trying contact Citi Bank and speaking with several people and given different phone numbers,…read moregetting transferred, misdirected, numbers with only recordings, I have absolutely NOTHING positive to say about this financial institution. Even after explaining my situation with the last person that I spoke with, he provided me with a number that he claimed was sure to help me, only to call the number with no avail but another recording. So extremely unprofessional.