After banking with Wells Fargo for 7+ years, I decided to switch banks. My boyfriend suggest I open an account with Chase but I was skeptical. Switching my ACH payments, direct deposit, customer relations etc. But I thought about all the screw ups WF put me through and decided to bite the bullet. Asked friends if they banked with them and what they thought and they all had good things to say! So I decided to come in at 1:30 on a Saturday to open an account. I brought in 2 forms of ID (figuring I'd need 2, and I did) There was a bit of a wait which I didn't mind. That's banking!!! After all I would want my banker to take their time with my transaction. Any who.. I waited in the lobby and was approached by Ricky (I think that's his name?) and he informed me with when I'd be next and what kind of account he'd recommend and coupons I could find online, which I really appreciate. Marisol called me over to her desk and proceeded to open my account. She was very friendly and professional. She made banking a pleasant experience, especially for it having been my first time there, it definitely left a good impression. She asked if I need counter checks, temp checks, a temp card and so on. She even helped me with online banking. After my account was open she walked me over to the indoor ATM to deposit my money. Being someone who works in banking, I would say my experience was over all a good one. From customer service, to knowing all the fees. Reading previous reviews was kind of funny because literally everything (aside from poor customer service, which I haven't experienced yet) is funny because everything people complain about is literally bank policy lol. But I definitely look forward to banking with Chase! read more

the banks service so bad..like super bad service having customer waiting outside because is no exactly 9:00 am tha is terribly worst service ever read more

Chase Bank - Terrible service is over 9:00am still don't open doors - Banks & Credit Unions Near Me - Richmond, California

Customer service , I came in and clerk told me before you approach my window please be professional , I didn't understand cause I am good person 63 yrs old have a good job , she also said you not allowed to talk loud , well I don't talk loud I felt very uncomfortable , and we'll never come in there again, this is 3rd I got disrespectful to You should be able to smile with clerk ask questions, I we'll let All my co workers know not come here cause staff are disrespectful Even security guard said they told him he couldn't talk , lower your voice don't talk to ppl , Thanks we'll never return I leave near , I we'll go where I feel comfortable read more

I gave three star because, the bank is very understaffed. Customer also bank tellers. as of that everybody is very nice and professional. one other thing you have So call security guard playing with there Cell not doing there job, I'm assuming they job is to keep their Eyes if something go's Wrong to keep every body safe. If I am wrong then I could do their job. Sorry but it true. read more

Customer service here is THE best!! The bank tellers are very attentive & welcoming. My transactions, questions or any issues are always handled with patience. Highly recommend!! read more

Chase Bank's on-line portal to help with mortgage questions is close to worthless. Very disappointing customer experience. ;o(

After contemplating for a good while, i finally decided to try banking with Chase. I was told by a friend that Chase bank was terrible because they dont care but i like to judge based off of my own experience. Im not good with banking online so i went in person to get more help opening an account and to explore available options, only to be told to go back online. Now i understand how my friend felt about Chase. Went to this bank today to open a new account and deposit a check.. Person helping me asked if i had an appointment, i said no and asked if they did walk ins. He said that they did take walk-ins but they were booked for the day (it was 1 hour before closing and the place was half empty) and that i wouldnt be able to deposit the check anyway because my account would be too new and that i can just open an account online. Ive been to other banks before and they usually ask alot of questions to try to be helpful and were welcoming. At Chase it felt like i was wasting their time and they were trying to get rid of me. Honestly, it felt like a "We have more than enough people at the moment, we dont need you" type of experience. I think ill just try another bank. read more

This branch is truly outstanding! The team here is incredibly knowledgeable and welcoming. We specifically chose this branch for a reason, and Sanju Bhattarai exemplified why. She went above and beyond, assisting us with opening two new accounts and guiding me through the credit card application process. Her patience and expertise were invaluable, especially since we're new to the country and navigating the U.S. banking system for the first time. Sanji, you were exceptional, and I just want to say a huge thank you--your help made all the difference! read more

This is the worst bank . The costumer service is trash . I called today to have better assistance with my credit and debit card and this person answered very rudely ,She just gave me a phone number to call which no one answered only the operator . I regret Open an account with this bank . I will be switching to Wells Fargo soon. 6/2/23 read more

The worst branch in California. The employees are among the worst people who provide very bad services. They do not have 1% of ethics and respect because of the employees in this bank. I am thinking of changing the bank and closing my account with them. read more

None of yall atm never works what's going on hate coming here to it's sad waiting this long just to deposit or withdraw money sad and sorry place read more

I set up an appointment for my husband to have some documents notarized. The person who was going to do the notarization was busy with another customer and did not even acknowledge his presence. Why has this branch office one one teller at our appointed time for notarization? This is not the way to run a business and I should know as a Chase small business account holder. read more

It seems OK with me so far the guy name Sean's at the private Clients always been follow up with me every six months to see you how's everything going /Any questions So I gave it Four star rating for now read more

I signed up to see a banker. She comes to check the list and tells me a teller can help you get cash. Someone stole my credit card and I needed to show 2 forms of ID. The banker on the fraud team told me to see a banker at the branch. She did not tell me to see a teller. San Mateo banker just gave me my cash. Richmond banker said I was misinformed. read more

Chase Bank - Banks & Credit Unions Near Me - Richmond, California

Omg! I hate having to go into a branch because that usually means I screwed something up. Well guess what? I screwed something up. Really bad. And I went in dreading all I was going to have to do to fix it and Helen came in with her magic wand and fixed that sh$t without breaking a sweat. And she assured me I wasn't the first to do what I did and I won't be the last. She then went in and fixed all my accounts so I wouldn't make the same mistake again. Lovely Patient Helpful Proactive Detailed Warm These are just a couple of the words I can think of to describe Helen and my experience today. Thank you so much for the fantastic service in a "crap I screwed up" moment for me. read more

Marysol has ZERO TO NO CUSTOMER SERVICE!talk about someone getting a little power and it gets to their head. This branch is horrible!!! read more

Really bad service this place in particular only one cashier workers only walk around

This bank is ALWAYS "temporarily closed".. and when it is it's closed for over a week every time. It's obvious that their employees are playing the fake Covid card... it's been 3 years of Covid... read more

Went there today at 11:00 pm. One teller working and a line of 8 people. 3 people hovering in the back ground but totally ignored the line. Finally one lady from behind the counter came to help. The young man( Orlando) after helping another customer just stood behind the counter for 5 minutes. He kept on talking to the young girl next to him and I could hear him say "Gosh" and putting his head down on the counter. The young girl came out and I asked her if the young man is going to help as we all were waiting for over 20 mins and she rudely said " He is finishing something", which was a complete lie as he was doing nothing behind the counter. I guess the manager was not there as I only saw 1 banker helping a customer, so everyone was slacking off. Learn from Wells Fargo, they immediately open another window if they even see 2 people waiting. Mr. Manager, you can check the recording starting at 10:45 pm if you don't believe me. Just saw their Yelp reviews, I guess lot of people are saying the same thing but the Manager or the Head office do not care! read more

Horrible customer service!!! Don't go here please go anywere if you want to be treated like an American! This is nuts the would NOT accept my CASH??? Wtf how is this possible I thought I lived in America but no, apparently they can't except a payment on my credit card due to the fact that my id is expired? That's insane now I will get a late fee because I have no time to go to dmv right now yet they won't accept my payment of CASH!!! Wtf this company is what's wrong with America they should all be ashamed the way the have to treat people, worst bank ever!!! Customer service is better at the dmv don't waist your time with chase. I wish they had negative stars on here cause I've never had a bank tell me they won't accept cash it's just ridiculous and Unamerican read more

This Chase branch is pretty prominently placed. The drive-thru layout can be a little confusing at times so be careful of people swinging through the parking lot. Speaking of which, the spots are narrow so if you have a nice ride, park farther out. The staff inside are pretty courteous and do the job. I just opened an account and don't regret it. read more

I can't remember the last time I felt this welcome at a bank. I went to the Richmond branch to help my father with his account. They all knew him there. I was assisted by both a teller (Samada (sp?) and a bank (Logan), both of whom were extraordinarily helpful, polite and professional. I was so impressed! Kudos to the management for encouraging strong customer service values. read more

I came there was so many people more than 20 people Only one person for help I speak with a manager named Gabriella she said it is what it is you would like it to can go somewhere else she had a bad attitude I don't know how they have her as a manager not at your place to be you need to stay away to save time read more

Worst bank i everr been to. I set up an appointment at 10:15. They told me it was at 9:30. They told me to come back at 3pm. Walked right across the street to bank of america. Opened an account on the spot. Black lady behind the counter was very rude. Made everyone wait super long aswell. Im glad i never opened an account at chase. This bank is super ghetto read more

I came on a friday after 4 and there was about 15 people waiting in line and there waa only 2 tellers! While there are five people in the back doing nothing. Never coming again. read more

Diana and her team are doing a great job! Thank you for going above and beyond helping me!!!! Great customer service by far. read more

Friendly tellers. Drive through ATM. Plenty of parking. Not too long of a wait for a personal teller either. Indoor ATMs if you want to feel safer than using the outdoor ones. read more

The people working here are great. But the chase bank needs to hire more bankers, or have more bankers available. The wait time is terrible. As well as Spanish speaking bankers. There were none available here for other clients. So they kept skipping them. read more

Drive thru ATMs don't work, outdoor ATM has an outdated and unresponsive touch screen. This causes frustrating delays and longer lines...

Like most businesses in Richmond, things go s l o w here. I expect as more white people move here, things will pick up (read: white people are treated to better service. Or, alternatively, we don't care about our customers of color). Also, the only Chase branch I've been to that doesn't have a separate line for business banking--so paying an extra $15 a month for a business account is worthless here. read more

Terrible customer service. I went in to see about opening a new checking account. Of course no receptionist or greeter and only 2 agents in customer service area. Went and signed in @ 2:40pm with 2 persons signed in ahead of me. 20 minutes pass and still same two persons ahead of me and the 2 agents are still taking care of the same customers as when I walked in. I finally walked out @3:00 in disgust. A large bank with several available service desks and only 2 are being utilized, this bank is not interested in developing new customers much less taking care of their existing ones. Banks are not what they used to be, but this one is by far the worst! read more

Very bad service n slow , not enough windows open. N caesar are very bad not friendly they don't know costumer service , they need more trainings read more

One of their drive thru ATM took my card and would not spit it out. I went inside to get help. The response was that I have to wait a while to get my card. There is nothing he can do because he can't go outside. And there was no apology for making me go thru this. Ended up spending 30 min for a simple withdraw. I was in a hurry and was not happy with their customer service! read more

I've been a customer of Chase and Washington Mutual for over 20 years. The tellers are fine I feel they are pushed by corporate and don't really have the time required for each transaction. There are not enough tellers and staff at the is location. I've experienced better in more affluent area. We have not complain to the staff but to corporate and take our monies elsewhere read more

This branch is a POS! Plain and simple. You would assume that Chase Corporate would read the reviews and do something about it. However, the bottom line to them is not happy customers. Their main objective is to fatten their pockets. Fine! I am ok with that..But C'mon....really??? Came in to do something really simple. Cash an $825.00 check. The systems were down at my bank, Wells Fargo. Which let me tell you--The Wells Fargo in El Cerrito is THE BEST BANK EVER. They truly know what customer service is, and respecting their customers. Anyways, back to cashing this check. This check was written from a local business, who is also my employer. They know the business owner, and they know me because I handle a lot of the banking for my boss. First thing out of the tellers mouth is, ARE YOU AWARE OF THE $6 dollar fee? No greeting, No how are you, nothing. Yes I am aware, no problem. She asks for my ID and 2nd form of ID. I hand her my driver license and credit card. She literally inspects my ID for 5-7 min. Looking at it, putting under the UV light, scanning it through her swiper on the computer system. She then takes my ID, CC and check and goes to a different window where Shirley, the HORRIBLE BRANCH manager is working. They continue to inspect my ID and CC like I am some sort of criminal. Mind you that I have been coming into this branch since 2010!!!! Shirley comes over, and starts looking at the account where the check is going to be cashed from. This is in total about 15 minutes standing there in the window from start to finish. She looks at me and says, we have new rules, I need to call back office for any check cashing's for Non-Chase Customers. I said, Shirley, You know me, and you know the business owner, Go ahead and call him. He will verify for you! She told me NO that she must call back office. She said it would be about a 25 minute wait. Another gentleman next to me interrupted and said, Sir, Don't listen to her I'm in here to cash a $600 check and I have been waiting over 45 minutes! WTFFFFFF is going on here? I understand trying to protect your bank, but Jesus Christ C'MON! its an Effing $825 check! 45 Minute wait? 6 Dollar Fee?? If you hold peoples business accounts, what do business's do??? They write checks to people! You have an obligation to cash the EFFING CHECKS!!! Where else should people go???? All in all this branch is a total POS branch, and the people working there are horrible too, just plain HORRIBLE! God forbid you get this older latin or creole lady. She is a total bitch! It is clear that Chase has made up its mind in the customer service field. As long as there pockets get bigger, that is all they care about! I hope chase as an organization starts to take a dive. A big FU to Jaime Dimon! read more

They got some hot indian chicks outta there any way some employee r not professionals they flirt with me while they suppose to b serving me lol I don't mind but one time. One black lady got hot and call one the chick a bitch lol read more

I only come here when I have to take the deposit in from my job and I get so frustrated because sometimes they ask for my id! It's a business account my name isn't even on there why do they need to see id?! So I was told anytime I take money(if my store needs change) out the bank they need to see id.... a week later I come back again and this time I wasn't getting change and THEY STILL ASKED FOR ID!!!! Where is the constancy?! So happy this isn't my bank. read more

Literally the worst bank branch I've ever been to. Reported them to corporate because I don't trust the manager to call me Monday to discuss their insane lack of customer service. read more

Horrible lines not enough tellers for peak times...also the drive thru ATM'S are always out of order.

I'm a business customer of Chase. Clearly they have drastically reduced the number of tellers to one in most branches; the busy branches have two. So sad that after stealing ALL that money in 2008 they're broke and can't afford customer service. Instead they're bringing in fancy new ATMs that don't work very well. This way they don't have to pay anyone to do their work because customers will do it for free to get out in under a half hour. The newest branch doesn't have tellers at all! When you walk in you have to figure out who the tellers may be as they're scurrying around the branch. Mostly it's just a bunch of machines and you're expected to figure it out and do their work for them. No doubt you pay a monthly service fee for doing their work. I make it a habit of letting them know how I feel about the lines every time I have to deal with long lines. That's now about 95% of the time. I'm told by Chase that this is the direction that all banks are heading. You'd better make your voice heard now! read more