Convenient location right off the freeway! Parking is kinda limited and branch is smaller ! Hours have been reduced as well . read more

The branch manager Kwon helped me a lot on opening a new credit card since I am new to credit. He was amazing and he got me approved! The staff was wonderful as well. Can't say thank you enough read more

I wanted to close an account that I had with my brother. The teller said she could do it for me but immediately changed her mind, saying I had to talk to a manager, so to take a seat in the lobby. Sitting, I texted back and forth to a couple friends, checked and answered emails, then ran out of things to do and just sat. One of the bankers came over and asked me what I was doing sitting there. I said I wanted to close an account. He said a teller can do that over there. I said I was over there and she told me to come over here. He went over there and didn't come back. At a certain point I checked the time and discovering I had been waiting a half hour, I went up to the tellers' window to ask if they had forgotten me. The teller who told me to wait said someone would be with me shortly. Shortly? I said, It's too late for that. So I went back to sitting and waiting. After awhile, the banker who had accosted me earlier was standing near the couch back, so I got his attention and asked what the problem was. He said they wanted to have a manager talk to me to make sure I wanted to close the account. The teller could have done it, but for this. I was furious. I said, If I say to a teller that I want to close an account, it doesn't mean I want to sit around waiting for a manager to talk to me about it; I WANT TO CLOSE THIS ACCOUNT. AND IF I DIDN'T WANT TO BEFORE, I WOULD NOW, SINCE YOU HAVE INCONSIDERATELY KEPT ME WAITING MORE THAN A HALF HOUR FOR NO REASON EXCEPT THAT YOU DON'T BELIEVE I KNOW WHAT I WANT. THERE IS NOTHING HE COULD POSSIBLY SAY TO ME NOW THAT WOULD MAKE ME WANT TO HAVE AN ACCOUNT HERE. THIS ACCOUNT SHOULD HAVE BEEN CLOSED YEARS AGO BUT MY BROTHER NEGLECTED TO DO IT AND NOW MY BROTHER HAS DIED. CLOSE THIS ACCOUNT!! There was more to the story, of course, because he did finally close the account for me (after asking the manager if it was ok, so I had to wait some more while he checked) but I still feel furious every time I think of it. There's nothing I could have done: I couldn't close it myself; I couldn't leave because then it wouldn't get closed; I couldn't force them to do it if the manager had said he had to talk to me first; I couldn't even get the manager to come talk to me if he was going to sit at his desk in his cubicle talking to someone else for an hour (he never made an appearance, but was still occupied in his cubicle, from before I arrived and after I left). I don't know whether this is a universal policy of theirs, or whether they think I don't know what I want because I'm a woman or a senior or an Asian or I wasn't dressed like a banker, but I still feel this was offensive, outrageous and inexcusable. I wish I could give them negative stars. They don't deserve any stars, but I had to give them one or it wouldn't post this review. read more

If I could give this company a zero, I would. I'm not sure what planet they're living on, but any company that does not qualify the loss of a spouse and loss of a job as a "hardship" is truly just in it for the money. My husband recently passed away... following that was the lockdown from Covid-19 and I was laid-off from my job. I contacted all my credit card companies to look into financial assistance during this difficult time. CHASE CARD SERVICES was the ONLY company I contacted that did not see my husbands passing or my lay-off as a hardship!! They have foreclosed on many of my friends homes, not doing a single thing to help them during these times of hardship... so unless your job guarantees you employment, even during pandemics, and your spouse is immortal... I would highly recommend NOT opening an account with Chase! read more

This bank sucks! They never have a business banker nor do they answer the phone! Really! I've been here a few times to open an account only to be turned away! I'm going to Wells Fargo in the shopping center. read more

This Chase Bank location opened today, September 6, 2011. Chase gave me a lower interest rate for my credit card. Sweet~ read more

Chase Bank - Grand Opening: September 6, 2011 - Banks & Credit Unions Near Me - Pinole, California

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Better service. Shorter wait at the teller. I'm greeted immediately. I went to get notarized and had a great experience working with Mr. Phan. Official and well dressed. read more

Chase Bank - Chase Bank: convenient parking for the quick in and out - Banks & Credit Unions Near Me - Pinole, California

Staff is friendly and patient, my favourite is the drive through atm because you know sometimes I don't want to get out the car and go inside , so overall this bank it pretty solid It can be a little bit messy in the front entrance bc of all the receipts on the floor but still a good bank read more

I went today around noon, being that I was in my brother's neck of the woods celebrating a cousin's birthday, and needed cash for the week. Only problem: I hadn't brought a mask, so I used my handkerchief. It worked. I'm from San Francisco, and was vaccinated this spring. When there's a will, there's a way! read more

I am a new customer and have never banked with Chase before. I called the bank today and spoke to KaoFarm Phan. I had a bunch of questions and I was impressed by his professionalism, reliability and relentless support. He went far and beyond of what was required. He solved a lot of issues for me over several phone calls always been smart and polite. I also wrote to this boss and appreciate him because he was a rich experience for me and speaks highly of this branch. read more

Chase in general is very business unfriendly they do not value customers or care. US bank is 100% better when it comes to business customers. I am not talking about the branch they are good but chase business division. read more

Came in with so many rolled coins, because they have signs all over this location saying they appreciate if you bring in coins for the shortage. And well, I did that just to be turned away and told they can't take my coins. Doesn't make any sense why they still have the signs everywhere. How embarrassing. read more

this Chase Bank location has plenty of parking. just dropped in, paid my CC, and left. in and out in minutes. friendly, helpful associates. coffee available too, not recommended. read more

I was trying to open a new checking account and I was helped by Jessica Rogers. She is the Relationship Banker. She made the whole process painless and easy. She was professional and answered all of my questions. My family banked at Mechanics Bank in Pinole and we were treated horribly. I was able to open an account. She restored my faith in banks. Thank you Jessica for all of your help, warmth and professionalism. My entire family will be Chase customers. read more

Jessica is very friendly and professional.She provided me with excellent customer service on two occasions the first one was when she printed me my direct deposit info for my new employer she also help me retrieve my account number and my routing number when I closed escrow on a real estate deal I really like Chase Bank because it is clean and the hours are very good I highly recommend this Bank for your banking needs read more

Chase Bank - New office setting - Banks & Credit Unions Near Me - Pinole, California

Stopped by here after we went to Lucky's. We wanted to open an account at the branch closest to us in Fairfield but since we were already at Lucky's and there was this Chase right within the vicinity, we opted to stop by and supposedly open an account... We were greeted by an Asian gal and told us to sit bec there was only 1 banker who was attending to another client and the other one was taking lunch. We waited for over 30 mins and looked like iwe would be waiting more bec the other customer was on the phone talking to somebody while sitted across the banker dealing with some shit..whatever it was, we didnt wanna waste a second so we just walked out and said we will just go to a diff chase branch... After all that branch wasnt our first choice though.. It's a sign... the bank also was too small even few customers left bec didnt want to wait.. The greeter should have a knowledge on opening new accts, thus, should have let us fill out some form to save time and when ready, just submit it... read more

Jessica Rogers did an OUTSTANDING job helping me yesterday with opening an account. She was very patient and attentive. I have never before in my life received such SUPERIOR service. If you have any banking needs, JESSICA Rogers is the person you need to ask for at Chase. read more

I definitely like this branch a lot more than the others because 1. The drive thru - you can easily make deposits and withdrawals without getting your lazy butt out the car! 2. The ATM machine inside - I have to get change for our businesses from time to time and i love that this machine can give me my 1's and 5's immediately without having to wait in line! And 3. The Service - I am always in and out in no time. The manager and tellers recognize me and are so helpful each and every time I need something. Thank you Chase Pinole! read more

Awful customer service! My father can't speak english and the banker act like he can't understand anything or he is retard! ! ! I was translating for my dad and she laughed at us! Stupid people read more

Recently had a pleasant experience of going to Chase with my daughter to open her first account. Jessica Rogers helped us with excellent service as shes's very patient courteous and professional. I highly recommend her for your banking needs. read more

Chase Bank - Banks & Credit Unions Near Me - Pinole, California

I love how Chase banks themselves make my life so much easier.The new atm inside is great for deposits and getting change. The only times I come inside are when I need change for or restaurants. But when I can't use the atm I have to go to the tellers, and usually I don't have any issues but this one teller always has an attitude with me when I ask for coins change. She goes out of her way to hand me rolls of coins one by one. And then tells me to call ahead next time, when this has never been a problem before. Horrible service. read more

I had encountered a problem with the atm where money was not deposited. One of the workers I approached was able to help me. Mr. Patel was really patient and helpful! The deposited money was able to be credited onto the account. The wait might take longer, but the customer service is better than most!! read more

Koy opened my new chase checking account :-) super friendly!!!!!

This branch has a staff with great customer service skills! I mean the manager had a bit of an attitude the first time I went here but eventually became friendly, I'm assuming he was just having a bad day... But this is a great branch to go to if you're like me and want good service + a non pushy staff that makes you feel as though you 'must' open up several different accounts! read more

I've been banking at this location since I bought my house nearby, the drive thru is convenient but inside is a bunch of careless people. I own a business and I wanted to purchase business checks, after I called them they informed me to come in, get to the teller and she said to wait for someone to help me. The bank is very slow, nobody came to greet and I had someone else ahead of me but somebody walks in and she gets greet at door and been served right away. After 20 minutes waiting I just left and never come back unless they start to take care of they own customers properly read more

Worst Chase branch I've ever been to. The wait for the ONE teller they have on staff is unacceptable. They have blocked all other teller windows with an ATM to be sure you get the point; they do not like you utilizing the teller. If you are going to insist on a teller you will pay for it by waiting. Some of us are making business deposits that require using an actual person - they seem to forget that or just don't care. Save yourself a long drawn out nightmare - go to Hercules the staff is better equipped and more professional. read more

People are seriously hard to please these days. This location is very convenient for me. Funny how this location use to be Long John Silver's, man so much has changed in Pinole Fitzgerald since I moved!! Anyways, off topic... the location is brand new thus being very clean as well as the staff being friendly. Its nice to have secure atm access after hours. read more

If i could give less than 1 star i would. I had to close my account today b/c of this branch. Customer service is sloppy, ATM's don't work, and they have a problem w/ you depositing cash in another bank members acct. Sloppy banking is just bad business, i'd advise everyone to take their business elsewhere... read more

The people here are great! I wish they'd put a courtesy stop line at the drive-thru ATM so people don't pull up right behind the person making a transaction. Just because we're in cars doesn't mean I want you right behind me watching my every move. Is it just me?! Lol read more

Chase Bank - Drive-thru teller and ATM - Banks & Credit Unions Near Me - Pinole, California

Another location to do what banks do. It's clean and staff is smiling as it would be having just opened. Fees, fees, fees, fees. Oh! Did I say FEES? read more

Review is for the drive thru atm and clerk Miriam Torres. The atm is 80% of the time out of service. The trash can is overfilled. And yet I still come here for the convenience of the location and line moves fast. Today-- last visit. I'll let my clerk Miriam Torres finish her doodling. Hearts how cute? Unprofessional much? I stand there waiting to get greeted. She doesn't look up-- so I beginning explaining what I would like to do. She looks at me confused-- a transaction I do once a month and tells me she's unable to do it. How come? It says I can't. Ok. Can we get help? Call a manager? Ask your coworker. Well I'll just withdrawal money then. Throws the paper. I stare at it--- no explanation from her. Oh you want me to sign it? Sure. Gives me the cash no goodbye no thank you. What is this? I rather deal with atm then your attitude MIRIAM. read more

I've been banking with Chase since they were Washington Mutual and I love them. I love the new look and the bankers at this branch are very friendly and helpful. I love the drive thru ATMs too! It's well lit and conveniently located as well! read more

Spent an hour with about people...repeating the same damn info to each rep....first of all...these people dont speak english..second..each person gave me diff info. My issue was something simple as a quickpay..they never were able to process my payment. While my son is stranded out in fremont...I have to beg these idiots to give me MY money!! Why set up technology and hire monkeys to mnage it?? read more