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    Chase Bank

    2.1 (38 reviews)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

    Services - Chase Bank

    Personal banking

    Chase Bank Photos

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    5 months ago

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    4 months ago

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    2 years ago

    Chase Bank's on-line portal to help with mortgage questions is close to worthless. Very disappointing customer experience. ;o(

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    4 years ago

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    6 years ago

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    7 years ago

    Really bad service this place in particular only one cashier workers only walk around

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    4 years ago

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    10 years ago

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    14 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    10 years ago

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    8 years ago

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    8 years ago

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    8 years ago

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    12 years ago

    Drive thru ATMs don't work, outdoor ATM has an outdated and unresponsive touch screen. This causes frustrating delays and longer lines...

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    8 years ago

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    11 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    9 years ago

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    9 years ago

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    15 years ago

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    9 years ago

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    10 years ago

    Horrible lines not enough tellers for peak times...also the drive thru ATM'S are always out of order.

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    11 years ago

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    Ask the Community - Chase Bank

    Review Highlights - Chase Bank

    The team here is incredibly knowledgeable and welcoming.

    Mentioned in 2 reviews

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    First Bank - First Bank is a family-owned, independent bank with branches in California, Illinois and Missouri.

    First Bank

    (6 reviews)

    I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

    I am unsure as to why service isn't a goal for some organizations esp banking. I had a recent…read morenegative experience with the assistant manager at this location in which I had to demand service from higher management. I was then serviced by branch manager Ms. Carol (can't remember her last name), in which I was thoroughly explained how to rectify my situation. She was very thoughtful, patient and nurturing of my needs. I will be sure to request her services whenever I visit this location!

    Chase Bank - banks - Updated May 2026

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