Horrible inexperienced customer service!…read more Went in to simply send a wire transfer, and was turned away because "we only have one personal banker and they have an appointment in 15 min". Knowing from a previous wire that it only takes 5-10 minutes tops, I was extremely disappointed and upset considering the urgency. I asked to speak to their branch manager and got the run around.. I was almost ready to close my checking/savings on the spot! Never going there again...

this Wells Fargo branch is the best one I have been to so far. the staff is very friendly and…read morewilling to go the extra mile to help customers. I went to this bank a lot because I would have to deposit my pay roll check (before I signed up for a direct deposit), and the staff always made my money available to me the same day rather than having to wait a full business day for it to process. I have spoken to many of the workers at this branch, and have never been disappointed with the customer service. it's a smaller branch, not actually a full building set up. it's noticeable how close all of the workers are with one another, which is just another welcoming perk to this branch. although I do not go to this branch nearly as often, I will always come here if I need assistance!

Horrible. Why is your door closed during business hours? Went to use the ATM and the door was…read moreclosed. When the employee Betty came to open the door, in a rude manner she asked me what I wanted! Who does that?!? I'm going to the bank for a reason and your atm is inside the bank, so obviously I need to come in. They looked at me like I was there for no good reason. Get your stuff together!

I opened an account because this bank is closest to home…read more They charge for everything - accounts, services. When I tried to pay my first bill online, the system told me that because of "transaction limits" they would pay by check (to American Express). I tried to call customer service to find out what that means. They could not explain except to say that they're different for everyone (BTW, customer service is only open on weekdays during business hours). There have been other issues during the mere two weeks I had this account, so I closed it. The service level to cost ratio isn't good enough. Then, the branch manager in San Pablo would not waive the $25 fee they charge for closing accounts of less than 6 months duration. Also, they keep the door locked. You have to ring a buzzer to be allowed in. I'll stay with Redwood Credit Union. It's not very close to home but every service is perfect. No fee for accounts, every bill paid electronically, reimbursed fees for using other banks ATMs.

Panic Button pushed!!! As I awoke and got ready to start my day, I suddenly realized my debit card…read morewas MIA! We have all been here I'm sure, it's stressful to say the least. I headed to grab a temporary card, after of course canceling my current card that apparently sprouted legs and ran off. I ended up at the hilltop branch, and was welcomed warmly and served promptly. The gentleman that handled my temporary card (Tim) was excellent, made the experience quick and extremely painless. Upon reading the reviews I was extra nervous to come to this location, but all in all I was happy with my entire experience. Thank you so much for deactivating my panic button today!

I wish i had 0 starts to rate them. The one employee was already roaming free and didn't assist me…read morebut she got in every person who was there after me. I guess they need to learn how to provide better customer service.

Alejandro was very helpful in opening a joint account, at the only time my girlfriend and I were…read moreavailable. He was professional and prompt, helping meet all our needs. I know some people can have a bad experience at banks, but give this one a try. Pro tip: call early and make an appointment with a banker.

High-handed and dismissive with their customers. Chase has a complaint process that is intended…read moreonly for obstruction and delay, not to resolve or address complaints.

I have been here many times and had mixed experiences more positive than negative. But I came in…read moreafter my mom passed and they had a traveling banker named Sara Barrow who was amazing. At one of the worst times in my life she was very helpful and made the experience not as bad as I feared it would be. She went above and beyond to help me resolve all the banking issues related to my mom. I came back a week later and she helped me again and once again provided excellent service. She is definitely an asset to Wells Fargo Bank and wish she was a permanent employee at this branch

Nineteen people in line inside the branch and only two tellers working at a glacial pace…read more They have the nerve to post a sign proclaiming Wells Fargo as being #1 in customer service three years in a row. If the manager of this branch is aware of these ratings and is doing nothing to improve customer service, that's all you need to know.

I came in for an appointment with Fermin and he did a wonderful job. This is the third appointment…read moreI have had with him and he always does a great job, very thorough and pays attention to details. I have had appointments with other bankers and now will only set my appointments with Fermin. He is definitely an asset to this branch.

Great branch! Close to home, open Saturday. Needed to get…read moreJapanese Yen currency, they ordered it and I had it in ONE DAY!! Wow- great service! (For security I had to go to the branch to pick it up, and count it.) The process was easy too. I got a great rate, better than Credit/debit card rates I had looked up. And I left the branch WITH a smile and the address of a wonderful Ramen noodle place in Tokyo! Thanks WF.

For some reason BofA hasn't been up to par.. Maybe it's just this BofA but normally it doesn't take…read moreso long to see a pb it a teller.. The people in front of me have been waiting over an hour to see a on.. Wtf... And there's two people at their desks but one person working.. Then I guess the mgr is saying she'll be back in a couple minutes. To help but nothing. Twice she said this.. If they need more people why don't they hire someone? Or have the other pb that isn't doing anything clock out to stop filling up space.. across the street is chase bank and my gf and me will go to talk to a pb at the same time but by the time she comes into BofA I'm still waiting to see the one... I'm seriously debating if I wanna switch to chase which is sad because I've been with BofA since 2004... So basically.. Fails.. 1. Not enough staff 2. Wait is crazy long all the time for pb and tellers Pros.. 3. But they are nice.. I guess to make up for the one hour wait... Two stars cuz I'm big on customer service and etiquette ... And they cover that portion pretty good..

This branch has horrible customer service and the managers are not properly trained. I had a…read morehorrible experience with K. Meza a manager with limited amount of knowledge. I wonder how she became a manager without good customer service skills or knowing how to problem solve. Please save yourselves frustration and visit another branch.

After banking with Wells Fargo for 7+ years, I decided to switch banks. My boyfriend suggest I open…read morean account with Chase but I was skeptical. Switching my ACH payments, direct deposit, customer relations etc. But I thought about all the screw ups WF put me through and decided to bite the bullet. Asked friends if they banked with them and what they thought and they all had good things to say! So I decided to come in at 1:30 on a Saturday to open an account. I brought in 2 forms of ID (figuring I'd need 2, and I did) There was a bit of a wait which I didn't mind. That's banking!!! After all I would want my banker to take their time with my transaction. Any who.. I waited in the lobby and was approached by Ricky (I think that's his name?) and he informed me with when I'd be next and what kind of account he'd recommend and coupons I could find online, which I really appreciate. Marisol called me over to her desk and proceeded to open my account. She was very friendly and professional. She made banking a pleasant experience, especially for it having been my first time there, it definitely left a good impression. She asked if I need counter checks, temp checks, a temp card and so on. She even helped me with online banking. After my account was open she walked me over to the indoor ATM to deposit my money. Being someone who works in banking, I would say my experience was over all a good one. From customer service, to knowing all the fees. Reading previous reviews was kind of funny because literally everything (aside from poor customer service, which I haven't experienced yet) is funny because everything people complain about is literally bank policy lol. But I definitely look forward to banking with Chase!

the banks service so bad..like super bad service having customer waiting outside because is no…read moreexactly 9:00 am tha is terribly worst service ever

this Citibank occupies a corner, very visible on a drive by. parking is available in the back of…read morethe building. tried to check in here. (it's a block from Rincon..) many times. Yelp app says there's no Citibank in this area. didn't matter, just parked, went in, made my cc payment.

I went into this establishment over the weekday and I experienced a horrible situation where I saw…read moreone of the tellers, Middle Aged being extremely rude to a costumer. She was yelling to the point where people started noticing and felling uneasy. The customer was trying to be nice and patient but she did not seem to care. This is not the first time that I have seen this type of situation coming from this woman. There is some action that needs to be taken!! I tried to give this place a chance because there are other tells that are very helpful and nice but after I experienced this last situation I don't think I'm coming back